1 2 3 4 UNITED STATES DISTRICT COURT 5 NORTHERN DISTRICT OF CALIFORNIA 6 7 FERN MARGOLIS, et al., Case No. 5:23-cv-03882-PCP
8 Plaintiffs, ORDER GRANTING IN PART AND 9 v. DENYING IN PART MOTION TO DISMISS 10 APPLE INC., Re: Dkt. No. 55 Defendant. 11
12 Plaintiffs bring this putative class action against Apple Inc. for allegedly misleading 13 iPhone 7 users about the performance degradations that their devices would suffer as a result of 14 downloading iOS 15 software. Apple moves to dismiss for failure to state a claim pursuant to Rule 15 12(b)(6). For the following reasons, the Court grants Apple’s motion to dismiss plaintiffs’ claims 16 under the federal Computer Fraud and Abuse Act, California’s Unfair Competition Law, 17 California’s False and Misleading Advertising Law, and Virginia’s Consumer Protection Act, as 18 well as plaintiff Elizabeth Guidice’s claims under New York’s consumer protection statute. It 19 denies the motion to dismiss plaintiffs’ remaining state consumer protection claims. 20 BACKGROUND 21 The plaintiffs are California, New York, Virginia, Louisiana, and North Carolina residents 22 and owners of Apple iPhone 7 devices that suffered from performance degradations after plaintiffs 23 downloaded Apple’s iOS 15 software on the devices.1 The plaintiffs seek to certify a class of all 24 purchasers, owners, users, or lessees of any iPhone 7 device in the United States that was updated 25 to any version of iOS 15, as well as California, New York, North Carolina, and Virginia 26
27 1 For purposes of a Rule 12(b)(6) motion, the Court assumes the truth of the allegations in the 1 subclasses. 2 Apple is one of the world’s largest developers and sellers of mobile phones and other 3 consumer electronic devices. Apple first released the iPhone in 2007 and has typically released a 4 new model of the phone each year since. Apple’s iOS software is its proprietary mobile operating 5 system for the iPhone. Apple generally releases a new major iOS version each year alongside its 6 release of a new iPhone model and designates that iOS version with a number. Apple releases 7 periodic updates to an iOS version following its initial release. Apple provides those updates to 8 customers for free and advertises that old iPhones will be able to run on new iOS versions, which 9 will add security enhancements and improve their devices. Once the software update is installed, 10 Apple informs customers that it cannot be downgraded to the previous iOS version. 11 In September 2016, Apple began selling the iPhone 7 and iPhone 7 Plus (collectively, 12 “iPhone 7 devices”). These devices use Apple’s A10 Fusion chip to support their processing 13 power and were the last of Apple’s iPhone models to use that chip. The first iOS version that 14 operated on the iPhone 7 devices was iOS 10. Apple released iOS 15 in 2021 alongside the iPhone 15 13 and made iOS 15 available for the iPhone 7 devices. 16 Apple heavily markets the release of each new iOS version. It encouraged iPhone users to 17 download iOS 15 by emphasizing its features and improvements, security content, updates, and 18 fixes. Apple communicated to customers that each version of iOS improved the performance of 19 prior versions. Plaintiffs contend that Apple’s fervent promotion of iOS 15, and its warnings that 20 the new version provided important security updates, did not provide customers with any 21 meaningful choice about whether to install iOS 15. Apple did not reveal that iOS 15 would make 22 iPhone 7 devices perform worse than they did when using prior versions of iOS. 23 The plaintiffs allege that iOS 15 degraded the performance of their iPhone 7 devices in 24 several ways, including by causing slowed performance across applications and functions, lags, 25 glitches, freezes, sudden reboots, and poor battery health. They contend that the impact of iOS 15 26 on iPhone 7 devices was particularly acute because iOS 15 catered to the iPhone 8 and later 27 models that had more powerful bionic chips and greater memory capacity. They assert that Apple 1 it would cause to iPhone 7 devices but concealed those effects in order to profit from customers 2 purchasing new devices due to the performance degradations. As a result of Apple’s conduct, the 3 plaintiffs allege that they and the putative class suffered significant harm, including “the decline in 4 value of their devices as a result of iOS 15 being downloaded onto them, increased time and 5 expense in dealing with device performance issues, the cost of replacing the battery in their 6 devices and/or the devices themselves, and not receiving the benefit of the bargain when 7 purchasing their iPhone 7 Devices.” 8 Plaintiffs assert nine causes of action arising under federal and state law and seek damages 9 as well as declaratory and injunctive relief. To establish Apple’s liability, the plaintiffs invoke: (1) 10 the federal Computer Fraud and Abuse Act, 18 U.S.C. § 1030, et seq.; (2) California’s 11 Comprehensive Computer Data Access and Fraud Act, Cal. Penal Code § 502, et seq.; (3) 12 California’s False and Misleading Advertising Law, Cal. Bus. & Prof. Code § 17500; (4) 13 California common law trespass to chattels; (5) California’s Unfair Competition Law (UCL), Cal. 14 Bus. & Prof. Code § 17200, et seq.; (6) New York’s General Business Law, N.Y. Gen. Bus. Law § 15 349, et seq.; (7) New York’s General Business Law, N.Y. Gen. Bus. Law § 350, et seq.; (8) North 16 Carolina’s Unfair Trade Practices Act, N.C. Gen. Stat. Ann. § 75-1.1, et seq.; and (9) Virginia’s 17 Consumer Protection Act, Va. Code Ann. § 59.1-196, et seq. 18 On October 13, 2023, Apple moved to dismiss plaintiffs’ claims. The Court granted that 19 motion as to all claims except those invoking the California Comprehensive Computer Data 20 Access and Fraud Act and California common law trespass to chattels. On August 27, 2024, 21 plaintiffs filed an amended complaint. Apple now moves to dismiss that amended complaint for 22 failure to state a claim pursuant to Rule 12(b)(6). 23 LEGAL STANDARD 24 Federal Rule of Civil Procedure 8(a)(2) requires a complaint to include a “short and plain 25 statement of the claim showing that the pleader is entitled to relief.” If the complaint fails to state a 26 claim, the defendant may move for dismissal under Federal Rule of Civil Procedure 12(b)(6). 27 Dismissal is required if the plaintiff fails to allege facts allowing the Court to “draw the reasonable 1 678 (2009). “Dismissal under Rule 12(b)(6) is appropriate only where the complaint lacks a 2 cognizable legal theory or sufficient facts to support a cognizable legal theory.” Mendiondo v. 3 Centinela Hosp. Med. Ctr., 521 F.3d 1097, 1104 (9th Cir. 2008). To survive a Rule 4 12(b)(6) motion, a plaintiff need only plead “enough facts to state a claim to relief that is plausible 5 on its face.” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 570 (2007). 6 In considering a Rule 12(b)(6) motion, the Court must “accept all factual allegations in the 7 complaint as true and construe the pleadings in the light most favorable” to the non-moving 8 party. Rowe v. Educ. Credit Mgmt.
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1 2 3 4 UNITED STATES DISTRICT COURT 5 NORTHERN DISTRICT OF CALIFORNIA 6 7 FERN MARGOLIS, et al., Case No. 5:23-cv-03882-PCP
8 Plaintiffs, ORDER GRANTING IN PART AND 9 v. DENYING IN PART MOTION TO DISMISS 10 APPLE INC., Re: Dkt. No. 55 Defendant. 11
12 Plaintiffs bring this putative class action against Apple Inc. for allegedly misleading 13 iPhone 7 users about the performance degradations that their devices would suffer as a result of 14 downloading iOS 15 software. Apple moves to dismiss for failure to state a claim pursuant to Rule 15 12(b)(6). For the following reasons, the Court grants Apple’s motion to dismiss plaintiffs’ claims 16 under the federal Computer Fraud and Abuse Act, California’s Unfair Competition Law, 17 California’s False and Misleading Advertising Law, and Virginia’s Consumer Protection Act, as 18 well as plaintiff Elizabeth Guidice’s claims under New York’s consumer protection statute. It 19 denies the motion to dismiss plaintiffs’ remaining state consumer protection claims. 20 BACKGROUND 21 The plaintiffs are California, New York, Virginia, Louisiana, and North Carolina residents 22 and owners of Apple iPhone 7 devices that suffered from performance degradations after plaintiffs 23 downloaded Apple’s iOS 15 software on the devices.1 The plaintiffs seek to certify a class of all 24 purchasers, owners, users, or lessees of any iPhone 7 device in the United States that was updated 25 to any version of iOS 15, as well as California, New York, North Carolina, and Virginia 26
27 1 For purposes of a Rule 12(b)(6) motion, the Court assumes the truth of the allegations in the 1 subclasses. 2 Apple is one of the world’s largest developers and sellers of mobile phones and other 3 consumer electronic devices. Apple first released the iPhone in 2007 and has typically released a 4 new model of the phone each year since. Apple’s iOS software is its proprietary mobile operating 5 system for the iPhone. Apple generally releases a new major iOS version each year alongside its 6 release of a new iPhone model and designates that iOS version with a number. Apple releases 7 periodic updates to an iOS version following its initial release. Apple provides those updates to 8 customers for free and advertises that old iPhones will be able to run on new iOS versions, which 9 will add security enhancements and improve their devices. Once the software update is installed, 10 Apple informs customers that it cannot be downgraded to the previous iOS version. 11 In September 2016, Apple began selling the iPhone 7 and iPhone 7 Plus (collectively, 12 “iPhone 7 devices”). These devices use Apple’s A10 Fusion chip to support their processing 13 power and were the last of Apple’s iPhone models to use that chip. The first iOS version that 14 operated on the iPhone 7 devices was iOS 10. Apple released iOS 15 in 2021 alongside the iPhone 15 13 and made iOS 15 available for the iPhone 7 devices. 16 Apple heavily markets the release of each new iOS version. It encouraged iPhone users to 17 download iOS 15 by emphasizing its features and improvements, security content, updates, and 18 fixes. Apple communicated to customers that each version of iOS improved the performance of 19 prior versions. Plaintiffs contend that Apple’s fervent promotion of iOS 15, and its warnings that 20 the new version provided important security updates, did not provide customers with any 21 meaningful choice about whether to install iOS 15. Apple did not reveal that iOS 15 would make 22 iPhone 7 devices perform worse than they did when using prior versions of iOS. 23 The plaintiffs allege that iOS 15 degraded the performance of their iPhone 7 devices in 24 several ways, including by causing slowed performance across applications and functions, lags, 25 glitches, freezes, sudden reboots, and poor battery health. They contend that the impact of iOS 15 26 on iPhone 7 devices was particularly acute because iOS 15 catered to the iPhone 8 and later 27 models that had more powerful bionic chips and greater memory capacity. They assert that Apple 1 it would cause to iPhone 7 devices but concealed those effects in order to profit from customers 2 purchasing new devices due to the performance degradations. As a result of Apple’s conduct, the 3 plaintiffs allege that they and the putative class suffered significant harm, including “the decline in 4 value of their devices as a result of iOS 15 being downloaded onto them, increased time and 5 expense in dealing with device performance issues, the cost of replacing the battery in their 6 devices and/or the devices themselves, and not receiving the benefit of the bargain when 7 purchasing their iPhone 7 Devices.” 8 Plaintiffs assert nine causes of action arising under federal and state law and seek damages 9 as well as declaratory and injunctive relief. To establish Apple’s liability, the plaintiffs invoke: (1) 10 the federal Computer Fraud and Abuse Act, 18 U.S.C. § 1030, et seq.; (2) California’s 11 Comprehensive Computer Data Access and Fraud Act, Cal. Penal Code § 502, et seq.; (3) 12 California’s False and Misleading Advertising Law, Cal. Bus. & Prof. Code § 17500; (4) 13 California common law trespass to chattels; (5) California’s Unfair Competition Law (UCL), Cal. 14 Bus. & Prof. Code § 17200, et seq.; (6) New York’s General Business Law, N.Y. Gen. Bus. Law § 15 349, et seq.; (7) New York’s General Business Law, N.Y. Gen. Bus. Law § 350, et seq.; (8) North 16 Carolina’s Unfair Trade Practices Act, N.C. Gen. Stat. Ann. § 75-1.1, et seq.; and (9) Virginia’s 17 Consumer Protection Act, Va. Code Ann. § 59.1-196, et seq. 18 On October 13, 2023, Apple moved to dismiss plaintiffs’ claims. The Court granted that 19 motion as to all claims except those invoking the California Comprehensive Computer Data 20 Access and Fraud Act and California common law trespass to chattels. On August 27, 2024, 21 plaintiffs filed an amended complaint. Apple now moves to dismiss that amended complaint for 22 failure to state a claim pursuant to Rule 12(b)(6). 23 LEGAL STANDARD 24 Federal Rule of Civil Procedure 8(a)(2) requires a complaint to include a “short and plain 25 statement of the claim showing that the pleader is entitled to relief.” If the complaint fails to state a 26 claim, the defendant may move for dismissal under Federal Rule of Civil Procedure 12(b)(6). 27 Dismissal is required if the plaintiff fails to allege facts allowing the Court to “draw the reasonable 1 678 (2009). “Dismissal under Rule 12(b)(6) is appropriate only where the complaint lacks a 2 cognizable legal theory or sufficient facts to support a cognizable legal theory.” Mendiondo v. 3 Centinela Hosp. Med. Ctr., 521 F.3d 1097, 1104 (9th Cir. 2008). To survive a Rule 4 12(b)(6) motion, a plaintiff need only plead “enough facts to state a claim to relief that is plausible 5 on its face.” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 570 (2007). 6 In considering a Rule 12(b)(6) motion, the Court must “accept all factual allegations in the 7 complaint as true and construe the pleadings in the light most favorable” to the non-moving 8 party. Rowe v. Educ. Credit Mgmt. Corp., 559 F.3d 1028, 1029–30 (9th Cir. 2009). While legal 9 conclusions “can provide the [complaint’s] framework,” the Court will not assume they are correct 10 unless adequately “supported by factual allegations.” Iqbal, 556 U.S. at 679. Courts do not “accept 11 as true allegations that are merely conclusory, unwarranted deductions of fact, or unreasonable 12 inferences.” In re Gilead Scis. Secs. Litig., 536 F.3d 1049, 1055 (9th Cir. 2008) (quoting Sprewell 13 v. Golden State Warriors, 266 F.3d 979, 988 (9th Cir. 2001)). 14 Consumer protection claims that sound in fraud are subject to Federal Rule of Civil 15 Procedure 9(b)’s heightened pleading requirements. Vess v. Ciba-Geigy Corp. USA, 317 F.3d 16 1097, 1102–04 (9th Cir. 2003). Rule 9(b) requires that, “when fraud is alleged, a party must state 17 with particularity the circumstances constituting fraud.” Kearns v. Ford Motor Co., 567 F.3d 18 1120, 1124 (9th Cir. 2009) (cleaned up). “Rule 9(b) demands that the circumstances constituting 19 the alleged fraud be specific enough to give defendants notice of the particular misconduct ... so 20 that they can defend against the charge and not just deny that they have done anything wrong.” Id. 21 (cleaned up). A plaintiff must allege the “who, what, when, where, and how” of each alleged 22 misrepresentation. Id. 23 ANALYSIS 24 I. Computer Fraud and Abuse Act (CFAA) 25 To state a claim under the relevant provision of the CFAA, a plaintiff must establish that 26 the defendant “knowingly cause[d] the transmission of a program, information, code, or command, 27 and as a result of such conduct, intentionally cause[d] damage without authorization, to a protected 1 In its prior order, the Court held that plaintiffs failed to state a claim under the CFAA 2 because they did not plausibly plead that Apple acted intentionally and they did not satisfy the 3 CFAA’s loss threshold. Apple contends that plaintiffs’ amended complaint again fails to plead 4 intent plausibly.2 5 The Court concluded in its prior order that, in order to allege that Apple acted 6 intentionally, plaintiffs must plausibly plead that it was Apple’s “conscious desire” to damage 7 their iPhone 7 devices, not simply that Apple knew such damage might occur. Margolis v. Apple 8 Inc., 743 F. Supp. 3d 1124, 1133 (N.D. Cal. 2024). In applying that standard to plaintiffs’ original 9 complaint, the Court concluded that plaintiffs’ allegations supported an inference that Apple acted 10 with knowledge that iOS 15 could negatively impact iPhone 7 devices but did not support a 11 plausible inference that Apple intentionally damaged plaintiffs’ devices. 12 Plaintiffs contend that they have now pleaded intent because their amended complaint 13 alleges knowledge combined with motive and prior intentional conduct. But while allegations of 14 knowledge, motive, and prior intentional conduct can support an inference of intent in certain 15 circumstances, plaintiffs do not plausibly plead motive or relevant prior intentional conduct here. 16 As a result, the factual allegations in the amended complaint once again support an inference that 17 Apple acted only with knowledge that iOS 15 might degrade the performance of iPhone 7 devices, 18 not with a conscious desire to effect that degradation. 19 Regarding motive, the amended complaint attempts to fortify plaintiffs’ theory that Apple 20 wanted to damage plaintiffs’ iPhone 7 devices in order to drive sales of newer, replacement 21 iPhones and thus increase profits. Most notably, the amended complaint eliminates certain 22 allegations in the prior complaint that appeared to undermine that theory and offers an explanation 23 for why Apple made the iOS 15 update available for some older iPhone models but not others. 24 According to the amended complaint: 25 If Apple were to provide full software updates to its oldest iPhone models that contain hardware that is wholly incapable of running that 26 27 software, these updates would totally disable 100% of the iPhones on 1 which it was installed. If Apple permitted software updates on very 2 old iPhones, and so totally disabled all very old iPhones on which it was installed, Apple’s scheme would be so obvious that it would draw 3 more national attention that it currently does. Instead, Apple permits updates that on many iPhones will only materially impair their 4 operation, rather than totally disabling them, and so encourages iPhone users to upgrade their impaired phones without generating 5 news stories about how it completely disables old iPhones with 6 updates. 7 The new theory that plaintiffs assert in the amended complaint, that Apple prevents some 8 older iPhone models from downloading iOS updates in order to conceal its scheme from the 9 public, directly addresses the contradiction the Court noted in its prior order between the limited 10 availability of iOS updates for older iPhone models and the theory that profit motive drives Apple 11 to degrade the performance of older iPhones through iOS updates. The problem is that plaintiffs 12 have not pleaded any facts to support that theory, let alone facts sufficient to rebut the far more 13 plausible explanation that Apple makes new versions of iOS available only to those older iPhones 14 for which it believes the benefits of the new software will outweigh any drawbacks. While the 15 Court must accept the factual allegations in the complaint as true, the Court is not required to 16 accept conclusory statements. See Iqbal, 556 U.S. at 678. And that is all plaintiffs offer here. 17 Plaintiffs cite United States v. Grupe, No. 17-CR-0090(1), 2018 WL 775358 (D. Minn. Feb. 8, 18 2018) for the proposition that courts may infer intent from motive, but in that case there was 19 “ample evidence” of motive, not merely a theory unsupported by factual allegations. Grupe, 2018 20 WL 775358, at *4. 21 Likewise, although prior intentional conduct can support an inference of intent, the 22 relationship between the prior intentional conduct that plaintiffs cite and the purported intent to 23 damage plaintiffs’ phones alleged here is far too attenuated to support such an inference. Plaintiffs 24 allege that Apple previously intentionally slowed down iPhone 6 devices through iOS updates in 25 order to “smooth out ... instantaneous peaks … to prevent the device from unexpectedly shutting 26 down.” The problem is that this prior act of “deliberately slowing the performance of certain 27 iPhones without [the] knowledge or consent” of consumers was, by plaintiffs’ own allegations, 1 undertaken to at least arguably improve the overall functionality of those devices by preventing 2 them from “unexpectedly shutting down.” This conduct does not support plaintiffs’ theory that 3 “Apple purposely slows down older devices in order to sell more iPhones.” If anything, Apple’s 4 alleged prior intentional conduct undermines plaintiffs’ theory of motive, because preventing older 5 devices from malfunctioning would disincentivize users from purchasing replacement devices. 6 Because plaintiffs have not provided allegations of prior intentional conduct or motive 7 sufficient to create a plausible inference that Apple sought to damage plaintiffs’ phones in order to 8 spur sales of newer phones, the amended complaint plausibly pleads that Apple acted only with 9 knowledge rather than intent. Plaintiffs thus fail to state a claim under the CFAA and the motion 10 to dismiss is granted as to that claim. The dismissal of this claim is with prejudice and without 11 leave to amend. 12 II. State consumer protection statutes 13 Plaintiffs bring consumer protection claims under several different state statutes, all of 14 which require a misleading statement or deceptive act, which includes fraudulent omissions. See 15 Cal Bus. & Prof. Code §§ 17200, 17500 (prohibiting “fraudulent” acts or practices and “false or 16 misleading statements”); N.Y. Gen. Bus. Law §§ 349, 350 (similar); N.C. Gen. Stat. Ann. § 75-1.1 17 (similar); Va. Code Ann. § 59.1-200 (similar). Because such claims sound in fraud, they are 18 subject to the heightened pleading standards of Federal Rule of Civil Procedure Rule 9(b). 19 A. Reliance 20 In its prior order, the Court held that plaintiffs failed to plead reliance, a required element. 21 See Key v. Qualcomm Inc., No. 23-3354, 2025 WL 597604, at *7–8 (9th Cir. Feb. 25, 2025) 22 (cleaned up) (“[A]ny plaintiff relying on a UCL fraud theory must demonstrate actual reliance on 23 the allegedly deceptive or misleading statements, in accordance with well-settled principles 24 regarding the element of reliance in ordinary fraud actions.”); In re Tobacco II Cases, 46 Cal. 4th 25 298, 326 (2009) (“[R]eliance is the causal mechanism of fraud.”). To plead reliance, plaintiffs 26 must allege that a defendant’s misrepresentation or nondisclosure “was an immediate cause of the 27 plaintiff’s injury-producing conduct.” Daniel v. Ford Motor Co., 806 F.3d 1217, 1225 (9th Cir. 1 facts regarding what statements by Apple each plaintiff looked at and considered in deciding to 2 download iOS 15. In particular, plaintiffs did not allege that they received messages from Apple or 3 that they were otherwise aware of any statements by Apple regarding iOS 15’s purported 4 improvements, security measures, or updates. Nor did they allege that they would not have 5 downloaded iOS 15 had Apple specifically disclosed the harms that the software would cause to 6 their iPhone 7 devices. 7 The amended complaint remedies those deficiencies for all but three plaintiffs. With the 8 exception of Elizabeth Guidice, Earl McFarland, and Ferdinand Metz, plaintiffs now allege which 9 specific statements they looked at and considered in deciding to download iOS 15.3 Several 10 plaintiffs allege that they saw Apple’s “short summary” on their iPhone 7 device before installing 11 iOS 15. Many plaintiffs saw pop-up prompts from Apple asking them to install the update. Two 12 plaintiffs remember reading portions of the Software License Agreement. Each plaintiff alleges 13 that they would not have installed iOS 15 on their iPhone 7 device had they known it would 14 degrade the device’s performance, and several allege they would pay money to uninstall iOS 15. 15 Apple argues that these allegations are insufficient because plaintiffs do not allege that 16 they would have been aware of additional information had Apple provided it nor what difference 17 such disclosures would have made. See In re Meta Pixel Tax Filing Cases, 724 F. Supp. 3d 987, 18 1015–16 (N.D. Cal. 2024) (quoting Hoffman v. 162 N. Wolfe LLC, 228 Cal. App. 4th 1178, 1193– 19 94 (2014)) (“Reliance can be proved in a fraudulent omission case by establishing that had the 20 omitted information been disclosed, the plaintiff would have been aware of it and behaved 21 differently.”). But the Court can reasonably infer from plaintiffs’ allegations about the statements 22 they considered that they would have seen additional information in those statements had Apple 23 provided it. And plaintiffs consistently emphasize that had they “been clearly informed that iOS 24 15 would seriously impair [their phones] in these ways, [they] would not have downloaded iOS 25
26 3 Guidice, McFarland, and Metz do not allege that they considered any specific statements from Apple. Although plaintiff Zev Lewinson does not name the statement he relied on in deciding to 27 download iOS 15, his allegation that he downloaded iOS 15 because “[h]e felt that he had no 1 15.” 2 Apple also argues that the Software License Agreement, which all iPhone users who 3 downloaded iOS 15 were required to review, “warned of the exact performance issues plaintiffs 4 allege experiencing,” such that any claim based on the alleged omission of that information from 5 its disclosures must fail. The Software License Agreement informed plaintiffs that installation of 6 iOS 15 “may affect the availability and usability of third party software, applications or third party 7 services, as well as Apple products and services” and disclaimed any warranty that “the Apple 8 Software will meet your requirements” or “that the operation of the Apple Software and Services 9 will be uninterrupted or error-free.” While a statement that expressly and unambiguously discloses 10 the specific risks allegedly omitted may preclude a fraudulent omission claim, a broad, general 11 disclaimer like Apple’s is generally insufficient. This case is distinguishable from Meyer v. 12 Aabaco Small Bus., LLC, No. 5:17-CV-02102-EJD, 2018 WL 306688 (N.D. Cal. Jan. 5, 2018), in 13 which the plaintiffs maintained that they were “never informed that Defendants may terminate the 14 Web Hosting services without notice or reason” but the Terms of Service expressly stated “The 15 Company reserves the right at any time and from time to time to modify or discontinue, 16 temporarily or permanently, the Services (or any part thereof) with or without notice” and “You 17 agree that the Company shall not be liable to You or to any third party for any modification, 18 suspension, or discontinuance of any Service.” Meyer, 2018 WL 306688, at *2–3. Here, the 19 disclaimer provided by Apple’s Software License Agreement was far broader and more general 20 than the terms of service at issue in Meyer, and thus cannot be said to have put plaintiffs on notice 21 of the specific performance degradations that would result from their installation of iOS 15. 22 B. Duty to disclose 23 Apple contends that plaintiffs fail to allege that Apple had a duty to disclose, which is 24 required to state a claim for fraudulent omission under the state consumer protection statutes. That 25 duty exists only where the defendant (1) is the plaintiff’s fiduciary, (2) has exclusive knowledge of 26 material facts not known to the plaintiff, (3) actively conceals a material fact from the plaintiff, or 27 (4) makes misleading partial representations. LiMandri v. Judkins, 52 Cal. App. 4th 326, 336 1 Apple is correct that plaintiffs fail to plead a duty to disclose based on active concealment. 2 While plaintiffs assert that Apple “withheld … information from consumers,” “refusing to inform 3 them” that installation of iOS 15 would permanently damage iPhone 7 devices, “mere 4 nondisclosure” is insufficient to allege active concealment. Gray v. Toyota Motor Sales, U.S.A., 5 No. CV 08-1690 PSG JCX, 2012 WL 313703, at *9 (C.D. Cal. Jan. 23, 2012), aff’d sub 6 nom. Gray v. Toyota Motor Sales, U.S.A., Inc., 554 F. App’x 608 (9th Cir. 2014). Concealment 7 requires “affirmative acts on the part of the defendant[] in hiding, concealing or covering up the 8 matters complained of.” Lingsch v. Savage, 213 Cal. App. 2d 729, 734 (Ct. App. 1963). Plaintiffs 9 allege no such affirmative acts. 10 Plaintiffs also fail to plead a duty to disclose arising from misleading partial representations. 11 Apple purportedly stated that iOS 15 provided “powerful new features that enhance how you use 12 iPhone,” was “compatible” with iPhone 7 devices, and was “recommended for all users.” Plaintiffs 13 contend that the performance degradations that iOS 15 caused to iPhone 7 devices constituted a 14 material fact whose omission rendered Apple’s laudatory statements about iOS 15 misleading. See 15 Marsh v. Zaazoom Sols., LLC, No. C-11-05226-YGR, 2012 WL 6522749, at *17 (N.D. Cal. Dec. 16 13, 2012) (cleaned up) (explaining that a fraudulent misrepresentation claim under the UCL “may 17 be based on representations to the public which are untrue, and also those which may be accurate 18 on some level, but will nonetheless tend to mislead or deceive …. A perfectly true statement couched 19 in such a manner that it is likely to mislead or deceive the consumer, such as by failure to disclose 20 other relevant information, is actionable under the UCL”). But to plead a duty to disclose under a 21 misleading partial representation theory, plaintiffs must allege that they relied on the misleading 22 partial representation. Opperman v. Path, Inc., 84 F. Supp. 3d 962, 984 (N.D. Cal. 2015) (“A partial- 23 representation claim requires Plaintiffs to plead reliance on at least some misleading partial 24 representations.”). Apple’s purportedly misleading statements about iOS 15 were made by Apple’s 25 Senior Vice President of Software Engineering at an online conference, in the iPhone User Guide, 26 on Apple’s website, and in notifications that it sent to users providing the update. Only the latter 27 were allegedly viewed by plaintiffs, and the only allegedly misleading statement contained therein 1 statement specifically, and even if they did that statement alone is insufficient to give rise to a duty 2 to disclose the harmful effects of iOS 15 on iPhone 7 devices. 3 Conversely, however, plaintiffs adequately plead that Apple had a duty to disclose based 4 on its exclusive knowledge of material facts not known to plaintiffs. Plaintiffs allege that Apple 5 had exclusive knowledge of the results of its extensive pre-launch testing that showed that iOS 15 6 severely impaired iPhone 7 devices. Apple contends that its knowledge was not exclusive because 7 the alleged impairments were covered in the press, including in articles on which plaintiffs rely in 8 their amended complaint. That argument fails for two reasons. First, even if Apple’s knowledge 9 that iOS 15 impaired iPhone 7 devices was eventually shared with others, plaintiffs allege that its 10 knowledge of the pre-launch testing results revealing those defects was exclusive. Second, 11 plaintiffs’ ability to access reporting about performance issues caused by iOS 15 does not mean 12 that Apple’s knowledge was necessarily insufficiently exclusive to give rise to a duty to disclose. 13 See, e.g., Falk v. Gen. Motors Corp., 496 F. Supp. 2d 1088, 1096–97 (N.D. Cal. 2007) (holding 14 that the complaint pleaded exclusive knowledge even though prospective purchasers “with access 15 to the internet [] could have read the many complaints” about the product because only the 16 defendant had access to pre-release testing data and the defendant “is alleged to have known a lot 17 more about the defective” product). Plaintiffs’ allegation that Apple knew significantly more about 18 the defects iOS 15 caused for iPhone 7 devices given its exclusive access to pre-launch testing 19 data is sufficient to plead exclusive knowledge. Plaintiffs thus plead Apple had a duty to disclose. 20 Because plaintiffs Guidice, McFarland, and Metz fail to plead reliance and therefore fail to 21 state a claim under the relevant consumer protection statutes, Apple’s motion to dismiss is granted 22 as to those plaintiffs’ state consumer protection claims. Because McFarland is the only Virginia 23 plaintiff, the motion to dismiss is granted as to all claims under Virginia’s Consumer Protection 24 Act. The dismissal of these claims is with prejudice and without leave to amend. Conversely, the 25 remaining plaintiffs plausibly allege reliance and a duty to disclose. Apple’s challenge to their 26 state consumer protection claims for failure to plead those elements fails.4 27 C. California’s Unfair Competition Law (UCL) and False and Misleading 1 Advertising Law (FAL) 2 Apple asserts that plaintiffs’ California consumer protection claims fail because the Court 3 lacks equitable jurisdiction over them and plaintiffs lack standing. 4 In its prior order, the Court found that the original complaint failed to plead claims under 5 the UCL and FAL because plaintiffs failed to plead that damages or other legal remedies were 6 inadequate to remedy the harms that they allegedly suffered. “Under Sonner, Plaintiffs are 7 required to allege that they lack an adequate remedy at law in order to seek injunctive relief.” In re 8 MacBook Keyboard Litig., No. 5:18-CV-02813-EJD, 2020 WL 6047253, at *3 (N.D. Cal. Oct. 13, 9 2020); see also Sonner v. Premier Nutrition Corp., 971 F.3d 834, 844 (9th Cir. 2020) (“[Plaintiff] 10 must establish that she lacks an adequate remedy at law before securing equitable restitution for 11 past harm under the UCL”). In their amended complaint, plaintiffs seek injunctive relief, alleging 12 that “[m]onetary damages and other legal remedies are inadequate to address Apple’s wrongful 13 practices” because legal remedies “would not end Apple’s wrongful conduct.” 14 Where an injunction is necessary to prevent future wrongdoing, legal remedies may be 15 inadequate. See Brooks v. Thomson Reuters Corp., No. 21-CV-01418-EMC, 2021 WL 3621837, 16 *11 (N.D. Cal. Aug. 16, 2021) (“[T]he prospect of paying damages is sometimes insufficient to 17 deter a defendant from engaging in an alleged unlawful, unfair, or fraudulent business practice.”); 18 Zeiger v. WellPet LLC, 526 F. Supp. 3d 652, 687 (N.D. Cal. 2021) (“[M]onetary damages for past 19 harm are an inadequate remedy for the future harm that an injunction under California consumer 20 protection law is aimed at. [Plaintiff’s] remedy at law, damages, is retrospective. An injunction is 21 prospective.”); McGill v. Citibank, N.A., 2 Cal. 5th 945, 955 (2017) (explaining that injunctive 22 relief under the UCL and FAL are designed to prevent future harm and retrospective damages are 23 not an adequate remedy for that prospective harm). But plaintiffs have not established that they 24 have Article III standing to pursue such claims for injunctive relief, which requires that they face 25 “a concrete and particularized legal harm … coupled with a sufficient likelihood that [they] will 26 again be wronged in a similar way.” Bates v. United Parcel Service, Inc., 511 F.3d 974, 985 (9th 27 Cir. 2007) (cleaned up). 1 (cleaned up), because they are unable to rely on Apple’s representations about future iOS updates 2 and will be forced to question whether future updates will improve or significantly degrade the 3 performance of their devices. While previously deceived plaintiffs may have standing to pursue 4 injunctive relief where their future use of a product depends on a defendant’s representations about 5 that product but they are unable to rely on those representations, see, e.g., Davidson v. Kimberly- 6 Clark Corp., 889 F.3d 956, 970 & n.5 (9th Cir. 2018), plaintiffs here do not plead facts suggesting 7 that they will need to rely on Apple’s representations about new iOS updates in the future. In 8 particular, they do not plead any facts suggesting that they will download future iOS updates. 9 Some plaintiffs still own their iPhone 7 devices, which are at no risk of further performance 10 degradation from future iOS updates because iOS 15 was the latest version that could be 11 downloaded to an iPhone 7. Some plaintiffs have replaced their iPhone 7 devices with new 12 phones, but plaintiffs do not allege that the new phones are iPhones. None of the plaintiffs alleges 13 that they intend to purchase an iPhone in the future, and some, in fact, allege that they cannot 14 afford to do so. Thus, none of the plaintiffs alleges that they currently or will soon have an iPhone 15 susceptible to possible future harm from iOS software updates. 16 Because plaintiffs fail to plead that they face a real threat of a similar injury in the future, 17 they fail to plead facts establishing their standing to pursue injunctive relief and the Court lacks 18 equitable jurisdiction over their UCL and FAL claims as currently pleaded.5 The motion to dismiss 19 is therefore granted as to the California consumer protection claims. Because plaintiffs may be 20 able to cure these deficiencies through amendment, this dismissal is without prejudice and with 21 leave to amend. 22 D. New York’s false advertising law (GBL § 350) 23 Apple contends that plaintiffs fail to plead a claim under GBL § 350 because they have not 24 identified any misleading “advertising” on which they relied. See N.Y. Gen. Bus. L. § 350 (“False 25 advertising … is hereby declared unlawful.”). According to Apple, the allegedly misleading 26 statements on which the New York plaintiffs claim to have relied were not advertising for the 27 1 purposes of GBL § 350 because advertising does not include policies, terms of service, and other 2 || written materials not intended to promote a sale. The short iOS 15 summary page that Apple 3 allegedly showed plaintiffs on their iPhone 7 devices before they downloaded the software, 4 || however, was effectively a label, which is incontrovertibly advertising under GBL § 350. See N.Y. 5 Gen. Bus. L. § 350-a(1) (“The term ‘false advertising’ means advertising, including labeling.”). 6 || Like a label, the iOS 15 summary page appeared on what was effectively the software’s 7 “package,” and it simultaneously provided factual information about the update and, according to 8 || plaintiffs, “touted” the improvements it offered. Because iOS updates are free, the summary was 9 not intended to induce a sale, but plaintiffs allege it was intended to induce action. New York 10 || plaintiffs Padilla, Lewinson, and Aranibar thus adequately plead that they relied on misleading 11 advertising. Accordingly, the motion to dismiss is denied as to the New York consumer protection 12 || claims. 5 13 CONCLUSION 14 For the foregoing reasons, the Court grants Apple’s motion to dismiss plaintiffs’ claims 15 || under the federal Computer Fraud and Abuse Act, California’s Unfair Competition Law, a 16 || California’s False and Misleading Advertising Law, and Virginia’s Consumer Protection Act, as 3 17 || well as plaintiff Elizabeth Guidice’s claim under New York’s consumer protection statute. The 18 || Court’s dismissal of these claims is with prejudice and without leave to amend except as to the 19 UCL and FAL claims, which are dismissed without prejudice and with leave to amend. The Court 20 || denies Apple’s motion to dismiss the remaining plaintiffs’ claims under the New York and North 21 Carolina consumer protection statutes. Plaintiffs may file an amended complaint consistent with 22 || this Order within 21 days. 23 IT IS SO ORDERED. 24 Dated: April 3, 2025 25 Ze. 26 b Cy 7 P. Casey Fitts United States District Judge 28