Lugo v. INOVA Health Care Services

CourtDistrict Court, E.D. Virginia
DecidedMarch 25, 2025
Docket1:24-cv-00700
StatusUnknown

This text of Lugo v. INOVA Health Care Services (Lugo v. INOVA Health Care Services) is published on Counsel Stack Legal Research, covering District Court, E.D. Virginia primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Lugo v. INOVA Health Care Services, (E.D. Va. 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF VIRGINIA Alexandria Division

PEDRO LUGO, ) Plaintiff, v. No. 1:24-cv-700 (PTG/WEF) INOVA HEALTH CARE SERVICES, Defendant.

MEMORANDUM OPINION AND ORDER This matter is before the Court on Defendant INOVA Health Care Services’ Motion to Dismiss for Failure to State a Claim (Dkt. 21). In this action, Plaintiff Pedro Lugo, individually and on behalf of similarly situated individuals, sues INOVA for actions relating to the misuse and disclosure of Plaintiff's and other potential class action members’ personally identifiable information (“PII”) and protected health information (“PHI”). Dkt. 1 (““Compl.”) ¥ 1. Plaintiff brings claims for breach of an implied-in-fact contract, unjust enrichment, and a violation of the Electronic Communications Privacy Act (“ECPA”). /d. J§ 126-169. On October 3, 2024, the Court heard oral argument on Defendant’s Motion to Dismiss. Dkt. 32. For the reasons stated below, the Court grants Defendant’s Motion to Dismiss as it relates to the breach of implied contract and unjust enrichment claims, and the Court denies Defendant’s Motion to Dismiss as it relates to Plaintiff's ECPA claim.

I. Background A. Factual Background At this stage, the following facts from the Complaint are accepted as true:! INOVA is a non-profit hospital organized under the laws of Virginia and headquartered in Falls Church, Virginia. Jd. J 13. It is one of the largest health care providers in the DC metro area and provides over two million patients visits annually. Id. □□ 13, 15. INOVA utilizes websites and its Patient Portal to connect patients to its services. /d. J 16. Plaintiff was a patient at INOVA and used its websites and MyChart Patient Portal. /d. { 14. INOVA implemented software tracking pixels on its website and Patient Portal. More specifically, Google and Facebook, also known as Meta, use “pixels” to create profiles and data points on individuals to target them with more effective advertising. /d. [] 24, 34-36. Google and Facebook tracking pixels are integrated into INOVA’s website and Patient Portal. Jd. f{] 28, 46. Pixel codes track a user’s interaction with websites and apps including when a user visits the site or app, what webpage he visits, what he clicks on, and what he types. /d. {| 28, 36. These pixels collect identifiable information such as IP addresses, User IDs, and Client IDs. Jd. J] 28, 46. In this case, with the use of the pixels, INOVA intercepted and transmitted a variety of private information including: (1) individuals’ status as a medical patient; (2) individuals’ communications with INOVA through its website and Patient Portal; and (3) details regarding individuals’ medical appointments, location of treatments, specific medical providers, specific medical conditions and treatments, and related information. /d. { 20.

| In considering a motion to dismiss for failure to state a claim, as is the case here, “a court accepts all well-pled facts as true and construes these facts in the light most favorable to the plaintiff[.J” Nemet Chevrolet, Ltd. v. Consumeraffairs.com, Inc., 591 F.3d 250, 255 (4th Cir. 2009).

After Google pixel collects the data, it packages and transmits it to Google for processing. Id. 129. Facebook’s pixels instantaneously duplicate and send the data to Facebook’s servers. □□□ { 37. Google and Facebook’s tracking pixels are intended to increase targeted advertising capabilities and strengthen Google and Facebook’s marketing and sales revenue. /d. { 39. Google and Facebook use the data collected from their pixels to provide clients, like INOVA, with marketing and advertising analytics and strategies. /d. {{] 30-31, 41, 44. INOVA financially benefits from the use of pixels because Facebook, Google, and other third parties provide INOVA with better advertising and more cost-effective marketing in exchange for the disclosure of patient information. Id. | 87. Additionally, while the data collected through the pixels is used to improve Facebook and Google’s own advertising target capabilities, it is also used to build profiles on their users. /d. [9 31, 41. INOVA used pixels on its website and Patient Portal without users’ consent. /d. 53. In July 2023, the Department of Health and Human Services, along with the Federal Trade Commission, warned INOVA and other hospital systems and telehealth providers that pixels and other tracking technologies could be sending information protected by the Health Insurance Portability and Accountability Act (“HIPAA”) to third parties. Jd. J] 55-58. INOVA never disclosed to Plaintiff or other putative class members that INOVA was sharing confidential communications with third parties. Id. 4 65. INOVA provides patients a Notice of Privacy Practices that explains INOVA’s legal duties regarding patients’ private health information. /d. § 68. The privacy notice does not discuss disclosure of information to Google and Facebook. /d. Plaintiff claims that INOVA violated HIPAA and the Virginia Health Records Privacy Act (“VHRPA”) by disclosing patients’ protected information through pixels. Jd. {J 79, 166.

B. Procedural History On April 29, 2024, Plaintiff filed his Complaint. Dkt. 1. On July 1, 2024, INOVA filed its Motion to Dismiss. Dkt. 21. On July 29, 2024, Plaintiff filed his opposition. Dkt. 29. On August 12, 2024, INOVA filed its reply. Dkt. 31. On October 3, 2024, the Court held a hearing on this matter. Dkt. 32. On October 10, 2024, Plaintiff filed a Notice of Supplemental Authority. Dkt. 33. II. Legal Standard In order to survive a motion to dismiss brought under Federal Rule of Civil Procedure 12(b)(6), a complaint must set forth “a claim to relief that is plausible on its face.” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 570 (2007). A claim is facially plausible “when the plaintiff pleads factual content that allows the court to draw the reasonable inference that the defendant is liable for the misconduct alleged.” Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009) (citing Twombly, 550 U.S. at 556). The plausibility requirement imposes not a probability requirement but rather a mandate that a plaintiff “demonstrate more than ‘a sheer possibility that a defendant has acted unlawfully.’” Francis v. Giacomelli, 588 F.3d 186, 193 (4th Cir. 2009) (quoting Jgbal, 556 U.S. at 678). Accordingly, a complaint is insufficient if it relies upon “‘naked assertions’” and “unadorned conclusory allegations” devoid of “‘factual enhancement.’” Jd. (quoting Twombly, 550 U.S. at 557) (citing Iqbal, 556 U.S. at 679). The complaint must present “enough fact to raise a reasonable expectation that discovery will reveal evidence” of the alleged activity. Twombly, 550 USS. at 545. When reviewing a motion brought under Rule 12(b)(6), the Court “must accept as true all of the factual allegations contained in the complaint,” drawing “all reasonable inferences” in the plaintiff's favor. du Pont de Nemours & Co., 637 F.3d 435, 440 (4th Cir. 2011) (citations

omitted). “[T]he court ‘need not accept the [plaintiff’s] legal conclusions drawn from the facts,’ nor need it ‘accept as true unwarranted inferences, unreasonable conclusions, or arguments.” Wahi v. Charleston Area Med. Ctr, Inc., 562 F.3d 599, 616 n.26 (4th Cir. 2009) (quoting Kloth v.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Bell Atlantic Corp. v. Twombly
550 U.S. 544 (Supreme Court, 2007)
Ashcroft v. Iqbal
556 U.S. 662 (Supreme Court, 2009)
Caro v. Weintraub
618 F.3d 94 (Second Circuit, 2010)
Rosetta Stone Ltd. v. Google, Inc.
676 F.3d 144 (Fourth Circuit, 2012)
Brown v. Waddell
50 F.3d 285 (Fourth Circuit, 1995)
Wahi v. Charleston Area Medical Center, Inc.
562 F.3d 599 (Fourth Circuit, 2009)
Francis v. Giacomelli
588 F.3d 186 (Fourth Circuit, 2009)
Nemet Chevrolet, Ltd. v. Consumeraffairs. Com, Inc.
591 F.3d 250 (Fourth Circuit, 2009)
Smith v. Mountjoy
694 S.E.2d 598 (Supreme Court of Virginia, 2010)
Schmidt v. Household Finance Corp., II
661 S.E.2d 834 (Supreme Court of Virginia, 2008)
Moorman v. Blackstock, Inc.
661 S.E.2d 404 (Supreme Court of Virginia, 2008)
Price v. Taylor
466 S.E.2d 87 (Supreme Court of Virginia, 1996)
Wells v. Weston
326 S.E.2d 672 (Supreme Court of Virginia, 1985)
Allen v. Aetna Casualty & Surety Co.
281 S.E.2d 818 (Supreme Court of Virginia, 1981)
Lucy v. Zehmer
84 S.E.2d 516 (Supreme Court of Virginia, 1954)
Nossen v. Hoy
750 F. Supp. 740 (E.D. Virginia, 1990)
In Re DoubleClick Inc. Privacy Litigation
154 F. Supp. 2d 497 (S.D. New York, 2001)
Kloth v. Microsoft Corp.
444 F.3d 312 (Fourth Circuit, 2006)

Cite This Page — Counsel Stack

Bluebook (online)
Lugo v. INOVA Health Care Services, Counsel Stack Legal Research, https://law.counselstack.com/opinion/lugo-v-inova-health-care-services-vaed-2025.