Lona's Lil Eats, LLC v. DoorDash, Inc.

District Court, N.D. California·Decided January 18, 2021·No. 3:20-cv-06703·Unknown

Opinion

LONA'S LIL EATS, LLC, Case No. 20-cv-06703-TSH

Plaintiff, ORDER RE: MOTION TO DISMISS v. Re: Dkt. No. 29 Defendant.

In this putative class action, Plaintiff brings claims for purported violations of the Lanham Act, California’s false advertising statute, and California’s unfair competition statute, alleging that Defendant misrepresents to consumers that it provides delivery and pick-up services for non- partner restaurants and then misrepresents the restaurants are closed, do not offer delivery services, or are unavailable for pick-up orders. Pending before the Court is Defendant’s Motion to Dismiss pursuant to Federal Rule of Civil Procedure 12(b)(6). ECF No. 29. Plaintiff filed an Opposition, ECF No. 30, and Defendant filed a Reply, ECF No. 31. The Court finds this matter suitable for disposition without oral argument and VACATES the January 21, 2021 hearing. See Civ. L.R. 7-1(b). Having considered the parties’ positions, relevant legal authority, and the record in this case, the Court DENIES Defendant’s motion for the following reasons. Plaintiff Lona’s Lil Eats, LLC (“Lona’s”), alleges the following: Defendant DoorDash, Inc. is in the business of delivering food for restaurants via its websites and mobile apps. Compl. ¶ 2, ECF No. 26. DoorDash has partnerships with certain from customers using its websites or mobile app, which orders are then relayed to the partner restaurants. Id. A customer who places an order using DoorDash’s platforms can select to have the food delivered by DoorDash or can choose to pick it up themselves. Id. If a customer wants delivery, DoorDash will engage someone from its network of drivers to go to the restaurant, pick up the order, and deliver it to the customer. Id. ¶ 2. DoorDash then collects payments from the customer for these orders and also withholds various commissions and fees from partner restaurants in exchange for its services. Id. ¶ 10. To the extent that it offers a mechanism to order food online and then have it delivered or made available for pickup, DoorDash competes directly with restaurants that offer their own online delivery or pick-up services. Id. ¶ 12. DoorDash, which was recently valued at $16 billion, has developed significant market power, particularly as a result of the COVID-19 pandemic. Id. ¶ 11. With many restaurants unable or unwilling to offer dine-in services, many consumers have turned to DoorDash to order pickup or delivery in lieu of dining out. Id. DoorDash’s market power is such that restaurants are put in a difficult situation: they can become partner restaurants and pay exorbitant fees and commissions to Defendant, or they decline to do so and risk losing out on sales. Id. ¶ 13. Worse yet, DoorDash pressures non-partner restaurants by setting up “landing pages” for them, which in some instances still are available on its website and on its mobile app. Id. ¶ 14. The landing pages are displayed for the general public to see, and DoorDash’s marketing power is such that the landing pages are often prioritized on internet search engines and displayed even before the restaurants’ own websites. Id. These landing pages are complete with DoorDash branding and usually show a restaurant’s full menu, even if the restaurant has no affiliation with DoorDash and has not authorized the use of its information. Id. This façade of a connection signals to consumers that the landing page for the non-partner restaurant is legitimate and can be relied upon. Id. On these landing pages, DoorDash publishes false and misleading information about restaurants that are not its partners, including restaurants being “closed” when they were in fact 1 orders when the restaurant is in fact accepting pick-up orders. Jd. 415. Each of these false and 2 misleading statements steers would-be customers of non-partner restaurants’ to DoorDash’s 3 partner restaurants. Id. 4 Lona’s is one such non-partner restaurant. In June 2020, as the pandemic’s effects were 5 crippling small-business restauranteurs, several customers informed Lona’s that it was being 6 represented as closed online on DoorDash’s landing page for Lona’s. Id. If a consumer 7 were to search for “Lona’s Lil Eats delivery,” as a result of DoorDash’s market power and internet 8 marketing strategies, then one of the first results displayed was a link for Lona’s on a DoorDash 9 website. Id. § 21. Lona’s had no relationship with DoorDash, so its website mock-up of a Lona’s’ 10 landing page is itself deceptive, let alone falsely representing that Lona’s was closed. Id. § 17. 11 Clicking through the link for Lona’s would bring a consumer to a page with DoorDash branding a 12 and Lona’s’ complete menu, as if it were possible to place an order through the site:

13 “ieee — * te □□ = wecrde! te Your Address “DS DOORDASH Q. Searct

14 Lona’s Lil Eats 3 15 Ered Sm 16 3 Sr

Som Local restaurants delivered in minutes Mare

Z, 18 Ae 1 9 Popular items Starters Salads Favorite Plates Favorite Wraps —Kid’s Plate More ow Popular Items 20 acancnctels

ee Mord 23 Id. § 21 (the website images are from DoorDash’s website on August 18, 2020, unless otherwise 24 noted). DoorDash’s site would let the customer go through the process of placing an order, 25 including the opportunity to customize the order, adding credibility to the idea that Lona’s had 26 partnered with DoorDash and that placing an order was possible: 27 28

1 Ga > ota aa = a □□□□□ 2 % #8. Lemongrass Turkey Wrap © Siir-Fried Veggies 3 © Vittage Bamboo Stew 4 People also added: (Optional) □□ iegeeirake gan epasclotreeite 5 Kaas o or Ooo (pd acy fell eg 6 Stir-Fried Glass Noodles +$300 o Be Sy Ae rs re 4 8 ‘Sauce on the side, add chili paste 9 sold out Senate 10 e168 ml —— E = = □ 11 a 12 || Id. 422. The order, however, could not be completed, and no matter what the user’s proximity to

. . 13 Lona’s—even as close as only 200 feet away—the site would say that ordering from Lona’s was

v 14 || “unavailable” on account of being “out of the delivery area” and “too far.” □ 5 15 | ~> Lona’s Lil Eats Deliveryi a we a a : ij ee : =o a ——— Dots OF ak 4 ia □ © https) .doordash. /store/lona-s-iil-eats-st-louls-170809/230627/en-US ps://www.doordash.com, i eat □ 16 ASAP to 2800 Accomac St Your Order Lona's Lil Eats 17 3 5 Maximum ender lint 100.0 Lona’s Lil Eats Sars Zz, 18 Asian Food, Vegetarian «4.8 # (210) 200% - $5 rea for Lona’s Lil Eats. TR □□□ 19 $0.00 Unavailable delivery fee Too far away 20 1x #5. Big Thai Chicken Wrap $12.50 All Da Chopped Salad 21 eases 22 Id. 23-24. The problem is not, in fact, that a delivery address is too far away, but that Lona’s 23 has not agreed to partner with DoorDash and pay its fees. Id. §] 25. A consumer can change his or 24 her address over and over again, but Lona’s will never become available for delivery because it is 25 not a partner restaurant. Jd. 26 The same is true for DoorDash’s mobile app. Id. § 26. DoorDash’s mobile app 27 misrepresents that Lona’s is not available for delivery and also not accepting pick-up orders: 28

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2 Lona’'s Lil Eats Sie rekinwe const 3 so es 4 Full Menu 5 Ernie pee cerenieians hime ni i 6 7 8 9 10 xs 248 5 11 a 12 || Id. §| 27-28 (the mobile phones images are from November 11, 2020). And if the consumer clicks

13 on the information button immediately next to “Unavailable too far away,” then the app displays

14 options of “Switch to Pickup” or “See other stores”: ona en 15 = Sm é- eS A 16 Le ae a Ez t 7

Z 18 Full Men:

20 Your address is not in this store's deliv 2] elivery area

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Lona's Lil Eats, LLC v. DoorDash, Inc., (N.D. Cal. 2021).

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