Lillie M. Middlebrooks v. Equifax, Inc.

Court of Appeals for the Eleventh Circuit·Decided February 15, 2024·No. 23-11086·Unpublished

Opinion

[DO NOT PUBLISH]

In the

United States Court of Appeals For the Eleventh Circuit

No. 23-11086

Non-Argument Calendar

LILLIE M. MIDDLEBROOKS, Plaintiff-Appellant,

versus EQUIFAX, INC., EQUIFAX INFORMATION SERVICES,

Defendants-Appellees.

Appeal from the United States District Court for the Northern District of Georgia

USCA11 Case: 23-11086 Document: 20-1 Date Filed: 02/15/2024 Page: 2 of 17

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D.C. Docket No. 1:20-cv-01825-SCJ

Before: WILSON, JILL PRYOR, and LUCK, Circuit Judges. PER CURIAM:

Lillie Middlebrooks, proceeding pro se, appeals from the district court’s orders granting summary judgment in favor of Equifax, Inc. (“EFX”) and Equifax Information Services, LLC (“EIS”) (collectively, “Equifax”) and denying her Federal Rule of Civil Procedure 60(b) motion to vacate the district court’s order placing unredacted documents filed by Equifax under seal and ordering Equifax to file reacted copies of the documents. She also challenges the district court’s denial of her motions for sanctions against Equifax for Equifax’s failure to timely identify witnesses and file initial disclosures. After careful review, we affirm.

I.

Middlebrooks is a consumer. In 2018, she disputed two accounts on her Equifax credit report and sought to obtain a home mortgage. This case arises out of these events. 1

1 Because we review the district court’s grant of summary judgment in favor

of Equifax, we recount the facts in evidence in the light most favorable to Middlebrooks , the nonmovant. See Alvarez v. Royal Atl. Devs., Inc., 610 F.3d 1253, 1263–64 (11th Cir. 2010). We note where facts are disputed.

Much of the evidence we describe here comes from a declaration by Equifax’s Litigation Support Manager, Celestine Gobin. Middlebrooks argues

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EFX, a holding company, owns EIS and uses it as a storehouse of consumer credit information. Together, they comprise Equifax, which has three functions relevant here. First, Equifax collects and stores consumer credit information. Equifax collects credit information from “data furnishers”—entities that report consumer credit information. Doc. 122-1 at 6. 2 Data furnishers are subject to a due diligence process, must certify that they will abide by the Fair Credit Reporting Act (“FCRA”), and must sign an agreement with Equifax in which they agree to provide accurate data, update data regularly, and have a process for verifying information. EIS stores the data Equifax collects from data furnishers.

Second, Equifax responds to requests for a consumer’s credit information. Equifax provides “consumer disclosures” in response to requests by consumers. And it provides “consumer reports,” or “credit reports,” in response to requests by third parties, such as a credit grantor. These reports and disclosures summarize the consumer ’s credit history. Doc. 122-1 at 5.

Third, Equifax investigates consumer disputes about credit information. A consumer may contact Equifax to dispute information reported on her consumer report or disclosure. When Equifax receives a dispute, EIS makes an electronic record of it and any of Equifax’s subsequent actions relating to it. Equifax

in this appeal that the district court erred in considering this declaration. For the reasons set forth in Part III, we reject Middlebrooks’s challenge to the court’s consideration of this evidence. 2 “Doc.” numbers are the district court’s docket entries.

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investigates the dispute, including by reviewing information and documents the consumer supplies and, if necessary, by asking the data furnisher to investigate and advise as to whether the information it has provided is accurate. If upon investigation Equifax learns that a consumer’s credit information needs to be changed, Equifax changes it. Regardless of whether it changes a consumer’s information upon the conclusion of its investigation, Equifax notifies the consumer of the results of the investigation.

Middlebrooks sent a letter to Equifax disputing two collection accounts from data furnisher Fair Collections & Outsourcing (“FCO”) that were being collected on behalf of a creditor, Lasalle Investment Management. Middlebrooks stated that two FCO collection accounts, one for $1,000 and one for $189, were not hers and were fraudulently placed in her consumer credit information file, as she had never entered into a contract with Lasalle. Middlebrooks did not include any documentation like a police report to support her fraud allegation.

Equifax opened a case for investigation based on Middlebrooks ’s letter, notified FCO of the dispute, and sent FCO Automated Consumer Dispute Verification (“ACDV”) forms requesting investigations into each account. FCO returned the ACDV forms with its investigation results, advising that the $1,000 debt should be deleted from Middlebrooks’s file but that the $198 debt belonged to Middlebrooks and was reported accurately. On both forms, FCO listed its “Responder” as “Cristina Manalo.” Doc. 122- 1 at 18, 20. FCO provided Equifax with the consumer information

23-11086 Opinion of the Court 5

it relied upon to conclude that the $198 collection account was valid, and Equifax, as part of its investigation, confirmed that the information FCO provided matched information it had collected on Middlebrooks. Equifax then informed Middlebrooks that it had deleted the $1,000 debt but not the $198 debt.

Middlebrooks then filed a complaint alleging that Equifax violated the FCRA’s requirements that a credit reporting agency follow reasonable procedures (1) “to assure maximum possible accuracy of the information” about a consumer in her credit report, 15 U.S.C. § 1681e, and, (2) when a consumer initiates a dispute as to the accuracy of information, “conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate,” id. § 1681i(a)(1)(A). The complaint alleged that Middlebrooks sought a home mortgage from three lenders and that Equifax provided each lender a credit report with the $198 delinquent and unpaid collection account, an amount resulting in a lower credit score than should have been reported. As a result of this incorrect credit score, the complaint alleged, Middlebrooks received unfavorable mortgage interest rates and borrowing limits. The complaint also alleged that Middlebrooks again disputed the $198 account in 2020 and that Equifax deleted the charge from her credit file.

This case thereafter “followed a frustrating path,” Doc. 142 at 4, and we recount only the events relevant to this appeal. Discovery began, closed, was reopened, and then closed again. Eventually , with Equifax’s motion for summary judgment pending, Middlebrooks moved for sanctions against Equifax. Middlebrooks

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asserted that Equifax failed to timely provide initial disclosures as required by Federal Rule of Civil Procedure 26(a)(1) and also failed to produce any documents in discovery, thereby depriving her of the opportunity to prepare an effective defense to the summary judgment motion. Specifically, Middlebrooks argued that Equifax failed to provide initial disclosures until after the close of discovery and in so doing failed to identify a key witness, Equifax’s Litigation Support Manager Celestina Gobin. Middlebrooks asked the district court to strike Gobin’s declaration, several paragraphs in Equifax’s statement of material facts, and documents supporting the motion for summary judgment, including the ACDV forms.

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