LEVESQUE v. IBERDROLA SA

District Court, D. Maine·Decided August 6, 2021·No. 2:19-cv-00389·Unknown

Opinion

UNITED STATES DISTRICT COURT DISTRICT OF MAINE

MARK LEVESQUE, et al., ) ) Plaintiffs, ) ) v. ) 2:19-cv-00389-JDL ) IBERDROLA, S.A., et al., ) ) Defendants. )

ORDER ON MOTIONS TO DISMISS

Plaintiffs Mark Levesque, Christie Decker, Michael Platt, Sylvia Krainin, and Sally Trussell (collectively, the “Plaintiffs”) filed their Third Amended Complaint—a putative class action—against Defendants Iberdrola, S.A. (“Iberdrola”); Central Maine Power Company (“CMP”); Avangrid, Inc. (“Avangrid”); and Douglas Herling (“Herling”) (collectively, the “Defendants”) on January 31, 2020 (ECF No. 44). The Third Amended Complaint alleges that the Defendants implemented a metering and billing system that incorrectly measured and charged customers for electricity, and that they then attempted to cover up problems that resulted from their implementation of this allegedly defective system. On August 7, 2020, Iberdrola filed a motion to dismiss for lack of personal jurisdiction pursuant to Federal Rule of Civil Procedure 12(b)(1) or, in the alternative, for failure to state a claim pursuant to Federal Rule of Civil Procedure 12(b)(6) (ECF No. 84). On February 1, 2021, Avangrid and CMP jointly filed a motion to dismiss for failure to state a claim (ECF No. 128). That same day, Herling also filed a motion to dismiss for failure to state a claim (ECF No. 129). For the reasons that follow, I grant the motions in part and deny them in part. I. FACTUAL BACKGROUND

CMP is an electric utility headquartered in Augusta, Maine that transmits and delivers electricity generated by various power suppliers to over 624,000 customers in central and southern Maine. Herling is CMP’s Chief Executive Officer. CMP is a subsidiary of Avangrid, a New York corporation headquartered in Connecticut. Iberdrola is a Spanish corporation that owns the majority of outstanding shares of Avangrid common stock.

In 2011, to dispense with the need for physical meter readings, CMP introduced a system of “smart meters” designed to measure CMP customers’ use of electricity and transmit those measurements remotely. In October 2017, CMP switched to a new “SmartCare” meter and billing system that was designed to interface with the smart meters. Beginning the following month, nearly 300,000 CMP customers saw their bills increase, many by 50% or more. These billing increases allegedly occurred without any actual increased use of electricity by the

customers. The Third Amended Complaint alleges that the Defendants failed to adequately test the SmartCare system prior to rollout, including conducting “far fewer weeks of testing than planned and recommended.” ECF No. 44 ¶ 72. CMP allegedly billed customers despite knowing that the SmartCare system was defective and inaccurate, and instructed CMP customer service representatives (who were

understaffed following the rollout) to tell customers that the spikes in their electricity bills were caused by other factors. Following their complaints, some customers faced issues such as: not receiving bills, not being able to access their online CMP accounts, receiving disconnect notices, being placed on payment arrangements that they did

not agree to, having money withdrawn from their bank accounts without their consent, being sent to debt collectors, receiving a high bill after months of no bills, and simply continuing to pay allegedly erroneously high bills. Customers also suffered indirect harm, such as paying electricians to investigate their energy usage, purchasing new appliances, and severely limiting their energy usage. According to the Third Amended Complaint, this was not the first time an

Iberdrola subsidiary had dealt with issues surrounding its billing system. In 2014, another Iberdrola subsidiary, Scottish Power, was investigated by the United Kingdom’s Office of Gas and Electricity Markets (“Ofgem”) after its rollout of a billing system similar to SmartCare. Scottish Power customers received late or incorrect bills and experienced bill delays followed by a sudden demand for high bills to be paid, and Scottish Power call centers were overwhelmed by complaints and failed to respond to customers’ issues. Ultimately, Ofgem fined Scottish Power.

The Third Amended Complaint also alleges that there was an overlap of key employees between Iberdrola, Avangrid, and CMP. The SmartCare project was led by a team that included Iberdrola employees, including employees located in Maine. Iberdrola exercised significant influence over CMP and Avangrid, and the SmartCare project was implemented at Iberdrola’s direction. At least one Avangrid employee was also involved in the Scottish Power billing system rollout. In response to complaints from CMP customers regarding their receipt of high electricity bills following the SmartCare rollout, the Maine Public Utilities Commission (“PUC”) retained the Liberty Consulting Group (“Liberty”) to conduct a

forensic audit of CMP’s metering, billing, and related systems.1 In December of 2018, Liberty published a report of its audit. Ultimately, Liberty concluded that “CMP’s meters produce accurate measurements of customer usage.” ECF No. 14-6 at 15. Liberty found that SmartCare “introduced errors and significant delay into the billing process,” but that these billing errors were “minimal in number and in dollar value.” Id. Liberty criticized the “testing and training” surrounding the SmartCare

implementation, along with the personnel shortages that “unduly delayed fixes to the errors, caused significant customer difficulty in reaching CMP representatives and in getting answers to questions and concerns, and meant overly long delays in resolving billing problems.” Id. It noted that “compressed timelines leading up to go-live” adversely affected the rollout of SmartCare, id. at 77, and that “[l]ack of post go-live planning and management for defect resolution and staff to manage these defects created a large backlog, which still remain[ed]” as of the date of the report, id. at 81.

However, Liberty ultimately attributed CMP’s customers’ high bills to extreme cold weather during the winter of 2017-2018 that coincided with an increase in the price of electricity.

1 The information in this paragraph stems from the Liberty Consulting Group’s forensic audit of CMP’s Metering and Billing System, ECF No. 14-6 at 5-111. See Watterson v. Page, 987 F.2d 1, 3 (1st Cir. 1993) (noting that courts considering a motion to dismiss may look to documents that are “central In January 2019, Herling sent a letter to CMP customers stating that the Liberty audit concluded that “all systems from meter to bill are working as intended and bills are accurate,” and that the only shortcoming identified by the Liberty audit

was CMP’s failure to dedicate enough “staff, training[,] or management oversight” to ensure adequate customer service after the SmartCare rollout. ECF No. 44 ¶¶ 113, 115. The Third Amended Complaint alleges that this statement was false because the Liberty audit also identified problems with CMP’s implementation of SmartCare, and not merely its customer service following the rollout. In May 2018, before the Liberty report was issued, Herling also made statements to the Portland Press

Herald and the Bangor Daily News indicating that CMP had found nothing about the SmartCare system that would artificially increase customer’s usage.

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