LEE v. MARKET AMERICA, INC.

CourtDistrict Court, M.D. North Carolina
DecidedFebruary 16, 2022
Docket1:18-cv-01046
StatusUnknown

This text of LEE v. MARKET AMERICA, INC. (LEE v. MARKET AMERICA, INC.) is published on Counsel Stack Legal Research, covering District Court, M.D. North Carolina primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
LEE v. MARKET AMERICA, INC., (M.D.N.C. 2022).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE MIDDLE DISTRICT OF NORTH CAROLINA

HUI MINN LEE, ) ) Plaintiff, ) ) v. ) 1:18CV1046 ) MARKET AMERICA, INC., ) ) Defendant. )

MEMORANDUM OPINION AND ORDER OSTEEN, JR., District Judge This matter comes before the court on Defendant Market America, Inc.’s (“Defendant”) Motion for Summary Judgment, (Doc. 33). For the reasons that follow, this court will grant Defendant’s Motion for Summary Judgment. I. FACTUAL AND PROCEDURAL BACKGROUND A. Factual Background Plaintiff Hui Minn Lee (“Plaintiff”)1 worked as a corporate trainer at Market America from September 2000 through October 5, 2017. (Mem. of Law in Supp. of Def.’s Mot. for Summ. J. (“Def.’s Br.”) (Doc. 34) at 1, 4.)2 She is Taiwanese. (Lee Decl. (Doc. 36-

1 Plaintiff also goes by “Nadine.” (Ex. A, Hui Minn Lee Decl. (“Lee Decl.”) Doc. 36-1 ¶ 1.)

2 All citations in this Memorandum Opinion and Order to documents filed with the court refer to the page numbers located at the bottom right-hand corner of the documents as they appear on CM/ECF. 1) ¶ 5.) Market America is a product brokerage and internet one- to-one marketing company. (Def.’s Br. (Doc. 34) at 3.) Market America does business worldwide, and its headquarters are in Greensboro, North Carolina. (Id.) Plaintiff was a member of Market America’s training department. (Id.) Plaintiff started at Market America as a franchise services

representative and then moved into the training department in 2002. (Ex. 2, Nadine Lee Dep. (“Lee Dep.”) (Doc. 34-2) at 5–7.) In 2015, her title changed to a senior trainer. (Id. at 8.) Her title was changed again to global training project manager. (Id.) Plaintiff was not in a management position, and she did not have any direct reports. (Ex. D, Sherry Spesock Dep. Tr. (“Spesock Dep.”) (Doc. 36-4) at 32.) Plaintiff was the only Mandarin speaker in her department. (Ex. C, Liliana Camara Dep. Tr. (“Camara Dep.”) (Doc. 36-3) at 58.) Plaintiff’s primary job responsibility was to conduct trainings for the Asian Market customer service representatives in Mandarin. (Id. at 70.)

Plaintiff had a history of problems with her supervisors. For example, Plaintiff recorded her conversations with her first supervisor in the training department because her supervisor was not making changes in response to Plaintiff’s complaints. (Lee Dep. (Doc. 34-2) at 10.) Liliana Camara joined the Market America training department in November 2013. (Camara Dep. (Doc. 36-3) at 30.) On August 15, 2016, Camara was promoted to global training manager. (Id. at 33.) Plaintiff, upon learning that Camara was now the manager of the training department, asked why she was demoted and complained to Colbert Trotter, the person who had promoted Camara. (Lee Dep. (Doc. 34-2) at 14.) However, Plaintiff’s title remained the same after Camara became manager, and Plaintiff’s

pay remained the same. (Id. at 20.) Trotter allowed Plaintiff to report to her until Trotter left Market America on November 11, 2016. (Id. at 14–15; Camara Dep. (Doc. 36-3) at 33.) Plaintiff was resistant to the changes implemented by Camara and refused to follow Camara’s assignments. For example, Camara wanted more collaboration within the training department and asked all trainers to upload their training materials to an online database. (Camara Dep. (Doc. 36-3) at 48, 55.) Plaintiff refused to upload the training materials. (Id.) According to Camara, Plaintiff gave her “a lot of resistance[.]” (Id. at 21.) Camara had several conversations with Plaintiff about her

job performance, specifically that Plaintiff needed to be more of a team player. (Lee Dep. (Doc. 34-2) at 22.) Nevertheless, Plaintiff refused to do the trainings Camara asked her to do, viewing those tasks as “beneath” her. (Id. at 25.) As the only Mandarin speaker in the training department, Plaintiff’s refusal to lead certain trainings impacted the quality of training employees who primarily spoke Mandarin received because they were forced to attend a training in their non-native language. (Camara Dep. (Doc. 36-3) at 20-21.) Plaintiff’s refusal to lead trainings also impacted the training department because other employees had to cover for her. (Id. at 43.) Camara was not the only Market America employee to express concerns about Plaintiff’s job performance. Sherry Spesock, head of human

resources at Market America, observed Plaintiff in June 2016 and noted that Plaintiff was “quick to leave” and “not willing to do any additional work.” (Spesock Dep. (Doc. 36-4) at 8, 19.) On one occasion, Camara informed Plaintiff that despite Plaintiff’s refusal to conduct a training, Plaintiff was going to have to lead the training because Plaintiff was the only Mandarin speaker on the team, and the trainees needed to be trained in Mandarin. (Camara Dep. (Doc. 36-3) at 59.) According to Camara, Plaintiff “reluctantly agreed and planned to end the class two weeks earlier.” (Id.) Moreover, Camara received complaints “that the material was rushed and incomplete.” (Id.)

Despite Camara’s conversations with Plaintiff about Plaintiff’s job performance issues, (id. at 36–37), Plaintiff’s job performance did not improve. Although Plaintiff never received a formal written reprimand, (id. at 37), Plaintiff’s job performance was a “known issue” amongst Camara and Spesock, (id. at 38). Plaintiff never reported any issues of discrimination during her employment. (Ex. 5, Def.’s Answers to Interrogs. (Doc. 34-5) ¶ 3.) When Camara became Plaintiff’s manager, Plaintiff told Spesock that Camara had made a comment to Plaintiff about Camara and Plaintiff’s “cultural differences . . . that impacted their ability to work together[.]” (Spesock

Dep. (Doc. 36-4) at 41–42.) Spesock told Camara that she would be required to report to Camara, and Spesock also had a conversation with Camara about being professional and “manag[ing] everybody the same[.]” (Id. at 42–43.) Camara and Spesock had several conversations about Plaintiff before terminating her. (Camara Dep. (Doc. 36-3) at 76–78.) Regarding their conversations, Camara stated: We had several -- Sherry and I had several conversations about the concerns we had with [Plaintiff’s] attitude. And given that it had been so consistent, and given that she had refused or challenged the authority of her last three managers, myself included, we concluded that it was in the -- the best interest for the company was to not have [Plaintiff] in the team.

(Id. at 78.) Camara and Spesock met with Plaintiff in Spesock’s office and told Plaintiff they were terminating her because she “was not being a team player[.]” (Id. at 79.) Market America hired Rose Chaffin to replace Plaintiff. (Id. at 82.) Chaffin was not given the same title as Plaintiff, but she took on seventy to eighty percent of Plaintiff’s responsibilities. (Id. at 84, 87.) Spesock also had the understanding that although no one was hired after Plaintiff’s termination with the exact title Plaintiff had, Chaffin was hired to take Plaintiff’s position and job responsibilities. (Spesock Dep. (Doc. 36-4) at 27–28.) B. Procedural Background

Plaintiff submitted a charge of discrimination to the Equal Employment Opportunity Commission (“EEOC”) on March 27, 2018, alleging discrimination on the basis of age, national origin, and sex. (Ex. 1, Position Statement (Doc. 34-1) at 2.) Plaintiff filed a complaint, (Doc. 1), with this court on December 26, 2018, and later filed an amended complaint, (Am. Compl. (Doc. 4)), on March 22, 2019. The amended complaint alleged the following claims against Defendant: retaliation under 42 U.S.C. § 1981; race discrimination under § 1981, Title VII, and N.C. Gen. Stat. § 143-422.2; and age and national origin discrimination under Title VII and N.C. Gen. Stat. § 143-422.2.

(Id.

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LEE v. MARKET AMERICA, INC., Counsel Stack Legal Research, https://law.counselstack.com/opinion/lee-v-market-america-inc-ncmd-2022.