Wilkins, CJ.
It is an unfair settlement practice, and also an unfair or deceptive act or practice under G. L. c. 93A, § 9 (1), if an insurance company fails “to effectuate prompt, fair and equitable settlements of claims in which liability has become reasonably clear.” G. L. c. 176D, § 3 (9) (/). We are presented, for the first time, with the question whether an insurance company violates § 3 (9) (f) if it insists that a claimant against [503]*503one of its insureds release all claims against its insured before it will pay a claim in which liability has become reasonably clear.1 We shall answer the question, setting forth a construction of G. L. c. 176D, § 3 (9) (/), that differs from the view of § 3 (9) (/) taken by the Appeals Court in Thaler v. American Ins. Co., 34 Mass. App. Ct. 639 (1993). We shall first, however, consider the appeal of the plaintiff from a judgment in favor of the defendant insurer that was based on principles set forth in the Thaler case. We affirm the judgment applying the principles of the Thaler case.
On November 18, 1992, the plaintiff was walking on Trapelo Road in Belmont when he was struck by a vehicle operated by Christopher J. Manni, who was insured by Metropolitan Property and Casualty Insurance Company (Metropolitan). Man-ni’s parents owned the vehicle. The plaintiff sustained substantial injuries and incurred medical expenses well above Manni’s bodily injury liability coverage of $100,000. The parties stipulated that “throughout the course of its investigation, Metropolitan had serious questions concerning Manni’s liability for the accident.” The night in question was dark, it was sleeting or hailing, and the road surface was wet. Lazaris was wearing dark clothes, and there was evidence that he was crossing the street outside of the crosswalk. The plaintiff disputed that he was not in the crosswalk but acknowledged that he began crossing Trapelo Road before the light for traffic turned red and despite having seen Manni’s car approaching. Manni said the light was green in his direction as he drove through the crosswalk. An investigating police officer believed that the plaintiff was not in the crosswalk and that Manni had not been speeding. Outside counsel gave Metropolitan an opinion that Manni’s liability was questionable and that payment of the policy limit should not be made without obtaining a release of the plaintiff’s claims against Manni.
Metropolitan offered to pay the full amount of the policy in settlement of the plaintiff’s claims against the insured. The plaintiff, however, declined to release his claim against Manni in exchange for payment of the policy limit.
This action followed in which the plaintiff alleged (a) a negligence claim against Manni (which has been settled) and (b) a violation of G. L. c. 176D and G. L. c. 93A by Metropoli[504]*504tan.2 On cross motions for summary judgment, a Superior Court judge granted summary judgment for Metropolitan. She concluded that Manni’s liability was not reasonably clear, and hence Metropolitan did not violate § 3 (9) (/). Lazaris appealed, and we allowed Metropolitan’s application for direct appellate review.
The motion judge determined that the extent of Manni’s liability was disputed. The stipulated facts demonstrated that “a very valid issue [is] raised in this case concerning contributory negligence on the part of [the plaintiff].” There was, in the motion judge’s view, “a good faith and factually supported disagreement concerning the insured’s responsibility,” or at least his degree of responsibility, for the accident. The judge concluded, and we agree, that Metropolitan’s liability to the plaintiff was not “reasonably clear” in the words of § 3 (9) (/). Metropolitan did not commit an unfair settlement practice.
Because the plaintiff’s appeal fails under the rule of the Tha-ler case, we need not decide the question whether to endorse the construction of § 3 (9) (/) prescribed in that case. We are aware, however, of other pending cases in which the construction of § 3 (9) (/) expressed in the Thaler case has been challenged. Moreover, the question of the rights of claimants and the obligations of insurance companies in similar and related situations, which will often arise, should be clarified. We, therefore, set forth the obligation of insurers based on our construction of § 3 (9) if) in situations in which the liability is reasonably clear and the claimant’s damages unquestionably exceed the coverage set forth in the insured’s policy.
Section 3 (9) (/) speaks of effectuating “settlements of claims,” not the payment of claims. We conclude that a claim is settled within the meaning of § 3 (9) (/) only when it is fully disposed of, which means that the claimant has released all claims against the insured. In deciding as we do, we overrule the Thaler rule. That rule, which was made applicable prospectively, stated that an insurance company violates G. L. c. 176D, § 3 (9) (f), if it insists on a release as a condition of [505]*505payment of the policy limit where liability of the insured “is undisputed and damages clearly exceed the policy limits.” Id. at 643. Further appellate review was not sought in the Thaler case (the insurer prevailed under pre-Thaler principles), and until this case we have not confronted the question whether to accept the rule of the Thaler case.3
There is a difference between mating a payment on a claim and settling that claim. General Laws c. 176D, § 3 (9), recognizes that difference. Clause (d) concerns “[Refusing to pay claims” without conducting a reasonable investigation. Clause (/') refers to “mating claims payments.” On the other hand, clauses (/), (h), (i), (k), and (m) refer to “settlements,” “settle a claim,” or the like. Clause (f) concerns claims against an insured of the insurance company. An unfair settlement practice occurs under clause (f) only if the company fails to make a settlement of claims in which liability is reasonably clear.
If a claimant with a claim in excess of the policy limit will not settle all claims against the insured that are covered by the policy, the company does not violate clause if) by refusing to pay the policy limit. A settlement typically involves the “release or termination of further claims against the tortfeasor.” Mac-Innis v. Aetna Life & Cas. Co., 403 Mass. 220, 226 (1988). See Clegg v. Butler, 424 Mass. 413, 421 n.8 (1997); id. at 427 (O’Connor, J., dissenting) (no liability under clause [/] for failure to offer policy limit until claims against insured are to be settled and insured released).
The typical claim against an insured is one that falls below the insured’s policy limit. In such a case, § 3 (9) (/) works well. If liability has become reasonably clear, the company can make a prompt and equitable settlement. The claimant is paid, and the insured is protected against liability. Where, however, liability is reasonably clear and in an amount substantially above the policy limit, the insurance company cannot effectuate a settlement that would be fair and equitable because payment [506]*506of the policy limit in exchange for a release would not be fair and equitable, as it would not fully compensate the claimant for the damages sustained.
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Wilkins, CJ.
It is an unfair settlement practice, and also an unfair or deceptive act or practice under G. L. c. 93A, § 9 (1), if an insurance company fails “to effectuate prompt, fair and equitable settlements of claims in which liability has become reasonably clear.” G. L. c. 176D, § 3 (9) (/). We are presented, for the first time, with the question whether an insurance company violates § 3 (9) (f) if it insists that a claimant against [503]*503one of its insureds release all claims against its insured before it will pay a claim in which liability has become reasonably clear.1 We shall answer the question, setting forth a construction of G. L. c. 176D, § 3 (9) (/), that differs from the view of § 3 (9) (/) taken by the Appeals Court in Thaler v. American Ins. Co., 34 Mass. App. Ct. 639 (1993). We shall first, however, consider the appeal of the plaintiff from a judgment in favor of the defendant insurer that was based on principles set forth in the Thaler case. We affirm the judgment applying the principles of the Thaler case.
On November 18, 1992, the plaintiff was walking on Trapelo Road in Belmont when he was struck by a vehicle operated by Christopher J. Manni, who was insured by Metropolitan Property and Casualty Insurance Company (Metropolitan). Man-ni’s parents owned the vehicle. The plaintiff sustained substantial injuries and incurred medical expenses well above Manni’s bodily injury liability coverage of $100,000. The parties stipulated that “throughout the course of its investigation, Metropolitan had serious questions concerning Manni’s liability for the accident.” The night in question was dark, it was sleeting or hailing, and the road surface was wet. Lazaris was wearing dark clothes, and there was evidence that he was crossing the street outside of the crosswalk. The plaintiff disputed that he was not in the crosswalk but acknowledged that he began crossing Trapelo Road before the light for traffic turned red and despite having seen Manni’s car approaching. Manni said the light was green in his direction as he drove through the crosswalk. An investigating police officer believed that the plaintiff was not in the crosswalk and that Manni had not been speeding. Outside counsel gave Metropolitan an opinion that Manni’s liability was questionable and that payment of the policy limit should not be made without obtaining a release of the plaintiff’s claims against Manni.
Metropolitan offered to pay the full amount of the policy in settlement of the plaintiff’s claims against the insured. The plaintiff, however, declined to release his claim against Manni in exchange for payment of the policy limit.
This action followed in which the plaintiff alleged (a) a negligence claim against Manni (which has been settled) and (b) a violation of G. L. c. 176D and G. L. c. 93A by Metropoli[504]*504tan.2 On cross motions for summary judgment, a Superior Court judge granted summary judgment for Metropolitan. She concluded that Manni’s liability was not reasonably clear, and hence Metropolitan did not violate § 3 (9) (/). Lazaris appealed, and we allowed Metropolitan’s application for direct appellate review.
The motion judge determined that the extent of Manni’s liability was disputed. The stipulated facts demonstrated that “a very valid issue [is] raised in this case concerning contributory negligence on the part of [the plaintiff].” There was, in the motion judge’s view, “a good faith and factually supported disagreement concerning the insured’s responsibility,” or at least his degree of responsibility, for the accident. The judge concluded, and we agree, that Metropolitan’s liability to the plaintiff was not “reasonably clear” in the words of § 3 (9) (/). Metropolitan did not commit an unfair settlement practice.
Because the plaintiff’s appeal fails under the rule of the Tha-ler case, we need not decide the question whether to endorse the construction of § 3 (9) (/) prescribed in that case. We are aware, however, of other pending cases in which the construction of § 3 (9) (/) expressed in the Thaler case has been challenged. Moreover, the question of the rights of claimants and the obligations of insurance companies in similar and related situations, which will often arise, should be clarified. We, therefore, set forth the obligation of insurers based on our construction of § 3 (9) if) in situations in which the liability is reasonably clear and the claimant’s damages unquestionably exceed the coverage set forth in the insured’s policy.
Section 3 (9) (/) speaks of effectuating “settlements of claims,” not the payment of claims. We conclude that a claim is settled within the meaning of § 3 (9) (/) only when it is fully disposed of, which means that the claimant has released all claims against the insured. In deciding as we do, we overrule the Thaler rule. That rule, which was made applicable prospectively, stated that an insurance company violates G. L. c. 176D, § 3 (9) (f), if it insists on a release as a condition of [505]*505payment of the policy limit where liability of the insured “is undisputed and damages clearly exceed the policy limits.” Id. at 643. Further appellate review was not sought in the Thaler case (the insurer prevailed under pre-Thaler principles), and until this case we have not confronted the question whether to accept the rule of the Thaler case.3
There is a difference between mating a payment on a claim and settling that claim. General Laws c. 176D, § 3 (9), recognizes that difference. Clause (d) concerns “[Refusing to pay claims” without conducting a reasonable investigation. Clause (/') refers to “mating claims payments.” On the other hand, clauses (/), (h), (i), (k), and (m) refer to “settlements,” “settle a claim,” or the like. Clause (f) concerns claims against an insured of the insurance company. An unfair settlement practice occurs under clause (f) only if the company fails to make a settlement of claims in which liability is reasonably clear.
If a claimant with a claim in excess of the policy limit will not settle all claims against the insured that are covered by the policy, the company does not violate clause if) by refusing to pay the policy limit. A settlement typically involves the “release or termination of further claims against the tortfeasor.” Mac-Innis v. Aetna Life & Cas. Co., 403 Mass. 220, 226 (1988). See Clegg v. Butler, 424 Mass. 413, 421 n.8 (1997); id. at 427 (O’Connor, J., dissenting) (no liability under clause [/] for failure to offer policy limit until claims against insured are to be settled and insured released).
The typical claim against an insured is one that falls below the insured’s policy limit. In such a case, § 3 (9) (/) works well. If liability has become reasonably clear, the company can make a prompt and equitable settlement. The claimant is paid, and the insured is protected against liability. Where, however, liability is reasonably clear and in an amount substantially above the policy limit, the insurance company cannot effectuate a settlement that would be fair and equitable because payment [506]*506of the policy limit in exchange for a release would not be fair and equitable, as it would not fully compensate the claimant for the damages sustained. Yet the best that the insurance company can do in effectuating settlement is to offer the policy limit in exchange for a release. As we have said, to pay without a release is not a settlement. The claimant can either accept the offer or proceed to trial.4
The insurer has a duty to its insured. If it does not fulfil that duty, it may violate G. L. c. 176D, § 3 (9), and be liable to its insured. See Hartford Cas. Ins. Co. v. New Hampshire Ins. Co., 417 Mass. 115, 120 (1994). If we read § 3 (9) (f) as requiring payment of the policy limit without a settlement of claims against the insured, then an insurance company would be forced to watch both flanks. On one side, the company may be sued for unfair settlement practices by a claimant disgruntled by the company’s failure to pay, and, on the other side, the company may be sued by an insured disgruntled by the company’s payment of the policy limit without obtaining a release. We do not construe G. L. c. 176D, § 3 (9) (/), to place insurers in such a position.
The construction of § 3 (9) (f) that we have set forth applies to cases in which that construction has been properly raised at trial and, of course, in the handling of all claims pending when this opinion is released. If the Legislature wants to require an insurance company, without obtaining a settlement, to pay the policy limits in a case like the one before us, it may amend the statute.
Judgment affirmed.