Lakeisha McClain v. Avis Rent A Car System Inc

Court of Appeals for the Third Circuit·Decided April 28, 2016·No. 15-1936·Unpublished

Opinion

NOT PRECEDENTIAL

UNITED STATES COURT OF APPEALS FOR THE THIRD CIRCUIT

No. 15-1936

LAKEISHA MCCLAIN; LEONARD MCCLAIN; L&M AGENCY v.

AVIS RENT A CAR SYSTEM, INC.

L&M Agency,

Appellant

APPEAL FROM THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF NEW JERSEY (D.C. No. 2-12-cv-05151)

District Judge: Honorable William H. Walls

Argued: January 29, 2016

Before: VANASKIE, SHWARTZ, and RESTREPO, Circuit Judges.

(Filed: April 28, 2016)

Stephen G. Console, Esq. Rahul Munshi, Esq. [ARGUED] Console Law Offices LLC 1525 Locust Street, 9th Floor Philadelphia, PA 19102 Attorneys for Appellant

Paul J. Halasz, Esq. [ARGUED] Theresa A. Kelly, Esq. Michael H. Dell, Esq.

Day Pitney LLP One Jefferson Road Parsippany, NJ 07054 Attorneys for Appellee

OPINION

RESTREPO, Circuit Judge.

Appellant L&M Agency Inc. challenges the District Court’s order granting summary judgment to Appellee Avis Rent A Car System Inc. on Appellant’s 42 U.S.C. § 1981 discrimination and retaliation claims. Under the circumstances presented here, we find that Appellant has sufficiently established pretext to defeat summary judgment on its discrimination claim. Appellant has failed, however, to make out a prima facie case of retaliation. Accordingly, we will reverse the District Court with respect to Appellant’s discrimination claim, affirm the District Court with respect to Appellant’s retaliation claim, and remand this matter for further proceedings.

I

Lakeisha McClain and her husband Leonard McClain, both of whom are African-

American, owned1 and operated2 L&M Agency Inc. (“L&M” or “Appellant”) for the purpose of running a vehicle rental business. In 2003, L&M entered into an Independent Operator Agreement (“IOA” or “Agreement”) with Avis Rent A Car System Inc.

 This disposition is not an opinion of the full Court and pursuant to I.O.P. 5.7 does not constitute binding precedent. 1 Ms. McClain is the president and sole shareholder of L&M.

2 Ms. McClain was the primary operator of L&M’s location initially, but Mr.

McClain assumed the primary operator role in approximately 2005.

(“Avis”), whereby L&M would operate an Avis location on South Henderson Road in King of Prussia, Pennsylvania.

Under the terms of the IOA, L&M would earn a commission based on the revenue generated from car rentals at that location, and Avis would provide L&M with the rental office, vehicles, business systems, training, and support. Among other things, the IOA stated that L&M would: (1) “[u]se the location and all Company-supplied equipment, including all telephones, solely for the operation of the Business;” (2) ensure that its staff be uniformed; (3) maintain the office “in good condition and repair;” and (4) allow Avis to enter the location for any purpose, including audits and inspections. App. 345-48, 352. The IOA could be terminated by either party without cause upon ninety days’ notice, or for good cause on thirty days’ notice.

L&M’s operation of the Avis location was largely without incident until 2007, when Carol Mancini became the district manager for the region. According to Mr. McClain, the relationship with Ms. Mancini was rocky from the very beginning. During their first encounter, Mr. McClain claims that Ms. Mancini told him that she did not like him. In addition, Mr. McClain claims that Ms. Mancini showed disdain for Chester, Pennsylvania, a predominantly African-American city where Mr. McClain is from, and told him that she briefly attended Chester High School and was chased home from school every day. The McClains claim that Ms. Mancini made other comments they perceived

to be racially motivated, and that Ms. Mancini did not adequately respond to their requests for assistance on various business matters.3 In August of 2007, an attorney for the McClains sent a letter to Avis complaining that Ms. Mancini was discriminating against the McClains due to their race (“the 2007 Letter”). Avis found the McClains’ claims to be unsubstantiated, but made adjustments to limit Ms. Mancini’s interactions with the McClains. However, in 2009, Ms. Mancini’s supervisor was promoted, which lead to an increase in Ms. Mancini’s interactions with the McClains.

On November 3, 2011, Mark Osbourne, Avis’ Northeast Regional President, visited the L&M location. He was accompanied by other Avis officers and employees, including Ms. Mancini. Mr. Osbourne was not pleased with L&M. Among other things, Mr. Osbourne expressed dissatisfaction about: (1) the cleanliness and tidiness of the location; (2) the presence of the McClains’ personal items in various back office rooms; and (3) L&M’s below-target counter sales (including vehicle upgrades and additional services) to its customers. On November 10, 2011, Ms. Mancini and Barbara Long, Avis’ Territory Performance Manager for King of Prussia, returned to the L&M location to determine if any progress had been made on these issues. Ms. Mancini did not

3 For example, Mr. McClain alleges that when he called the Avis office to have them repair the exterior lights at the King of Prussia location so that L&M customers and employees could see at night, he heard Ms. Mancini respond in the background by saying, “you’re from Chester. You scared of the dark?” App. 118. In addition, the McClains alleged that Ms. Mancini was dictating higher rental rates for L&M than for other operators in the area, which negatively impacted L&M’s ability to compete. The McClains also alleged that Ms. Mancini was restricting the rental vehicles available to L&M, which similarly impaired L&M’s ability to compete.

perceive any substantial improvement to the issues previously identified by Mr. Osbourne, and noticed that Ms. McClain and her children were in one of the back office rooms for a non-work purpose. Thereafter, a confrontation ensued, during which Ms. Mancini and the McClains raised their voices. At one point, Mr. McClain announced that he was planning to call his lawyer or that his lawyer was on his way.

At some point in November of 2011, after the November 10th visit, Avis decided to terminate the IOA with L&M. Mr. Osbourne made this decision, although he received input from others. Avis communicated the termination decision to L&M in a letter signed by Ms. Mancini, dated December 1, 2011. The letter offered no reason for the termination, and purported to be effective ninety days thereafter. L&M’s lawyer responded to the termination in a letter dated December 27, 2011. Therein, L&M’s lawyer accused Avis of, among other things, discriminating against L&M because the McClains are African-American. Avis responded via an email dated December 30, 2011, and a letter dated January 24, 2012. In the January 2012 letter, Avis contested the McClains’ allegations, and, for the first time, stated two reasons for the termination: (1) failure to “keep the location in a neat and businesslike manner;” and (2) “poor revenue performance.” App. 369. After the termination was complete, L&M and the McClains filed suit against Avis in the District of New Jersey in August of 2012.

During the course of discovery, L&M served interrogatories on Avis.

Interrogatory Number 1 read as follows: “Describe in detail each and every reason asserted by Defendant for terminating Plaintiff’s contractual relationship with Defendant, and describe the factual basis for same.” App. 374. Avis responded with the following:

Avis states that Plaintiff’s contractual relationship with Avis terminated because of Plaintiff’s unsatisfactory performance, and because of Plaintiff’s failure to abide by company standards and policies. Plaintiff failed to meet its goals for counter sales and demonstrated a lack of sufficient sales skills overall. Plaintiff failed to sufficiently maintain a visible and recognizable presence in the local marketplace.

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