Lacy v. Ameritech Mobile Communications, Inc.

965 F. Supp. 1056, 1997 U.S. Dist. LEXIS 6077, 1997 WL 222947
CourtDistrict Court, N.D. Illinois
DecidedApril 30, 1997
Docket95 C 3061
StatusPublished
Cited by5 cases

This text of 965 F. Supp. 1056 (Lacy v. Ameritech Mobile Communications, Inc.) is published on Counsel Stack Legal Research, covering District Court, N.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Lacy v. Ameritech Mobile Communications, Inc., 965 F. Supp. 1056, 1997 U.S. Dist. LEXIS 6077, 1997 WL 222947 (N.D. Ill. 1997).

Opinion

MEMORANDUM OPINION AND ORDER

COAR, District Judge.

Defendant Ameritech Mobile Communications, Inc. (“defendant,” “Ameritech Cellular,” or “the company”) has moved for summary judgment on plaintiff Hearold Lacy’s (“plaintiff’ or “Lacy”) complaint alleging race discrimination, sex discrimination, sexual harassment, and retaliation, in violation of Title VII of the Civil Rights Act of 1964, 42 U.S.C. § 2000e et seq. (“Title VII”). For the following reasons, the motion will be granted.

I. Factual Background

A. The Parties

Defendant, Ameritech Cellular, is in the business of providing cellular telephone, paging, and other communications services throughout the Midwest. (12(M) Stmt., ¶ 1). In December 1990, Ameritech Cellular hired plaintiff, Hearold Lacy, as a customer service representative (“CSR”). (12(M) Stmt., ¶ 14). Lacy is an African-American male. (Am. Compl., ¶ 1).

In order to perform their jobs, CSRs generally sat in cubicles in front of computer terminals and wore headsets to answer telephone inquiries from customers. (12(M) Strnt., ¶4). CSRs were expected to follow the daily and weekly schedule, which specified start times, break times, lunch periods, and ending times. CSRs were permitted an hour for lunch and a 15-minute break in the morning and afternoon. (12(M) Stmt., ¶ 5). The schedule also incorporated “downtime” (one-half hour in the morning and afternoon), during which CSRs could do paperwork and make follow-up calls to customers. (12(M) Strut., ¶ 7). When not on break, at lunch, on *1059 downtime, or on an approved project, CSRs were required to be “on-line” and ready to take customer telephone calls. If a CSR needed to leave his desk when he was scheduled to be taking customer calls, he was expected to contact the daily “duty manager” (unless he was leaving his cubicle to perform customer service functions for a customer who was currently on the line). (12(M) Stmt., ¶ 8; 12(N) Resp., ¶ 8). An important part of a CSR’s job was following the schedule. If a CSR was late for work or did not otherwise follow the schedule, it hindered the company’s ability to efficiently answer customer questions. (12(M) Stmt., ¶ 9).

Each CSR reported to a customer service manager. Each customer service manager supervised a group of ten to fifteen CSRs. The customer service managers would occasionally monitor the calls handled by the CSRs. (12(M) Stmt., ¶¶ 10, 12). Lacy was directly supervised by the following customer service managers: Minnie Hundley (December 1990 to February 1991), Carolyn Mitchell (February to May 1991), Joe Schnaufer (May 1991 to June 1992), and Tim Riordan (June to November 1992). The customer service managers reported to Rita Smith, assistant director of customer service. Smith reported to Robert Leger, director of customer service. (12(M) Stmt., ¶¶ 13,16).

B. Plaintiffs Job Performance 1

Lacy understood that it was important to follow the work schedule set by the company. (12(M) Stmt., ¶ 15). Nevertheless, Lacy arrived late for the beginning of his shift at least six times in 1991, (12(M) Stmt., ¶¶ 24-26, 39, 40, 49), 2 and at least ten times in 1992, (12(M) Stmt., ¶¶ 52, 53, 59-61, 63, 66, 68, 71, 74). 3 Lacy was also late returning from his lunch, breaks, or downtime or was otherwise unavailable to take customer calls on at least two occasions in 1991, (12(M) Stmt., ¶¶ 45, 51), 4 and at least eleven occasions in 1992, (12(M) Stmt., ¶¶ 57, 64-67). 5

On September 10, 1991, Schnaufer and Smith issued Lacy a “counseling statement.” (12(M) Stmt., ¶ 41). A counseling statement is a formal written document outlining an employee’s performance deficiencies and what action must be taken by the employee to correct those deficiencies. A counseling statement is a serious disciplinary action. (12(M) Stmt., ¶30). The September 1991 counseling statement was motivated by Schnaufer’s and Smith’s belief that Lacy had been absent from , work eleven times and tardy from work six times between January 1 and September 1, 1991. (12(M) Stmt., ¶ 41).

In addition to problems with Lacy’s punctuality, there were also numerous instances *1060 in which customer service managers spoke to Lacy regarding his handling of customer accounts. For example, on October 14, 1991, Schnaufer spoke with Lacy after monitoring one of his calls. The customer’s account showed that the customer owed $302, but the customer informed Lacy that the cellular service had been transferred to another individual. Lacy “dealt” with this problem by telling the customer to send the bill to the individual to whom the service had been transferred. Schnaufer informed Lacy that this was “absolutely intolerable” service and that Lacy “had made no attempt to resolve the issue.” (12(M) Stmt., ¶ 46). In a second incident on September 3, 1992, Riordan spoke to Lacy because Lacy failed to “follow up” with a customer by the time he had told the customer he would do so. (12(M) Stmt., ¶ 69).

Finally, Riordan drafted a counseling statement for Lacy dated October 29, 1992 because Lacy had accumulated a large number of absences and tardies in 1992. However, this counseling statement was never issued because it was determined that Lacy would be terminated in the workforce resizing. (12(M) Stmt., ¶ 73).

C. Plaintiffs Application for Promotions and Complaints of Discrimination

Lacy applied for promotions and departmental transfers in May and June 1991. (Am.Compl., ¶¶ 13-14). Smith and Schnaufer told him that he was ineligible to be considered for a promotion in 1991 because he had not been a CSR for one year. (12(M) Stmt., ¶ 107). In addition, Schnaufer also told Lacy in 1991 that Lacy could not apply for a promotion because his performance was not satisfactory, and, after September 1991, because he was on a counseling statement. He was also denied a promotion to the position of Manager, Customer Service on June 16, 1992. (Am. Compl., Exh. A (EEOC Charge)). Schnaufer testified that he told Lacy that “he had to have above average performance in all of the customer service consultant criteria” to be considered for a promotion. (12(M) Stmt., ¶ 108).

Beginning in June 1992, Lacy began complaining to individuals at Ameritech Cellular about discrimination. In June 1992, Lacy told Robert Leger, director of customer service, that African-Americans and male employees were being discriminated against in regard to promotions. (12(M) Stmt., ¶ 129). In July 1992, Lacy met with Fred Fortier, assistant director EEO/AA, and told him that Rita Smith (who is African-American) “favored white employees in terms of promotion.” (12(M) Stmt., ¶ 132). In a letter to Fortier dated August 3, 1992, Lacy stated that minorities and men had been discriminated against at Ameritech Cellular in regard to promotions. (12(M) Stmt., ¶ 133).

D. Workforce Re-Sizing and Lacy’s Termination

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Bluebook (online)
965 F. Supp. 1056, 1997 U.S. Dist. LEXIS 6077, 1997 WL 222947, Counsel Stack Legal Research, https://law.counselstack.com/opinion/lacy-v-ameritech-mobile-communications-inc-ilnd-1997.