La Caria v. Northstar Location Services, LLC

CourtDistrict Court, D. Nevada
DecidedJanuary 11, 2021
Docket2:18-cv-00317
StatusUnknown

This text of La Caria v. Northstar Location Services, LLC (La Caria v. Northstar Location Services, LLC) is published on Counsel Stack Legal Research, covering District Court, D. Nevada primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
La Caria v. Northstar Location Services, LLC, (D. Nev. 2021).

Opinion

1 UNITED STATES DISTRICT COURT

2 DISTRICT OF NEVADA

3 NICOLE DIANE LA CARIA, ) 4 ) Plaintiff, ) Case No.: 2:18-cv-00317-GMN-DJA 5 vs. ) ) ORDER 6 NORTHSTAR LOCATION SERVICES, LLC, ) 7 ) Defendant. ) 8 )

9 10 Pending before the Court is the Unopposed Motion for Preliminary Approval of Class 11 Settlement, (ECF No. 74), filed by Plaintiff Nicole Diane La Caria (“Plaintiff”). 12 Also pending before the Court is Plaintiff’s Motion for Partial Summary Judgment, 13 (ECF No. 55). Defendant Northstar Location Services, LLC (“NLS”) filed a Response, (ECF 14 No. 65), and Plaintiff filed a Reply, (ECF No. 66). 15 Also pending before the Court is Defendant’s Motion for Certification of Interlocutory 16 Appeal and for Stay of Proceedings, (ECF No. 69). Plaintiff did not file a response. 17 For the reasons discussed below, Plaintiff’s Unopposed Motion for Preliminary 18 Approval of Class Settlement is GRANTED. Plaintiff’s Motion for Partial Summary 19 Judgment and Defendant’s Motion for Certification of Interlocutory Appeal and for Stay of 20 Proceedings are DENIED as moot. 21 I. BACKGROUND 22 This case arises out of Defendant’s alleged failure—as a debt collector—to comply with 23 the notification requirements enumerated in the Fair Debt Collection Practice Act (“FDCPA”). 24 Plaintiff filed this class action lawsuit against NLS alleging that its initial communication, a 25 scripted telephonic voicemail, failed to notify the class members that “the debt collector is 1 attempting to collect a debt and that any information obtained will be used for that purpose,” in 2 violation of 15 U.S.C. §§ 1692e(10) and e(11) of the Fair Debt Collection Practices Act 3 (“FDCPA”). (Unopposed Mot. for Preliminary Approval 3:17–22, ECF No. 74). 4 NLS is a debt collection organization established in 2001 that provides, among other 5 services, first and third-party collections, customer care programs, and location services to 6 clientele nationwide. (NLS’s Mot. Deny Class (“NLS Mot.”) at 3, ECF No. 44). According to 7 Plaintiff, NLS relies on a form collection letter to convey the required § 1692e(11) disclosures. 8 (Form Collection Letter, Ex. 1 to Compl., ECF No. 1-1). To contact a debtor regarding an 9 outstanding debt, NLS employees call consumers and if they do not answer, it is NLS’s policy 10 to leave the following scripted message: “We have an important message from Northstar 11 Location Services. This is a call from a debt collector. Please call [Department Phone #].” 12 (Fourth Amended Notice of Depo., Ex. 1 to Pl.’s Mot. Partial Summ. J., ECF No. 55-1). This 13 communication, however, does not include the following statutorily-required notice: “[NLS is] 14 attempting to collect a debt and that any information obtained will be used for that purpose.” 15 See 15 U.S.C. § 1692e(11). On the same day NLS leaves a voicemail message for the debtor, 16 NLS also electronically sends form collection letters, which provide the requisite § 1692e(11) 17 disclosures, to NLS’s third-party letter vendor, Matrix Image Solutions (“Matrix”). (See Matrix 18 Service Contract, Ex. 2 to Pl.’s Mot., ECF No. 45-3). Matrix then mails the form collection 19 letters to the debtors the next day. (Id.); (Pl.’s Mot. Class Certification (“Pl.’s Mot.”) at 3, ECF 20 No. 45). Nevertheless, it is Matrix’s practice to timestamp the letters with the date the letters 21 were electronically transferred from NLS to Matrix, rather than the date the letters are actually 22 mailed. (Basta Dep. 17:16–21, Ex. 5 to Pl.’s Resp., ECF No. 47-5). Thus, Plaintiff alleges the

23 allegedly non-compliant voicemail message is the initial communication left for the debtor. 24 (Pl.’s Resp. at 2, ECF No. 47). 25 1 Plaintiff further contends that all of NLS’s collection activities are notated in a detailed 2 collection log NLS maintains for each debtor. (Id. at 4). When a debt collector leaves the 3 above scripted voicemail message, he or she notes, “LEFT MESSAGE W/ MACHINE” along 4 with the date, time, and phone number called. (See NLS Collection Log, Ex. 6 to Pl.’s Resp., 5 ECF No. 47-6); (Leising Dep. 40:6–19, Ex. 3 to Pl.’s Resp., ECF No. 47-3). When NLS sends 6 a collection letter to Matrix for mailing, NLS’s case management system documents “LT1 7 NOTICE SENT VIA MATRIX” along with the date and time the letter was sent to Matrix. (See 8 NLS Collection Log, Ex. 6 to Pl.’s Resp.); (Leising Dep. 21:2–8, Ex. 3 to Pl.’s Resp.). Matrix 9 does not notify NLS of the date the letter is actually mailed to the debtor. (Basta Dep. 27:22– 10 24, Ex. 5 to Pl.’s Resp.). NLS is able to perform electronic searches of its collection logs to 11 identify the number of accounts that received a voicemail on the same day NLS electronically 12 transferred the consumer’s information to Matrix. (Pl.’s Resp. at 4). According to NLS, this 13 potentially happened on 197 accounts. (NLS Resp. Interrog., Ex. 7 to Pl.’s Resp., ECF No. 47- 14 7). 15 Navient is one of NLS’s clients that engages NLS to collect delinquent student loan 16 debt. (Pl.’s Resp. at 8). In 2005, Plaintiff obtained a student loan, but after experiencing 17 financial hardship, she was unable to make the necessary loan payments. (Id.). On December 18 26, 2017, Navient sent Plaintiff’s account to NLS for collection. (Id.); (NLS Collection Log, 19 Ex.6 to Pl.’s Resp). About seven hours after receiving Plaintiff’s account, NLS called 20 Plaintiff’s cell phone and left the following message: “Yes, very important message from 21 Northstar Location Services. This is a call from a professional debt collector, please call back 22 at [phone number]. Thank you.” (Id.). On December 27, 2017, Matrix printed and mailed

23 NLS’s initial collection letter to Plaintiff; however, the letter is dated December 26, 2017. 24 (Basta Dep. 17:5–9, Ex. 5 to Pl.’s Resp.). Plaintiff therefore contends NLS’s voicemail 25 message was placed with Plaintiff a day before the collection letter was sent. (Pl.’s Resp. at 9). 1 On February 21, 2018, Plaintiff filed her Complaint, (ECF No. 1), alleging violations of 2 the FDCPA as part of a putative class action on behalf of herself and similarly situated persons. 3 On May 28, 2020, the Court granted Plaintiff’s Motion to Certify Class, (ECF No. 45), defining 4 the class as: 5 (i) all Nevada residents to whom NLS sent a letter in the form of Exhibit 1attached to the Complaint (ii) which was not returned as undeliverable (iii) in an attempt to 6 collect a debt incurred for personal, family, or household purposes as shown by Defendants or the creditors’ records (iv) who [were] left a voicemail message from 7 NLS on the same day that Exhibit 1 was dated (v) and were not notified during the 8 call that “the debt collector is attempting to collect a debt and that any information obtained will be used for that purpose” (vi) during the one year prior to the filing of 9 this lawsuit.

10 (Order Certifying Class 5:14–18, ECF No. 68). On October 6, 2020, the parties reached a 11 settlement after arms-length negotiations and subsequently submitted the Proposed Settlement 12 now before the Court. (See Unopposed Mot. for Preliminary Approval, ECF No. 74). Under 13 the Proposed Settlement, Defendant agrees to pay the following: 14 (1) $40,000 (which is at least 1% its net worth) to the class, whereby each class member who does not opt-out and makes a timely claim will receive a pro rata share, 15 (2) the reasonable costs of notice and administration, (3) $5,000.00 to the Class Representative, consisting of statutory damages of $1,000.00, pursuant to 15 U.S.C. 16

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La Caria v. Northstar Location Services, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/la-caria-v-northstar-location-services-llc-nvd-2021.