Kristen Gohn v. Trumark Financial Credit Union; Triverity, Inc.; Experian Information Solutions, Inc.; Trans Union LLC; and Equifax Information Services, LLC

CourtDistrict Court, E.D. California
DecidedJune 3, 2026
Docket2:25-cv-03430
StatusUnknown

This text of Kristen Gohn v. Trumark Financial Credit Union; Triverity, Inc.; Experian Information Solutions, Inc.; Trans Union LLC; and Equifax Information Services, LLC (Kristen Gohn v. Trumark Financial Credit Union; Triverity, Inc.; Experian Information Solutions, Inc.; Trans Union LLC; and Equifax Information Services, LLC) is published on Counsel Stack Legal Research, covering District Court, E.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Kristen Gohn v. Trumark Financial Credit Union; Triverity, Inc.; Experian Information Solutions, Inc.; Trans Union LLC; and Equifax Information Services, LLC, (E.D. Cal. 2026).

Opinion

1 2 3 4 5 6 7 8 UNITED STATES DISTRICT COURT 9 EASTERN DISTRICT OF CALIFORNIA 10 11 KRISTEN GOHN, No. 2:25-cv-03430-JAM-DMC 12 Plaintiff, 13 v. ORDER GRANTING TRUMARK FINANCIAL CREDIT UNION’S MOTION TO DISMISS 14 TRUMARK FINANCIAL CREDIT UNION; TRIVERITY, INC.; 15 EXPERIAN INFORMATION SOLUTIONS, INC.; TRANS UNION 16 LLC; and EQUIFAX INFORMATION SERVICES, LLC, 17 Defendants. 18 19 Plaintiff Kristen Gohn, who became the victim of identity 20 theft in 2021, brings several causes of action against a credit 21 union, debt collector, and the credit reporting agencies, 22 alleging violations of state and federal fair credit reporting 23 and debt collection acts. The credit union in question, 24 Defendant TruMark Financial Credit Union (“TruMark”), which is 25 organized under the laws of and headquartered in Pennsylvania, 26 now moves to dismiss Plaintiff’s claims against it for lack of 27 personal jurisdiction, arguing it lacks sufficient minimum 28 contacts with California to satisfy due process requirements. 1 As discussed further below, the Court agrees and finds that 2 the Court lacks personal jurisdiction over TruMark. Accordingly, 3 the Court grants dismissal of Plaintiff’s claims against TruMark 4 without leave to amend. 5 I. FACTUAL ALLEGATIONS AND PROCEDURAL BACKGROUND 6 Plaintiff, a citizen of California, became aware she was the 7 victim of identity theft in November 2021 when she received a 8 call from Best Buy asking for an individual named “Kristen 9 Roberson,” a name Plaintiff has never used. First Am. Compl. 10 (“FAC”) ¶¶ 28–31, ECF No. 20. Plaintiff subsequently received 11 alerts that multiple hard inquiries had been made on her credit 12 file that she did not authorize. Id. ¶ 32. Plaintiff reviewed 13 her credit reports and discovered multiple accounts, inquiries, 14 addresses, phone numbers, and personal identifiers falsely 15 associated with her, including the name “Kristen Roberson,” a 16 fraudulent address at 4820 Westminster Avenue, Philadelphia, PA 17 19131, and a phone number 302-459-6008. Id. ¶ 33. 18 Of note here, the fraudster opened several accounts at 19 TruMark, a credit union organized under the laws of and 20 headquartered in Pennsylvania. Id. ¶¶ 16, 37; Monari Decl. ¶¶ 6– 21 9, ECF No. 27-1. The fraudster opened credit card account ending 22 4323 on September 22, 2021, which was charged off for more than 23 $15,000; credit account ending 0004 on September 15, 2021, which 24 was charged off for more than $5,800; and credit account ending 25 0001 on September 22, 2021, which was charged off for nearly 26 $15,000. FAC ¶ 37. Those accounts were opened using the false 27 name, false Pennsylvania address, and false phone number listed 28 above. Id. ¶ 42. 1 At the time the fraudulent TruMark accounts were opened, 2 TruMark had accessed and reviewed a consumer credit profile 3 associated with Plaintiff’s Social Security number. Id. ¶ 38. 4 That credit profile identified Plaintiff as a California 5 resident, reflecting longstanding California addresses, 6 California-based credit activity, and a credit history tied to 7 the State of California. Id. ¶ 39. The identity used to open 8 the TruMark accounts did not match Plaintiff’s true legal 9 identity, as Plaintiff’s correct surname is “Rogerson” (a name 10 she has not used since 2019), while the fraudulent applications 11 and accounts listed the surname “Roberson.” Id. ¶ 40. Based on 12 this, Plaintiff alleges that TruMark knew that the identity used 13 to open the accounts belonged to a California citizen, but still 14 permitted the fraudster to open several accounts with the 15 fraudster’s false name, false Pennsylvania address, and false 16 phone number. Id. ¶¶ 41–42. 17 On October 16, 2024, Plaintiff sent a comprehensive written 18 dispute package to Defendants Trans Union LLC, Experian 19 Information Solutions, Inc., and Equifax Information Services, 20 LLC (collectively, the Credit Reporting Agencies, or “CRAs”), 21 which included her identity-theft affidavit, police report, 22 annotated disclosures, identity documents, and proof of 23 residence. Id. ¶ 43. This dispute was transmitted to TruMark 24 through the CRAs. Id. ¶ 44. The CRAs reviewed Plaintiff’s 25 dispute package and verified the “fraudulent” TruMark accounts as 26 belonging to Plaintiff. Id. ¶¶ 45–47. Thus, the TruMark 27 accounts remained on Plaintiff’s credit reports. Id. ¶ 48. 28 Plaintiff alleges the CRAs and TruMark failed to conduct a 1 reasonable investigation into Plaintiff’s dispute, as they 2 ignored “clear” evidence provided by Plaintiff that the accounts 3 were fraudulent. Id. ¶¶ 49–87. 4 Based on these allegations, Plaintiff brings two causes of 5 action against TruMark for (1) Violation of the Fair Credit 6 Reporting Act, 15 U.S.C. §§ 1681-1681x; and (2) Violation of the 7 California Consumer Credit Reporting Agencies Act, Cal. Civ. Code 8 §§ 1785.1 et seq. Id. ¶¶ 122–31. TruMark moves to dismiss these 9 claims under Federal Rules of Civil Procedure 12(b)(2), 12(b)(3), 10 and 12(b)(6) or, alternatively, to transfer venue under 28 U.S.C. 11 § 1404(a) to a district court in Pennsylvania. See Mot. Dismiss 12 or Transfer (“Mot.”), ECF No. 27. This matter is fully briefed 13 and was submitted without oral argument under Local Rule 230(g). 14 See Pl.’s Opp’n (“Opp’n”), ECF No. 33; TruMark’s Reply (“Reply”), 15 ECF No. 36; ECF No. 42. 16 II. LEGAL STANDARD 17 Federal Rule of Civil Procedure 12(b)(2) provides that a 18 defendant may move to dismiss a complaint for lack of personal 19 jurisdiction. Fed. R. Civ. P. 12(b)(2). In opposing a motion to 20 dismiss for lack of personal jurisdiction, the plaintiff bears 21 the burden of establishing jurisdiction is proper. Picot v. 22 Weston, 780 F.3d 1206, 1211 (9th Cir. 2015). Where the 23 defendant’s motion is based on written materials rather than an 24 evidentiary hearing, the plaintiff need only make a prima facie 25 showing of jurisdictional facts to withstand the motion to 26 dismiss. Mavrix Photo, Inc. v. Brand Techs., Inc., 647 F.3d 27 1218, 1223 (9th Cir. 2011). 28 /// 1 The court may consider evidence presented in affidavits to 2 assist it in its determination. Doe v. Unocal Corp., 248 F.3d 3 915, 922 (9th Cir. 2001), abrogated on other grounds by Daimler 4 AG v. Bauman, 571 U.S. 117, 126 (2014). “Uncontroverted 5 allegations in the complaint are taken as true, but in the face 6 of a contradictory affidavit, the ‘plaintiff cannot simply rest 7 on the bare allegations of its complaint.’” Yamashita v. LG 8 Chem, Ltd., 62 F.4th 496, 502 (9th Cir. 2023) (quoting Mavrix, 9 647 F.3d at 1223); see also Data Disc, Inc. v. Sys. Tech. 10 Assocs., Inc., 557 F.2d 1280, 1284 (9th Cir. 1977) (a court “may 11 not assume the truth of allegations in a pleading which are 12 contradicted by affidavit”). Rather, the plaintiff must “come 13 forward with facts, by affidavit or otherwise, supporting 14 personal jurisdiction.” Scott v. Breeland, 792 F.2d 925, 927 15 (9th Cir. 1986) (citation omitted).

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Bluebook (online)
Kristen Gohn v. Trumark Financial Credit Union; Triverity, Inc.; Experian Information Solutions, Inc.; Trans Union LLC; and Equifax Information Services, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/kristen-gohn-v-trumark-financial-credit-union-triverity-inc-experian-caed-2026.