Krause v. GE Capital Mortgage Service, Inc.

731 N.E.2d 302, 314 Ill. App. 3d 376, 246 Ill. Dec. 774
CourtAppellate Court of Illinois
DecidedMay 30, 2000
Docket1-99-2443
StatusPublished
Cited by10 cases

This text of 731 N.E.2d 302 (Krause v. GE Capital Mortgage Service, Inc.) is published on Counsel Stack Legal Research, covering Appellate Court of Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Krause v. GE Capital Mortgage Service, Inc., 731 N.E.2d 302, 314 Ill. App. 3d 376, 246 Ill. Dec. 774 (Ill. Ct. App. 2000).

Opinion

PRESIDING JUSTICE O’MARA FROSSARD

delivered the opinion of the court:

Plaintiffs, Steven and Patricia Krause and Phillip and Tammy Lindberg, brought this three-count complaint against defendant, GE Capital Mortgage Services, Inc., involving the prepayment of mortgage loans that defendant was in charge of servicing. Plaintiffs sought damages for breach of contract (count I), restitution (count II) and unfair and deceptive practices under the Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/1 et seq. (West 1998)) (count III). Defendant moved for summary judgment on each count of the complaint and the trial court granted the motion. On appeal, plaintiffs argue that the trial court erred in granting summary judgment. We affirm.

BACKGROUND

Plaintiffs brought suit on behalf of themselves and those who were similarly situated. The plaintiffs alleged that they financed the purchases of their homes through home mortgage loans and signed promissory notes and mortgages. The mortgages and notes prohibited any prepayment charges and contained the following language with respect to a prepayment charge, “I may make a full prepayment or partial prepayment without paying any prepayment charges.” The notes and mortgages also listed other possible loan charges, but did not list any charges that were prohibited and did not mention fees for obtaining account information on the amount the borrower owed on the loan. Eventually, defendant acquired plaintiffs’ mortgages and assumed the responsibility for servicing each of the loans. As part of its responsibilities, defendant received borrowers’ monthly payments, administered escrow amounts, and processed loan payments. Defendant also provided a written account or payoff statement that informed the borrower the amount owed on the mortgage loan account.

Plaintiffs alleged that they entered into contracts to sell their homes and, to complete the real estate transactions, sought to pay off their mortgage loans in total before maturity. In order to fulfill this obligation, plaintiffs were required to obtain written payoff statements from defendant. Additionally, because of time constraints, plaintiffs requested the statements be sent by facsimile. The payoff statements that the plaintiffs received listed not only the balance due on the mortgage loans but also included a $15 quote fee and a $10 fax fee. The payoff statements further required full payment of the balance due on the loan including the quote and fax fees. Plaintiffs alleged that they paid both the quote and fax fees to obtain the release of the mortgages because they did not want to breach the contract with the buyers of their homes.

Plaintiffs attached their mortgages, notes, and payoff statements to their complaint. Plaintiffs alleged that the notes and mortgages only authorized specific fees and not a quote or fax fee. Plaintiffs alleged that both documents prohibited any prepayment charges, which they contend the quote and fax fee constituted, and that neither the mortgages nor the notes specifically listed these charges as necessary for defendant to release the loan and security instrument. Count I of plaintiffs’ complaint alleged that defendant breached its contract with plaintiffs by imposing the fax and quote fees. Plaintiffs further alleged that they satisfied all of the terms and conditions of the mortgage contracts and that defendant’s conduct in adding the unauthorized fees to the payoff statements breached its covenant of good faith and fair dealing with plaintiffs. Count II sought damages for restitution because, according to the complaint, the unauthorized fees conferred an inequitable benefit on defendant. Count III alleged that defendant engaged in unfair and deceptive practices in violation of section 2 of the Illinois Consumer Fraud and Deceptive Business Practices Act (Fraud Act) (815 ILCS 505/2 (West 1998)). The alleged unfair and deceptive practice was that defendant added “unauthorized and prohibited charges to their mortgage customers’ final account balances when their customers prepared to pay off their mortgage loan, when such fees were prohibited by their customers’ notes and mortgages.”

Defendant moved for summary judgment on each count of the complaint, relying in part on the affidavit of Diane Graf, a vice president in defendant’s customer service department. Defendant argued that the fees at issue were not prepayment charges but rather were charges authorized for the services defendant performed. Graf stated in her affidavit that defendant often responds to inquiries from mortgagors requesting a payoff quotation of the balance due on the account. Besides mortgagors making these requests when they decide to pay off their mortgage loans before maturity, mortgagors request payoff statements for overall financial planning, to update financial statements, for divorce or bankruptcies, and for general informational purposes.

Graf next stated that defendant did not charge for providing payoff quotes verbally, over the phone, or by mail. However, defendant charged a $10 service fee for sending the statement by facsimile. In addition, defendant charged in total a $15 service or quote fee if more than one written payoff statement on an account was requested. The quote fee and fax fee are charged to the borrower’s account at the time the services are rendered, but are not paid until the time the loan is paid off. Graf stated that fax and quote fees are not necessary for prepayment of a loan because a loan could be and has been paid off without the borrower ordering a payoff statement or where the borrower only ordered one written payoff statement by mail.

Moreover, Graf discussed defendant’s procedure for full disclosure of the fax and quote fees before a borrower or other party orders a payoff statement that incurs such fees. Defendant requires its customer service agents to disclose a quote or fax fee to any party requesting a payoff statement and to explain about the possibility of additional quote fees in the future. Defendant also operated an automated telephone system from which a borrower or representative can access and order a payoff statement. When a party orders a payoff statement, the automated system discloses that a faxed statement on a loan, similar to the plaintiffs’ statements, costs $10. In addition, each payoff statement, as evidenced by plaintiffs’ payoff statements, states that “[t]here will be a $15.00 quote fee assessed for any additional quotes requested.”

Graf additionally reviewed the computer and business records of plaintiffs’ loans. On June 4, 1997, plaintiffs Steven and Patricia Krause or their attorney requested an initial payoff statement through the automated telephone system and requested that the statement be sent via facsimile. The statement included a $10 fax fee and informed the recipient that a quote fee would be imposed for a second payoff statement. On July 17, 1997, a second payoff statement was requested on the Krause loan and again was ordered through the automated telephone system. The statement included a second fax fee of $10. On July 29, 1997, the Krauses paid off their loan and paid all quote and fax fees, which consisted of the $15 quote fee for their request for a second payoff statement and total fee of $20 for the two faxed statements.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Sweet Berry Café, Inc. v. Society Insurance, Inc.
2022 IL App (2d) 210088 (Appellate Court of Illinois, 2022)
Conn. Gen. Life Ins. Co. v. Sw. Surgery Ctr., LLC
349 F. Supp. 3d 718 (E.D. Illinois, 2018)
Bednar v. Provident Bank of Maryland, Inc.
937 A.2d 210 (Court of Appeals of Maryland, 2007)
Chow v. Aegis Mortgage Corp.
286 F. Supp. 2d 956 (N.D. Illinois, 2003)
Anthony v. Country Life Manufacturing, LLC.
70 F. App'x 379 (Seventh Circuit, 2003)
Dwyer v. J.I. Kislak Mortgage Corp.
103 Wash. App. 542 (Court of Appeals of Washington, 2000)
Dwyer v. JI Kislak Mortg. Corp.
13 P.3d 240 (Court of Appeals of Washington, 2000)

Cite This Page — Counsel Stack

Bluebook (online)
731 N.E.2d 302, 314 Ill. App. 3d 376, 246 Ill. Dec. 774, Counsel Stack Legal Research, https://law.counselstack.com/opinion/krause-v-ge-capital-mortgage-service-inc-illappct-2000.