Kier v. F. Lackland & Sons, LLC

72 F. Supp. 3d 597, 2014 U.S. Dist. LEXIS 174340, 2014 WL 7192403
CourtDistrict Court, E.D. Pennsylvania
DecidedDecember 17, 2014
DocketCivil Action No. 14-897
StatusPublished
Cited by26 cases

This text of 72 F. Supp. 3d 597 (Kier v. F. Lackland & Sons, LLC) is published on Counsel Stack Legal Research, covering District Court, E.D. Pennsylvania primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Kier v. F. Lackland & Sons, LLC, 72 F. Supp. 3d 597, 2014 U.S. Dist. LEXIS 174340, 2014 WL 7192403 (E.D. Pa. 2014).

Opinion

MEMORANDUM

RONALD L. BUCKWALTER, Senior District Judge.

Currently pending before the Court is the Motion for Summary Judgment by Defendants F. Lackland & Sons LLC and Storage Assets LLC (collectively “Defendants”). For the following reasons, the Motion is granted.

I. FACTUAL BACKGROUND

A. General Information About the Parties

Lackland Self Storage (“Lackland”) operated a facility located in King of Prussia, [602]*602Pennsylvania that leased storage units and rented U-Haul vehicles. (Defs.’ Mot. Summ. J., Ex. B, Dep. of Jose Falero (“Falero Dep.”) 17:19-18:13, Aug. 25, 2014.) Plaintiff was hired on July 15, 2011 as a yard person at Lackland’s King of Prussia facility. (Defs.’ Mot. Summ. J., Ex. A., Dep. of Keith Kier (“Kier Dep.”), 9:3-7, 15:18-20 Aug. 25, 2014.) In that capacity, he was in charge of overall maintenance and cleaning of the facility. (Id. at 11:99-19.) His official employer was Defendant Storage Assets LLC (“Storage Assets”). (Kier Dep. 9:8-11; Defs.’ Mot. Summ. J., Ex. C, Dep. of Kelly Antos '(“Antos Dep.”), 17:19-24, Aug. 27, 2014.) Defendant F. Lackland & Sons LLC has no relationship to Plaintiffs employment or the King of Prussia facility. (Antos Dep. 18:21-19:6.)

Over the course of his employment, which lasted from July 15, 2011 to March 14, 2013, Plaintiff worked twenty hours a week. (Kier Dep. 15:12-17.) Only three employees worked in the King of Prussia location during Plaintiffs tenure with Storage Assets: (1) Gabrielle Carey, the Store Manager from July 2011 to February 4, 2013, and Bill Gulini, the Store Manager from February 4, 2013 onward; (2) the Assistant Manager Jose Falero and (3) Plaintiff, who worked as the yard person. (Kier Dep. 22:5-23:6, 165:23-166:2; Defs.’ Mot. Summ. J., Ex. D, Dep. of William Gulini (“Gulini Dep.”) 13:2-15:2, Aug. 27, 2014.)

B. Plaintiff’s Confrontation With A Customer

On February 23, 2013, Plaintiff had a problematic interaction with a customer. (Kier Dep. 89:2-8.) According to Plaintiffs description, Jose Falero was taking care of a customer in the front and Plaintiff was in the back area. (Id. at 89:10-12.) A customer came in and said that the was getting his car that had been in storage for a few months. (Id. at 89:12-15.) The customer apparently became agitated because the charge Falero had originally quoted was lower than would it actually cost to get it out, and Plaintiff decided to interject himself. (Id. at 89:15-21.) Some discussion began over the seats in the customer’s car and the customer accused Plaintiff of stealing his car seats, at which point Plaintiff told the customer he should apologize. (Id. at 90:8-13.) After some additional back and forth between the customer and both Falero and Plaintiff about the price, Plaintiff called him a “f* * *ing drunk.” (Id. at 90:15-21.) Plaintiff didn’t want the situation to go any further, so he walked out the back door to allow things to cool down. (Id. at 91:1-5.) Another customer, Kenneth Green, witnessed this interaction while he was there returning a truck. (Defs.’ Mot. Summ. J., Ex. G, Dep. of Kenneth Green (“Green Dep.”), 8:24-9:12, June 17, 2014.) Mr. Green recalled Plaintiff telling the customer “f* *k you” and calling him a drunk, and stated that the customer was not engaging with Plaintiff. (Id. at 19:20-21:17.) Green did not detect any alcohol on the customer’s breath. (Id.)

That same day, Gulini received either a voicemail or a text message from Jose Falero indicating that there was a “slight altercation” between a customer and Plaintiff. (Gulini Dep. 25:10-26:2.) Falero could not recall whether he specifically told Gulini that Plaintiff told the customer to “go f* * * himself,” but simply remembers explaining to him what occurred that night and that there had been a yelling altercation. (Falero Dep. 27:17-30:9.) Prior to receiving that message, Gulini already had some concerns about Plaintiff since his performance on the job was not to the. standard that he expected. (Gulini Dep. 26:3-23.) Subsequently, Plaintiff approached Gulini on his own to describe the [603]*603incident and told Gulini the customer was drunk, cursing, out of control, and carrying on in the office area. (Kier Dep. 80:19-86:8.)

C. Discovery and Investigation of Customer Complaint

Gulini would periodically check the U-Haul website or reviews of Storage Assets or Lackland. (Gulini Dep. 36:3-22.) In the course of doing so, on March 12, 2013, Gulini discovered a review by Kenneth Green, the customer who witnessed Plaintiffs altercation with the other customer, wherein he indicated that Plaintiff had used profanity and called the other customer a drunk. (Id. at 34:15-36:6, 38:10— 40:6.) The review stated:

At the counter[,] one of your employee’s started using profanity towards the customer a head of me. Words included f* *k you, you’re a drunk. This poor guy paid his bill and did not return the insults. I’m 55 and NEVER witnessed a retail transaction that included an employee verbal [sic] abusing a customer. Shame on you U-Haul. I would end this partnership in a N.Y. min. No I will NEVER use U haul. If you want more feedback contact me. I would be happy to share this with any corporate person.

(Defs.’ Mot. Summ. J., Ex. H.) Notably, Gulini testified that when Falero first reported the incident, he did not tell Gulini that Plaintiff had used profanity or called the customer a drunk. (Gulini Dep. 62:14-21.) Gulini believed that use of profanity towards a customer warranted termination. (Id. at 40:2-16.)

Upon discovering this review, Gulini contacted his supervisor, Operations Manager Manny Zamora, to notify him about his findings. (Gulini Dep. 41:7-11; Defs.’ Mot. Summ. J., Ex. E., Dep. of Manny Zamora (“Zamora Dep.”) 21:8-22:12, Aug. 27, 2014.) Gulini also asked Falero to prepare an incident report about the events. (Gulini Dep. 52:5-8.) This report stated as follows:

On 2/23/13 at around 5:40 pm Mr. James Hanley, who was at the time renting parking spot 609 came in to discuss the account status and balance of his parking spot. He wanted to pay for the storage unit in order to vacate the space as he had sold the vehicle.
While discussing the account with Mr. Hanley, Keith our yardman told the customer that there was a tenant who had “custom made white sits [sic] that would ■fit his Chevy Nova vehicle” and that if he was interested to contact the tenant. Mr. Hanley told Keith “I already have sits in the car, unless you guys stole them” in a joking/sarcastic matter, [sic] At that moment ' another customer walked in to return a U-haul truck rented earlier in the morning Mr. Kenneth Green. He witnessed the argument between Keith and Mr. Hanley, Keith took offense and told the customer “Hold up, what did you say? Why would you say something like that?” as he continued to mop the kitchen room. Then an argument ensued as the customer told Keith that he was joking and Keith told the customer to pay his “F.. .ing bill, you’re a drunk”. Keith walked out of the office and the customer told Keith “I don’t deserve to be talked to that way, I will have your job” and Keith replied “Do what you need to do”. I apologized to the customer and give him the Customer Service number as he was asking for it. Also Mr.

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72 F. Supp. 3d 597, 2014 U.S. Dist. LEXIS 174340, 2014 WL 7192403, Counsel Stack Legal Research, https://law.counselstack.com/opinion/kier-v-f-lackland-sons-llc-paed-2014.