Kawakami v. Kahala Hotel Investors, LLC.

421 P.3d 1277, 142 Haw. 507
CourtHawaii Supreme Court
DecidedJune 29, 2018
DocketSCWC-11-0000594
StatusPublished
Cited by18 cases

This text of 421 P.3d 1277 (Kawakami v. Kahala Hotel Investors, LLC.) is published on Counsel Stack Legal Research, covering Hawaii Supreme Court primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Kawakami v. Kahala Hotel Investors, LLC., 421 P.3d 1277, 142 Haw. 507 (haw 2018).

Opinion

RECKTENWALD, C.J., NAKAYAMA, McKENNA, POLLACK, AND WILSON, JJ.

OPINION OF THE COURT BY WILSON, J

This class action concerning Hawaii's hotel and restaurant service charge law returns to us for the second time. See Kawakami v. Kahala Hotel Inv'rs, LLC , 134 Hawai'i 352 , 341 P.3d 558 (2014). Its return presents us once again with the task of interpreting Hawai'i Revised Statutes (HRS) § 481B-14 (2000). 1 For the reasons explained below, we vacate the Intermediate Court of Appeals' affirmance of the circuit court's grant of judgment as a matter of law (JMOL) and reinstate the circuit court's earlier grant of partial summary judgment to plaintiff Jason Kawakami as to the defendant Kahala Hotel and Resort's liability under HRS § 481B-14. We also reinstate the jury's special verdict in favor of Kawakami on legal causation and the amount of damages in the trial on damages that followed the grant of partial summary judgment. We remand to the circuit court for determination of additional damages and fees under Hawaii's statute governing unfair or deceptive acts or practices. HRS Chapter 480.

I. Background

Jason Kawakami (Kawakami) 2 held his wedding reception at the Kahala Hotel and Resort (the hotel) in July 2007. 3 The hotel collected a 19% service charge on the purchase of food and beverages for his reception, but the hotel failed to distribute 100% of the funds from the service charge directly to its service employees as tip income. Instead, the hotel retained 15% of those funds as what it termed "the management share," then reclassified those funds and used them to pay for the banquet employees' "wages." The "event agreement," a contract used by the hotel for large group events, contained no disclosure that a portion of the service charge would be diverted to the hotel, rather than directly distributed to the banquet employees as tip income. A section of the event agreement, titled "Service Charge and Tax," stated only that "[a]ll food and beverage prices are subject to a 19% service charge." No other disclosure was made to Kawakami that a portion of the service charge would not *1282 be directly distributed to the banquet employees as tips.

Kawakami filed a lawsuit on behalf of himself and other customers who paid a service charge to the hotel in connection with the purchase of food or beverages. He claimed the hotel's conduct was an unfair or deceptive act or practice (UDAP) under HRS § 481B-14 and HRS § 480-2. Kawakami moved for summary judgment "on liability" because the undisputed facts established that the hotel violated HRS § 481B-14 and HRS § 480-2. The circuit court granted summary judgment as to liability only, not remedies or damages, ruling that under HRS § 481B-14 the hotel had "a duty to disclose" to Kawakami that a portion of the service charge would become the property of the hotel rather than paid to its employees as tip income. 4 A jury trial to determine damages followed. The jury found that the hotel was the legal cause of injury to the plaintiff class and awarded $269,114.73 to the class, corresponding to the amount of the combined service charges retained by the hotel as "the management share."

A little more than a month after the verdict, the hotel renewed its prior motions for JMOL, which had been denied by the circuit court. This time the circuit court granted the motion for JMOL on the theory there had been insufficient evidence the plaintiffs suffered injury as a result of the hotel's violation of HRS § 481B-14. The circuit court stated that it was "struggling to understand how the Management's Share ... constitutes financial or economic loss or harm to Plaintiffs." The court focused on the apparent lack of an economic loss to the plaintiffs relating to the hotel's failure to distribute the funds from the service charge in the manner required by the statute. That failure, the court stated, "did not cause Plaintiffs to pay any additional sums over and above their contractual obligation to pay the service charge or any other additional compensation." Yet, the court observed, the "jury awarded as damages to Plaintiffs a sum that appears to be equal to the amount of the Management's Share of the service charge."

On appeal the ICA vacated the circuit court's order granting Kawakami's motion for summary judgment and held instead that summary judgment should have been granted in favor of the hotel. The ICA reasoned that because the hotel ultimately distributed the management share of the service charge as wages, its actions were in compliance with the language of HRS § 481B-14 and no disclosure to Kawakami was required. Kawakami I , mem. op. at 4-5.

On certiorari in Kawakami I , we rejected the ICA's reasoning. Instead, we recognized "the well-settled duty of hotels and restaurants" under the statute "to either distribute the entirety of the service charge directly to non-management banquet employees who served the consumers as 'tip income,' or to disclose its practice of withholding the service charge[.]" Kawakami I , 134 Hawai'i at 357 , 341 P.3d at 563 ; id. (characterizing this statutory duty as assisting "a well-informed consumer" in choosing whether to leave a tip for the employees as a reward for their service). We held that under HRS § 481B-14,

a hotel or restaurant that applies a service charge for food or beverage services must either distribute the service charge directly as tip income to the non-management employees who provided the food or beverage services, or disclose to its customers that the service charges are not being distributed as tip income.

Kawakami I

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Bluebook (online)
421 P.3d 1277, 142 Haw. 507, Counsel Stack Legal Research, https://law.counselstack.com/opinion/kawakami-v-kahala-hotel-investors-llc-haw-2018.