JTH Tax LLC d/b/a Liberty Tax Service f/k/a JTH Tax, Inc. v. CMB Tax Service, LLC, Jeffery Serbus, and Cindy Serbus

CourtDistrict Court, E.D. North Carolina
DecidedJanuary 22, 2026
Docket4:21-cv-00022
StatusUnknown

This text of JTH Tax LLC d/b/a Liberty Tax Service f/k/a JTH Tax, Inc. v. CMB Tax Service, LLC, Jeffery Serbus, and Cindy Serbus (JTH Tax LLC d/b/a Liberty Tax Service f/k/a JTH Tax, Inc. v. CMB Tax Service, LLC, Jeffery Serbus, and Cindy Serbus) is published on Counsel Stack Legal Research, covering District Court, E.D. North Carolina primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
JTH Tax LLC d/b/a Liberty Tax Service f/k/a JTH Tax, Inc. v. CMB Tax Service, LLC, Jeffery Serbus, and Cindy Serbus, (E.D.N.C. 2026).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF NORTH CAROLINA EASTERN DIVISION No. 4:21-cv-22-BO-BM

JTH TAX LLC d/b/a LIBERTY TAX ) SERVICE f/k/a/ JTH TAX, INC., ) Plaintiff, v. ORDER CMB TAX SERVICE, LLC, JEFFERY SERBUS, and ) CINDY SERBUS, ) Defendants.

This matter comes before the Court on cross-motions for summary judgment. Defendant moved for summary judgment [DE 181], plaintiff responded [DE 197], and defendant replied [DE 206]. Plaintiff moved for summary judgment [DE 186], defendant responded [DE 199], and plaintiff replied [DE 205]. Both parties filed statements of material facts [DE 107]; [DE 190]. □ hearing was held before the undersigned on October 21, 2025, in Elizabeth City, North Carolina. In this posture, the motions are ripe for ruling. For the following reasons, plaintiff's motion for summary judgment is granted. BACKGROUND Plaintiff JTH Tax LLC does business as Liberty Tax Service (Liberty). Liberty is a franchise that provides tax preparation services. Defendant Jeffery Serbus is the registered agent and sole member of CMB Tax Service, LLC (CMB). In November of 1999, defendants Jeffery and Cindy Serbus and defendant CMB entered a franchise agreement with Liberty. [DE 190, { 1]; [DE 200, Defendants opened their first Liberty office in 2000. Jd. By the time this dispute arose

in 2020, the franchisees had expanded, operating nine successful tax preparation locations bearing Liberty’s name. [DE 190, { 3]; [DE 200, § 3]. These nine locations covered ten of Liberty’s “territories,” and each territory was governed by its own franchise agreement. /d.; [DE 190, 4 12]; [DE 200, § 12]. Between December 2015 and December 2017, the parties entered into the renewed franchise agreements that were in effect at the time this dispute arose. [DE 190, 14]; [DE 200, § 14]. All the franchise agreements were substantially similar. Jd. Section 6 of the franchise agreements outlines the defendant franchisee’s obligations. [DE 9-2]. Section 6(u) provides: “You agree to comply with all federal, state and local laws, regulations, ordinances and the like, and to be responsible for such compliance by all employees of the Franchised Business.” Jd. Section 8 regards termination of the agreement. Section 8(b) provides: Liberty may terminate this Agreement without notice and the opportunity to cure for any of the following reasons: . . . (iii) . . . if we determine that you, or someone acting under your supervision and control, has committed a material violation of any law, ordinance, rule or regulation of a governmental agency or department reasonably associated with the operation of the Franchised Business, committed any act that is or could be, in Liberty’s determination, harmful, prejudicial or injurious to the Liberty brand or any of the Affiliated Companies or any employee, franchisee, area developer or agent of such companies... . Id. While the foregoing section 8(b) describes reasons for termination without notice to the franchisee or an opportunity to cure the defect, 8(c) describes reasons for which Liberty may terminate the agreement after giving notice and an opportunity to cure. Section 8(c) provides: Termination with Notice and Opportunity to Cure. No fewer than seven (7) days after Liberty has sent you notice of your opportunity to cure, Liberty may terminate this Agreement if: . . . (iii) You fail to comply with IRS standards applicable to e- file providers as stated in IRS Publications 3112, 1345 or another or successor IRS publication applicable to e-file providers or you fail to comply with state or local regulations related to electronic filing... Id.

The IRS’ electronic filing system, “e-file,” allows taxpayers to submit their tax returns over the internet. When the IRS authorizes a business or organization to participate in its e-file program, it issues the entity an Electronic Filing Identification Number (EFIN). Such entities that submit returns on behalf of taxpayers are called Electronic Return Originators (EROs). Defendant Jeffrey Serbus was an ERO, and all the returns filed by the Serbus franchise locations were required to include his EFIN on the returns they filed. [DE 190, § 26-28]; [DE 200, § 26-28]. The IRS also issues Preparer Tax Identification Numbers (PTINs) to employees of those companies. So, a business that prepares tax returns has its own number, called an EFIN. That business’ employees who prepare tax returns have their own numbers, called PTINs. Both numbers must appear on all tax returns the business files on behalf of its clients. Liberty offers loans in the form of promissory notes to its franchisees to help them meet operating costs that must be incurred at the beginning of the year before franchises have the opportunity to generate revenue by preparing tax returns. [DE 190, § 35]; [DE 200, 4 35]. After the 2020 tax season concluded, in preparation for the 2021 season, CB Tax executed two promissory notes with Liberty that allowed CMB to borrow up to $209,149 from Liberty. [DE 190, { 42]; [DE 200, § 42]. Because a balance on these notes remains unpaid, Liberty asserts a claim against defendants to recover the $178,481.32 owed as of March 1, 2021, plus annual interest at the 12% rate set by the notes. In December 2019, Liberty entered into a consent order with the United States Department of Justice in a case captioned United States of America v. Franchise Group Intermediate L1, LLC d/b/a/ Liberty Tax Service, Case No. 2:19-cv-00653-RAJ-DEM. [DE 187-3]. The purpose of the consent order was to prevent the “preparation of false or fraudulent tax returns at Liberty Tax Service Stores.” Jd. The consent order required Liberty to include in any future franchise

agreements a provision stating, “[n]o person who prepares or supervises the preparation of federal tax returns at Liberty Tax Service stores shall be permitted to undertake such activities unless such person has an active PTIN.” /d. It also required Liberty to maintain a whistleblower program which would “encourage employees, franchisees, and franchisee employees to report suspected fraudulent activity.” Id. In January of 2021, Liberty discovered evidence of a scammer stealing Liberty customers’ tax refunds. Liberty customers may elect to receive their tax refunds through what Liberty calls an “EZ Advance,” which is a loan from Liberty secured by and paid with the customer’s tax refund. The customer receives the refund in a prepaid debit card. [DE 190, | 50]; [DE 200, § 50]. Heather Lampron, a former manager for defendants, noticed that some of her customers’ tax returns had been changed and submitted without her approval. [DE 190, § 46]; [DE 200, { 46]. She filed a report with Liberty indicating customers had their returns processed before Ms. Lampron had the opportunity to double check the returns and confirm they were ready. [DE 190, 48]; [DE 200, 4 48]. The tax returns had been altered to redirect the customers’ refunds from their chosen method of receipt to an EZ Advance prepaid card in the hands of the scammer. [DE 190, 53]; [DE 200, 4 53]. Liberty later determined that Mirriah McConner, a former employee of defendants, was responsible for the fraudulent diversion of Liberty customers’ tax refunds. [DE 190, {| 89]; [DE 200, { 89]. In February of 2021, Liberty received a whistleblower report from Adina Olds, an employee of defendants, on the hotline Liberty was required to maintain by the terms of the consent decree. [DE 190, § 68-69]; [DE 200, { 68-69]. Olds reported that Cindy Serbus instructed employees to share their PTINs with other employees who did not have PTINs. [DE 114-15]; [DE 108-11]. Richard Ernst, the attorney overseeing Liberty’s compliance with the consent order, spoke

with Olds and three other employees who indicated defendants required PTIN sharing so that the non-PTIN-holding employees could prepare tax returns for customers. [DE 190, §] 77-79]; [DE 200, { 77-79].

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Bluebook (online)
JTH Tax LLC d/b/a Liberty Tax Service f/k/a JTH Tax, Inc. v. CMB Tax Service, LLC, Jeffery Serbus, and Cindy Serbus, Counsel Stack Legal Research, https://law.counselstack.com/opinion/jth-tax-llc-dba-liberty-tax-service-fka-jth-tax-inc-v-cmb-tax-nced-2026.