Jones v. Farmers Ins. Exchange

CourtCalifornia Court of Appeal
DecidedNovember 26, 2013
DocketB237765
StatusPublished

This text of Jones v. Farmers Ins. Exchange (Jones v. Farmers Ins. Exchange) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Jones v. Farmers Ins. Exchange, (Cal. Ct. App. 2013).

Opinion

Filed 10/28/13; pub. and mod. order 11/26/13 (see end of opn.)

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

SECOND APPELLATE DISTRICT

DIVISION THREE

KWESI JONES et al., B237765

Plaintiffs and Appellants, (Los Angeles County Super. Ct. No. BC412413) v.

FARMERS INSURANCE EXCHANGE,

Defendant and Respondent.

APPEAL from an order of the Superior Court of Los Angeles County,

Maureen Duffy-Lewis, Judge. Reversed with directions.

Thierman Law Firm, Mark R. Thierman, Jason J. Kuller; Eric M. Epstein;

United Employees Law Group and Walter Haines for Plaintiffs and Appellants.

Seyfarth Shaw, Candice T. Zee, George Preonas, Andrew Paley and Eric Steinert

for Defendant and Respondent.

_______________________________________ Kwesi Jones, on behalf of himself and others similarly situated (collectively

Plaintiffs), filed a class action complaint against Farmers Insurance Exchange (Farmers)

alleging wage and hour violations. Plaintiffs appeal the denial of their motion for class

certification and the striking of their amended class certification motion. They contend

the trial court erred in concluding that common issues of law or fact do not predominate

over individual issues, that class certification would not provide substantial benefits to

litigants and the courts, and that Jones cannot adequately represent the class.

We conclude that common issues do predominate and class certification would

provide substantial benefits to litigants and the courts. We also conclude that

substantial evidence supports the trial court’s finding that Jones cannot adequately

represent the class, and Plaintiffs have shown no prejudicial error in the striking of their

amended class certification motion. We therefore will reverse the order denying the

class certification motion and remand with directions to (1) allow Plaintiffs leave to file

an amended complaint naming a suitable class representative, and (2) grant the motion

for class certification if the court approves a class representative. We also will affirm

the order striking Plaintiffs’ amended class certification motion.

FACTUAL AND PROCECURAL BACKGROUND

1. Factual Background

Farmers employs claims representatives to adjust insurance claims for physical

damage to automobiles. “Auto Physical Damage” (APD) claims representatives spend

most of their time in the field inspecting damaged vehicles at auto body shops or other

locations, meeting with claimants, negotiating the settlement of claims, and accessing

2 and entering information onto Farmers’s database using laptop computers. They obtain

their assignments using a computer program known as ServicePower, which they access

using laptop computers. Claims representatives travel to their first assignment of the

day from their homes rather than from an office, and their travel time to their first

assignment is uncompensated unless it exceeds their normal travel time.

Farmers issued a personalized memorandum with the subject line “Work Profile”

to each APD claims representative shortly after the ServicePower program was first

implemented in 2008. The memorandum stated the normal work hours for each claims

representative and stated that each claims representative was required to be present at

the location of his or her first assignment at the beginning of the workday. It stated that

driving time from the employee’s home to the first assignment of the day and from the

last assignment of the day back home was not compensable unless the time exceeded

the employee’s normal commute time or the employee, with the approval of

a supervisor, was performing compensable administrative work at home.

The “Work Profile” memorandum also stated that claims representatives might

be required to perform work tasks at home for which they would not be compensated. It

described compensable and noncompensable work tasks as follows:

“1.) Computer sync time which ordinarily takes minimal time to perform and is

not compensable. For example, taking a few minutes to sync your computer, obtaining

assignments/driving directions before getting in your car and driving to your first

appointment. Your work day does not begin until you arrive at your first assignment,

unless your commute was longer than their normal commute.

3 “2.) Administrative, which is defined as ‘principle’ work and is compensable.

For example, you take 30 minutes to perform required administrative duties, with

supervisor approval before getting in your car and driving to your first assignment.

Because the administrative work is considered principle work you will be compensated

for this time, plus all drive time to your first assignment. The same would be true for

the drive home if administrative work needs to be completed at home to end the day.”

Jones worked for Farmers as a claims representative from March 2006 until

September 2008, when Farmers discharged him for an alleged pattern of reporting that

he was working in the field when he was actually at home. Jones filed a complaint

against Farmers regarding his discharge. That action has been settled and dismissed.

2. Trial Court Proceedings

Plaintiffs filed their complaint against Farmers in the present action in April 2009

and filed a first amended complaint in May 2010 alleging that Farmers failed to

compensate its APD claims representatives for work performed before the beginning of

their scheduled shifts. Plaintiffs allege that such unpaid work includes starting up their

computer each day, accessing the ServicePower program, obtaining their first

assignment, downloading property damage estimate forms, contacting auto body shops

to confirm the location of damaged vehicles, contacting the insured, and driving to the

auto body shop or other location of their first assignment.

Plaintiffs allege counts for (1) unpaid overtime; (2) failure to provide itemized

wage statements; (3) failure to pay minimum wages; (4) civil penalties under Labor

Code section 2699; and (5) unfair competition. They seek damages, statutory penalties

4 and restitution. Each count is alleged both by Jones individually and on behalf of

a class of current or former Farmers employees who are not exempt from California’s

overtime laws and who worked as APD claims representative and used the

ServicePower program to obtain their work assignments.

Plaintiffs filed a motion for class certification in March 2011 seeking to certify

the same class described in the complaint.1 The motion was supported by the

declarations of 51 putative class members. The declarants stated, generally, that they

were required to perform various tasks in the morning before arriving at the location of

their first assignment, as alleged in the complaint, but were not compensated for the

time spent performing those tasks. They stated that their work shifts generally began

upon their arrival at the location of their first assignment or at 8:00 a.m. and that they

spent, on average, 4.28 hours per week performing unpaid work before the beginning of

1 Plaintiffs sought certification of two classes defined as follows: “A.

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Bluebook (online)
Jones v. Farmers Ins. Exchange, Counsel Stack Legal Research, https://law.counselstack.com/opinion/jones-v-farmers-ins-exchange-calctapp-2013.