Johnson v. University Hospitals Health System, Inc.

CourtDistrict Court, M.D. Tennessee
DecidedSeptember 9, 2024
Docket3:21-cv-00656
StatusUnknown

This text of Johnson v. University Hospitals Health System, Inc. (Johnson v. University Hospitals Health System, Inc.) is published on Counsel Stack Legal Research, covering District Court, M.D. Tennessee primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Johnson v. University Hospitals Health System, Inc., (M.D. Tenn. 2024).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE MIDDLE DISTRICT OF TENNESSEE NASHVILLE DIVISION

SAMUEL JOHNSON, ) ) Plaintiff, ) ) v. ) NO. 3:21-cv-00656 ) UNIVERSITY HOSPITALS HEALTH ) JUDGE CAMPBELL SYSTEM, INC., ) MAGISTRATE JUDGE HOLMES ) Defendant. )

MEMORANDUM

Pending before the Court is Defendant University Hospitals Health System, Inc.’s (“UH”) motion for summary judgment (Doc. No. 77), which is fully briefed. (Doc. Nos. 81, 85). For the reasons discussed below, the motion will be GRANTED. I. FACTUAL BACKGROUND Plaintiff Samuel Johnson (“Johnson”) brings this suit against UH, a customer of his former employer, for allegedly demanding his termination. (Doc. No. 1 ¶¶ 7, 31, 72-73, 83, 89, 103, 115, 123). Specifically, Johnson brings state law claims against UH for tortious interference with employment relations (Count 1) and for common law and statutory tortious inference with contractual relations (Counts 2-3). (Id.). UH offers Northeast Ohio’s largest network of primary care physicians, outpatient centers, and hospitals. (Doc. No. 14 ¶ 13). UH provides a wide array of healthcare services including services for lesbian, gay, bisexual, transgender, queer, intersex, and asexual patients, as well as patients questioning their gender identity. (Id. ¶¶ 14, 75). UH has long supported the medical, emotional, and social needs of such patients. (Id.). Johnson is a citizen and resident of Tennessee. (Doc. No. 1 ¶ 21). He served for several years as the Chief Executive Officer of VisuWell, a company that provides telehealth services to healthcare providers, until his termination on April 26, 2021. (Doc. No. 83 ¶¶ 1-2; Doc. No. 14 ¶ 2). Johnson’s employment with VisuWell was subject to a written contract that had no specified duration and permitted termination with or without cause. (Doc. No. 83 ¶ 2).

Johnson negotiates VisuWell vendor agreement with UH – March 2021 UH signed a vendor services agreement with VisuWell on or about March 11, 2021. (Doc. No. 83 ¶ 4; Doc. No. 80-15). Johnson worked closely with UH’s vice president of digital health solutions, Stacy Porter, in negotiating and closing the deal. (Doc. No. 82-21 at PageID # 1033; Doc. No. 80-14 at PageID # 539). After the agreement was signed, UH and VisuWell published a joint press release announcing VisuWell as UH’s principal telehealth software vendor. (Doc. No. 83 ¶ 4; Doc. No. 14 ¶¶ 10, 16, 27). The contract was a boon to VisuWell, as UH became its largest customer in terms of revenue. (Doc. No. 82-9 at PageID # 898). Six weeks later – Saturday, April 24, 2021

In the early evening on Saturday, April 24, 2021, Johnson was at a Franklin, Tennessee hotel restaurant for dinner when he noticed a group of teenagers that included a young man wearing a red dress. (Doc. No. 83 ¶¶ 5-6). Johnson (rightly) assumed the teens were heading to prom. (Id. ¶ 6). After Johnson finished his gin and tonic, he left his table to use the restroom. (Johnson Deposition Transcript, Doc. No. 82-2 at PageID # 704, 714-15, 721). Johnson returned to his table by walking through the hotel’s courtyard where some of the promgoers were taking pictures. (Id. at PageID # 714-15; Doc. No. 80-4 at PageID # 487-88). While passing through the courtyard, Johnson encountered two of the promgoers, one of whom was the young man wearing a red dress. (Doc. No. 83 ¶ 5). Johnson asked the teen why he was wearing a dress and shortly thereafter told the visibly upset teen: “you look like an idiot.” (Doc. No. 80-4 at PageID # 488; Doc. No. 82-2 at PageID # 713). The hotel called the police who asked Johnson to leave. (Doc. No. 80-5; Doc. No. 80-2 at PageID # 466). A portion of Johnson’s exchange with the teens was captured on video and posted online (the “Video”) that night. (Doc. No. 82-1; Doc. No. 83 ¶¶ 7-8). Sunday, April 25, 2021

The next day, members of the public began contacting senior leadership at VisuWell and UH about the Video. (See Doc. No. 80-6 at PageID # 496-97; Doc. No. 82-19 at PageID # 1023; see also media inquiry to UH about video, Doc. No. 82-20 at PageID # 1029). VisuWell’s board of directors also became aware of the Video on Sunday, April 25, 2021. (Doc. No. 83 ¶¶ 8-11; Doc. No. 80-10). At that time, VisuWell had a five-person board of directors comprised of Andy Zaback, Ed Mercadante, Todd Earwood, Karen Pfauer, and Plaintiff Johnson. (Doc. No. 83 ¶ 3). Zaback was the chairman of the board. (Id.). Upon watching the Video, Zaback found it “offensive,” while Mercadante and Earwood were concerned about the company’s “name being mentioned publicly in a negative light” and

about the Video “reflect[ing] poorly on the company.” (Doc. No. 83 ¶ 10). That Sunday, Zaback spoke with the three other board members (Mercadante, Earwood, and Pfauer). (Id. ¶ 11). According to Zaback, the substance of those conversations was: “what are we going to do, we may have a huge problem on our hands, and is this going to destroy the company, what’s the impact on the company.” (Id.; Doc. No. 80-3 at PageID # 477). That Sunday, members of the board (Mercadante, Earwood, and Pfauer) also discussed reaching out to a crisis management firm for help. (Doc. No. 80-3 at PageID # 477-78). On Sunday evening, Zaback, Mercadante, and Earwood had a phone call with Johnson. (Doc. No. 80-3 at PageID # 478-79). During the call, the board members conveyed that they were aware of the Video and the attention it was receiving on the internet, asked for Johnson’s side of the story, and asked Johnson not to talk to the staff, the press, or any news outlets. (Id. at PageID # 479; Doc. No. 82-2 at PageID # 731-33; Doc. No. 82-10 at PageID # 912-14). Later that evening, Earwood sent an email to Zaback and Mercadante with links to social media posts regarding the Video, concluding with: “There are too many to post of our customers being tagged.” (Doc. No.

80-10; Doc. No. 83 ¶ 13; see also Doc. No. 82-7 at PageID # 838-40; Doc. No. 82-13 at PageID # 965; Doc. No. 82-17 at PageID # 1016-17). Monday, April 26, 2021 By 6:00 a.m. on Monday, April 26, 2021, UH’s senior media relations strategist had emailed UH’s entire communications and media relations team about the Video, the comments on UH’s social media posts about the Video, and preparing a statement for UH. (Doc. No. 82-21 at PageID # 1035). Before 8:00 a.m., UH’s vice president of communications, the leader of UH’s communications and media relations team, had internally circulated a draft media statement about UH’s response to the Video. (Doc. No. 82-20 at PageID # 1028-29).

Around 8:00 a.m., Earwood emailed other VisuWell board members, noting that “[p]eople are commenting on all of VisuWell’s social channels about this” and that “[t]he narrative online about Sam is getting painted by comments he’s made or posts he’s liked about anti-mask, anti- COVID and talking trash to people online. All of this was in the past but it’s a bad look for us.” (Doc. No. 80-10; Doc. No. 83 ¶ 13). The VisuWell board met later that morning and began making customer calls afterwards. (Doc. No. 80-34). VisuWell’s chief operating officer, Gerry Andrady, and board chairman, Zaback, spoke to all their major customers on Monday and Tuesday. (Doc. No. 82-8 at PageID # 863; Doc. No. 80-3 at PageID # 483; Doc. Nos. 80-17, 80-18, 80-19; Doc. No. 80-20 at PageID # 583). According to Andrady, every customer they spoke with was concerned and “[t]here was universal frustration, disappointment in the incident itself, and essentially insistence that we provide a response quickly…” (Doc. No. 80-6 at PageID # 501). VisuWell calls UH VisuWell called UH on Monday. (Doc. No. 83 ¶ 15). That phone call occurred at

approximately noon eastern time and involved five individuals: Andrady and Zaback from VisuWell and Stacy Porter (UH’s vice president of digital health solutions), Dr.

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Bluebook (online)
Johnson v. University Hospitals Health System, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/johnson-v-university-hospitals-health-system-inc-tnmd-2024.