John Carfora, Sandra Putnam, and Juan Gonzales, individually and as representatives of a class of similarly situated individuals v. Teachers Insurance Annuity Association of America and TIAA-CREF Individual & Institutional Services, LLC

CourtDistrict Court, S.D. New York
DecidedMarch 3, 2026
Docket1:21-cv-08384
StatusUnknown

This text of John Carfora, Sandra Putnam, and Juan Gonzales, individually and as representatives of a class of similarly situated individuals v. Teachers Insurance Annuity Association of America and TIAA-CREF Individual & Institutional Services, LLC (John Carfora, Sandra Putnam, and Juan Gonzales, individually and as representatives of a class of similarly situated individuals v. Teachers Insurance Annuity Association of America and TIAA-CREF Individual & Institutional Services, LLC) is published on Counsel Stack Legal Research, covering District Court, S.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

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John Carfora, Sandra Putnam, and Juan Gonzales, individually and as representatives of a class of similarly situated individuals v. Teachers Insurance Annuity Association of America and TIAA-CREF Individual & Institutional Services, LLC, (S.D.N.Y. 2026).

Opinion

UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF NEW YORK JOHN CARFORA, SANDRA PUTNAM, and JUAN GONZALES, individually and as representatives of a class of similarly situated individuals, 21 Civ. 8384 (KPF) Plaintiffs, OPINION AND ORDER -v.-

TEACHERS INSURANCE ANNUITY ASSOCIATION OF AMERICA and TIAA-CREF INDIVIDUAL & INSTITUTIONAL SERVICES, LLC, Defendants. KATHERINE POLK FAILLA, District Judge: Plaintiffs John Carfora, Sandra Putnam, and Juan Gonzales (together, “Plaintiffs”) brought this putative class action against Defendants TIAA-CREF Individual & Institutional Services, LLC, and Teachers Insurance Annuity Association of America (together, “Defendants” or “TIAA”) in connection with Defendants’ provision of various administrative and investment-related services to Plaintiffs’ employer-sponsored retirement plans, which are covered by the Employee Retirement Income Security Act of 1974 (“ERISA”), 26 U.S.C. §§ 401- 420, 29 U.S.C. §§ 1001-1191d. The Court has issued three opinions resolving earlier motions in this action. In Carfora I, the Court dismissed Plaintiffs’ original complaint, which sought to impute fiduciary duties to TIAA itself. See Carfora v. Tchrs. Ins. Annuity Ass’n of Am., 631 F. Supp. 3d 125, 135, 140-54, 156 (S.D.N.Y. 2022) (“Carfora I”), reconsideration granted in part, No. 21 Civ. 8384 (KPF), 2023 WL 5352402 (S.D.N.Y. Aug. 21, 2023). In Carfora II, the Court granted Plaintiffs’ motion for partial reconsideration of that opinion and allowed Plaintiffs to amend their pleadings to allege the mirror-image of their original claim, viz., that TIAA had knowingly participated in fiduciary breaches committed by

others. Carfora v. Tchrs. Ins. Annuity Ass’n of Am., No. 21 Civ. 8384 (KPF), 2023 WL 5352402, at *9-12 (S.D.N.Y. Aug. 21, 2023) (“Carfora II”). Defendants then moved to dismiss Plaintiffs’ Second Amended Complaint (the “SAC”) for failure to state a claim, a motion the Court denied in Carfora III. See Carfora v. Tchrs. Ins. Annuity Ass’n of Am., No. 21 Civ. 8384 (KPF), 2024 WL 2815980, at *10 (S.D.N.Y. May 31, 2024) (“Carfora III”). Before the Court now is Defendants’ third motion to dismiss, this one challenging whether Plaintiffs have class standing to pursue a knowing

participation claim on behalf of participants in approximately 9,900 plans in which Plaintiffs themselves did not participate; these plans are referred to by Defendants as the “stranger plans” and by Plaintiffs as the “other retirement plans.” For the reasons set forth below, the Court concludes that Plaintiffs lack class standing to pursue claims on behalf of participants in these other retirement plans and grants Defendants’ motion. BACKGROUND1 A. Factual Background The Court previously summarized the factual allegations of this case in Carfora I, II, and III. See Carfora I, 631 F. Supp. 3d at 131-34; Carfora II, 2023

1 This Opinion draws its facts from the Second Amended Complaint (“SAC” (Dkt. #71)), the well-pleaded allegations of which are taken as true for purposes of this Opinion. See Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009). For ease of reference, the Court refers WL 5352402, at *1-2; Carfora III, 2024 WL 2815980, at *1-3. In Carfora III specifically, the Court discussed at length the allegations of the SAC, and how Plaintiffs’ theory of liability had changed. See 2024 WL 2815980, at *1-3. As

such, the Court presumes knowledge of the background of the case and the allegations in the SAC, and discusses only those facts pertinent to the instant motion. 1. Plaintiffs and the ERISA-Governed Plans at Issue Plaintiffs here are current or former researchers and university professors who are participants in ERISA-governed “defined contribution retirement plans” that were sponsored and administered by Plaintiffs’ employers or related designated entities (the “Plan Sponsors”). (SAC ¶¶ 6, 12- 14). In defined contribution retirement plans, participants contribute pre-tax

earnings into individual accounts and then “direct the contributions into one or more options on the plan’s investment menu, which is assembled by the plan’s fiduciaries” — in this case, the Plan Sponsors. (Id. ¶¶ 19, 74). Plaintiffs are suing on behalf of participants in approximately 9,900 retirement plans. (Dkt. #107 ¶ 5 (“Based on available data, approximately 9,900 ERISA-governed retirement plans that retained TIAA to provide recordkeeping services had one or more participant rollovers to a TIAA non-plan product for the period January 1, 2015 to December 31, 2024.”)).

to Defendants’ memorandum of law in support of their motion to dismiss Plaintiffs’ class claims as “Def. Br.” (Dkt. #106); to Plaintiffs’ memorandum of law in opposition to Defendants’ motion as “Pl. Opp.” (Dkt. #109); and to Defendants’ reply memorandum of law as “Def. Reply” (Dkt. #117). 2. TIAA’s Cross-Selling Campaign and the Role of the Plan Sponsors TIAA contracts with Plan Sponsors to provide administrative and investment-related services, the latter of which include assembling “TIAA- affiliated investment options in which [plan] participants can invest” and providing individual advisory services for plan participants. (SAC ¶¶ 15- 16, 22). Plaintiffs allege that in recent years, TIAA has shifted its focus to the provision of individual advisory services. (Id. ¶¶ 26-27). The centerpiece of TIAA’s individual advisory services is “Portfolio

Advisor,” a managed account program that places the plan participant in a model portfolio, one that often includes TIAA-affiliated funds, and then provides ongoing investment advice. (SAC ¶¶ 29-30). Plaintiffs allege that Portfolio Advisor charged much higher fees than employer-sponsored retirement plans normally would. (Id. ¶ 31). Plaintiffs further allege that, given Portfolio Advisor’s potential to be a key revenue generator, TIAA schemed to cross-sell Portfolio Advisor to the

participants in TIAA-administered employer-sponsored retirement plans, and thereby persuade those participants to roll over their assets from lower-fee, employer-sponsored plans to the higher-fee, individually managed Portfolio Advisor. (SAC ¶¶ 26, 29). The cross-selling plan involved TIAA wealth management advisors calling participants in TIAA-administered plans to pressure those participants to partake in Portfolio Advisor. (Id. ¶¶ 33-37). Plaintiffs allege that the system of cross-selling was misleading and fraught with conflicts of interest. (Id. ¶¶ 46-64). Worse yet, Plaintiffs claim, those who participated in Portfolio Advisor had no better returns than those who remained in the employer-sponsored plans. (Id. ¶ 70). According to Plaintiffs, their ERISA Plan Sponsors were unaware of

TIAA’s cross-selling campaign and did nothing, thereby violating the fiduciary duties the Plan Sponsors owed to their participants under ERISA. (SAC ¶¶ 116-141). Specifically, Plaintiffs argue that the Plan Sponsors’ fiduciary duties obligated them to monitor TIAA’s activities, such that they would have identified the cross-selling activities and acted to mitigate their problematic elements. (Id. ¶¶ 125-141). B. Procedural Background 1. Carfora I, II, and III Plaintiffs commenced this lawsuit by filing a complaint against Defendants on October 11, 2021. (Dkt. #1). On September 27, 2022, in

Carfora I, the Court granted Defendants’ motion to dismiss the original complaint, rejecting Plaintiffs’ original argument that TIAA was liable as an ERISA fiduciary. 631 F. Supp. 3d at 140-54, 156. Soon thereafter, Plaintiffs filed a motion to alter or amend the judgment and for leave to file an amended complaint. (Dkt. #51). Ultimately, the Court granted in part Plaintiffs’ motion in Carfora II.

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John Carfora, Sandra Putnam, and Juan Gonzales, individually and as representatives of a class of similarly situated individuals v. Teachers Insurance Annuity Association of America and TIAA-CREF Individual & Institutional Services, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/john-carfora-sandra-putnam-and-juan-gonzales-individually-and-as-nysd-2026.