Joan Marie Douglas v. Pathway Management of Louisiana, LLC and Community Care Center of Shreveport, South, LLC D/B/A Heritage Manor South

CourtLouisiana Court of Appeal
DecidedApril 9, 2025
Docket56,040-CA
StatusPublished

This text of Joan Marie Douglas v. Pathway Management of Louisiana, LLC and Community Care Center of Shreveport, South, LLC D/B/A Heritage Manor South (Joan Marie Douglas v. Pathway Management of Louisiana, LLC and Community Care Center of Shreveport, South, LLC D/B/A Heritage Manor South) is published on Counsel Stack Legal Research, covering Louisiana Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Joan Marie Douglas v. Pathway Management of Louisiana, LLC and Community Care Center of Shreveport, South, LLC D/B/A Heritage Manor South, (La. Ct. App. 2025).

Opinion

Judgment rendered April 9, 2025. Application for rehearing may be filed within the delay allowed by Art. 2166, La. C.C.P.

No. 56,040-CA

COURT OF APPEAL SECOND CIRCUIT STATE OF LOUISIANA

*****

JOAN MARIE DOUGLAS Plaintiff-Appellant

versus

PATHWAY MANAGEMENT OF Defendants-Appellees LOUISIANA, LLC AND COMMUNITY CARE CENTER OF SHREVEPORT, SOUTH, LLC D/B/A HERITAGE MANOR SOUTH

Appealed from the First Judicial District Court for the Parish of Caddo, Louisiana Trial Court No. 622,676

Honorable Christopher T. Victory, Judge

FLANAGAN PARTNERS, LLP Counsel for By: Thomas More Flanagan Plaintiff-Appellant

GARCIA & ARTIGLIERE By: Matthew McKay Coman Jordan M. Jeansonne Stephen M. Garcia STONE, PIGMAN, WALTHER, Counsel for WITTMANN, L.L.C. Defendants-Appellees By: C. Lawrence Orlansky Nicholas J. Wehlen Kelly S. Smith

LUNN IRION LAW FIRM, LLC By: Ronald Everett Raney Patrick Willer Woolbert

Before ROBINSON, HUNTER, and MARCOTTE, JJ. HUNTER, J.

Plaintiff, Joan Marie Douglas, appeals a district court judgment which

granted, in part, a motion for partial summary judgment filed by defendants,

Pathway Management of Louisiana, LLC and Community Care Center of

Shreveport, South, D/B/A Heritage Manor South. For the following reasons,

we deny the exception of no cause of action filed by Pathway Management

of Louisiana, LLC, and we affirm the district court’s ruling.

FACTS

Plaintiff, Joan Marie Douglas, is a former resident of Heritage Manor

South, a nursing home facility located in Shreveport, Louisiana. On October

7, 2019, plaintiff allegedly suffered an apparent seizure and fell from her

bed. Plaintiff alleged the nursing home staff failed to immediately respond

to her calls for assistance and failed to immediately transfer her to an

emergency room for examination and treatment. Plaintiff also alleged she

was not transported to the hospital until October 11, 2019, and it was

discovered she had suffered a fractured hip which would require surgery.

After plaintiff was discharged from the hospital and returned to Heritage,

she allegedly fell and fractured her finger while attempting to sit in her

unlocked wheelchair.

On March 2, 2020, plaintiff filed a lawsuit against defendant, Pathway

Management of Louisiana, LLC (“Pathway”), and Community Care Center

of Shreveport, South, D/B/A Heritage Manor South (“Heritage”). Pathway

is a management company which operates multiple nursing homes; pursuant to a contract, Pathway provided third-party management and administrative

services to Heritage.1

In the lawsuit, plaintiff alleged, inter alia, Pathway caused and/or

contributed to her injuries due to “financial and control policies and

practices forced upon [Heritage].” More specifically, plaintiff alleged as

follows: (1) Pathway was responsible for the management of the facility,

and it created and implemented policies and procedures aimed to increase

earnings, as opposed to providing minimum care to the residents; (2)

Pathway maintained staffing below the national average and left Heritage

with insufficient funds to meet the needs of the residents; (3) Pathway

engaged in a scheme to limit costs and maximize profits, which resulted in

plaintiff receiving “substandard treatment in exchange for such

compensation”; (4) Pathway breached its duty to provide plaintiff with

necessary custodial care; and (5) Pathway made critical operational

decisions which impacted Heritage’s revenue and staffing.

Subsequently, plaintiff filed amended petitions, asserting additional

claims against Pathway. Plaintiff alleged as follows: (1) Pathway, as the

contractual manager of Heritage, had operational control of the facility’s

resources and owed a duty to provide plaintiff with necessary care and

sufficient, competent, and skilled staff; (2) Pathway’s failure to provide

sufficient qualified personnel caused her injuries; (3) Pathway failed to meet

the requirements to administer the facility effectively and efficiently; (4)

Pathway’s actions “constitute administrative negligence (i.e., ordinary

1 In the lawsuit, plaintiff alleged various claims against Heritage and its employees, including medical malpractice, general negligence, and “administrative” negligence. Plaintiff requested a medical review panel be convened regarding Heritage’s alleged acts of medical malpractice.

2 negligence)”; (5) Pathway’s “pursuit of profit” was a factor in underfunding

the facility, which led to the facility violating state and federal laws, rules,

and regulations, which, in turn, led to plaintiff’s injuries; and (6) Pathway

intentionally maintained inadequate funding which caused understaffing. In

her fourth amended petition, plaintiff added claims of medical malpractice

against Heritage, and restated her claims against Pathway with regard to

insufficient funding, understaffing, and other administrative acts/omissions.

Plaintiff also added allegations of “intentional fraud” against Pathway and

Heritage.

On September 18, 2023, defendants filed a motion for partial

summary judgment arguing plaintiff’s claims of administrative negligence

with regard to inadequate staffing do not exist in Louisiana law. In the

alternative, defendants argued the understaffing fell within the purview of

the Louisiana Medical Malpractice Act (“LMMA”). Defendants also argued

Heritage was not understaffed during the time plaintiff suffered her injuries

because the staffing met the appropriate hours of care per patient per day as

set forth in the Louisiana Administrative Code.

In response, plaintiff argued defendants should not be permitted to

assert the protections set forth in the LMMA because the claims arose from

“administrative negligence,” rather than medical malpractice. According to

plaintiff, her claims administrative negligence claims against Pathway are

wholly separate from her medical malpractice claims against Heritage.

3 Following a hearing, the district court granted, in part, defendants’

motion for partial summary judgment, finding plaintiff’s negligence claims

against Pathway sound in medical malpractice.2 The court stated:

[T]he Court finds that the Plaintiff’s argument that the Defendants cannot avail themselves of any protections under the LMMA has no merit. *** The ultimate issue regarding the first point of contention at the Motion for Partial Summary Judgment hearing before this Court then is whether the Plaintiff’s administrative negligence claims against Pathway sound in general tort or in medical malpractice.

Under the Coleman [v. Deno, 01-1517 (La. 1/25/02), 813 So. 2d 303] factors, it is clear the Plaintiff’s administrative negligence and staffing claims constitute “medical malpractice.” The administrative negligence claim of understaffing against Pathway, as alleged in the Plaintiff’s petition, was caused by a dereliction of professional skill. The wrongs asserted against Pathway will require expert medical evidence to properly determine whether the appropriate standard of care was breached. Pathway’s alleged omissions in Plaintiff’s complaint involved the assessment of her condition as a fall risk. Finally, the Plaintiff made its allegations of understaffing against Pathway as omissions, meaning they were not intentional.

Additionally, Louisiana courts on several occasions have held that staffing claims brought against nursing homes fell under the LMMA.

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Joan Marie Douglas v. Pathway Management of Louisiana, LLC and Community Care Center of Shreveport, South, LLC D/B/A Heritage Manor South, Counsel Stack Legal Research, https://law.counselstack.com/opinion/joan-marie-douglas-v-pathway-management-of-louisiana-llc-and-community-lactapp-2025.