Jeanetta Nailon v. Univ. of Cincinnati

Court of Appeals for the Sixth Circuit·Decided November 9, 2017·No. 16-4691·Unpublished

Opinion

NOT RECOMMENDED FOR PUBLICATION File Name: 17a0622n.06

No. 16-4691

UNITED STATES COURT OF APPEALS FOR THE SIXTH CIRCUIT

JEANETTA DENISE NAILON, ) FILED ) Nov 09, 2017 Plaintiff-Appellee, ) DEBORAH S. HUNT, Clerk )

v. )

)

UNIVERSITY OF CINCINNATI; SANTA J. ONO, ) ON APPEAL FROM THE ) UNITED STATES DISTRICT Defendants, ) COURT FOR THE SOUTHERN ) DISTRICT OF OHIO and )

) OPINION KEN WOLTERMAN; DEBRA JONES; KARLA ) GACASAN, )

)

Defendants-Appellants. )

BEFORE: MOORE, STRANCH, and DONALD, Circuit Judges JANE B. STRANCH, Circuit Judge. Plaintiff Jeanetta Nailon worked as a collection specialist in the Office of the Bursar at the University of Cincinnati from 2001 until 2013, when she was terminated. The Bursar’s Office claimed that she was fired because of unauthorized involvement with her son’s loan account. Nailon brought suit against the University and several individuals working in the Bursar’s Office, alleging, among other claims, that the officials retaliated against her because of complaints made by Nailon’s niece, Ashley Davis, concerning racial discrimination by the Bursar’s Office. Three defendants—Ken Wolterman, Debra Jones,

and Karla Gacasan—raised the defense of qualified immunity, which the district court denied. For the following reasons, we AFFIRM the district court’s denial of qualified immunity.

I. BACKGROUND

Nailon was hired in 2000 to work in the University’s Office of the Bursar as a collection specialist, also known as a Resolution Analyst. The Office of the Bursar is responsible for collecting student fees and managing certain student loans. Nailon’s position entailed processing and collecting on loans made to University of Cincinnati students, and she was assigned a batch of accounts based on surnames within a particular alphabetical range. As a Resolution Analyst, Nailon had discretion to grant late fee waivers or remove blocks to student registration. From 2005 to 2008, she was responsible for accounts belonging to students with last names starting with the letters S through Z. During that time period, Frank Young, Nailon’s son, was a student at the University and Nailon was assigned to Young’s account. As was within her discretion as a Resolution Analyst, she made some changes to his account, including writing off several outstanding fees that he owed to the University. Nailon states that she did not perform any functions on her son’s account that were outside the office policies and practices in place at the time of her work on the account, and that the Defendants admit that waivers applied to Young were based on properly completed applications that demonstrated justification for the waivers.

In 2009, the Bursar’s Office employees switched alphabetical groups, and Nailon became responsible for student accounts within a different letter range. The record provides no indication that, at this time, others in the Office of the Bursar were aware of the inclusion of Nailon’s son’s account in her letter range. Several other staff members in the Bursar’s Office, however, worked on Young’s account after Nailon, including Karen Davis, another collection specialist, and Debra Jones, Associate Bursar and Nailon’s supervisor. For example, Karen Davis issued Young a loan forbearance in 2011 and she testified that at the time she granted the

forbearance, she would have seen the history of Young’s loan account activity, including the Resolution Analyst who had worked on it previously.

While Nailon was employed by the Bursar’s office, her niece, Ashley Davis, also attended the University of Cincinnati. Nailon states that she and her niece were quite close, and Ashley lived with her for a time along with Davis’s daughter. Davis testified that she felt Nailon took “the role of [her] Mom,” and that was how she identified her. The relationship between Nailon and Davis was known by individuals working in the Bursar’s Office, as Davis occasionally came by to visit her aunt at work. In February 2013, Davis applied for a short-term loan, which the Bursar processed. At the time, Nailon’s alphabetical range of accounts covered students with surnames starting with “D,” so she managed Davis’s loan application. Nailon processed and approved Davis’s loan, despite her niece’s poor credit. Jones discovered this approval and reprimanded Nailon. Nailon states that this was the first time she had been informed that she was not allowed to work on a relative’s account. Subsequently, in May 2013, the Bursar’s Office issued a written policy explicitly prohibiting Resolution Analysts from working on accounts belonging to relatives.

Nailon’s niece’s account was then assigned to another collection specialist, Karen Davis.

Karen Davis worked out a payment plan with Ashley to repay her short-term loan. In August 2013, Jones personally contacted Ashley Davis about the outstanding loan, notifying her that she would withdraw Davis from her classes if she did not pay her $4,000 balance in full before September 4. Davis disputed the amount owed, and notified Jones of the payment plan she had worked out with Karen Davis. Nonetheless, Jones withdrew Ashley Davis from her classes prior to the September 4 deadline. In response, on September 3, Davis contacted several University department heads to make a complaint about racial discrimination that she had encountered in

her interactions with the Bursar’s Office. Davis’s email was shared with UC officials, including Ken Wolterman, the Bursar, on the same day. Wolterman notified Jones about the email, and later the same night, sent a reply to other UC officials stating that “there is much more to know about this student.” According to Wolterman’s deposition testimony, he was referring to Nailon’s work on Davis’s loan, and in fact he “felt . . . there was collusion” between Nailon and her niece involved in the situation. Shortly after Davis made her complaint, Vice President of Student Affairs Debra Merchant worked with Davis to develop a payment plan, and re-enrolled Davis in her classes.

On September 10, 2013, Jones began investigating Nailon’s previous involvement with her son’s loan account after it was brought to her attention by other collection specialists, including Karen Davis. She looped in Wolterman and Karla Gacasan, a Senior Labor Relations Specialist in the University’s human resources department. Wolterman testified that upon hearing this information, his reaction was to fire Nailon, that he was “tired,” and that “enough [wa]s enough.” Nailon was unaware of the investigation until she received a notice of termination on September 30, 2013, stating that she had violated the University’s conduct policy. The notice specifically listed several transactions Nailon had performed on her son’s account.

Nailon maintains that although the Office of the Bursar updated its employee manual in 2013 to prohibit employees from handling family members’ accounts, there was no official policy that prevented Nailon from managing her son’s account at the time she was assigned to it. Moreover, Nailon asserts that any of her activity on Young’s account would have been known to individuals in the Bursar’s Office, including Jones, long before the September 2013 investigation. The Defendants counter that the 2013 change to the manual made explicit a long-

standing departmental policy, and that the Bursar’s Office committed the policy to writing specifically due to Nailon’s activity with her son’s account.

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