Jane Forsthoff v. Continental Casualty Company

District Court, N.D. California·Decided August 10, 2026·No. 3:26-cv-01884·Unknown

Opinion

JANE FORSTHOFF, Case No. 26-cv-01884-WHO

Plaintiff, ORDER DENYING MOTION TO v. DISMISS

CONTINENTAL CASUALTY Re: Dkt. Nos. 12, 18, 19 COMPANY, Defendant.

Plaintiff Jane Forsthoff (“Forsthoff”) purchased a long-term care insurance policy from defendant Continental Casualty Company (“Continental”) that she alleges included a 5% annual compound inflation protection rider. She claims that Continental altered the terms of her Policy without consent by replacing the original inflation protection rider with a fixed annual increase benefit, resulting in substantially reduced benefits. Although the Policy reads as Continental contends, it provided Forsthoff with a brochure before she purchased the Policy that describes the inflation protection rider as Forsthoff asserts. This parol evidence is potentially admissible and makes Forsthoff’s causes of action plausible. Continental’s motion to dismiss is DENIED. 1. Factual Background The following facts are taken from Forsthoff’s complaint and are construed in her favor. Complaint (“Compl.”) [Dkt. No. 1-1]. Forsthoff is a 101-year-old resident of Alameda County, California. Id. ¶ 5. Continental is an “Illinois corporation, located at 151 N. Franklin St, Chicago, IL 60606 and licensed to provide long term care insurance in California.” Id. ¶ 6. In 1988, Forsthoff purchased a “Convalescent of $863. Id. ¶ 15. Forsthoff alleges that when she originally purchased the Policy, Continental distributed a brochure that purported to “give [customers] details on exactly what the plan covers.” Id. ¶¶ 16–19. One option feature of the Policy was “Inflation Protection.” Id. ¶ 19. Page 5 of the brochure stated, “[i]f you choose this option, your original daily benefit will increase by 5% each year, even if your benefits are being paid.” Id. ¶¶ 19–20. On the following page, however, the brochure’s “Outline of Coverage” section indicated that the “Inflation Protection Benefit” would “increase [policyholders’] daily long-term care benefit by 5% yearly on the anniversary of [their] policy effective date.” Id. ¶ 21. Forsthoff elected this option when purchasing her Policy. Id. Forsthoff completed her application and purchased the Policy (part of the “P1-59433 Series”) and Inflation Rider (“R1-59439-A”). Id. ¶ 23. The Inflation Protection Rider “contained the same language as [Continental’s] brochure,” which suggested that the “‘Inflation Protection Increase’ mean[t] an amount equal to 5% of the Long Term Benefit and stated that ‘[w]e will add the Inflation Protection Increases to Your Long Term Benefit on each anniversary of Your Policy Effective Date.’” Id. ¶ 26. Years after Forsthoff entered her policy, the magazine Consumer Reports released an article entitled “Gotcha! The Traps in Long Term Care Insurance.” Id. ¶ 29. The article “warned consumers that many long term care policies were inadequate and did not adequately represent their true terms.” Id. It also “underscore[d] the importance of buying good inflation protection,” and noted that “only 14 companies offered the recommended compound inflation protection,” including Forsthoff’s P1-59433-A plan. Id. ¶¶ 32–33. Continental sent a letter to Forsthoff “confirm[ing] Consumer Report’s representation that the policy included the recommended compound inflation protection.” Id. ¶ 35. The letter specifically noted that Continental was “pleased that the article ranks [it] among the top long-term care providers,” and that it provided products including “inflation protection.” Id. At “some point in the early 2000s, [Continental] began sending Ms. Forsthoff documents that appeared to refer to an amended policy.” Id. ¶ 36. The amended documents “no longer contained the inflation protection originally purchased.” Id. ¶ 37. “Instead, [Continental] had increased by a ‘fixed amount,’ each year, calculated at $5.00.” Id. Continental attached to the amended documents “an entirely different rider to the policy, called the ‘Simple Automatic Increase Benefit Rider.’” Id. ¶ 38. That rider “contained entirely different language from the original inflation protection rider and explicitly referr[ed] to a ‘fixed’ increase each year.” Id. ¶ 39. But the rider was “not filled out,” and Continental did not “provide any document in which Ms. Forsthoff agreed to this charge or waived her right to 5 percent annual compound inflation.” Id. ¶ 40. The “only evidence of any genuine amendment [by Forsthoff] was in 1991 when [she] increased her coverage, paying a higher premium in exchange for [Continental] removing its requirement that she be hospitalized before she became eligible for benefits.” Id. ¶ 42. In July 2019, Forsthoff moved into a residential facility in Oakland, California, where she “began receiving assisted living care associated with a dementia diagnosis.” Id. ¶ 43. Continental “conceded that Ms. Forsthoff was entitled to daily benefit payments as of December 9, 2023.” Id. On December 19, 2023, Continental “stated in a letter to Mr. Robert Smith, Forsthoff’s guardian ad litem, an explanation of Ms. Forsthoff’s benefits payment.” Id. ¶ 45. That letter stated that Forsthoff’s “inflation protection was not inflation protection of 5% annually but was, instead, a fixed increase of $5.00 each year.” Id. ¶ 46. Continental “referred to and included a copy of the ‘inflation protection’ rider, but . . . calculated the daily benefit as it would be under [the] ‘automatic increase benefit’ rider.” Id. ¶ 47. It has since “refused to recognize a distinction between the two riders despite the different language.” Id. ¶ 48. 2. Procedural History Forsthoff originally filed this suit in the California Superior Court in Alameda County on November 25, 2025. See Notice of Removal (“Rem.”) [Dkt. No. 1] at 1. The complaint asserted four causes of action: (1) breach of contract; (2) breach of good faith and fair dealing; (3) violations of California’s Unfair Competition Law (“UCL”); and (4) declaratory relief. Compl. ¶¶ 49–67. She seeks declaratory judgment that the “insurance policy purchased by [her] provides for 5 percent annual compound inflation protection,” economic damages worth $209,949, “general damages,” future special economic damages, and attorneys’ fees. Id. Prayer for Relief ¶¶ 1–9. the Northern District of California, asserting diversity jurisdiction under 28 U.S.C. §§ 1332 and 1441. See Rem. ¶¶ 13–26. Then it filed a motion to dismiss Forsthoff’s complaint. See Defendant Continental Casualty Company’s Notice of Motion and Motion to Dismiss (“Mot.”) [Dkt. No. 12]. Forsthoff opposed. See Plaintiff’s Opposition to Defendant’s Motion to Dismiss [Dkt. No. 17]. Continental replied. See Defendant Continental Casualty Company’s Reply (“Repl.”) [Dkt. No. 18]. I then heard oral argument. Under Federal Rule of Civil Procedure 12(b)(6), a district court must dismiss a complaint if it fails to state a claim upon which relief can be granted. To survive a Rule 12(b)(6) motion to dismiss, the plaintiff must allege “enough facts to state a claim to relief that is plausible on its face.” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 570 (2007). A claim is facially plausible when the plaintiff pleads facts that “allow the court to draw the reasonable inference that the defendant is liable for the misconduct alleged.” Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009) (citation omitted). There must be “more than a sheer possibility that a defendant has acted unlawfully.” Id. While courts do not require “heightened fact pleading of specifics,” a plaintiff must allege facts

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