Jackson v. Sprint/United Management Company

CourtDistrict Court, D. Maryland
DecidedApril 20, 2022
Docket1:21-cv-00426
StatusUnknown

This text of Jackson v. Sprint/United Management Company (Jackson v. Sprint/United Management Company) is published on Counsel Stack Legal Research, covering District Court, D. Maryland primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Jackson v. Sprint/United Management Company, (D. Md. 2022).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF MARYLAND

LYNETTE JACKSON, *

Plaintiff, *

v. *

SPRINT/UNITED MANAGEMENT * Civil Action No. RDB-21-0426 COMPANY et al., * Defendants. *

* * * * * * * * * * * * *

MEMORANDUM OPINION

Plaintiff Lynette Jackson (“Jackson”) brings this employment discrimination action against Defendants Sprint/United Management Co. and T-Mobile U.S., Inc. (collectively, “Sprint”), alleging violations of the Family and Medical Leave Act (“FMLA”), 29 U.S.C. § 2601 et seq. and the Americans with Disabilities Act (“ADA”), 42 U.S.C. § 12101 et seq. Jackson is a former Sprint employee who was diagnosed with multiple sclerosis, and was terminated on February 22, 2019—four days after taking FMLA leave for this condition. (See Defs.’ Resp. to Req. for Admiss. 1, ECF No. 38-25) Jackson claims that her termination constitutes discrimination on the basis of her disability, and retaliation under both the FMLA and the ADA. (Pl.’s Resp. Opp. Summ. J. 1–2, ECF No. 38.) Now pending is Sprint’s Motion for Summary Judgment (ECF No. 37). In support of this motion, Sprint contends that Jackson cannot establish a prima facie case under either the ADA or the FMLA, and argues that she was fired solely for “persistent attendance and performance issues.” (Defs.’ Mem. Supp. Summ. J. 21–23, ECF No. 37-1; Defs.’ Repl. Supp. Summ. J. 18–19, ECF No. 39.) The parties’ submissions have been reviewed and no hearing is necessary. See Local Rule 105.6 (D. Md. 2021). For the reasons set forth below, Sprint’s Motion for Summary Judgment is GRANTED IN PART and DENIED IN PART.

Specifically, Sprint’s motion is granted as to Count II, alleging disability discrimination, and denied as to Counts I and III, alleging retaliation under the FMLA and the ADA. BACKGROUND Plaintiff Lynette Jackson (“Jackson”) was employed as a Retail Sales Consultant for Defendants Sprint/United Management Co. and T-Mobile U.S., Inc. (collectively, “Sprint”) between January 2018 and February 2019. (Dep. of Lynette Jackson [“Jackson Dep.”] 52:6–

9, 252:15–17, 299:17–20, ECF Nos. 37-2, 38-1.) As a Retail Sales Consultant, Jackson was responsible for facilitating customer sales by activating new phones, upgrading phone lines, and selling accessories. (Jackson Dep. 13:7–16, 46:11–47:24.) This case arises from Jackson’s termination on February 22, 2019—which Jackson claims was motivated by discrimination on the basis of her multiple sclerosis and retaliation for her decision to take FMLA leave. (Resp. Opp. 7, ECF No. 38.)

I. Sprint’s Attendance Policy and Corrective Action Process Sprint requires retail personnel to follow a Corrective Action and Attendance Policy. (Corrective Action and Attendance Policy, ECF No. 37-3.) This policy requires employees to report to work on time, to adhere to designated meal and break periods, and to notify their supervisors of an absence at least two hours in advance of a scheduled shift. (Id. at 6.)

Employees are authorized a maximum of 40 hours of unscheduled paid time off during each fiscal year to accommodate “unplanned personal needs such as sick time, personal issues, or family issues.” (Id. at 7.)1 Sprint also provides FMLA-mandated leave to employees who have been employed for at least 12 months and worked at least 1250 hours in the last year. (FMLA & State Leaves 2, ECF No. 37-10; Dep. of Laura Stephens [“Stephens Dep.”]

51:17–22.) Managers are expected to encourage employees to take medical leave as necessary and should refrain from discouraging them from using approved FMLA leave. (Dep. of Jose Compean [“Compean Dep.”] 106:14–107:2; Stephens Dep. 52:14–53:15.) Sprint has adopted “a five-step progressive discipline process,” (Mem. Supp. 4, ECF No. 37-1), to address performance issues and disciplinary concerns, proceeding through the following sequential stages: (1) coaching;2 (2) verbal warning; (3) written warning; (4) final

written warning; (5) termination. (Corrective Action Policy 2; see Jackson Dep. 64:23–65:12.) Each employee’s supervisor must record any corrective action document in Sprint’s Oasis database, discuss the contents of the document with the employee, send the document to the employee for their acknowledgment, and add the document to the employee’s personnel file. (Corrective Action Policy 3; Jackson Dep. 222:9–18; Dep. of Richard Pierce [“Pierce Dep.”] 97:10–16, ECF No. 35-16; Gbangbalasa Dep. 76:3–4.)

The Corrective Action Policy is flexible: “Management retains the discretion to place an employee on any level of the corrective action [process] deemed appropriate or proceed directly to termination.” (Corrective Action Policy 2.) Nevertheless, corrective action for performance and attendance concerns is ordinarily handled through the five-step pipeline. (Id. at 7; Pierce Dep. 97:2–21.) The primary exception to this policy is a “no-call, no-show”

1 Jackson acknowledges that she was made aware of this policy, and her concomitant expectations, at an early stage of her employment. (Jackson Dep. 52:10–14.) 2 According to Assistant Store Manager Oladapo Gbangbalasa, coaching is also provided informally without pursuing corrective action. (Dep. of Oladapo Gbangbalasa [“Gbangbalasa Dep.”] 76:3–4.) absence—referring to an instance in which an employee was scheduled to work a certain shift but neither showed up nor informed their supervisor that they were unable to work. (Corrective Action Policy 8; Pierce Dep. 105:5–18.) If an employee is deemed a “no-call, no-

show,” their manager may proceed directly to a written or final written warning. (Corrective Action Policy 8.) Three consecutive “no-call, no-show” absences are construed as voluntary abandonment of employment and result in automatic termination. (Id.) II. Jackson’s Performance Lynette Jackson worked at Sprint Store 153 in Columbia, Md., from January 2018 to February 2019. (Jackson Dep. 52:6–9; Dep. of Crystal Cauthen [“Cauthen Dep.”] 32:3–9.)

As relevant, from April to December 2018, she was supervised by Retail Store Manager Crystal Cauthen and two Assistant Store Managers, Oladapo Gbangbalasa and Adelphus Pryor. (Defs.’ Ans. to Pl.’s First Set of Interrogs. No. 4, ECF No. 38-11; see also Cauthen Dep. 32:3–16; Dep. of Adelphus Pryor [“Pryor Dep.”] 34:1–34:21, ECF Nos. 37-18, 38-19.)3 On December 11, 2018, Cauthen was transferred to another store. (Defs.’ Ans. No. 4; Cauthen Text Messages 121–24, ECF No. 37-8.) Jose Compean replaced her as Retail Store

Manager, while Gbangbalasa and Pryor continued as Assistant Store Managers. (Defs.’ Ans. No. 4.) Jackson was fired on February 22, 2019, three months after Compean became her manager. (Jackson Dep. 253:3–9.) Retail Sales Consultants are “expected to provide a total sales solution to Sprint’s customers[] for any of their wireless/mobility needs,” (Defs.’ Ans. No. 5), by activating new

3 At the time Jackson was hired, Gbangbalasa and Pryor were employed as Retail Sales Supervisors. (Defs.’ Ans. No. 4.) Gbangbalasa was promoted to Assistant Store Manager on June 9, 2018; Pryor was promoted to Assistant Store Manager on November 24, 2018. (Id.) phones, upgrading phone lines, and selling accessories, (Jackson Dep. 13:7–16, 46:11–47:24). Accordingly, Retail Sales Consultants are held to monthly sales goals. (Id. 13:7–16.) Jackson’s supervisors testified that it is not realistic to expect staff to meet their goals every month.

(Cauthen Dep. 91:7–15; Compean Dep. 107:6–108:22; Gbangbalasa Dep. 76:16–21; Pryor Dep. 88:17–89:2.) Pryor testified that store managers routinely provide “one-on-one, on-the- spot coaching” to train retailers who are falling behind their goals. (Pryor Dep.

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Jackson v. Sprint/United Management Company, Counsel Stack Legal Research, https://law.counselstack.com/opinion/jackson-v-sprintunited-management-company-mdd-2022.