Ito v. Kaiser Foundation Health Plan CA2/7

CourtCalifornia Court of Appeal
DecidedAugust 14, 2025
DocketB337176
StatusUnpublished

This text of Ito v. Kaiser Foundation Health Plan CA2/7 (Ito v. Kaiser Foundation Health Plan CA2/7) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Ito v. Kaiser Foundation Health Plan CA2/7, (Cal. Ct. App. 2025).

Opinion

Filed 8/14/25 Ito v. Kaiser Foundation Health Plan CA2/7 NOT TO BE PUBLISHED IN THE OFFICIAL REPORTS California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for publication or ordered published, except as specified by rule 8.1115(b). This opinion has not been certified for publication or ordered published for purposes of rule 8.1115.

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

SECOND APPELLATE DISTRICT

DIVISION SEVEN

JEFFREY ITO, B337176

Plaintiff and Appellant, (Los Angeles County Super. Ct. No. 23PSCV00412) v.

KAISER FOUNDATION HEALTH PLAN, INC.,

Defendant and Respondent.

APPEAL from a judgment of the Superior Court of Los Angeles County, Bryant Y. Yang, Judge. Affirmed. Jeffrey Ito, in pro. per., for Plaintiff and Appellant. Cole Pedroza, Kenneth R. Pedroza, Alysia B. Carroll; La Follette, Johnson, DeHaas, Fesler & Ames, Arthur E. Zitsow and Robert Y. Rhoten for Defendant and Respondent. INTRODUCTION

In this medical malpractice action Jeffrey Ito appeals from the judgment entered after the trial court granted Kaiser Foundation Health Plan’s motion for summary judgment. Ito argues the trial court erred in granting Kaiser’s motion for summary judgment because there were triable issues of material fact regarding whether the statute of limitations barred Ito’s action and whether Kaiser was negligent. We affirm.

FACTUAL AND PROCEDURAL BACKGROUND

A. Ito Enrolls in Kaiser and Asks To Be Referred to a Neuroscientist In April 2021 Ito purchased health insurance through Kaiser. On May 24, 2021 Ito saw a nurse practitioner for a routine physical examination and requested a “referral to a neuroscientist.” The nurse practitioner told Ito to direct his request to his primary care physician, Dr. John Waldron. Ito sent an email to Dr. Waldron requesting a referral to a neuroscientist. A few days later Ito sent another email to Dr. Waldron stating he “would like to scan [his] brain field.” On June 1, 2021 Dr. Waldron replied: “I suspect you are inquiring about a neurology referral? Neuroscience is not a clinical field.” Dr. Waldron told Ito that, if he had urgent neurological symptoms before their scheduled appointment a week later, he should go to urgent care or the emergency room. Ito replied: “I have seen a neurologist already. The main professional that I would like to see is a neuroscientist.”

2 B. Ito’s Primary Care Physician Refers Him to a Psychiatrist On June 7, 2021 Ito had his first appointment with Dr. Waldron. He told Dr. Waldron that “his friends, colleagues and family feel he has a mental health problem.” He “repeatedly asked to be referred to a neuroscientist.” Dr. Waldron “attempted to educate him about the field of neuroscience” and told him Kaiser did “not have a clinic[al] neuroscientist on staff.” Dr. Waldron suspected Ito had obsessive compulsive disorder and referred him to a psychiatrist “to evaluate further.” That same day Ito had an intake telephone call with the psychiatry department. On June 12, 2021 Ito sent an email to Dr. Waldron stating: “I believe that there is a person who has been listening to my thoughts for some time now after using a quantum computer from the other side of a wall.” Ito said that he was not seeking “a psychiatric specialist” and that he “would like a referral for a professional neuroscientist who specializes in the quantum field.” Dr. Waldron replied two days later and told Ito that he recommended Ito “follow through with the psychiatry referral,” that the psychiatry department “can best handle your unique issues,” and that Kaiser “does not have clinical neuroscientists.” Dr. Waldron submitted another referral to the psychiatry department, stating that Ito apparently cancelled his appointment with a psychiatric social worker and that he “clearly needs psychiatric help.” On June 25, 2021 Ito had a telephonic evaluation with a therapist in the psychiatry department. Ito told the therapist he was “experiencing a ‘high level problem that only a neuroscientist

3 can help [him] with,’” though Ito “refused to share further details on symptoms.”

C. Ito Sees a Psychiatrist, Who Recommends Medication and Therapy for Psychotic Symptoms On July 20, 2021 Ito had a video evaluation with psychiatrist Dr. Rhiana Roque. Dr. Roque told Ito that she was a psychiatrist, not a neuroscientist, but that the two fields overlapped. Ito told Dr. Roque he had “a very important problem and only a neuroscientist would know how to diagnose it.” He said he was looking for “someone who does research in the field of holography” for his “‘biological vision’” because people were “stalking him and possibly inquiring about his passwords, online accounts, and his ‘memory passwords.’” Ito said he had been experiencing these feelings and suspicions since 2017. He said that he was once hospitalized and diagnosed with schizophrenia, but that he did not take the prescribed medication after he was discharged because he did not think it helped. Dr. Roque told Ito that he had psychotic symptoms and recommended medication and therapy, but Ito declined medication, repeated he needed “holography,” and asked for a referral to a neuroscientist.

D. Ito Declines Psychiatric Treatment and Continues To Request a Referral to a Neuroscientist In the following months Ito continued to ask for a referral to a neuroscientist. On July 22, 2021 he sent an email to Dr. Roque stating he spoke with medical staff at UCLA about seeing “an expert neuroscientist” and asking Dr. Roque to send a referral to UCLA. A nurse called Ito and told him how to obtain his records from Dr. Roque, but said Kaiser was “not

4 recommending he consults with a neuroscientist” because it was “not medically necessary for his condition.” On August 14, 2021 Ito sent an email to Dr. Roque stating the “UCLA Neuroscientist department” required more information and asking for a referral to neurology for an electroencephalogram scan.1 A nurse responded to Ito: “Dr. Roque has reviewed your request, and shares that what you are requesting is not medically indicated for your condition of Psychotic disorder per her assessment. She apologizes, but can not help with this request. She includes that her treatment plan remains the same.” On September 6, 2021 Ito sent an email to Dr. Waldron asking whether “holography can be used to study the associative memory and consciousness of the human brain.” A nurse called Ito and left a message asking him to call back and schedule an appointment with Dr. Roque. On September 9, 2021 Dr. Waldron sent Ito an email recommending he follow up with the psychiatrist and stating Ito’s symptoms were “highly suggestive of a psychiatric disorder that will only improve with proper treatment.” On September 14, 2021 Ito replied to Dr. Waldron asking what “type of treatment” he was suggesting and whether Kaiser could facilitate an appointment with an expert in “holographic memory for consciousness.” On September 25, 2021 a nurse called Ito and offered him an appointment with Dr. Roque. Ito said that Dr. Roque was not able to provide what he was requesting and that he was not interested in psychiatric medications. That night Ito sent Dr. Waldron an email asking him to refer Ito to a “neuroscientist

1 An electroencephalogram, or EEG, is a test that records electrical activity in the brain. (People v. Steele (2002) 27 Cal.4th 1230, 1241.)

5 or consciousness researcher.” On September 28, 2021 Dr. Waldron responded: “Sorry, as I’ve told you several times previously, Kaiser Permanente does not have clinical neuroscientists that I can refer you to, nor is this what I would recommend. I also suspect you have a psychiatric illness Jeffrey, possibly schizophrenia. I would suggest following up with Dr. Roque and at least trying the treatment she suggests and see if it makes a difference for you.

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Bluebook (online)
Ito v. Kaiser Foundation Health Plan CA2/7, Counsel Stack Legal Research, https://law.counselstack.com/opinion/ito-v-kaiser-foundation-health-plan-ca27-calctapp-2025.