In re Xerox Corp. Securities Litigation

935 F. Supp. 2d 448, 2013 WL 1297937, 2013 U.S. Dist. LEXIS 46352
CourtDistrict Court, D. Connecticut
DecidedMarch 29, 2013
DocketCivil Action No. 3:99CV02374 (AWT)
StatusPublished
Cited by3 cases

This text of 935 F. Supp. 2d 448 (In re Xerox Corp. Securities Litigation) is published on Counsel Stack Legal Research, covering District Court, D. Connecticut primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
In re Xerox Corp. Securities Litigation, 935 F. Supp. 2d 448, 2013 WL 1297937, 2013 U.S. Dist. LEXIS 46352 (D. Conn. 2013).

Opinion

RULING ON MOTION FOR SUMMARY JUDGMENT

ALVIN W. THOMPSON, District Judge.

The plaintiffs bring this class action on behalf of all persons who purchased common stock from Xerox Corporation (“Xerox”) during the period from October 22, 1998 through October 7; 1999, alleging violations of the Securities Exchange Act of 1934 (the “Exchange Act”). The plaintiffs bring their claims under Sections 10(b) and 20(a) of the Exchange Act, 15 U.S.C. §§ 78j(b) and 78t(a) respectively, and Rule 10b-5,17 C.F.R. § 240.10b-5, promulgated by the Securities and Exchange Commission pursuant to Section 10(b). The defendants, Xerox Corporation (“Xerox”) and Xerox executive officers Barry Romeril, Paul A. Allaire and Richard Thoman, move for summary judgment on all claims in the plaintiffs’ Amended Consolidated Class Action Complaint (the “Complaint”). For the reasons set forth beloW; the defendants’ motion for summary judgment is being granted. -

I. FACTUAL BACKGROUND

A. The Worldwide Restructuring

On April 7, 1998, Xerox announced a company-wide restructuring (the “Worldwide Restructuring”). The Wqrldwide Restructuring consisted of 150 initiatives in Europe, Africa, Latin America, Asia and the United States. Xerox announced:

As a result of a six-month planning process involving more than 50 teams, Xerox will implement some 150. specific projects. Among them:
• Streamline and rationalize worldwide manufacturing, logistics,' distribution and service operations. For example, Xerox will centralize and consolidate U.S. parts depots and outsource storage and distribution.
• Move' from country-centric operations in Europe to a more “pan-European” structure to provide more efficient customer support. The company will rationalize and consolidate functions and locations to reduce duplication and to increase speed of response to, the marketplace.
• Overhaul administrative processes and associated resources to achieve significantly greater productivity and [452]*452speed of implementation. For example, Xerox will close one of four geographically-organized U.S. customer administrative centers with the remaining three re-focused by customer segment, enabling improved customer support at lower cost.
When fully implemented the ongoing pre-tax savings from the initiatives will be approximately $1 billion annually. Initially, more than half of the savings will be reinvested to implement process and systems changes in order to enable the restructuring, and in ongoing efforts to broaden and strengthen marketing programs and distribution channels to enhance revenue growth. Paybacks will be spread over three of four years, particularly in Europe where the process of implementation is more complex.

Press Release, Xerox Corp., Xerox Announces Worldwide Restructuring To Enhance Competitiveness in the Digital World: Company Will Eliminate 9,000 Jobs and Take $1 Billion After-Tax Charge IRX-PROD-0033970-71 (Apr. 7, 1998) (Levine Decl. Ex. 3).

B. The 1998 Customer Business Organization Reorganization

Xerox’s July 1998 reorganization of its Customer Business Organization (“the CBO Reorganization”) was one of the Worldwide Restructuring initiatives. The Customer Business Organization provided administrative support to Xerox’s U.S. sales force, also known as the North American Solutions Group (“NASG”). There were two major components of the CBO Reorganization. First, Xerox closed one of its four Customer Administration Centers and redistributed business among the remaining three centers, which it renamed Customer Business Centers (“CBCs”). CBC employees entered customer orders, recorded revenue, sent out bills, and answered customer questions. Second, Xerox removed Customer Business Representatives (“CBRs”) from its 36 regional sales offices (the Customer Business Units or “CBUs”) and transferred their duties, including order entry and processing and scheduling and delivery of equipment, to employees at the three remaining CBCs. CBRs were redeployed into other assignments at the CBUs. New employees were hired at the CBCs to perform the CBRs’ former duties.

As Senior Vice President of Xerox’s Customer Business Operations, Kenneth Baugher, observed in September 1999 that service level problems arose following the CBO Reorganization:

Background
In mid 1998, the Customer Business Centers (CBCs) were restructured to reduce General & Administrative costs consistent with Corporate priorities. Specifically, all order processing was centralized from the Customer Business Units (CBUs) into the Business Centers and equipment management was transferred from the CBUs to the Integrated Supply Chain (ISC). The number of Centers was reduced from 4 to 3 and the customers handled by each Center were realigned by customer type rather than by Sales District. As part of this restructure, roughly 500 heads were captured.
The Problem
Service level problems started to materialize immediately after the [CBO Reorganization] (especially in Chicago — our largest Center — which had undergone the largest degree of change). Order processing errors were frequent, order times stretched out to unacceptable levels, and Sales Reps could not get to the right people in the CBCs to resolve issues. Days Sales Outstanding (DSO) and Aged Receivables started to climb, [453]*453billing errors increased, and customers could not reach anyone to answer their questions. As a result, Sales Reps were drawn into the gulf to try to get orders processed, equipment delivered, and invoices corrected. Additionally, CBC workload, overtime, and pressure increased to intolerable levels and turnover increased, which exacerbated the problem.
Root Causes
Root causes for the problem are lack of resources, loss of skills, and disruption. Specifically, we lacked the systems and process improvements to support the resource reduction. Additionally, we lost hundreds of man-years of experience when we redeployed the highly experienced Customer Business Representatives into other assignments in their local CBUs and hired many completely new people in the Centers.

CBC Background Summary IRX-PROD-0110462 (Levine Decl. Ex. 87).1 Compounding these problems, Xerox assigned billing and collection personnel to order entry, so that there were fewer employees available to fix the bills and collect on them. By December 1998, A/R aged more than 120 days had increased 450% from $50 million in December 1997 to $225 million. DSO increased 17% from the second quarter of 1998, the quarter immediately preceding the implementation of the CBO Reorganization, to the third quarter of 1998, the first quarter following its implementation.

C. The 1999 Sales Force Realignment

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Related

Dalberth v. Xerox Corporation
Second Circuit, 2014
Dalberth v. Xerox Corp.
766 F.3d 172 (Second Circuit, 2014)
Abuhamdan v. Blyth, Inc.
9 F. Supp. 3d 175 (D. Connecticut, 2014)

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935 F. Supp. 2d 448, 2013 WL 1297937, 2013 U.S. Dist. LEXIS 46352, Counsel Stack Legal Research, https://law.counselstack.com/opinion/in-re-xerox-corp-securities-litigation-ctd-2013.