In Re Investigation Of Wall And Associates, Inc.

Court of Appeals of Tennessee·Decided November 12, 2021·No. M2020-01687-COA-R3-CV·Published

Opinion

11/12/2021

IN THE COURT OF APPEALS OF TENNESSEE AT NASHVILLE

September 14, 2021 Session

IN RE INVESTIGATION OF WALL AND ASSOCIATES, INC.

Appeal from the Chancery Court for Davidson County No. 18-0606-I Patricia Head Moskal, Chancellor

No. M2020-01687-COA-R3-CV

Pursuant to its authority to investigate unfair or deceptive trade practices under the Tennessee Consumer Protection Act (“TCPA”), Tenn. Code Ann. § 48-18-101, et seq., Appellee Office of the Tennessee Attorney General (“AG”) issued requests for information to Appellant Wall and Associates, Inc. (“Wall”). Tenn. Code Ann. § 47-18-106(a). Wall failed to comply with the AG’s requests, and the trial court entered orders compelling compliance and issuing sanctions. Wall appeals. Discerning no error, we affirm.

Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Chancery Court Affirmed and Remanded

KENNY ARMSTRONG, J., delivered the opinion of the court, in which J. STEVEN STAFFORD, P.J., W.S., and ARNOLD B. GOLDIN, J., joined.

John R. Jacobson and W. Russell Taber, Nashville, Tennessee, for the appellant, Wall and Associates, Inc.

Herbert H. Slatery III, Attorney General and Reporter; Andrée S. Blumstein, Solicitor General; Olha N.M. Rybakoff, Senior Assistant Attorney General; and Margaret M. Siller, Assistant Attorney General, for the appellee, State Attorney General.

OPINION

I. FACTUAL AND PROCEDURAL HISTORY

Wall is a Virginia-based company that maintains an office in Tennessee. The company describes its business as one “that helps people solve their tax problems by providing legal services” by acting “as a taxpayer representative, fulfilling the role

expressly granted in the Taxpayer’s Bill of Rights, 26 U.S.C. § 7803.” On September 7, 2017, the AG served Wall with a Request for Information (“RFI”) that contained, in relevant part, 24 requests for documents and 22 requests for written statements under oath. In accordance with the TCPA, the RFI stated that the AG had “reason to believe” that Wall “is engaging in, has engaged in, or . . . is about to engage in” certain unlawful conduct in violation of the TCPA in connection with its advertisement and provision of tax relief services. Tenn. Code Ann. § 47-18-106(a). Wall allegedly failed to comply fully with the RFI for eight months; accordingly, on May 14, 2018, the AG issued a 10-day notice to Wall under Tennessee Code Annotated § 47-18-106(c) advising that the AG intended to “initiate proceedings to enforce the RFI.”

On June 1, 2018, the AG filed a Petition for an Order to Show Cause in the Davidson County Chancery Court (“trial court”), seeking an order under Tennessee Code Annotated § 47-18-106(c) compelling Wall’s compliance with the RFI. The petition alleged that Wall had produced very limited information, including internal manuals, training documents, advertising information, and documents related to only thirteen selected Tennessee consumers; however, the AG alleged that Wall continued to withhold significant information, including documents related to the remaining Tennessee consumers along with certain financial information.1 The trial court heard the AG’s petition on December 21, 2018. From the bench, the trial court found that: (1) the AG “has the authority to issue the request for information based on 47-18-106(a)”; and (2) “the State has shown that it has reason to believe that there are deceptive practices in advertising.” The trial court then proceeded to discuss each of the AG’s requests, and, with some minor modifications, enforced the AG’s RFI. The trial court entered an order on February 14, 2019, on its rulings from the December 21, 2018 hearing.

On July 10, 2019, Wall filed a motion for clarification of the February 14, 2019 order. By order of September 25, 2019, the trial court denied the motion in part and granted it in part. Specifically, the trial court denied Wall’s requests to: (1) “compel the Attorney General to more specifically identify the conduct under investigation and the aim of its investigation”; (2) “limit the electronic mail custodians and to limit the search terms for request nos. 7, 17, and 20-21”; and (3) “deny the Attorney General’s request for additional discovery from Wall’s information technology contractor and Virginia outside counsel.” The trial court granted Wall’s motion “regarding Wall’s proposed certification form” and defined the applicable time period for the requests.

Following the entry of the September 25, 2019 order, Wall allegedly remained largely non-compliant with the RFI. As such, the AG moved the trial court for an order: (1) compelling compliance with the February 14, 2019 and September 25, 2019 orders; (2) imposing sanctions; and (3) assessing a civil penalty of not more than $1,000. The trial

1 There were originally two lawsuits filed against Wall, Case No. 18-0606-I and Case No. 18-0561-

I. Case No. 18-0561-I was dismissed.

court heard the motion on May 26, 2020. By order of September 14, 2020, the trial court granted the AG’s motion and ordered Wall to fully comply with the RFI within 20 days. The trial court imposed a penalty of $1,000 pursuant to Tennessee Code Annotated § 47- 18-106(e) and awarded the AG its “reasonable attorney’s fees and costs.” By order of October 23, 2020, the trial court denied Wall’s Tennessee Rule of Civil Procedure 59.04 motion to alter or amend its September 14, 2020 order. On November 13, 2020, the trial court heard the issue of attorney’s fees and costs. By order of November 23, 2020, the trial court awarded the AG $5,000 in fees and costs. Wall appeals.

II. ISSUES

The parties present several issues for review.2 However, we perceive that there are two dispositive issues, which we state as follows:

1. Whether the Attorney General exceeded its statutory authority in the Request for Information issued to Wall in 2017. 2. Whether the trial court abused its discretion in sanctioning Wall for failure to comply with the Request for Information.

2 Appellant presents the following issues for review:

1. Did the Chancery Court err in sanctioning Appellant for allegedly failing to comply with the State’s Request for Information (“RFI”) given that the RFI was not “sufficiently limited in scope, relevant in purpose, and specific in directive,” as required by State ex rel. Shriver v. Leech, 612 S.W.2d 454, 456 (Tenn. 1981), but instead had a grossly overly-broad scope, encompassing essentially everything Appellant does in the conduct of its business? 2. Did the Chancery Court err in sanctioning Appellant for allegedly failing to comply with the State’s RFI given that in four years the State has not identified one act or omission it claims violates the Tennessee Consumer Protection Act, nor one consumer the State claims has been harmed, with the result that the RFI is not supported by a reasonable factual basis? 3. After Appellant had provided the State over 100,000 pages of documents and a full day of testimony, did the Chancery Court err by sanctioning W&A for alleged non- compliance with an indefinite and unsupported RFI with which W&A had made every reasonable effort to comply and when neither the State nor the Court had identified the alleged non-compliance?

Appellee states the issues as follows:

1. Whether the chancery court was correct in determining that the Request for Information was properly issued to Respondent, Wall and Associates, Inc., by the Tennessee Attorney General under the Tennessee Consumer Protection Act, subject to the limitations and modifications set by the court. 2. Whether the chancery court properly sanctioned Respondent for failing to comply with the Request for Information.

III. STANDARD OF REVIEW

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