Hy Cite Corp. v. Badbusinessbureau.com, L.L.C.

418 F. Supp. 2d 1142, 2005 U.S. Dist. LEXIS 38082, 2005 WL 3811420
CourtDistrict Court, D. Arizona
DecidedDecember 27, 2005
DocketCIV.04-2856 PHX EHC
StatusPublished
Cited by9 cases

This text of 418 F. Supp. 2d 1142 (Hy Cite Corp. v. Badbusinessbureau.com, L.L.C.) is published on Counsel Stack Legal Research, covering District Court, D. Arizona primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Hy Cite Corp. v. Badbusinessbureau.com, L.L.C., 418 F. Supp. 2d 1142, 2005 U.S. Dist. LEXIS 38082, 2005 WL 3811420 (D. Ariz. 2005).

Opinion

ORDER

CARROLL, District Judge.

Defendant Xcentric Ventures, L.L.C. filed a Motion to Dismiss. [Dkt. 19]. Defendant Ed Magedson filed a Motion to Dismiss [Dkt. 38]. Those Motions are fully briefed.

Defendants Ed Magedson and Xcentric Ventures filed a Motion for Partial Reconsideration. [Dkt. 25]. Pursuant to the Court’s Order [Dkt. 26], Plaintiff filed a Response [Dkt. 31] and Defendants filed a Reply [Dkt. 34],

Facts Alleged in Plaintiff’s Amended Complaint

Defendant Ed Magedson manages Defendant Xcentric Ventures (Defendants). Defendants operate a website known as *1145 the Rip-off Report. 1 The website proclaims itself as “a worldwide consumer reporting Website & Publication, by consumers, for consumers, to file & document complaints about Companies or Individuals who ripoff consumers.” [Dkt. 7, ex. A, p. 1]. The website claims to contain reports on “over 1,000 different Topics & Categories.” [Dkt, 7, ex. A, p. 1], The website allows users to post and view complaints, so called “Rip-off Reports,” about businesses. Website users may also post comments or suggestions on complaints other users have posted. The website instructs its users that complaints may be used as negotiating tools with businesses. Specifically, the website states that a user may file a Rip-off Report detailing a complaint with a business, provide the business with notice of the Rip-off Report and advise the business that the user will update the Ripoff Report to include positive information about the business if the business resolves the user’s complaint. [Dkt. 7, ex. A, p. 4]. The website states that media attention may follow the filing of a Rip-off Report. The website gives lawyers and potential plaintiffs instructions concerning how to use the information on the website to organize and file class action lawsuits. [Dkt. 7, ex. A, pp. 2, 4-5].

Defendants encourage users who want to do more than simply post complaints to become “Rip-off Reporters.” A Rip-off Reporter answers the public’s “need [for] heroes and heroines, who w[ill] expose bad business and get them to clean up their act.” [Dkt. 7, ex. C, p. 1]. Defendants outline the questions a Rip-off Reporter should investigate, and invite Rip-off Reporters to contact Defendants with questions about investigating businesses. Ripoff Reporters are also encouraged to provide their names when posting on the website, which is otherwise done anonymously. Rip-off Reporters are not normally compensated, but according to Defendants’ website “once we see your work over a period of time, we fee (sic) [words missing in original] honest and dedicated, and depending on the region you’re in you will be considered for compensation.” [Dkt. 7, ex. C, p. 2], The website includes a tab containing information for those who wish to volunteer for the Rip-off Report.

According to Plaintiffs Amended Complaint, Defendants contribute material to the website. [Dkt. 7, pp. 6 — 7]. Defendants “produce original content contained in the Rip-Off Reports.” 2 [Dkt. 7, p. 6]. Defendants produce editorials and create titles to the Rip-off Reports posted by users of the website. Defendants exercise editorial control over the website. Defendants use the website to solicit donations and sell the book, “Rip-Off Report.com Do-It-Yourself Guide: How to get Rip-off Revenge.”

Plaintiff sells dinnerware and cookware under the trademarked name “Royal Prestige.” On November 17, 2004, the Rip-off Report website included 35 Rip-off Reports involving Royal Prestige. Those reports detail various complaints about Plaintiffs business, including their sales tactics, misleading promotional offers, the quality of the dinnerware and cookware, and Plaintiffs refusal to abide by the terms of its sales contracts. [Dkt. 7, ex. G]. Plaintiff alleges that those reports contain “negative, false, misleading, and defamatory statements.” For example, the website contains the statements: “Royal *1146 PrestigeHy-Cite (sic) Liars, Thieves, Criminals;” “Hy-Cite (sic) was fined by several AGS around the country for their former scare tactics of telling people they would DIE if they cooked in any other cookware;” “Royal Prestige ripoff Contract is not valid for cancellation (sic)... I realized this was a crooked company;” and “Royal PrestigeHy Cite Corporation ripoff and deceitful sales tactics.” [Dkt. 7, p. 11].

Concerned with the complaints and statements appearing on the Rip-off Report website, Plaintiff, through counsel, sent letters to the website on April 16, 2003 and April 30, 2003, informing Defendants that they were publishing defamatory material and misusing Plaintiffs trademark. [Dkt. 7, p. 11]. On April 17, 2003 and May 28, 2003, Defendants’ website, through counsel, responded in letters, directing Plaintiff to a mediation “program by which it has assisted several companies in resolving complaints and has posted reports on the website praising the companies for their cooperation and excellent customer service.” [Dkt. 7, ex. I, p. 1], The letter instructed Plaintiff that if it was interested in the program, it should send a e-mail to the editor of the Rip-off Report website. Plaintiff did so.

On July 11, 2003, after Plaintiff and Defendant Magedson had exchanged a series of e-mails, Defendant Magedson described the mediation program and its cost. Under the program, Defendants would e-mail “all the consumers who feel they were victimized, stating that they will get a full refund plus a min[imum] of 5% more for their inconvenience explaining (something to the effect of) management did not realize this was going on, and they are glad (as we discussed by phone) that these Rip-off Reports were there to let them know of the problems.” [Dkt. 7, ex. J, p. 1 (parenthetical statements in original) ]. Once a user’s complaint reported in a Rip-off Report was resolved, Defendants would update the Rip-off Report and its title to show the complaint was resolved. If a user did not respond to Defendants’ email, Defendants would update the Report to “reflect Hy Cites (sic) willingness to satisfy this customer, but apparently they either filed a bogus Report, or they are a disgruntled employee, a competitor (sic) etc, what ever (sic) our findings, with some assistance from you, as to the possibilities of why they did not respond, the Report will reflect that and will definitely put you in a good light” [Dkt. 7, ex. J, p. 2], Defendants would add to each Rip-off Report a link to a statement, written by Plaintiff, explaining the steps it took to resolve the complaint.

Before Defendants would e-mail the users who filed Rip-off Reports, Plaintiff would have to send a $30,000 check. Plaintiff would also have to provide Defendants with a statement explaining the reasons for the complaints. Defendants would then “evaluate your statement, to see if we can work with it to make this program work.” [Dkt. 7, ex. J, p. 2], Once all the Reports were updated, Plaintiff would be required to provide another $20,000. Thereafter, Plaintiff would be required to pay a $1,500 monthly retainer, in exchange for Defendant notifying Plaintiff of any complaints, as long as there were no more than four per month, and giving Plaintiff an opportunity to resolve the complaints before allowing any new Rip-off Reports against Plaintiff to be posted. [Dkt. 7, ex. J, p. 3].

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Bluebook (online)
418 F. Supp. 2d 1142, 2005 U.S. Dist. LEXIS 38082, 2005 WL 3811420, Counsel Stack Legal Research, https://law.counselstack.com/opinion/hy-cite-corp-v-badbusinessbureaucom-llc-azd-2005.