Hollie Jackson, as Administrator of the Estate of Emma Hayes, and on Behalf of the Wrongful Death Beneficiaries of Emma Hayes v. Mayfield Ky Opco, LLC D/B/A Mayfield Health and Rehabilitation

Kentucky Supreme Court·Decided December 18, 2025·No. 2024-SC-0180·Published

Opinion

RENDERED: DECEMBER 18, 2025 TO BE PUBLISHED

Supreme Court of Kentucky 2024-SC-0180-DG

HOLLIE JACKSON, AS APPELLANT ADMINISTRATOR OF THE ESTATE OF EMMA HAYES, DECEASED, AND ON BEHALF OF THE WRONGFUL DEATH BENEFICIARIES OF EMMA HAYES

ON REVIEW FROM COURT OF APPEALS V. NO. 2023-CA-0260 GRAVES CIRCUIT COURT NO. 21-CI-00367

MAYFIELD KY OPCO, LLC D/B/A APPELLEES MAYFIELD HEALTH AND REHABILITATION; CLEARVIEW HEALTHCARE MANAGEMENT KY, LLC D/B/A CLEARVIEW HEALTHCARE MANAGEMENT; CRYSTAL JANES; HUGHES ASH; SUSAN ALLEN, RN; AND THE PORTOPICCOLO GROUP, LLC

OPINION OF THE COURT BY CHIEF JUSTICE LAMBERT REVERSING AND REMANDING

Hollie Jackson, as administrator of his late mother’s estate, appeals a Court of Appeals ruling that affirmed the Graves Circuit Court’s dismissal of his lawsuit against nursing home defendants Mayfield, KY OPCO, LLC D/B/A Mayfield Health and Rehabilitation; Clearview Healthcare Management, KY, LLC D/B/A Clearview Healthcare Management; Crystal Janes; Hughes Ash;

Susan Allen; and the Portopiccolo Group, LLC (collectively, Mayfield). The circuit court granted summary judgment in favor of Mayfield upon finding that it was entitled to immunity under KRS 1 39A.275, Kentucky’s COVID immunity statute. After review, this Court holds that the circuit court erred by granting summary judgment. We accordingly reverse the Court of Appeals’ decision, vacate the circuit court’s summary judgment order, and remand for further proceedings consistent with this Opinion.

I. FACTUAL AND PROCEDURAL BACKGROUND On February 6, 2018, then-eighty-five-year-old Emma Hayes was admitted to Mayfield, a nursing home. Emma required twenty-four-hour monitoring and assistance with all aspects of daily life due to being wheelchair bound, her advanced age, and her numerous health conditions such as congestive heart failure, non-Alzheimer’s dementia, epilepsy, syncope, chronic obstructive pulmonary disease, osteoarthritis, arteriosclerotic heart disease, diabetes, cholelithiasis, arteriosclerotic peripheral vascular disease, arteriosclerotic cerebrovascular disease, and pulmonary hypertension.

As detailed below, we know very little about Emma’s level of care because Mayfield refused to respond to the majority of Jackson’s requests for discovery. However, portions of her medical records from Mayfield establish that on November 26, 2020, she tested positive for COVID and was transferred to Mayfield’s dedicated COVID unit. One week later on December 3, 2020, at

1 Kentucky Revised Statutes.

8:51 a.m. Mayfield’s staff attempted to rouse Emma in order to administer her numerous medications but were unable to. Abandoning that effort, Mayfield’s staff took no action until nearly five hours later 2 at 1:45 p.m. when they took her vitals. By that time her blood pressure was 160/75, her pulse was forty- four beats per minute, her oxygen saturation was eighty-seven percent, her respiration was fifty breaths per minute and “labored,” her temperature was ninety-nine point six degrees Fahrenheit, and there was “jerking/twitching of [her] upper extremities and head.” Emma was accordingly transported by ambulance to Jackson Purchase Medical Center (JPMC), a local hospital.

The ambulance’s patient care record stated that Emma’s level of distress was “severe.” The “chief complaint” listed was difficulty breathing and the “secondary complaint” was altered mental status. The emergency service worker’s primary impression was “shortness of breath” and his or her secondary impression was “COVID-19 – confirmed by testing.” The emergency room records from JPMC indicate that Emma was in respiratory distress when she arrived at 2:38 p.m., that she was intubated at 2:58 p.m., and that she passed away at 3:40 p.m.

Despite the fact that Emma was deceased by 3:40 p.m. on December 3, 2020, her medical records from Mayfield charted that evening mysteriously

2 Mayfield asserted, and the circuit court found in its order granting summary

judgment, that Mayfield took Emma’s vitals at 9:51 a.m. on December 3 and found them to be normal. There is no evidence that this ever occurred based on any of Emma’s medical records that are now before this Court. The circuit court also found that a chest x-ray was performed on December 2, 2020, that showed no acute cardiopulmonary disease. Again, we find nothing in Emma’s medical records now before us that support that finding.

state that during the night shift from 6 p.m. on December 3 to 6 a.m. on December 4 she received assistance with bed mobility; she was assisted with dressing herself; that she voided her bowels, and the substance was putty-like; that a pressure reducing device was placed in her bed; that she was turned and repositioned in bed; that no troubling behavior such as crying, screaming, kicking, biting, spitting, or abusive language were observed; and that she refused to eat a snack.

Jackson filed the lawsuit at issue herein on November 9, 2021. His nine-

count complaint alleged negligence, medical negligence, violations of a long- term care resident’s rights, common law fraud, breach of fiduciary duty, wrongful death, entitlement to punitive damages, and individual counts of negligence against two administrators and a registered nurse. Jackson’s complaint asserted that Mayfield knew Emma was dependent upon it for twenty-four-hour care and that due to its ongoing and routine indifference for her basic care and needs she suffered respiratory failure, significant pain that went untreated, the accelerated deterioration of her health, unplanned weight loss and malnutrition, violations of her dignity, and death.

The complaint alleged that Mayfield engaged in various acts of misconduct such as failing to maintain sufficient staffing levels and appropriate oversight of nursing personnel; failing to follow applicable rules and regulations promulgated by the Cabinet for Health and Family Services

(CHFS); 3 failing to maintain records; failing to allocate sufficient resources to ensure patients’ basic care needs were met; failing to take reasonable steps to prevent, eliminate, and correct deficiencies in resident care; and failing to disclose a culture of patient harm within the facility.

The complaint further alleged that Mayfield failed to ensure Emma received timely and accurate care assessments, treatments, and medications; failed to ensure she received timely medical intervention in response to significant changes in condition; failed to recognize significant changes in her health status, failed to notify her physician and family of those changes, and failed to transfer her to a hospital when her health declined beyond Mayfield’s ability to treat; failed to ensure Emma was kept free from mental and physical abuse; and that it took affirmative steps to conceal its own fraudulent conduct by manipulating and/or falsifying Emma’s medical records in an attempt to make it appear that her minimum care needs were being met. It asserted that Mayfield’s acts of negligence and medical negligence “[were] accompanied by such wanton or reckless disregard for the health and safety of [Emma] as to constitute gross negligence.” None of Jackson’s claims for relief were based on Emma’s exposure to, or contraction of COVID, nor did he allege that Emma’s injuries or death were caused by Mayfield’s services or treatment to address the spread of COVID, or any services Mayfield performed outside the normal course

3 To be clear, Jackson’s complaint did not state that Mayfield failed to follow

COVID regulations promulgated by CHFS, but rather that it failed to follow the nonpandemic related regulations it was required to follow as a licensed nursing home.

of its business in response to COVID. Indeed, the word “COVID” appears nowhere in his complaint.

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Hollie Jackson, as Administrator of the Estate of Emma Hayes, and on Behalf of the Wrongful Death Beneficiaries of Emma Hayes v. Mayfield Ky Opco, LLC D/B/A Mayfield Health and Rehabilitation, (Ky. 2025).

Hollie Jackson, as Administrator of the Estate of Emma Hayes, and on Behalf of the Wrongful Death Beneficiaries of Emma Hayes v. Mayfield Ky Opco, LLC D/B/A Mayfield Health and Rehabilitation (Hollie Jackson, as Administrator of the Estate of Emma Hayes, and on Behalf of the Wrongful Death Beneficiaries of Emma Hayes v. Mayfield Ky Opco, LLC D/B/A Mayfield Health and Rehabilitation) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

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