ALBRIGHT, Justice:
Appellant Holly D. Heldreth appeals from the November 16, 2004, order of the Circuit Court of Harrison County through which the trial court made a reduced award of attorney’s fees that are statutorily authorized1 in connection with a successful result in a sexual harassment action. Upon its review and hearing of Appellant’s counsel’s motion for cumulative attorney’s fees in the amount of $43,085, the trial court awarded twenty percent of the fees requested for the amount of $8,617.2 In justification of this fee reduction, the trial court explained that the fees submits ted were not capable of being readily divided based on the differing theories originally advanced by Ms. Heldreth and accordingly required an across-the-board eighty percent deduction because Appellant succeeded on only one of her five original theories of recovery.3 Upon our review of this issue, we conclude that the trial court committed error by arriving at the award of attorney’s fees through application of a straight percentage formula of reduction. Accordingly, we reverse and remand to’ permit the trial court to make an awai’d of reasonable attorney’s fees by applying factors appropriate for calculation of a reasonable fee award. In addition, on remand the lower court should consider the additional guidance offered by this Court with regal’d to making a statutory fee award where the complainant and her counsel have previously entered into a contingency fee agreement.
I. Factual and Procedural Background
Appellant was a receptionist in the Clarks-burg, West Virginia, medical office of Appel-lee Dr. Ali A. Rahimian from August 2000 until she left his employ on December 5, 2001. Dr. Rahimian was also Appellant’s gynecologist. In the complaint, Ms. Hel-dreth alleged that she was forced to quit as a result of sexual harassment and a sexual assault. The alleged assault occurred in connection with the administration by Dr. Rahi-mian of a Depo-Provera injection.
Appellant asserted five separate causes of action against Dr. Rahimian through a lawsuit filed in state court. She alleged sexual harassment under the West Virginia Human Rights Act based on a hostile work environment;4 quid pro quo sexual harassment;5 [466]*466intentional infliction of emotional distress; assault and battery; and wrongful discharge in violation of public policy.6 At trial, Appellant’s counsel made a strategy determination to proceed to the jury on only two of the five original causes of action. Consequently, the jury was asked to make determinations only as to Appellant’s two sexual harassment claims, one of which involved an alleged hostile work environment while the other claim centered on allegations of quid pro quo sexual harassment.
The jury found for Appellant on the sexual harassment claim predicated on hostile work environment, but against her on the quid pro quo claim of sexual harassment.7 The jury returned damages in the amount of $5,000 for emotional distress; $6,300 for lost wages; and $1,000 in punitive damages for a total award of $12,300.
When Appellant’s attorney submitted his request for attorney’s fees and expenses,8 he submitted a bill for 246.09 hours of work at a rate of $175 an hour for a total amount of $43,085. After holding a hearing on the issue of a statutory fee award, the trial court decided to apply a percentage basis and awarded Appellant’s counsel 20% of his requested fees for a total amount of $8,617. In its order authorizing the award, the trial court noted that this award of statutory fees was in addition to the 40% contingency fee counsel would receive from his client pursuant to their contractual fee arrangement.
Through this appeal, Appellant seeks a reversal of the trial court’s use of a straight percentage basis in making the fee award and additional reimbursement for the fees reasonably required to prosecute this appeal.
II. Standard of Review
Our review of the issue of a trial court’s award of attorney’s fees is to determine whether the lower court committed error in making the award. In Bond v. Bond, 144 W.Va. 478, 109 S.E.2d 16(1959), we explained: “[T]he trial [court] ... is vested with a wide discretion in determining the amount of ... court costs and counsel fees; and the trial [court’s] ... determination of such matters will not be disturbed upon appeal to this Court unless it clearly appears that [it] has abused [its] discretion.” Id. at 478-79, 109 S.E.2d at 17, syl. pt. 3, in part. Accordingly, we proceed to determine whether the award of attorney’s fees made by the trial court in this case constitutes an abuse of its discretion.
III. DISCUSSION
Appellant argues that the methodology the trial court employed to arrive at the award of attorney’s fees granted in this case was an abuse of its discretion. In making its award, the trial court opined as follows:
The hourly rate of $175 is an appropriate rate based on prevailing market rates of other similar attorneys in this area. However, the total number of hours expended (246.90 hours) should not be used, as the Plaintiff only prevailed as to one count which provided for the recovery of attorney fees. It is impossible to discern from the detailed invoice which Plaintiffs counsel has submitted how many hours' were devoted to each distinct cause. Therefore, the Court will use a percentage basis. Since only one of the causes of action allowed for the recovery of attorneys’ fees and the Plaintiff prevailed on that one cause of action, then 20 percent of [467]*467the total attorneys’ tees or the sum of $8,617.00 should be awarded to Plaintiffs counsel, in addition to the forty (40) percent of the total verdict he will receive from the Plaintiff under them contingency fee arrangement.
The underlying basis for an award of fees pursuant to the fee shifting statute at issue was articulated in Bishop Coal Company v. Salyers, 181 W.Va. 71, 380 S.E.2d 238 (1989):
The goal of the West Virginia human rights law is to protect the most basic, cherished rights and liberties of the citizens of West Virginia. Effective enforcement of the human rights law depends upon the action of private citizens who, from our observations of these matters, usually lack the resources to retain the legal counsel necessary to vindicate their rights. Full enforcement of the civil rights act requires adequate fee awards.
181 W.Va. at 80, 380 S.E.2d at 247. Thus, inherent in any statutory fee award made pursuant to West Virginia Code § 5 — 11—13(c) is a recognition that the economic incentive provided by such a fee-shifting mechanism is necessary to attract competent counsel for the purpose of enforcing civil rights laws that serve to protect the interests of this state’s citizenry.
The calculation of attorney’s fees in a human rights action requires, as this Court has previously recognized, the exclusion of hours spent on unsuccessful claims. In explaining in Bishop Coal that a fee reduction is warranted when a plaintiff is only partially successful in pursuing various theories of recovery, this Court stated:
In the case before us the appellant argues that Ms. Salyers did not prevail on all counts of her complaint and therefore, the attorney’s fees should be reduced to the extent that hours were devoted to issues on which Ms. Salyers did not prevail. We agree with appellant’s general principle, but we find that in Ms. Salyers’ case the appellant failed to refine its general argument to apply to the specific facts before us.
181 W.Va. at 82-83, 380 S.E.2d at 249-250. In explaining, however, that the hours spent preparing a case are not always capable of being categorized according to the theories pursued in developing the case, we opined:
As we review the record, we find that the gravamen of Ms. Salyers[’] complaint was that she should have been made a scoop operator and would have been promoted to that position had she not been a woman. On this issue she prevailed entirely and the other allegations of sexual harassment were simply part and parcel of her basic complaint. Often plaintiffs will have one basic problem which, in a complaint, they express in numerous alternative ways, each corresponding to a slightly different legal theory. When this occurs, as it did in the ease before us, the fact that the commission or court selects one of the theories upon which to award relief does not necessarily mean that the plaintiff has not substantially prevailed. However, when a complainant sets forth distinct causes of action so that the facts supporting one are entirely different from the facts supporting another, and then fails to prevail on one or more such distinct causes of action, the appellant is correct that attorneys’ fees for the unsuccessful causes of action should not be awarded. However, Ms. Salyers’ third issue, namely, pattern discrimination, was an extension of her other issues and not a distinct cause of action. Further, limited effort was expended to develop additional facts beyond the facts alleged under her prevailing theory.
Id. at 83, 380 S.E.2d at 250 (footnote omitted).
What is critical in parsing out fees for unsuccessful claims, as Bishop Coal makes clear, is determining whether a separate and distinct factual development was required to support those alternate theories of recovery upon which recovery was not obtained. If this is the case, then those fees arising in connection with the unsuccessful claims are to be culled out. When, however, the plaintiffs counsel relies on the same factual pattern to assert different types of potential recovery, the fee sifting process becomes [468]*468more difficult. The United States Supreme Court9 discussed the inherent difficulty presented by the need to make statutory fee awards based on the degree of the plaintiff’s success in Hensley v. Eckerhart, 461 U.S. 424, 103 S.Ct. 1933, 76 L.Ed.2d 40 (1983):
[T]he plaintiffs claims for relief will involve a common core of facts or will be based on related legal theories. Much of counsel’s time will be devoted generally to the litigation as a whole, making it difficult to divide the hours expended on a claim-by-claim basis. Such a lawsuit cannot be viewed as a series of discrete claims. Instead, the district court should focus on the significance of the overall relief obtained by the plaintiff in relation to the hours reasonably expended on the litigation.
Id. at 435, 103 S.Ct. 1933;10 see also Johnson v. Hugo’s Skateway, 974 F.2d 1408, 1419 (4th Cir.1992) (remanding fee award based on district court’s reduction of counsel’s fee request after recognizing that the plaintiff “received a sizable verdict and that all three counts arose from a ‘common core of facts’ ”) (citing Hensley, 461 U.S. 424 [435, 103 S.Ct. 1933]).
While properly recognizing the need to reduce the submitted attorney’s fees based on Appellant’s partial success at trial, the circuit court applied a misguided approach in making the fee reduction. In this case, the circuit court concluded that it could not identify which of the submitted time descriptions corresponded to the successful theory upon which Appellant prevailed. Rather than requesting a revised time report from Appellant’s counsel with hours spent on the unsuccessful theories redacted or attempting to identify a reasonable fee based on the hours submitted, the trial court opted to apply a twenty percent multiplier to arrive at the hours that were reasonably spent on advancing Appellant’s case. This methodology of calculating attorney’s fees has been expressly rejected by other courts.
In Hensley, the United States Supreme Court “agree[d] with the District Court’s rejection of ‘a mathematical approach comparing the total number of issues in the case with those actually prevailed upon.’” 461 [469]*469U.S. at 435-36 n. 11, 103 S.Ct. 1933. As the high court commented, “[s]uch a ratio provides little aid in determining what is a reasonable fee in light of all the relevant factors.” Id. at 436 n. 11, 103 S.Ct. 1933. In an apposite decision, the Fourth Circuit Court of Appeals in Brodziak v. Runyon, 145 F.3d 194 (4th Cir.1998), vacated an award of attorney’s fees where the district court awarded 40% of requested fees and costs based on the fact that the plaintiff prevailed on only 40% of his claims. Observing that “the Hensley Court explicitly rejected the notion that a court may calculate an award of attorneys’ fees by means of a purely mathematical comparison between the number of claims pressed and the number prevailed upon,” the appellate court in Brodziak found the 60% fee reduction to be in contravention of the principles announced in Hensley. 145 F.3d at 197.
While a trial court cannot calculate what constitutes a reasonable award of attorney’s fees by utilizing a mathematical formula that compares the successful to the unsuccessful claims, as the high court announced in Hensley, we acknowledge that “[tjhere is no precise rule or formula for making these [fee] determinations.” 461 U.S. at 436, 103 S.Ct. 1933. In making a reduction based on the limited success of a plaintiff in pursuing his/her statutory claims, the United States Supreme Court offered the suggestion in Hensley that “the district court may attempt to identify specific hours that should be eliminated, or it may simply reduce the award to account for the limited success.” Id. at 436-37,103 S.Ct. 1933. Accordingly, we hold that although a circuit court has discretion in setting an award of reasonable attorney’s fees and expenses that are authorized in connection with the successful pursuit of a claim under the West Virginia Human Rights Act, the trial court is not permitted to apply a percentage reduction based on the ratio of claims pursued to claims prevailed upon when making such an award.
The calculation of reasonable fees must be made pursuant to standards which are well-established for awarding attorney’s fees in cases that involve the protection of human rights. In syllabus point three of Bishop Coal, we held that:
When the relief sought in a human rights action is primarily equitable, “reasonable attorneys’ fees” should be determined by (1) multiplying the number of hours reasonably expended on the litigation times a reasonable hourly rate — the lodestar calculation — and (2) allowing, if appropriate, a contingency enhancement. The general factors outlined in Syllabus Point 4[of] Aetna Cas. & Sur. Co. v. Pitrolo, 176 W.Va. 190, 342 S.E.2d 156 (1986) should be considered to determine: (1) the reasonableness of both time expended and hourly rate charged; and, (2) the allowance and amount of a contingency enhancement.
181 W.Va. at 72, 380 S.E.2d at 239. In this case, Appellant did not seek a contingency enhancement11 so the issue of fee calculation is centered solely on arriving at an award based on the standards for determining a reasonable fee where a third party is required to pay under a fee-shifting mechanism, such as that presented by West Virginia Code § 5 — 11—13(c).
Those standards were delineated in syllabus point four of Aetna Casualty & Surety Co. v. Pitrolo, 176 W.Va. 190, 342 S.E.2d 156 (1986):
Where attorney’s fees are sought against a third party, the test of what [470]*470should be considered a reasonable fee is determined not solely by the fee arrangement between the attorney and his client. The reasonableness of attorney’s fees is generally based on broader factors such as: (1) the time and labor required; (2) the novelty and difficulty of the questions; (3) the skill requisite to perform the legal service properly; (4) the preclusion of other employment by the attorney due to acceptance of the case; (5) the customary fee; (6) whether the fee is fixed or contingent; (7) time limitations imposed by the client or the circumstances; (8) the amount involved and the results obtained; (9) the experience, reputation, and ability of the attorneys; (10) the undesirability of the case; (11) the nature and length of the professional relationship with the client; and (12) awards in similar cases.
176 W.Va. at 191-92, 342 S.E.2d at 157. In its order, the circuit recognized the applicability of these factors and further observed that “Bishop does not contemplate that every factor listed in Aetna be considered in determining the reasonableness of attorneys’ fees.” Casteel v. Consolidation Coal Co., 181 W.Va. 501, 508, 383 S.E.2d 305, 312 (1989).
After concluding that the full amount of the requested fee award “should not be used, as the Plaintiff only prevailed as to one count which provided for the recovery of attorney fees,” the trial court referenced the factors approved by this Court for determining a reasonable award of attorney’s fees. It did not, however, make specific findings of fact with regard to these factors, other than finding that the hourly rate of $175 “is an appropriate rate based on prevailing market rates of other similar attorneys in this area.” The only other findings made by the trial court were more typical of the considerations employed when applying a contingency enhancement, which was not at issue in this case.12
While the trial court’s findings relative to the fee award in this case amount to more than the summary conclusion of a specific fee award that this Court found deficient in Shafer v. Kings Tire Service, Inc., 215 W.Va. 169, 597 S.E.2d 302 (2004), the findings made in this case do not fully comport with what is required under both Bishop Coal and Pitro-lo. In Shafer, the trial court referenced its discretion to set attorney’s fees, noted that the plaintiffs partial success warranted “some award of a portion of a attorney’s fees [sic],” and then announced a seemingly arbitrary fee amount. 215 W.Va. at 178, 597 S.E.2d at 311. As we reasoned in reversing and remanding the fee award in Shafer, “an award of a portion of the requested fees is allowable [only] if such reduction is supported by application of the Bishop and Pitrolo factors.” 215 W.Va. at 178, 597 S.E.2d at 311.
Given the trial court’s improper use of a mathematical reducer in setting the award of fees and the lack of factual findings as required by this Court’s decisions in Bishop Coal and Pitrolo, this matter must be reversed and remanded to permit the trial court to recalculate an award of reasonable attorney’s fees. In arriving at that figure, the existence of a contingency fee agreement should not be relied upon to affect the amount of the award, as it clearly was when the trial court made its initial award of statutory fees.13 On remand, the trial court is to [471]*471determine an award by applying the factors set forth in Bishop Coal and Pitrolo.14
To assist the trial court in making its determination on remand, we offer the following guidance for consideration in making the fee award. The trial court needs to be mindful of the fact that the fee-shifting statute at issue contemplates that the fee award belongs to the successful complainant. See W.Va.Code § 5 — 11—13(c); see also Stair v. Turtzo, Spry, Sbrocchi, Faul & Labarre, 564 Pa. 305, 768 A.2d 299, 305 (2001) (recognizing that “ ‘it is the party, rather than the lawyer who is ... eligible [to obtain statutory fee recovery]’ ”) (citing Venegas v. Mitchell, 495 U.S. 82, 87, 110 S.Ct. 1679, 109 L.Ed.2d 74 (1990)). Thus, in making a new fee award on remand, the trial court should make the statutory fee award to the plaintiff, rather than to her counsel. The purpose of fee-shifting statutes, such as that involved here, is to “ ‘benefit the employee, who would otherwise have to pay the contractual attorney fees out of his or her benefits recovered in the litigation,” ’ and not to serve as a fee enhancement mechanism for attorneys representing complainants in human rights actions. Duhon v. Trend Serv., Inc., 809 So.2d 1222, 1227 (La.App. 3rd Cir.2002) (quoting McCarroll v. Airport Shuttle, Inc., 773 So.2d 694, 700 (La.2000) and emphasis omitted).
Having recognized that fee-shifting statutes are intended to benefit the complainant by not reducing the value of their verdicts, any amount of a statutory fee award that is over and above the amount of the contractual obligation to remunerate counsel is properly an amount that can ultimately be awarded to the attorney.15 A contingency fee arrangement is not a ceiling with regard to the fee awards that an attorney can receive where statutory fee-shifting is involved. In rejecting the notion that a contingent-fee agreement should limit the amount of fees recoverable in a federal civil rights action, the United States Supreme Court in Blanchard v. Bergeron, 489 U.S. 87, 109 S.Ct. 939, 103 L.Ed.2d 67 (1989), reasoned:
Respondent cautions us that refusing to limit recovery to the amount of the contingency agreement will result in a “windfall” to attorneys who accept § 1983 actions. Yet the very nature of recovery ... is designed to prevent any such “windfall.” Fee awards are to be reasonable, reasonable as to billing rates and reasonable as to the number of hours spent in advancing the successful claims. Accordingly, fee awards, properly calculated, by definition will represent the reasonable worth of the services rendered in vindication of a plaintiffs civil rights claim. It is central to the awarding of attorney’s fees ... that the district court judge, in his or her good judgment, make the assessment of what is a reasonable fee under the circumstances of the case. The trial judge should not be limited by the contractual fee agreement between plaintiff and counsel.
... .The attorney’s fee provided for in a contingent-fee agreement is not a ceiling upon the fees recoverable under § 1988.
489 U.S. at 96, 109 S.Ct. 939; accord Venegas, 495 U.S. 82, 110 S.Ct. 1679, 109 L.Ed.2d 74 (upholding plaintiffs counsel’s right to collect reasonable contingent fee that exceeded statutory fee award on grounds that civil rights fee-shifting statute controls only what losing party must pay, not what the prevailing plaintiff must pay his lawyer); Commonwealth v. PBS Coals, Inc., 677 A.2d 868 (Pa.1996) (holding that contingency fee agreement did not preclude attorney from receiving award of statutory attorney’s fees).
In Venegas, the United States Supreme Court addressed how a plaintiffs freedom to contract with his or her attorney with [472]*472regal'd to fee arrangements impacts on the recovery of fees where a fee-shifting statute is involved. According to the high Court, the intent of the fee-shifting mechanism incorporated into the federal civil rights act is to assist potential complainants in securing “reasonably competent lawyers” and to “avoid having their recovery reduced by contingent-fee agreements.” 495 U.S. at 86, 89, 110 S.Ct. 1679. The United States Supreme Court has made clear, however, that fee-shifting statutes cannot “protect[] plaintiffs from having to pay what they have contracted to pay, even though their contractual liability is greater than the statutory award that they may collect from losing opponents.” Id. at 89, 110 S.Ct. 1679. Thus, the enforceability of a contingent-fee contract is not affected by the presence of a fee-shifting statute that imposes responsibility on a third-party for attorney’s fees and expenses. See Venegas, 495 U.S. at 87, 110 S.Ct. 1679 (observing that nothing “in the legislative history ... persuades us that Congress intended [42 U.S.C.] § 1988 to limit civil rights plaintiffs’ freedom to contract with their attorneys”)
While fee structures that involve a contingent-fee arrangement are clearly enforceable despite the existence of a fee-shifting statute, attorneys are not entitled to receive both the statutory fee award and the full amount of the contingent fee.16 Other courts have recognized that this would amount to either double recovery or a wundfall, and we agree. See State ex rel. Okla. Bar Ass’n v. Weeks, 969 P.2d 347, 356 (Okla. 1998) (observing that “[t]hose federal courts which have considered the issue of an attorney’s recovery of both the court awarded statutory fee and the entirety of the contingent fee amount, have disallowed the arrangement as inappropriate and a windfall to the attorney”); Venegas v. Skaggs, 867 F.2d 527, 534 n. 7 (9th Cir.1989) (“Where the district court concludes that a contingent fee that exceeds the statutory award is reasonable, the plaintiff may be required to pay the difference between the [§ ] 1988 award paid by the defendant and the contingent fee. The plaintiffs attorneys are not entitled to both the statutory award and the full amount of the contingent fee.”) (citation omitted), aff'd. sub nom. Venegas v. Mitchell, 495 U.S. 82, 110 S.Ct. 1679, 109 L.Ed.2d 74 (1990).
When this matter is remanded to the circuit court, the trial court must first determine whether there was a separate and distinct factual development that was required to support the four additional theories of recovery originally pursued by Appellant. For example, the fees associated with the quid pro quo sexual harassment theory may be recoverable if the same core facts supported that alternate theory of sexual discrimination. See Plyler v. Evatt, 902 F.2d 273, 280 (4th Cir.1990) (stating that “where the issues presented ... in separate claims involve the same common core of facts or related legal theories, the case ‘cannot be viewed as a series of discrete claims’” and the trial court should “ ‘focus on the significance of the overall relief obtained by the [473]*473plaintiff in relation to the hours reasonably expended on the litigation’ ”) (quoting Hensley, 461 U.S. at 435, 103 S.Ct 1933). The overarching concern for the trial court is that the fees awarded must be reasonable. See Blanchard, 489 U.S. at 92, 109 S.Ct. 939 (noting that the “ ‘criterion for the court is ... what is reasonable’ ”) (quoting Johnson v. Georgia Hwy. Express, Inc., 488 F.2d 714, 718 (5th Cir.1974)); W.Va.Code § 5-11-13(c) (providing for “reasonable” attorney’s fees and costs); see also Bostic v. American Gen. Fin., Inc., 87 F.Supp.2d 611 (S.D.W.Va.2000) (concluding that 15% reduction of statutory fee award was necessitated by virtue of inadequate documentation of hours and additional 5% reduction was required with regal’d to submitted time entries based on excessive billing and overlap to assure reasonable award). In reviewing the submitted fees on remand, the trial court should take note that the most critical of all the factors looked to in determining a statutory award of attorney’s fees is the degree of success obtained. See Hensley, 461 U.S. at 436, 103 S.Ct. 1933; Brodziak, 145 F.3d at 196. And, consistent with the previous practice of this Court, Appellant is entitled to attorney’s fees for services rendered in connection with this appeal because she has substantially prevailed in this Court in connection with her continued prosecution of a civil rights action. See Syl. Pt. 2, Orndorff v. West Virginia Dep’t of Health, 165 W.Va. 1, 267 S.E.2d 430 (1980).
Based on the foregoing, the decision of the Circuit Court of Harrison County is reversed and remanded for entry of a statutory award of attorney’s fees pursuant to West Virginia Code § 5-ll-13(c) that takes into consideration the factors identified in this opinion necessary for maldng a reasonable award of attorney’s fees and which includes specific findings of fact and conclusions of law to support its determination.
Reversed and remanded.