Heiner v. Kmart Corp.

100 Cal. Rptr. 2d 854, 84 Cal. App. 4th 335, 2000 Daily Journal DAR 11399, 2000 Cal. Daily Op. Serv. 8607, 2000 Cal. App. LEXIS 813
CourtCalifornia Court of Appeal
DecidedOctober 25, 2000
DocketA082437
StatusPublished
Cited by52 cases

This text of 100 Cal. Rptr. 2d 854 (Heiner v. Kmart Corp.) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Heiner v. Kmart Corp., 100 Cal. Rptr. 2d 854, 84 Cal. App. 4th 335, 2000 Daily Journal DAR 11399, 2000 Cal. Daily Op. Serv. 8607, 2000 Cal. App. LEXIS 813 (Cal. Ct. App. 2000).

Opinion

Opinion

SEPULVEDA, J.

Kmart Corporation (Kmart) timely appeals from a final judgment, entered after a jury trial, by which Kmart was held liable for negligence, battery, and negligent infliction of emotional distress, and ordered to pay compensatory damages totaling $3.8 million to respondent George Heiner, a dentist who was injured in an altercation with a Kmart security guard. 1 Kmart contends that the trial court erred by (1) excluding evidence that Heiner was operating his dental practice in violation of certain provisions of the Business and Professions Code and was, thus, not entitled to certain “lost profits” he claimed at trial; (2) excluding evidence of Heiner’s involvement in other physical and verbal altercations; (3) declining to apply principles of comparative fault to allocate the damages resulting from the battery; and (4) deciding the issue of the security guard’s agency relationship with Kmart as a matter of law. Finding no reversible error in the trial court’s rulings, we will affirm.

*338 I.

Factual and Procedural Background

A. The Underlying Incident.

At approximately 9:00 p.m. on March 11, 1995, Heiner went to the Kmart store in Livermore to return a telephone for a refund. Heiner proceeded immediately to the customer service desk and asked representative Elizabeth Dalziel for a refund. Heiner did not return the phone in its original box, but assured Dalziel that he had not used the phone. Dalziel asked Heiner for a cash register receipt, but Heiner had only a credit card receipt which plainly showed it was for the purchase of a phone from the Livermore Kmart store. However, Dalziel refused to give Heiner a refund noting that, under Kmart’s new 90-day refund policy, Heiner had “taken too long” to return the item. 2 At Dalziel’s suggestion, Heiner filled out a green refund slip. Dalziel then called the store manager for “approval.”

Gloria Cox, the acting “assistant store manager” in charge of the store that night, told Heiner that because he did not have a receipt, the store manager would have to make the final decision regarding a refund and would contact him the next day. Unbeknownst to Heiner, Cox “slid the green slip into the register” for delivery to the store manager.

Heiner testified that he was frustrated, but never threatened Cox or Dalziel in any way, and was never “out of control” or “yelling.” Dalziel said she never felt threatened by Heiner, and both Cox and Dalziel testified that Heiner was not “screaming” or “out of control,” Cox said she knew Heiner’s frustration was not directed at her personally, but rather at “the policy and the store.”

As Heiner was talking to Dalziel, he noticed a man standing behind him. Heiner did not know who the man was, but believed him to be a “gang member” because he was unshaven, had scraggly blond hair and a tattoo, and was wearing earrings, a nose ring, army boots, a red bandanna, a black leather jacket with spike studs, dark pants, and a dark shirt with a skeleton on it. Heiner said the man looked “scary” and made him feel “awkward.” Although the man was not wearing any Kmart identification, he was in fact an on-duty Kmart employee, “loss control associate” Michael Renehan. *339 Renehan admitted that “nobody called him over” to the customer service desk. Rather, he went there “by [himjself.” He moved within two feet of Heiner, standing right “next to him,” but did not identify himself or say anything.

Having been told that he would have to talk to the store manager the next day, Heiner said he “simply asked for [his] refund slip back” but Cox and Dalziel did not give it to him. Heiner thought Cox and Dalziel were trying to hide his refund slip from him. On the counter, Heiner saw a spindle with green refund slips. Thinking his slip might have been placed there, Heiner reached down and picked up the spindle after “announcing” his intent to do so by saying “well, maybe it’s in here.” Heiner said he wanted to look through the forms on the spindle for his refund slip. He did not want to leave his slip—which contained personal information including his name, address, and telephone number—with the Kmart employees.

Cox testified variously about Heiner’s attempt to retrieve his refund slip. At one point, she said Heiner simply “leaned over the counter” and “reached out and grabbed the spindle.” She said that she was not “afraid at all for [her] physical safety,” and that Heiner did not get on the counter top or “fly” at her or “take any aggressive action.” Citing only one portion of Cox’s testimony, however, Kmart describes Heiner as having “ ‘lunged’ over the counter” to retrieve his refund slip.

Heiner testified that while he was standing by the counter looking for his refund slip among those on the spindle, Renehan attacked him without provocation and without identifying himself as a Kmart security guard. Renehan “immediately yanked [Heiner’s] right arm,” and “grabbed [Heiner’s] right forearm and very quickly pulled it back in . . .a way that caused extreme pain to [his] shoulder.” Heiner immediately dropped the spindle “inside the store,” but Renehan continued to pull Heiner’s arm until it was behind his back. All this happened very quickly and caused Heiner to “screamf] out in pain.”

Dalziel and Cox corroborated much of Heiner’s testimony about the attack by Renehan. In particular, these Kmart employees testified that Renehan was the first to use physical force, and that he did so before identifying himself as a Kmart security guard. Even Renehan admitted he did not identify himself before the altercation began. Cox testified that Heiner “looked startled” when this unidentified “gang member” grabbed him, and that Heiner pushed Renehán away. Heiner denied that he ever punched Renehan. *340 Cox testified that Renehan punched Heiner “in the upper chest, stomach area.” Renehan still did not identify himself as a Kmart security guard. 3

After Heiner dropped the spindle, he “tried to flee” toward the exit, but Renehan jumped on him and bear-hugged him when they got through the doors. Renehan “tackled” Heiner to the floor, placed his knees on Heiner’s biceps, and sat on Heiner’s chest. Heiner wiggled away but Renehan caught him and threw him three times against the store’s glass doors “very quick and hard,” slamming his back, head, arm, and shoulder. Heiner then “rolled out towards the sidewalk,” where Renehan “tripped” him, so that he “fell completely on [his] left wrist” and his head “slammed to the concrete,” rendering him “momentarily unconscious.” When Heiner awoke, Renehan again had Heiner’s arms pinned against the ground with his knees. Only then, for the first time, did Renehan show Heiner a badge and identify himself as “security.” Up to that point, no one had told Heiner that Renehan worked for Kmart.

Heiner told Renehan to let him go because he did not have anything that belonged to Kmart, but Renehan said he would detain Heiner until the police arrived. When a police officer arrived, he lectured Renehan on his behavior and his gang-like appearance, and told Renehan he had let things get way out of hand.

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100 Cal. Rptr. 2d 854, 84 Cal. App. 4th 335, 2000 Daily Journal DAR 11399, 2000 Cal. Daily Op. Serv. 8607, 2000 Cal. App. LEXIS 813, Counsel Stack Legal Research, https://law.counselstack.com/opinion/heiner-v-kmart-corp-calctapp-2000.