PER CURIAM:
In this ERISA case, we must decide whether the plaintiffs medical expenses were incurred at a “hospital.” Concluding that the administrative record does not support the insurer’s determination that they were, we reverse.
I.
A.
North Cypress Medical Center provides health insurance to its employees through its self-funded Employee Benefit Plan (the “Plan”). As with many insurers, North Cypress must pre-approve certain medical treatments. If pre-approval is required, but not received, North Cypress may reduce its payment to its beneficiaries, or deny reimbursement altogether.
The Plan has two types of pre-approval. The first is called “precertification,” and it applies to all “hospitalizations” and “inpatient mental disorder/substance use disorder treatments.”
To precertify, the covered person or a~ family member must contact North Cypress’s medical management subcontractor, Meritain Health Medical Management, at least 48 hours before treatment is to begin.
Meritain will then determine how many days of treatment aré medically necessary. That said, a failure to precertify is not an absolute bar to reimbursement. “If a Covered Person does not obtain precertification, as required for certain benefits under the Plan, eligible expenses will be reduced by $500.”
The second type of pre-approval is more stringent, and is called “prior-authorization” (although it is sometimes referred to in the briefing as “pre-authorization”). Prior-authorization is an absolute precondition to reimbursement; North Cypress will not pay for certain services unless the “service or specialty is not available at [North Cypress]
and
prior authorization has been obtained from [North Cypress] Human Resources Department.” As is
relevant here, both inpatient and outpatient hospital services must be prior-authorized. And the Plan defines “[h]ospi-tal” to include “[a] facility operating legally as a psychiatric [h]ospital or residential treatment facility for mental health and licensed as such by the state in which the facility operates.”
B.
Rebecca Hamsher was employed by North Cypress as a nurse and was insured through its Plan. In May 2011, she was admitted to Timberline Knolls Residential Treatment Center (“Timberline”) in Illinois, where she was diagnosed with various mental disorders. She was treated at Timberline through December 2011, although the administrative record is not clear as to the nature of her treatment. What is clear, however, is that North Cypress did not precertify or prior-authorize her medical treatment.
North Cypress refused to pay.
Hamsher internally appealed in January 2012, and North Cypress again denied her claim. It concluded that “based on evidence in the administrative record showing that [she] failed to obtain the necessary prior authorization,” she “was not eligible to receive benefits.”
Unsatisfied, Hamsher filed suit against North Cypress in federal district court, seeking “to recover benefits due to [her] under the terms of [her] plan,” as provided by the Employee Retirement Income Security Act (“ERISA”).
North Cypress moved for summary judgment. Shortly after, Hamsher moved to supplement the administrative record, which the district court denied. The court also granted North Cypress’s summary judgment motion. In a brief order, it concluded that Hamsher was required to get prior-authorization for her treatment at Timberline,
and since she conceded she had failed to do so, North Cypress was entitled to deny her claim.
This timely appeal of the district court’s orders granting summary judgment and denying Hamsher’s motion to supplement the administrative record follows.
II.
“Standard summary judgment rules control in ERISA cases.”
We review the district court’s grant of summary judgment de novo, applying the same standards as the district court.
“The court shall grant summary judgment if the mov-ant shows that there is no genuine dispute as to any material fact and the movant is entitled to judgment as a matter of law.”
We review “an administrator’s factual determinations in the course of a benefits review,” as at issue here, for abuse of discretion.
- This standard is far from demanding.
Abuse of discretion review is synonymous with arbitrary and capricious review in the ERISA context. - When reviewing for arbitrary and capricious actions resulting in an abuse of discretion, we affirm an administrator’s decision if it is supported by substantial evidence. Substantial evidence is more than a scintilla, less than a preponderance, and is such relevant evidence as a reasonable mind might accept as adequate to support a conclusion. A decision is arbitrary only if made without a rational connection between the known facts and the decision or between the found facts and the evidence.
“A plan administrator abuses its discretion where the decision is not ‘based on evidence, even if disputable, that clearly supports the basis for its denial.’ ”
North Cypress denied Hamsher’s claim because it concluded that she had neither asked for nor received prior-authorization for “hospital expenses incurred at hospitals other than North Cypress.” Under the terms of the Plan, North Cypress’s denial was proper if Hamsher’s expenses were incurred at a hospital, a category which explicitly includes a “residential treatment facility for mental health and licensed as such by the state in which the facility operates.” If, however, Hamsher received “mental health ... treatment” at a non-hospital facility, prior-authorization was not required, and she is entitled to at least partial reimbursement.
The problem is that the administrative record is essentially silent as to the nature of Hamsher’s treatment. We know that she was treated for various mental disorders at a facility called “Timberline Knolls Residential Treatment Center,” but the record says nothing about whether this facility is a “residential treatment facility for mental health and licensed as such by the state [of Illinois].” Rather, the administrative file contains only claim forms, none of which provide an indication as to whether Timberline is a “hospital” as defined under the Plan. The name is sugges-' five, of course, but title alone does not constitute the type of “substantial evidence” that North Cypress must put forward.
This conclusion accords with our precedent.
Free access — add to your briefcase to read the full text and ask questions with AI
PER CURIAM:
In this ERISA case, we must decide whether the plaintiffs medical expenses were incurred at a “hospital.” Concluding that the administrative record does not support the insurer’s determination that they were, we reverse.
I.
A.
North Cypress Medical Center provides health insurance to its employees through its self-funded Employee Benefit Plan (the “Plan”). As with many insurers, North Cypress must pre-approve certain medical treatments. If pre-approval is required, but not received, North Cypress may reduce its payment to its beneficiaries, or deny reimbursement altogether.
The Plan has two types of pre-approval. The first is called “precertification,” and it applies to all “hospitalizations” and “inpatient mental disorder/substance use disorder treatments.”
To precertify, the covered person or a~ family member must contact North Cypress’s medical management subcontractor, Meritain Health Medical Management, at least 48 hours before treatment is to begin.
Meritain will then determine how many days of treatment aré medically necessary. That said, a failure to precertify is not an absolute bar to reimbursement. “If a Covered Person does not obtain precertification, as required for certain benefits under the Plan, eligible expenses will be reduced by $500.”
The second type of pre-approval is more stringent, and is called “prior-authorization” (although it is sometimes referred to in the briefing as “pre-authorization”). Prior-authorization is an absolute precondition to reimbursement; North Cypress will not pay for certain services unless the “service or specialty is not available at [North Cypress]
and
prior authorization has been obtained from [North Cypress] Human Resources Department.” As is
relevant here, both inpatient and outpatient hospital services must be prior-authorized. And the Plan defines “[h]ospi-tal” to include “[a] facility operating legally as a psychiatric [h]ospital or residential treatment facility for mental health and licensed as such by the state in which the facility operates.”
B.
Rebecca Hamsher was employed by North Cypress as a nurse and was insured through its Plan. In May 2011, she was admitted to Timberline Knolls Residential Treatment Center (“Timberline”) in Illinois, where she was diagnosed with various mental disorders. She was treated at Timberline through December 2011, although the administrative record is not clear as to the nature of her treatment. What is clear, however, is that North Cypress did not precertify or prior-authorize her medical treatment.
North Cypress refused to pay.
Hamsher internally appealed in January 2012, and North Cypress again denied her claim. It concluded that “based on evidence in the administrative record showing that [she] failed to obtain the necessary prior authorization,” she “was not eligible to receive benefits.”
Unsatisfied, Hamsher filed suit against North Cypress in federal district court, seeking “to recover benefits due to [her] under the terms of [her] plan,” as provided by the Employee Retirement Income Security Act (“ERISA”).
North Cypress moved for summary judgment. Shortly after, Hamsher moved to supplement the administrative record, which the district court denied. The court also granted North Cypress’s summary judgment motion. In a brief order, it concluded that Hamsher was required to get prior-authorization for her treatment at Timberline,
and since she conceded she had failed to do so, North Cypress was entitled to deny her claim.
This timely appeal of the district court’s orders granting summary judgment and denying Hamsher’s motion to supplement the administrative record follows.
II.
“Standard summary judgment rules control in ERISA cases.”
We review the district court’s grant of summary judgment de novo, applying the same standards as the district court.
“The court shall grant summary judgment if the mov-ant shows that there is no genuine dispute as to any material fact and the movant is entitled to judgment as a matter of law.”
We review “an administrator’s factual determinations in the course of a benefits review,” as at issue here, for abuse of discretion.
- This standard is far from demanding.
Abuse of discretion review is synonymous with arbitrary and capricious review in the ERISA context. - When reviewing for arbitrary and capricious actions resulting in an abuse of discretion, we affirm an administrator’s decision if it is supported by substantial evidence. Substantial evidence is more than a scintilla, less than a preponderance, and is such relevant evidence as a reasonable mind might accept as adequate to support a conclusion. A decision is arbitrary only if made without a rational connection between the known facts and the decision or between the found facts and the evidence.
“A plan administrator abuses its discretion where the decision is not ‘based on evidence, even if disputable, that clearly supports the basis for its denial.’ ”
North Cypress denied Hamsher’s claim because it concluded that she had neither asked for nor received prior-authorization for “hospital expenses incurred at hospitals other than North Cypress.” Under the terms of the Plan, North Cypress’s denial was proper if Hamsher’s expenses were incurred at a hospital, a category which explicitly includes a “residential treatment facility for mental health and licensed as such by the state in which the facility operates.” If, however, Hamsher received “mental health ... treatment” at a non-hospital facility, prior-authorization was not required, and she is entitled to at least partial reimbursement.
The problem is that the administrative record is essentially silent as to the nature of Hamsher’s treatment. We know that she was treated for various mental disorders at a facility called “Timberline Knolls Residential Treatment Center,” but the record says nothing about whether this facility is a “residential treatment facility for mental health and licensed as such by the state [of Illinois].” Rather, the administrative file contains only claim forms, none of which provide an indication as to whether Timberline is a “hospital” as defined under the Plan. The name is sugges-' five, of course, but title alone does not constitute the type of “substantial evidence” that North Cypress must put forward.
This conclusion accords with our precedent. In
Barhan v. Ry-Ron Inc.,
for example, an insurer denied coverage for an experimental cancer treatment, citing a plan exclusion for experimental or investi-gational procedures.
The patient filed suit, and the insurer moved for summary judgment. It did so without developing the record; “[t]he only evidence put forth by the Plan in support of its position that the ... treatment is experimental is an affidavit of the claims manager.”
We held that this evidence was not enough to “sufficiently demonstrate the plan administrator’s entitlement to summary judgment.”
Here, by contrast, we lack even an affidavit indicating that Timberline was an Illinois-licensed residential treatment facility.
The administrative record cannot support North Cypress’s conclusion that Hamsher was treated at a “hospital.” Its denial of her claim — and summary judgment in its favor — was improper.
C.
The only remaining question is of remedy. “Remand to the plan administrator for full and fair review is usually the appropriate remedy when the administrator fails to substantially comply with the procedural requirements of ERISA.”
Our practice is different where, as here, the administrator’s denial-is “not supported by concrete evidence in the record.”
There, we have held that “granting summary judgment for the plaintiff, is appropriate,”
even if the plaintiff had not moved
for summary j udgment.
In
Vega v. National Life Insurance Services,
our en banc court explained the basis for this rule:
We want to encourage each of the parties to make its record before the case comes to federal court, and to allow the administrator another opportunity to make a record discourages this effort. Second, allowing the case to oscillate between the courts and the administrative process prolongs a relatively small matter that, in the interest of both parties, should be quickly decided. Finally, we have made plain in this opinion that the claimant only has an opportunity to make his record before he files suit in federal court, it would be unfair to allow the administrator greater opportunity at making a record than the claimant enjoys.
North Cypress had its chance to create a record showing that Hamsher received services at a “[hjospital.” It simply failed to do so.
III.
We REVERSE the judgment of the district court and REMAND for the entry of judgment in favor of Hamsher.