HALL v. ACCOLADE, INC.

District Court, E.D. Pennsylvania·Decided March 25, 2020·No. 2:17-cv-03423·Unknown

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF PENNSYLVANIA GWENDOLYN HALL, on behalf of : CIVIL ACTION herself and all others similarly : situated, : Plaintiffs : v. : ACCOLADE, INC. No. 17-3423 Defendant :

MEMORANDUM PRATTER, J. Marcne 2020 Gwendolyn Hall, on her own behalf and on behaif of others, alleged that Accolade, Inc. underpaid overtime, or failed to pay overtime, to health assistants. On behalf of herself and a putative class and collective, she asserted a Fair Labor Standards Act collective action, and a Pennsylvania Minimum Wage Act class action. Early in the life of this case, the parties reached a settlement and negotiated an agreement which the Court preliminarily approved in August 2019. Order (Doc. No. 92). The parties now seek certification for purposes of settlement of the hybrid class and collective action, and final approval of the settlement. The parties also seek approval of attorneys’ fees and costs, as well as service awards. For the reasons set forth below, and after conducting a hearing on certification and final approval, the Court grants the petition for certification of the class and collective action for purposes of settlement, grants final approval of the settiement, and grants the requests for awards, attorneys’ fees, and costs. BACKGROUND Accolade helps employers and insurance companies administer matters called for in health insurance policies. To that end, Accolade employs health assistants who provide customer service,

primarily by fielding calls from customers about issues related to benefits, claims, and the like. Accolade employs health assistants in two relevant states, Pennsylvania and Arizona. Prior to 2016, Accolade deemed its health assistants to be exempt from the overtime pay mandates of the Fair Labor Standards Act and Pennsylvania Minimum Wage Act.1 Beginning in

2016, however, Accolade changed its compensation structure and reclassified health assistants as overtime-eligible. That change, and the company’s prior treatment of health assistants, precipitated this lawsuit. Gwendolyn Hall was an Accolade health assistant in Pennsylvania. Ms. Hall filed this lawsuit alleging the commission of violations of the FLSA and PMWA over two separate time periods: • From August 1, 2014 – November 26, 2016, seeking back pay for overtime and alleging that health assistants were misclassified as overtime exempt. (The Misclassification Claim).

• After November 26, 2016, seeking compensation for unpaid hours and alleging that, although health assistants were classified as overtime-eligible starting on November 28, 2016, their overtime pay failed to reflect 15 minutes that the health assistants spent logging into computer systems. (The Unpaid Hours Claim). The settled PMWA claim is only for the misclassification of health assistants. Ms. Hall’s PMWA claim is on behalf of Pennsylvania health assistants. The PMWA claim is a federal Rule 23 class action. The settled FLSA claims include both Misclassification and Unpaid Hours Claims. Ms. Hall brings her FLSA claim on behalf of all Accolade health assistants—including both

1 In practice, these statutory schemes are identical to each other. Pennsylvania-based and Arizona-based health assistants. The FLSA claim is a collective action (requiring health assistants to opt-in to participate in the settlement). The Court conditionally certified the FLSA collective in 2017. CERTIFICATION FOR PURPOSES OF SETTLEMENT A. Class Definition, Collective Definition, Settlement Terms, and Response 1. Class Definition The settlement class consists of:

All individuals (other than Cecilia Fitz and Kelly Maines) employed by Defendant Accolade, Inc. in Pennsylvania in the health assistant job title during any week between August 1, 2014 and November 27, 2016.

2. Collective Definition The collective action consists of:

63 individuals (including Plaintiff) who previously joined this action by filing Consent to Join forms with the Court.2

3. Notice and Response The preliminary settlement approval appointed Strategic Claims Services, Inc. (“SSI”) to administer the mailing of Court-approved notices. SSI mailed by way of first class mail (and re- mailed where necessary) individualized versions of the notice form to the class/collective members per Court-approved procedures. Class members had until October 25, 2019 to object or seek exclusion from the settlement. Moreover, in the notice form, Winebrake & Santillo, LLC and Hardwick Benfer, LLC provided their law firm addresses and phone numbers, notifying the recipient of the notice that should that person have any questions about the lawsuit or settlement,

2 Forty-six (46) of these individuals are covered by the proposed Rule 23 class. they could call these firms, free of charge and in confidence. No individuals objected, and only two individuals excluded themselves from the putative class.3 Sixty-two (62) Plaintiffs opted into the FLSA collective action; thus, including Ms. Hall, there are sixty-three (63) members of the FLSA collective action. Forty-eight (48) of these

sixty-three (63) Plaintiffs were employed in Pennsylvania. These are the “Pennsylvania Opt-Ins.” The remaining fifteen (15) were employed in Arizona, and these are the “Arizona Opt-Ins.”4 Plaintiff’s PMWA claim is pursued on behalf of a putative class of three hundred and one (301) Pennsylvanian health assistants. However, forty-six (46) of these individuals also joined the FLSA collective.5 The remaining two hundred and fifty-five (255) individuals who worked for Accolade in Pennsylvania and did not opt into the FLSA collective action, but who nonetheless worked from August 1, 2014 to November 26, 2016 and were misclassified as over-time exempt are referred to as the “Non-Opt-Ins.”6 The following is a summary of the three hundred and eighteen (318) persons covered by this settlement agreement.

3 These two putative class opt-outs are Cecilia Fitz and Kelly Maines. Their anticipated settlement payments total $4,173.95, and this number has been deducted from the pre-notice settlement fund of $1,100,000 in accordance with the settlement agreement. Moreover, the executed settlement agreement had contemplated 323 class/collective members. This number is reduced to 318 due to the stated opt-outs and three other individuals being double-counted on the class list (Amira Edwards, Erin Martin/Lutz, and Kali Reierson). 4 While the settlement agreement designated Whitney Tucker as an Arizona Opt-In, during the subsequent notice period, it was discovered that Ms. Tucker is actually a Pennsylvania Opt-In. Thus, her share of the settlement proceeds has been increased from $4,345.38 to $5,380.44. The increase does not reduce the anticipated settlement payments of other class/collective members. 5 Two Pennsylvania Opt-Ins worked exclusively during the Post-November 26, 2016 Period, and are not covered by the Misclassification Claim. 6 Plaintiff does not seek class certification of a Rule 23 class covering the Unpaid Hours Claim. Category of Health Assistant Type of Claim 255 Non-Opt-In Class Members Misclassification Claim 48 Pennsylvania Opt-Ins 46 individuals - Misclassification Claim

2 individuals - Unpaid Hours Claim 15 Arizona Opt-Ins Misclassification Claim and Unpaid Hours Claim

4. Settlement Terms The settlement created a non-reversionary settlement fund of $1,095,826.05,7 and upon final approval of the settlement, this fund will be distributed as follows: • $720,826.05 to be paid to the 318 putative class/collective members; • $12,000 in service awards to be shared by Plaintiff and two other individuals; • $363,000 to be paid to Winebrake & Santillo, LLC (“W&S”) and Harwick Benfer (“HB”) (together “Class Counsel”) for fees and costs.

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HALL v. ACCOLADE, INC., (E.D. Pa. 2020).

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