OPINION
McDermott, justice.
Appellant, Nationwide Insurance Company, appeals from the order of the Superior Court, 349 Pa.Super. 541, 503 A.2d 980 which affirmed the order of the Court of Common Pleas of Philadelphia County denying appellant’s petition to vacate or modify an arbitration panel’s award of $300,000.00 entered against Nationwide and in favor of its insured, George Hade. This Court granted appellant’s petition for allowance of appeal on the limited issue of whether the arbitrators exceeded the scope of their authority in entering this award.
The relevant facts of this case are as follows. Shortly after midnight on June 10, 1984, George Hade, while riding his motorcycle, was struck by a van driven by an uninsured motorist. At the time of the accident Hade was employed [229]*229as a tractor trailer operator. As a result of the accident Hade suffered multiple fractures and injuries, including a severe ankle fracture, which, in the opinion of his physician, rendered him substantially impaired and totally unable to work as a tractor trailer operator.
At the time of the accident Hade’s motorcycle, along with his three automobiles, were covered by four motor vehicle liability insurance policies issued by Nationwide. These policies provided that Hade had uninsured motorist coverage in the amount of $15,000.00 per policy. In April of 1984, two months prior to the accident, Hade requested his agent to increase his liability coverage to $100,000.00 per policy. The crux of this appeal pivots on the determination of whether Hade also instructed his agent to increase his uninsured motorist coverage to the same amount.
Neither party could agree on the amount of damages to be recovered under the uninsured motorist clause of the policies. Therefore, as provided by the arbitration provision contained in the policies, a hearing was held on January 30, 1985, pursuant to 42 Pa.C.S. § 7341,1 relating to common law arbitration. This provision provides as follows:
The award of an arbitrator in a nonjudicial arbitration which is not subject to Subchapter A (relating to statutory arbitration) or a similar statute regulating nonjudicial arbitration proceedings is binding and may not be vacated or modified unless it is clearly shown that a party was denied a hearing or that fraud, misconduct, corruption or other irregularity caused the rendition of an unjust, inequitable or unconscionable award.
At the conclusion of testimony taken by the three member panel, a majority of the panel awarded appellee the sum of $300,000.00.2
[230]*230At the arbitration hearing counsel for appellee proffered two alternate theories of recovery for the panel’s consideration: (1) that the agent simply failed to increase Hade’s uninsured motorist coverage to the $100,000.00 per policy level concomitant with the increase in the liability coverage; or (2) the agent intentionally misled appellee regarding the extent of his uninsured motorist coverage. Appellant, on the other hand, argued that the arbitrators must confine themselves to the stated terms of the insurance policies and restrict recovery to $60,000.00 which represented the limit of the stacked policies. Since, as customary, no written opinion accompanied the award, it is difficult to determine the exact basis of the arbitrators’ decision.
On appeal the Superior Court rejected the contention that $300,000.00 was excessive and affirmed the amount of the award. The court found that the award in large part was compensation for the agent’s misleading conduct which resulted in appellee’s misunderstanding as to the extent of his coverage. Additionally, the court stated that any issue related to coverage is within the scope of the arbitration clause, and that a dispute is only outside the clause if it can be said with “positive assurance” that the clause never intended to encompass such an issue. Moreover, the court held that under the facts of the case it could not say with “positive assurance” that the agreement to arbitrate disputes over coverage did not include the misleading acts of appellant’s agent; and since the agent’s conduct went directly to the issue of coverage, the court found a rational relationship between the two and upheld the award.
Appellant then filed a petition for allowance of appeal, which we granted. We now affirm the order of the Superi- or Court, but disavow the rationale applied by that court.
Judicial review of common law arbitration is very narrow. As noted above, the award of an arbitrator in a common law arbitration is binding and may not be vacated or modified “unless it is clearly shown that a party was [231]*231denied a hearing or that fraud, misconduct, corruption or other irregularity caused the rendition of an unjust, inequitable or unconscionable award.” 42 Pa.C.S. § 7341. Moreover, the award is not reviewable on the basis of error of law or fact by the arbitrators. Runewicz v. Keystone Insurance Co., 476 Pa. 456, 383 A.2d 189 (1978); Flamini v. General Accident Fire and Life Assurance Corp., 328 Pa.Super. 406, 477 A.2d 508 (1984). As provided in the arbitration clause of the policies, the scope of the arbitrators’ power is limited to a determination of the insured’s right to recover damages or the amount of damages in accordance with the limits of coverage set forth in the policy. See Pennsylvania General Insurance Co. v. Barr, 435 Pa. 456, 257 A.2d 550 (1969).
We now turn to the record testimony to determine upon what basis the arbitrators could have concluded that appellee was covered to the extent necessary to justify the award. During the hearing the arbitrators heard testimony primarily from the agent, Peter Polachek, and the appellee. The agent testified that at the time Hade requested the increase to $100,000.00 per policy in liability coverage, he did not specifically request that the uninsured motorist coverage be increased to the same level.3 However, Hade’s recollection of the conversation differed quite markedly, as evidenced by the following testimony:
Q: And you had a conversation with Mr. Polachek?
A: Yes.
Q: And what was the substance of the conversation?
A: I told him that I was informed that I could have at least 100 — 300,000 liability on my cars and my motorcycle, plus 100 — 300,000 uninsured motorist on all my vehicles, plus the bike.
Q: You told him you were informed. What was his response?
[232]*232A: He said yes, that was right.
Q: Did you say anything after that?
A: I said that I would like to have that.
Q: What did he say?
A: He said okay.
Q: What did you assume after that conversation?
Free access — add to your briefcase to read the full text and ask questions with AI
OPINION
McDermott, justice.
Appellant, Nationwide Insurance Company, appeals from the order of the Superior Court, 349 Pa.Super. 541, 503 A.2d 980 which affirmed the order of the Court of Common Pleas of Philadelphia County denying appellant’s petition to vacate or modify an arbitration panel’s award of $300,000.00 entered against Nationwide and in favor of its insured, George Hade. This Court granted appellant’s petition for allowance of appeal on the limited issue of whether the arbitrators exceeded the scope of their authority in entering this award.
The relevant facts of this case are as follows. Shortly after midnight on June 10, 1984, George Hade, while riding his motorcycle, was struck by a van driven by an uninsured motorist. At the time of the accident Hade was employed [229]*229as a tractor trailer operator. As a result of the accident Hade suffered multiple fractures and injuries, including a severe ankle fracture, which, in the opinion of his physician, rendered him substantially impaired and totally unable to work as a tractor trailer operator.
At the time of the accident Hade’s motorcycle, along with his three automobiles, were covered by four motor vehicle liability insurance policies issued by Nationwide. These policies provided that Hade had uninsured motorist coverage in the amount of $15,000.00 per policy. In April of 1984, two months prior to the accident, Hade requested his agent to increase his liability coverage to $100,000.00 per policy. The crux of this appeal pivots on the determination of whether Hade also instructed his agent to increase his uninsured motorist coverage to the same amount.
Neither party could agree on the amount of damages to be recovered under the uninsured motorist clause of the policies. Therefore, as provided by the arbitration provision contained in the policies, a hearing was held on January 30, 1985, pursuant to 42 Pa.C.S. § 7341,1 relating to common law arbitration. This provision provides as follows:
The award of an arbitrator in a nonjudicial arbitration which is not subject to Subchapter A (relating to statutory arbitration) or a similar statute regulating nonjudicial arbitration proceedings is binding and may not be vacated or modified unless it is clearly shown that a party was denied a hearing or that fraud, misconduct, corruption or other irregularity caused the rendition of an unjust, inequitable or unconscionable award.
At the conclusion of testimony taken by the three member panel, a majority of the panel awarded appellee the sum of $300,000.00.2
[230]*230At the arbitration hearing counsel for appellee proffered two alternate theories of recovery for the panel’s consideration: (1) that the agent simply failed to increase Hade’s uninsured motorist coverage to the $100,000.00 per policy level concomitant with the increase in the liability coverage; or (2) the agent intentionally misled appellee regarding the extent of his uninsured motorist coverage. Appellant, on the other hand, argued that the arbitrators must confine themselves to the stated terms of the insurance policies and restrict recovery to $60,000.00 which represented the limit of the stacked policies. Since, as customary, no written opinion accompanied the award, it is difficult to determine the exact basis of the arbitrators’ decision.
On appeal the Superior Court rejected the contention that $300,000.00 was excessive and affirmed the amount of the award. The court found that the award in large part was compensation for the agent’s misleading conduct which resulted in appellee’s misunderstanding as to the extent of his coverage. Additionally, the court stated that any issue related to coverage is within the scope of the arbitration clause, and that a dispute is only outside the clause if it can be said with “positive assurance” that the clause never intended to encompass such an issue. Moreover, the court held that under the facts of the case it could not say with “positive assurance” that the agreement to arbitrate disputes over coverage did not include the misleading acts of appellant’s agent; and since the agent’s conduct went directly to the issue of coverage, the court found a rational relationship between the two and upheld the award.
Appellant then filed a petition for allowance of appeal, which we granted. We now affirm the order of the Superi- or Court, but disavow the rationale applied by that court.
Judicial review of common law arbitration is very narrow. As noted above, the award of an arbitrator in a common law arbitration is binding and may not be vacated or modified “unless it is clearly shown that a party was [231]*231denied a hearing or that fraud, misconduct, corruption or other irregularity caused the rendition of an unjust, inequitable or unconscionable award.” 42 Pa.C.S. § 7341. Moreover, the award is not reviewable on the basis of error of law or fact by the arbitrators. Runewicz v. Keystone Insurance Co., 476 Pa. 456, 383 A.2d 189 (1978); Flamini v. General Accident Fire and Life Assurance Corp., 328 Pa.Super. 406, 477 A.2d 508 (1984). As provided in the arbitration clause of the policies, the scope of the arbitrators’ power is limited to a determination of the insured’s right to recover damages or the amount of damages in accordance with the limits of coverage set forth in the policy. See Pennsylvania General Insurance Co. v. Barr, 435 Pa. 456, 257 A.2d 550 (1969).
We now turn to the record testimony to determine upon what basis the arbitrators could have concluded that appellee was covered to the extent necessary to justify the award. During the hearing the arbitrators heard testimony primarily from the agent, Peter Polachek, and the appellee. The agent testified that at the time Hade requested the increase to $100,000.00 per policy in liability coverage, he did not specifically request that the uninsured motorist coverage be increased to the same level.3 However, Hade’s recollection of the conversation differed quite markedly, as evidenced by the following testimony:
Q: And you had a conversation with Mr. Polachek?
A: Yes.
Q: And what was the substance of the conversation?
A: I told him that I was informed that I could have at least 100 — 300,000 liability on my cars and my motorcycle, plus 100 — 300,000 uninsured motorist on all my vehicles, plus the bike.
Q: You told him you were informed. What was his response?
[232]*232A: He said yes, that was right.
Q: Did you say anything after that?
A: I said that I would like to have that.
Q: What did he say?
A: He said okay.
Q: What did you assume after that conversation?
A: I was always led to believe that once we talked about it on the phone, I had that insurance.
Q: Was that your custom dealing with Mr. Polachek for 21 years?
A: Yes, it was.
Q: In other words, you relied on his word?
A: Yes.
N.T. at 86-7, January 30, 1985.
This Court has stated in the past that “[t]hrough the use of lengthy, complex, and cumbersomely written applications, conditional receipts, riders, and policies, to name just a few, the insurance industry forces the insurance consumer to rely upon the oral representations of the insurance agent.” Collister v. Nationwide Life Insurance Co., 479 Pa. 579, 594, 388 A.2d 1346, 1353 (1978) cert. denied, 439 U.S. 1089, 99 S.Ct. 871, 59 L.Ed.2d 55 (1979). Moreover, parol contracts for insurance are permitted in this Commonwealth. Rossi v. Firemen’s Insurance Co., 310 Pa. 242, 165 A. 16 (1932); LeVan v. Pottstown, Phoenixville Railway Co., 279 Pa. 381, 124 A. 89 (1924).
The arbitrators were faced with a clear credibility issue, which they decided in favor of appellee. As the testimony quoted above demonstrates, appellee testified that he specifically requested his agent to increase the limit amount for his uninsured motorist protection and that the agent assured him that this coverage would be effected. This oral representation was consistent with appellee’s course of dealings with the agent over a span of twenty years. He had come to rely on his agent when told that coverage was in place and it certainly was reasonable for him to expect the same.
[233]*233Furthermore, following the close of testimony and final remarks, the arbitrators engaged appellant’s counsel in a dialogue and posed several questions pertaining to appellee’s alternate theories of recovery. Specifically, appellant’s counsel, when asked if Nationwide would be bound by its agent’s oral representation to increase appellee’s uninsured motorist coverage to the requested limit, but through negligence failed to implement the increase, conceded that he believed the company would be committed to the increased amount.
Given the above concession by counsel, along with the testimony heard at the hearing, we view this award turning not upon any tort theory; rather it was based on the determination that the coverage requested by appellee was in existence at the time of the accident. It is conceded that the function of arbitrators is to first inquire into the type and amount of coverage under the policy in order to determine the insured’s right to recover damages or the amount of these damages, in accordance with the limits of coverage set forth in the policy. In this case the arbitrators merely held that the increased coverage was effective at the time of the oral representation, and consequently awarded damages within the policy limits.
Accordingly, the order of the Superior Court is affirmed.
ZAPPALA, J., files a dissenting opinion.