Guerrero v. Connecticut Department of Children & Families

315 F. Supp. 2d 202, 2004 U.S. Dist. LEXIS 6946, 2004 WL 876375
CourtDistrict Court, D. Connecticut
DecidedMarch 20, 2004
DocketCIV.3:01CV1278(AVC)
StatusPublished
Cited by4 cases

This text of 315 F. Supp. 2d 202 (Guerrero v. Connecticut Department of Children & Families) is published on Counsel Stack Legal Research, covering District Court, D. Connecticut primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Guerrero v. Connecticut Department of Children & Families, 315 F. Supp. 2d 202, 2004 U.S. Dist. LEXIS 6946, 2004 WL 876375 (D. Conn. 2004).

Opinion

RULING ON DEFENDANT’S MOTION TO DISMISS AND MOTION FOR SUMMARY JUDGMENT

COVELLO, District Judge.

This is an action for damages brought by Gerardo Guerrero pursuant to Title VII of the Civil Rights Act of 1964, 42 U.S.C. 2000e, as amended by the Civil Rights Act of 1991 (Title VII). The defendant, the State of Connecticut Department of Children and Families (“DCF”), has filed the within motion for summary judgment (document no. 38) pursuant to Fed.R.Civ.P. 56, contending that there is no genuine issue of fact and that it is entitled to judgment as a matter of law.

The issues presented are: (1) whether Guerrero has raised a genuine issue of fact that the defendant discriminated against him in his employment on account of his race; and (2) whether Guerrero has raised an issue of fact that the conduct which serves as the basis for his hostile work environment cause of action was directed at him because of his race.

For the reasons that hereinafter follow, the court concludes that: (1) Guerrero has failed to raise an issue of fact that the defendant discriminated against him on account of his race; and (2) Guerrero has failed to raise an issue of fact that the conduct which serves as the basis for his hostile work environment cause of action was directed at him because of his race.

The motion for summary judgment (document no 88) is therefore GRANTED.

FACTS:

Examination of the complaint, Local Rule 56(a) statements, exhibits, motion for summary judgment, and the responses thereto reveals the following undisputed, material facts:

At all relevant times, Gerardo Guerrero, a black male, was employed by the Connecticut Department of Children and Families (“DCF”). The terms of Guerrero’s employment with the DCF were governed by a collective bargaining agreement (“CBA”). Under the CBA, employees could only be discharged, demoted or suspended for “just cause.” Guerrero initially held the position of social worker trainee. On May 21, 1996, during his tenure as a social worker trainee, Guerrero’s then-supervisor, Shirley DeFlavis, gave Guerrero “an official letter of warning regarding deficiencies in [his] work performance in the areas of cooperation, judgment, neglect of duty, and ability to learn new duties.”

In June 1997, DCF personnel promoted Guerroro to the position of social worker and transferred him to the DCF “Hotline” division. At the time of his promotion, Guerrero received an employment evaluation of satisfactory. The Hotline is a twenty-four-hour-a-day, three-hundred- and-sixty-five-day-a-year, DCF program that serves, primarily, as the central point for the reception of all telephone calls and written communications alleging child abuse and neglect. 1 The Hotline is staffed by three shifts of social workers. Calls are received by DCF social workers who ask relevant and detailed questions and subsequently enter the information into *205 the DCF database, which is known as LINK.

All calls that relate to abuse or neglect must be entered into LINK. Based on the data entered by the social worker, LINK generates a response time that corresponds with the relevant risk assessment. This information is then reviewed by the Hotline supervisor and, if necessary, transmitted to the appropriate regional office for investigation. Although LINK makes the relevant calculations regarding risk assessment, the social worker’s judgment in asking the right questions, in the right manner, is nevertheless important in ascertaining the correct information. Failure to ask the right questions in the right manner, or failure to enter the information into LINK, may potentially result in putting a child at risk of fatal harm. Additionally, because the Hotline is the main point of contact between the public and the DCF, positive public relations and customer service are top priorities. Consequently, all social workers who are assigned to the Hotline receive enhanced training regarding asking the right questions, assessing the need for asking additional questions, and evaluating the thoroughness of their report. Guerrero received such training, and, in fact, characterized the training he received as “excellent.”

On March 23, 1997, Guerrero received written and oral counseling from his supervisor in connection with certain deficiencies regarding his assessment of a caller’s allegations of abuse and neglect, and the time he spent on each call. On August 19, 1997, Guerrero received written and oral counseling in connection with a complaint made by a caller who had dealt with Guerrero. The caller, a mandated reporter, complained that Guerrero was reluctant to report a claim of abuse because the children were living safely with their aunt. The caller also expressed concern regarding Guerrero’s attitude and demeanor during the call. On August 23,1997, Guerrero again received written and oral counseling, in connection with his report taking process and intake protocol. More specifically, Guerrero was counseled regarding the proper questions to ask to elicit helpful and necessary information.

On May 11, 1998, DCF personnel held a meeting with Guerrero to discuss two separate complaints -received in connection with two separate calls. Both callers complained of Guerrero’s lack of empathy and the fact that he was unhelpful. In fact, according to one caller, Guerrero was so unhelpful that she hung, up in hopes of calling back and speaking with a different social worker. A review of the tape recordings of the calls indicated that, during one call Guerrero had inadvertently revealed confidential information, and that in both calls he had inappropriately told the callers to call the police before getting all pertinent information. Additionally, Guerrero had failed to log either call into the LINK system. Guerrero’s supervisor counseled him regarding his deficiencies and once again reviewed the proper procedures with him. The notes from the meeting indicate that Guerrero was informed that failure to log calls into the system in the future “will result in more formal action and will be considered a performance issue and [will be] addressed in worker’s evaluation.”

In June of 1998, one Kenneth Mysog-land became the Program Director for the Hotline. Mysogland’s superior gave him a mandate to clean up the poor perception of the Hotline and raise its level of performance. Prior to Mysogland’s arrival, the consensus was that: (1) “the [Hotline] reports were not thorough”; (2) “the proper questions were not [being] asked”; and (3) “there was a perception that the Hotline staff were not appropriate and were not *206 polite and empathetic while answering telephone calls.” According to Mysogland, Guerrero was part of the problem inasmuch as the complaints lodged against him reflected the poor perception of the Hotline.

Soon after his arrival at the Hotline, Mysogland held four supervisory meetings. Guerrero attended two of these meetings. At the meetings, Mysogland emphasized the fact that social workers are often the first point of contact with the public and thus must make a good impression.

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Bluebook (online)
315 F. Supp. 2d 202, 2004 U.S. Dist. LEXIS 6946, 2004 WL 876375, Counsel Stack Legal Research, https://law.counselstack.com/opinion/guerrero-v-connecticut-department-of-children-families-ctd-2004.