Grose v. American Airlines, Inc.

CourtDistrict Court, S.D. Florida
DecidedJuly 11, 2022
Docket9:21-cv-81096
StatusUnknown

This text of Grose v. American Airlines, Inc. (Grose v. American Airlines, Inc.) is published on Counsel Stack Legal Research, covering District Court, S.D. Florida primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Grose v. American Airlines, Inc., (S.D. Fla. 2022).

Opinion

UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF FLORIDA

Case No. 21-cv-81096-MATTHEWMAN

RUTH GROSE,

Plaintiff,

vs.

AMERICAN AIRLINES, INC.,

Defendant. ______________________________________/

ORDER GRANTING DEFENDANT’S MOTION FOR SUMMARY JUDGMENT [DE 23]

THIS CAUSE is before the Court upon Defendant, American Airlines, Inc.’s (“Defendant” or “American”) Motion for Summary Judgment (“Motion”) [DE 23] and Defendant’s Statement of Material Facts in Support of Its Motion for Summary Judgment (“SMF”) [DE 24]. Plaintiff, Ruth Grose (“Plaintiff” or “Grose”) has filed a response [DE 30] and Statement of Material Facts in Opposition to Defendant’s Motion for Summary Judgment [DE 31]. Defendant has filed a reply [DE 35] and Reply Statement of Material Facts [DE 34]. The matter is now ripe for review, and the Court has carefully considered the filings and attachments thereto, the arguments of counsel, and the entire docket in this case. I. THE COMPLAINT [DE 1] Plaintiff’s Complaint contains four counts against Defendant: violation of Title II of the Civil Rights Act of 1964—discrimination on the basis of race (Count I); violation of the Florida Civil Rights Act of 1992—discrimination on the basis of race (Count II); violation of Title II of the Civil Rights Act of 1964—discrimination on the basis of gender (Count III); and violation of 1 the Florida Civil Rights Act of 1992—discrimination on the basis of gender (Count IV) See Compl., DE 1. II. UNDISPUTED FACTS The following facts are drawn from the uncontested portions of the record together with Defendant’s Statement of Material Facts (“SMF”) [DE 24], Plaintiff’s Response SMF [DE 31], and Defendant’s Reply SMF [DE 34].

American is a commercial airline that offers thousands of daily flights to hundreds of destinations throughout the United States and abroad and has operations at airports throughout the country, including at Palm Beach International Airport (PBI) in West Palm Beach, Florida. [Def.’s SMF ¶ 1]. Safety is American’s top priority. [Def.’s SMF ¶ 1]. Grose is a black female and the Plaintiff in this case. [Def.’s SMF ¶ 1]. Before working for American, Grose worked for several airlines at various airports. [Def.’s SMF ¶ 3]. Prior to the American Airlines–U.S. Airways merger, Grose worked for U.S. Airways as a Ramp Manager in Philadelphia, a Ramp Manager and Customer Service Manager (“CSM”) in Chicago, and a CSM in Memphis. [Def.’s SMF ¶ 3]. Around the time of the merger, Grose worked as a Catering Manager in Philadelphia. [Def.’s SMF ¶ 3].

In or around September 2018, Grose transferred to PBI, where she worked as a CSM for American until her separation in January 2020. [Def.’s SMF ¶ 4]. At PBI, Grose reported to the General Manager, Ruth Hightower, a black female. [Def.’s SMF ¶ 5]. In turn, Ms. Hightower reported to Scott Clementi, the Managing Director for American’s eastern region. [Def.’s SMF ¶ 5]. Clementi is a white male. [Pl.’s Reply SMF ¶ 44]. Grose’s duties as a CSM at PBI included making sure that the agents above the wing were servicing the customers, making sure that they were on the aircraft in a timely manner, and also 2 managing the team on the ramp simultaneously with that flight to ensure that they were getting the customers’ bags loaded and everything done on a timely basis and getting out customers out on time and safely. [Pl.’s Resp. SMF ¶ 6]. Above all else, Grose shared responsibility for ensuring safety. [Def.’s SMF ¶ 7]. Safety is American’s top priority, and every employee is responsible for putting safety first. [Def.’s SMF ¶ 7]. Grose was additionally responsible for training other employees that safety must always come first. [Def.’s SMF ¶ 7].

On December 28, 2019, Flight 1971 arrived at PBI from Dallas. [Def.’s SMF ¶ 8]. Because the plane arrived late to PBI, Flight 1971 would be considered a “quick turn,” meaning employees would have to work quickly to get the flight out on time. [Def.’s SMF ¶ 8]. After the passengers boarded and the plane was ready for departure, Crew Chief Michael O’Brien tried to push the plane away from the gate, but the pushback would not start. [Def.’s SMF ¶ 9]. A pushback (sometimes referred to as “pushback tractor” or “pushback tug”) is a vehicle that is used to physically push an aircraft backwards away from the gate and ramp area so it can depart. [Def.’s SMF ¶ 9]. O’Brien radioed another Crew Chief at a nearby gate to get a different pushback. [Def.’s SMF ¶ 10]. In the meantime, O’Brien (who was on the right side of the plane) tried to use a belt

loader to move the pushback tug away from the aircraft, but he was unsuccessful. [Def.’s SMF ¶ 10]. A belt loader is a vehicle with a long conveyor belt that is used to load and unload baggage onto and off a plane. [Def.’s SMF ¶ 10]. According to O’Brien, the belt loader is not supposed to touch the aircraft. [Def.’s SMF ¶ 10]. O’Brien told the other Crew Chief to get a second belt loader so they could use both to try to move the inoperable pushback tug. [Def.’s SMF ¶ 11]. The other Crew Chief refused to bring over the second belt loader, but Grose agreed to do it instead. [Def.’s SMF ¶ 11]. Grose admits that she got on a belt loader at a nearby gate, but it is disputed whether 3 she drove under the jet bridge. [Def.’s SMF ¶ 12; Pl.’s Resp. SMF ¶ 12]. Grose has claimed in the past that she never drove under the jet bridge but instead drove under the aircraft’s wing in order to line up with the pushback on the left side of the plane. [Def.’s SMF ¶ 14]. Grose admits that the rubber part of the railing was touching the aircraft. [Pl.’s Resp. SMF ¶ 16]. It is disputed, however, whether part of the belt loader actually “hit” the side of the airplane. [Def.’s SMF ¶ 16; Pl.’s Resp. SMF ¶ 16]. Grose admits that, when used properly, a belt loader

should not make contact with any part of the aircraft. [Def.’s SMF ¶ 17]. She admits that the way the belt loader touched the aircraft when she used it is different than the way it ordinarily touches the aircraft. [Def.’s SMF ¶ 17]. After the rubber part of the railing touched the aircraft, Grose backed up, adjusted her angle, and tried again. [Def.’s SMF ¶ 19; Pl.’s Resp. SMF ¶ 19]. With the addition of a second belt loader, the ramp crew moved the malfunctioning pushback tug away from the aircraft, which made room for a replacement pushback to connect to it. [Def.’s SMF ¶ 19]. Grose did not get off the belt loader to inspect the aircraft, but she did look for scratches and dents just as she did when she was ramp lead. [Def.’s SMF ¶ 21; Pl.’s Resp. ¶ 21]. Grose did not tell the captain or first officer of Flight 1971, or tell maintenance, about what had happened since she did not believe it was a reportable

event since it was just a “tap” or a “touch.” [Def.’s SMF ¶ 21; Pl.’s Resp. ¶ 21]. Grose admits she is not formally trained in aviation mechanics and is not licensed by the FAA as an aviation mechanic; however, she worked on the ramp for 16 years and inspected aircraft regularly as ramp lead. [Def.’s SMF ¶ 23; Pl.’s Resp. ¶ 23]. Grose also did not receive formal training about ramp operations from American, but, after she was hired as a manager, she “shadowed another manager to see how the operation ran,” and she also had additional knowledge from her years of industry experience working the ramp for other carriers. [Pl.’s Resp. ¶ 42; Def.’s 4 Reply SMF ¶ 42]. Plaintiff also testified that she was required to keep up with various trainings and that her manager would discuss important information with her, such as changes in policies. [Pl.’s Resp. ¶ 42; Def.’s Reply SMF ¶ 42]. Grose waited until two days after the incident to finally report it in an email to her supervisor, Ruth Hightower, because Hightower was out of work dealing with a personal matter. [Def.’s SMF ¶ 25; Pl.’s Resp. ¶ 25]. In that email, Grose stated, “I accept the outcome of what you

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