Groop Internet Platform Inc. v. Psychotherapy Action Network

District Court, District of Columbia·Decided January 21, 2020·No. Civil Action No. 2019-1854·Published

Opinion

UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLUMBIA

GROOP INTERNET PLATFORM INC., d/b/a TALKSPACE,

Plaintiff, Civil Action No. 19-1854 (BAH)

v. Chief Judge Beryl A. Howell

PSYCHOTHERAPY ACTION NETWORK, et al.,

Defendants.

MEMORANDUM OPINION

This case arises from a contentious debate over an alternative model for providing psychotherapy services that, in comparison to the “traditional psychotherapy model [of] expensive brick-and-mortar offices which come with a hefty price tag,” Compl. ¶ 18, ECF No. 1, uses an online “proprietary platform to connect practitioners with clients in need of mental health treatment,” id. ¶ 14. This online “business model” allegedly provides “more accessible, affordable, and convenient” therapy. Id. ¶¶ 2, 25. The plaintiff, New York-based Talkspace, has developed such a “virtual clinic,” id. ¶ 14, which allegedly “poses an economic and existential threat to . . . slow-to-adapt, brick-and-mortar based providers,” id. ¶ 25.

The plaintiff claims that its entry as a “disruptive force in the mental health therapy field,” id. ¶ 17, prompted a defamatory “smear campaign” against it, id. ¶ 1, by the four defendants in this case: Chicago-based mental health practitioners Nancy Burke, PhD, Linda Michaels, PsyD MBA, and Janice Muhr, PhD, who are co-chairs of the fourth defendant, Chicago-based non-profit organization Psychotherapy Action Network (“PsiAN”). Specifically, in June 2019, the defendants sent a letter to the Washington, D.C. office of the American

Psychological Association (“APA”), expressing their “heightened” concerns about “treatment integrity, patient safety and therapist ethical obligations” due to the potential “alliance” between the plaintiff and a major health insurer. Decl. of Nancy Burke (“Burke Decl.”), ECF No. 14-1, Ex. D (“2019 APA Letter”) at 1, ECF No. 13-5. Less than three weeks after that letter was sent, plaintiff filed the instant action claiming the 2019 APA Letter constituted “libel per se” and demanding at least $40 million in damages. Compl. at 14–17.

The defendants have moved to dismiss the complaint, pursuant to Federal Rule of Civil Procedure 12(b)(2) and 12(b)(6), asserting that personal jurisdiction is lacking over each of the defendants and, alternatively, that the complaint fails to state a claim on which relief may be granted. Defs. PsiAN, Burke, and Michaels’ Mot. to Dismiss the Compl. (“Defs.’ Mot.”), ECF No. 13; Def. Muhr’s Mot. to Dismiss the Compl. (“Muhr Mot.”), ECF No. 15.1 Personal jurisdiction is indeed lacking, so the defendants’ motions to dismiss are granted. I. BACKGROUND In 2012, plaintiff set out to “[r]evolutionize[]” the world of mental health treatment by providing its clients with “affordable, online therapy.” Compl. at 4 & ¶ 10. Since its founding plaintiff has built a network of “approximately 5,000 practitioners [who] use Talkspace’s mobile and internet technology to diagnose and treat clients.” Id. ¶ 14. Its online-therapy model has

1 Defendant Muhr filed a separate motion to dismiss and supporting memoranda that are nearly identical to the motion and memoranda submitted by the other three defendants. Compare Muhr Mot. with Defs.’ Mot.; compare Mem. of Points and Authorities in Support of Muhr Mot. (“Muhr Mem.”), ECF No. 15, with Mem. of Points and Authorities in Support of Defs.’ Mot. (“Defs.’ Mem.”), ECF No. 13; compare Reply Mem. of Points and Authorities in Further Support of Muhr Mot. (“Muhr Reply”), ECF No. 27 with Reply Mem. of Points and Authorities in Further Support of Defs.’ Mot. (“Defs.’ Reply”), ECF No. 26. For ease of reference, the memoranda filed by Burke, Michaels, and PsiAN, will be cited, except where salient differences necessitate separate reference to memoranda filed by Muhr. Although Muhr’s motion seeks dismissal “for lack of subject matter jurisdiction,” Muhr Mot. (emphasis added), this is treated as an apparent typographical error since the motion refers to Federal Rule of Civil Procedure 12(b)(2), which addresses the “lack of personal jurisdiction,” and Muhr’s other filings make clear that is her concern. See, e.g., Muhr Mem. at 10 (“The complaint should be dismissed because this court lacks personal jurisdiction over Dr. Muhr.” (capitalization altered)).

been used by “over five million individuals” and plaintiff has even enlisted Olympian Michael Phelps as its spokesperson. Id. ¶¶ 14, 31. The company’s move away from the traditional in- person model of therapy, however, is not without its critics, members of PsiAN among them.

Plaintiff asserts that “PsiAN has opposed Talkspace since its inception.” Compl. ¶ 24.

The aspect of that opposition relevant to the instant action began in 2018 when Burke, Michaels, and Muhr, as co-chairs of PsiAN, sent two letters, one to Michael Phelps and another to the APA. In their letter to Phelps, they expressed “dismay and concern” that he had signed on as spokesperson for a “problematic treatment provider who aggressively sells an untested, risky treatment.” Burke Decl., Ex. B (“Phelps Letter”) at 1, ECF No. 13-3. They urged him to reconsider promoting text-based therapy because he “know[s] what works in real psychotherapy,” which, according to defendants, is the kind of “intensive, inpatient, in-person treatment” that Phelps himself had undergone. Id.

Similarly, in their 2018 letter to the APA, the defendants expressed “dismay[] that the APA [had] chosen to promote so-called ‘therapy’ texting services like Talkspace in its publications.” Burke Decl., Ex. A. (“2018 APA Letter”) at 1, ECF No. 13-2. Among their concerns was a belief that “Talkspace ‘therapies’ are completely without a legitimate evidence base.” Id. Moreover, the defendants claimed that “Talkspace demonstrates a clear intent to deceive the general public” by using Michael Phelps, who underwent in-person treatment, to push Talkspace’s text-based therapy product. Id. The defendants also insisted that “ethical violations are systemically written into the very procedures [plaintiff] offers and advertises” and that plaintiff’s “business model literally demands the violation of ‘patient’ protection[]” by allowing plaintiff’s non-therapist employees to review patients’ conversations for quality control.

Id. at 1–2. They asked the APA to ensure that “any future advertisements it accepts from Talkspace not include false and deceptive statements.” Id. at 2.

What plaintiff characterizes as PsiAN’s “smear campaign” did not end there. Compl. ¶ 1.

The plaintiff alleges that a New-York-based psychologist, Todd Essig, who is described as “[o]ne of PsiAn’s primary advisors,” Compl. ¶ 26, “sen[t] a letter with false and defamatory statements about Talkspace” to the “Society for Psychoanalysis and Psychoanalytic Psychology Division (‘Division 39’) Listserv,” which is maintained by the APA and “has more than 5,000 members,” id. ¶ 31, many of whom are allegedly “based in Washington, D.C.,” id. ¶ 41.2 The complaint does not specify which of the 2018 letters was sent to the Division 39 listserv, though it may have been the Phelps Letter, which Burke, Michaels, and Muhr say they sent to the listserv. Burke Decl. ¶ 10; Decl. of Linda Michaels (“Michaels Decl.”) ¶ 10, ECF No. 13-20; Decl. of Dr. Janice Muhr (“Muhr Decl.”) ¶ 10, ECF No. 15-1. Essig’s involvement vel non aside, the message encouraged members of the listserv to use the letter as a template to contact plaintiff’s advertisers and the APA to encourage them to cease their relationships with plaintiff. Compl. ¶¶ 31, 33. According to plaintiff, PsiAN’s efforts were successful to the extent that “the

2 Plaintiff alleges that Todd Essig “provided material support and assistance” to PsiAN’s “smear campaign,”

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