Greene v. Quest Diagnostics Clinical Laboratories, Inc.

455 F. Supp. 2d 483, 2006 U.S. Dist. LEXIS 71222, 2006 WL 2818860
CourtDistrict Court, D. South Carolina
DecidedSeptember 29, 2006
Docket7:05-cr-00811
StatusPublished
Cited by49 cases

This text of 455 F. Supp. 2d 483 (Greene v. Quest Diagnostics Clinical Laboratories, Inc.) is published on Counsel Stack Legal Research, covering District Court, D. South Carolina primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Greene v. Quest Diagnostics Clinical Laboratories, Inc., 455 F. Supp. 2d 483, 2006 U.S. Dist. LEXIS 71222, 2006 WL 2818860 (D.S.C. 2006).

Opinion

ORDER AND OPINION

NORTON, District Judge.

This matter is before the court on Magistrate Judge Robert S. Carr’s Report and Recommendation (“Report”) that this court grant defendant’s motion for summary judgment. Plaintiff has filed timely objections to the magistrate judge’s Report.

I. BACKGROUND

Plaintiff began her employment in 1997 with defendant’s predecessor, SmithKline Beecham. In 1998, she became a phlebotomist and continued in that position after defendant took over SmithKline Beeeham’s operations in 1999. Plaintiffs duties primarily included drawing blood from patients, completing paperwork, and computer data entry. Plaintiff worked continuously as a phlebotomist with defendant until her termination in 2004.

Defendant utilized its phlebotomists in two capacities. First, defendant contracted with doctors to place phlebotomists in the doctors’ offices. The doctors were thus defendant’s clients. Under this arrangement, the phlebotomists would draw patients’ blood, collect the specimen, and complete the billing paperwork. Although the phlebotomists reported to the doctors’ offices for work each day, they were still subject to defendant’s rules and regulations. This arrangement was known as an In Office Phlebotomy (IOP) site. Second, defendant employed phlebotomists in its Patient Service Center (PSC). The PSC was a central location operated by defendant to which doctors could refer patients for blood collection and testing.

During her employment with defendant, plaintiff received three separate manuals and policies that she claims operated as contracts between her and defendant. *486 The first document is defendant’s Employee Handbook. The handbook contains a disclaimer in bold print on the first page immediately following the table of contents, which reads in pertinent part:

EMPLOYMENT RELATIONSHIP
Quest Diagnostics developed this handbook to tell you about the company’s current policies and procedures. It is not a legal document or a contract of employment.
Quest Diagnostics is an “at-will employer.” This means either you or the company may terminate the employment relationship at any time and for any reason, with or without cause.

(Def.Mot.Ex. 0.) The handbook sets out a standard progressive discipline policy by which employees are generally to be disciplined by increasingly harsh levels of action, ranging from verbal warnings, written warnings, and probation to eventual termination. The handbook also states, “Suspension, discharge, and other types of disciplinary action may be taken at any time in the process when appropriate under the circumstances.” (Def.Mot.Ex. P.)

The second document is defendant’s Phlebotomy Performance Policy. This document provides a progressive discipline policy that is used when employees commit phlebotomy errors (e.g., mislabeling specimens). Depending on the type of error, the policy provides for a structured discipline procedure based on the number of errors, with actions ranging from verbal notices to eventual termination. (Cashwell Dep. Ex. 2-A). The policy did not state that it was the exclusive method by which an employee may be terminated.

The third and final document is defendant’s Compliance Manual. The manual gives employees guidance on how to report misconduct. The manual also provides a non-retaliation policy for employees who report misconduct by other employees. The relevant portion states, “There will be no repercussions to you for having reported in good faith any suspected misconduct or non-compliance.” (Def. Mot. Ex. Q.) Neither the Phlebotomy Performance Policy nor the Compliance Manual contain disclaimers.

In 2000, Kimberly Cashwell became plaintiffs immediate supervisor. Cashwell reported to Toni Seeley, the manager for defendant’s operations in South Carolina who worked in the Columbia, South Carolina office. Cashwell gave defendant performance reviews in 2000, 2001, and 2002. Each of those reviews gave plaintiffs performance a rating of 3 on a scale of 5. These were regarded as good reviews, and Cashwell stated in her deposition that plaintiff was a “good phlebotomist.” (Cashwell Tr. 34)

On April 1, 2003, Cashwell conducted a site visit to the Low Country IOP site where plaintiff was working. While at that office, the client reported to Cashwell that it was unhappy with plaintiffs performance. Specifically, defendant claims the client reported that plaintiff took an hour instead of the allowed thirty-minutes for lunch, she took breaks at the scheduled time regardless of her workload and refused to be flexible about when she took those breaks, she used the client’s copier for personaíuse, and she refused to lower the volume of her cellular phone’s ring. Additionally, Cashwell learned that plaintiff gave a copy of defendant’s confidential break policy to the client.

Plaintiff claims that the Low Country staff asked her to do work that was not within her duties, such as pulling charts, cleaning the kitchen, and entering ICD-9 diagnosis codes. Plaintiff refused to enter the ICD-9 codes because she was not a physician, an action consistent with the *487 Compliance Manual. (Cashwell Tr. 129) Plaintiff states that she saw other Quest phlebotomists enter ICD-9 codes while at Low Country. Plaintiff claims she reported this misconduct both Cashwell and Seeley as it occurred.

Two days after the on-site visit, Low Country told both Cashwell and Seeley that it wanted plaintiff removed from the office right away. Cashwell apparently met with plaintiff, and plaintiff at that time told Cashwell about problems she was having at Low Country and reported that other phlebotomists were entering ICD-9 codes. On April 9, 2003, Cashwell disciplined plaintiff in the form of a written notice for providing the confidential break policy to Low Country.

Sometime thereafter, defendant reassigned plaintiff to the Charleston Women’s Clinic (CWC) IOP. Plaintiff claims that, while at CWC, she saw at least one Quest phlebotomist enter ICD-9 codes. Plaintiff asserts that she reported that misconduct to both Cashwell and Seeley. Plaintiff also asserts that CWC wanted her to answer phones, to use the office computers to get patient information, and to fill out requisition forms-all of which she refused to do. Plaintiff claims she reported CWC’s requests to Cashwell.

On January 14, 2004, the Quest sales agent who handled the CWC account sent an e-mail to defendant’s managers stating that the client was dissatisfied with plaintiffs performance. In an e-mail sent four days later, the sales agent reported that CWC complained that plaintiff was talking on her cellular phone in front of a patient, playing the radio loudly and singing in front of patients, reading personal material at times when she should have been working, and taking food from the kitchen that did not belong to her. At some point, Cash-well and Allison Mercer, a Senior Human Resources Generalist in the Atlanta office, had a conference call with plaintiff. Plaintiff claims that she once again reported CWC’s requests and that other Quest phlebotomists were entering ICD-9 codes.

In mid-January 2004, as a result of the problems at CWC, defendant assigned plaintiff to the Charleston PSC.

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Bluebook (online)
455 F. Supp. 2d 483, 2006 U.S. Dist. LEXIS 71222, 2006 WL 2818860, Counsel Stack Legal Research, https://law.counselstack.com/opinion/greene-v-quest-diagnostics-clinical-laboratories-inc-scd-2006.