GRAZIOSI v. INSPIRITEC

CourtDistrict Court, E.D. Pennsylvania
DecidedMarch 18, 2024
Docket2:23-cv-04340
StatusUnknown

This text of GRAZIOSI v. INSPIRITEC (GRAZIOSI v. INSPIRITEC) is published on Counsel Stack Legal Research, covering District Court, E.D. Pennsylvania primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
GRAZIOSI v. INSPIRITEC, (E.D. Pa. 2024).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF PENNSYLVANIA

ANDREA GRAZIOSI : CIVIL ACTION Plaintiff : : v. : NO. 23-CV-4340 : INSPIRITEC : Defendant :

M E M O R A N D U M

NITZA I. QUIÑONES ALEJANDRO, J. MARCH 18, 2024

Currently before the Court is Defendant Inspiritec’s motion to dismiss the Complaint filed by Plaintiff Andrea Graziosi, which asserts employment discrimination and retaliation claims under the Americans with Disabilities Act (“ADA”) and New Jersey Law Against Discrimination (“NJLAD”). The thrust of Graziosi’s claims is that he was unlawfully terminated from his position as a customer service representative during his training period because Inspiritec believed his mental health conditions limited his ability to perform. For the reasons set forth, the motion to dismiss will be granted, in part, and denied, in part. I. FACTUAL ALLEGATIONS1 Graziosi was briefly employed by Inspiritec as a customer service representative working remotely from his residence in Camden, New Jersey, from November 28, 2022 through April 17, 2023, when he was terminated while “on training status.” (Compl ¶¶ 1, 18-20.) Inspiritec is a “US Government Contractor working with and for a variety of state and federal agencies, providing contact centers and IT support services,” with headquarters in Philadelphia, Pennsylvania. (Id. ¶ 12.) Graziosi, who has a history of Bipolar Disorder, Generalized Anxiety Disorder, and

1 The following factual allegations are taken from Graziosi’s Complaint (ECF No. 2). Obsessive Compulsive Disorder, (id. ¶ 13), “has been in the labor force for thirty-eight years,” including two decades in the hospitality industry. (Id. ¶¶ 22-23.) He was hired by Inspiritec on November 4, 2022 following interviews with Nancy Santana (who would eventually become his supervisor) and Chasity Mosby (who would eventually become his case manager) both of whom

were allegedly impressed with Graziosi’s “extensive customer service experience.” (Id. ¶¶ 24- 25.) Three days prior to his start date, Graziosi received a call from Kathleen Cassidy, Inspiritec’s Human Resources manager. (Id. ¶ 26.) Cassidy, who was allegedly aware that Graziosi “had disabilities” from his application, told Graziosi that he was not required to disclose the nature of those disabilities unless he required a reasonable accommodation. (Id. ¶¶ 27-28.) Graziosi nevertheless “voluntarily disclosed his disabilities” and told Cassidy that he “was qualified to perform the essential duties of this job and required no accommodations.” (Id. ¶ 29.) He also willingly provided documentation of his conditions at Cassidy’s request. (Id.) Cassidy let Graziosi know to contact her if he required any accommodations and stated that she would

provide him with a form he could complete in the event he had limitations that required an accommodation. (Id. ¶ 33.) Graziosi’s employment with Inspiritec required him to complete training classes, which he alleges were “long-lasting because of the significant knowledge required.” (Id. ¶ 42.) It is apparent from the Complaint that Graziosi experienced numerous technological difficulties during trainings, which he claims were not adequately addressed by tech support and which appear to have affected his performance evaluations. (See id. ¶¶ 39-41, 48-49.) In that regard, he received what he classifies as an “unfair review” from an “external trainer not employed by the Defendant” following four training classes during which he was the only trainee limited to audio because he was unable to access the “video call.” (Id. ¶¶ 1-2.) Graziosi’s difficulties with Inspiritec primarily began on February 21, 2023 after he complained to Santana and Mosby about the “unfair review,” which Mosby allegedly “blamed him

for” without allowing him to provide an explanation. (Id. ¶ 1.) Thereafter, Santana, Mosby and Allison Johnson, a “tech manager,” allegedly created a “toxic and hostile work environment” to intimidate and pressure Graziosi to quit, culminating in his termination on April 17. (Id. ¶¶ 3-4.) By the end of February, Johnson would speak to him in a “rude and unprofessional” manner, for example, by cutting him off while he was talking, saying things like “‘time out’ like children are talked to,” and belittling him by telling him he should have fixed certain issues on his own. (Id. ¶¶ 34-37.) Although Graziosi “felt intimidated and bullied” by Johnson, he never reported her conduct to his supervisor or case manager. (Id. ¶¶ 37-38.) On March 15, 2023, Inspiritec introduced a new application for trainees to listen to calls, but Graziosi was unable to use it because the audio on his computer did not work. (Id. ¶ 39.)

When he reported the issue to Johnson, she could not identify the problem. (Id.) Graziosi alleges that Santana began “harassing” him during this time “to have him quit under retaliatory pressure” by “creat[ing] false documentation of performance issues” and stating she needed to talk to him about those issues without intending to do so. (Id. ¶¶ 50-55.) In particular, Santana emailed Graziosi on March 23, stating “We need to create a plan to get your scores up before you will have to be separated from the contest.” (Id. ¶ 50 (emphasis omitted).) She emailed him again on March 27, saying she urgently needed to talk to him and that, “Perhaps this contract is not the best fit for you.” (Id. ¶ 53 (emphasis omitted).) Also on March 27, Graziosi contacted the head trainer out of frustration to resolve the technological problem, after which he contends Johnson “called him and in minutes she fixed the issue.” (Id. ¶¶ 40-41.) On April 14, Graziosi’s laptop computer was “wholly unresponsive.” (Id. ¶ 58.) Both the trainer and head trainer directed Graziosi to call his supervisor or case manager rather than

contacting tech support. (Id. ¶¶ 59-63.) Fearing he would be terminated, Graziosi sent an email from his personal email account to his supervisor, case manager, and the head trainer “to document these unusual circumstances.” (Id. ¶¶ 65-67.) An hour later, a tech manager contacted Graziosi and fixed the technical issue “within minutes,” such that he was able to proceed with training for the rest of the day. (Id. ¶ 68.) Graziosi was terminated on April 17. He received an email from Sanatana that morning stating “I need you to take the attached form and send it to your doctor’s office. Also, we need to talk about your current position as soon as possible.” (Id. ¶ 69.) The attached form was the same one that Cassidy, the Human Resources manager, had discussed with Graziosi prior to his start date pertaining to limitations and accommodations. (Id. ¶ 70.) Approximately one hour later,

Santana called Graziosi, terminated him “due to poor performance,” and informed him that he “received that medical form because of limitations due to his disabilities she and Ms. Cosby needed to know.”2 (Id. ¶¶ 71-72.) Graziosi asked Santana whether “she had ‘unmistakable evidence’ to believe he had limitations for which she determined he was unable to perform the essential functions of [the] job due to his disabilities,” when she determined he had any such limitations, and why, if she believed “he had ‘limitations’ to perform his duties he was never approached until now,” but Santana did not provide a “pertinent” response to his questions. (Id. ¶¶ 74-76.) Rather,

2 At times, the Complaint refers to “Ms. Cosby.” As best as the Court can discern, this is a typographical error and refers to Ms. Mosby. she told Graziosi he “was not fired yet” despite having terminated him at the beginning of the call. (Id. ¶¶ 77-79.) An hour later, case manager Mosby called Graziosi to confirm that he was fired for poor performance and that he must return the medical form; she also had no “pertinent response” to

Graziosi’s questions. (Id.

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GRAZIOSI v. INSPIRITEC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/graziosi-v-inspiritec-paed-2024.