Fuller v. TWC Administration, LLC

CourtDistrict Court, S.D. California
DecidedJanuary 3, 2020
Docket3:17-cv-01513
StatusUnknown

This text of Fuller v. TWC Administration, LLC (Fuller v. TWC Administration, LLC) is published on Counsel Stack Legal Research, covering District Court, S.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Fuller v. TWC Administration, LLC, (S.D. Cal. 2020).

Opinion

1 2 3 4 5 6 7 8 UNITED STATES DISTRICT COURT 9 SOUTHERN DISTRICT OF CALIFORNIA 10 11 LAURENCE GIBBS, an individual, Case No.: 17-cv-1513 DMS (AGS) MATTHEW LUTACK, an individual, 12 BRENT QUICK, an individual, and ORDER DENYING PLAINTIFFS’ 13 JESSICA HUENEBERG, an individual, MOTION FOR CLASS on behalf of themselves and all others CERTIFICATION 14 similarly situated, 15 Plaintiffs, 16 v. 17 TWC ADMINISTRATION, LLC, a 18 Delaware Limited Liability Company, and DOES 1 through 10, inclusive, 19 Defendant. 20

21 Pending before the Court is Plaintiffs’ motion for class certification. Defendants 22 filed a response, and Plaintiffs file a reply. For the reasons set forth, this motion is denied. 23 / / / 24 / / / 25 26 27 28 1 I. BACKGROUND 2 Time Warner provides video, high-speed data, and voice services to customers in 3 the United States. Defendant Time Warner Cable (“TWC”), a wholly owned subsidiary of 4 Time Warner, directs Time Warner’s daily business practices. Plaintiffs Laurence Gibbs, 5 Matthew Lutack, Brent Quick, and Jessica Hueneberg worked as customer service 6 professionals (“CSRs”) and call center leads (“leads”) (collectively, “agents”) for 7 Defendant Time Warner Cable (“TWC” or “Defendant”) in San Diego and Ontario, 8 California. Brent Quick was employed as a CSR and Technical Support Professional from 9 2014 to 2017 (Quick Decl. ¶ 7). Matthew Lutack was employed as a CSR and Technical 10 Support Professional from 2009 to 2016. (Lutack Decl. ¶ 7). Laurence Gibbs was 11 employed from 2011 to 2014, working as CSR and Lead. (Gibbs Decl. ¶ 7). Jessica 12 Hueneberg was employed from 2014 to 2016 as a CSR. (Hueneberg Decl. ¶ 6). In these 13 customer service roles, Plaintiffs assisted customers over the phone regarding issues related 14 to sales, billing, and technology support. (Memo re: MCC, 4). 15 At all times relevant to this action, Plaintiffs were non-exempt employees. As such, 16 Plaintiffs were entitled to scheduled meal and rest periods. TWC maintained the following 17 policy regulating off-the-clock work, meal breaks, and rest breaks: 18 “All employees are to take paid rest breaks, 15 minutes for each four hours of work. Employees must also take an unpaid lunch break of 60 minutes during each shift of 19 6 hours or more. Employees are never to ‘punch out’ and keep working (other wise 20 [sic] known as ‘working off the clock’). Working off the clock is strictly prohibited.” (Realin Decl., ECF No. 66, Exh. 6). 21

22 Despite this policy, Plaintiffs contend TWC’s phone system required off-the-clock 23 work at the beginning of their shifts. To field high volumes of customer service calls, 24 Plaintiffs needed to take calls as soon as they clocked in. From at least 2013, agents used 25 a phone system called “Avaya.” (MSJ, Exh. 6; King Decl. ¶ 3). This phone system is 26

27 1 A more detailed factual summary is available in this Court’s order on summary 28 1 connected to Kronos, TWC’s time-keeping system, so “when an agent logs into the Avaya 2 phone system, he or she is simultaneously clocked into Kronos and on the clock.” (Id.). 3 However, Plaintiffs allege they needed to load their programs before taking phone calls, 4 and thus before clocking in. As such, Plaintiffs allege TWC required off-the-clock work 5 because they spent time loading their programs before clocking in. 6 In addition to off-the-clock claims, Plaintiffs Quick, Gibbs, and Hueneberg testified 7 to missing meal breaks because their jobs involved fielding high volumes of customer 8 service calls during their shifts. Ms. Hueneberg stated her supervisors told her she “was 9 not allowed to end or transfer a call,” so she could only go on her breaks after finishing 10 phone calls. (Hueneberg Decl. ¶ 16). Similarly, Mr. Quick testified his meal periods 11 would occasionally be delayed past the fifth or sixth hour as a result of extended customer 12 phone calls or team meetings, and because supervisors told him to “wrap up the call and 13 then go on your lunch.” (Realin Decl., Exh. 4, 179:9–14). Finally, Mr. Gibbs testified 14 that his meal and rest breaks were delayed if customer escalations occurred. (Realin Decl., 15 Exh. 5, at 71:12–15; 71:21–24; 73:16–74:1). Further, Plaintiffs Quick, Gibbs, and 16 Hueneberg all testified to notifying supervisors of either missed meal or rest breaks. (Id., 17 Exh. 4, 49:16–50:3; Exh. 5 at 66:17–67:3; Exh. 3 at 43:6–8, 43:13–15). 18 On May 28, 2019, Plaintiffs filed the present motion for class certification. (ECF 19 No. 54, “MCC”). Plaintiffs move for class certification on all current and former non- 20 exempt employees of Defendant who worked in a call center as a Customer Service 21 Professional, Customer Service and Billing Professional, Technical Support Professional, 22 Technical Support and Billing Professional, and/or Call Center Lead, between April 20, 23 2013 and the date of class certification, who have not signed an arbitration agreement with 24 Defendant as of the date the complaint was filed. (Id. at 1). Plaintiffs seek to certify a 25 class of employees from Defendant’s San Diego, CA and Ontario, CA offices. Defendant’s 26 corporate records indicate 536 putative class members in their San Diego office, and over 27 300 in their Ontario office. (Markham Decl., ¶ 15). Of this larger group, Plaintiffs move 28 for class certification for the following individual sub-classes: 1 (1) the “off-the-clock subclass,” including employees who were not paid for all hours worked, in any pay period within the class period; 2

3 (2) the “overtime subclass,” including employees who were not provided with overtime pay during the class period, including only employees who worked 4 more than eight hours in any given day and more than forty hours in any given 5 week during the class period;

6 (3) the “meal break subclass,” including employees who worked more than five 7 hours and were not provided with uninterruptable meal periods of at least 30 minutes or delayed meal periods that began after the fifth hour of work; 8

9 (4) the “rest break subclass” of employees who were not provided with uninterruptable rest breaks of at least ten minutes for each four hours of work; 10

11 (5) the “wage statement subclass” including employees who were not provided with accurately itemized wage statements for all hours worked; and 12

13 (6) the “waiting time subclass” of employees who were not paid all wages due and owing at the time of separation. (MCC at 1). 14

15 On July 26, 2019, Defendant filed a motion for summary judgment on all of 16 Plaintiffs’ claims. (ECF No. 60). On August 14, 2019, the parties stipulated to this Court 17 deciding the motion for summary judgment prior to the present motion for class 18 certification. (ECF No. 64). On January 3, 2020, this Court granted this motion in part 19 and denied it in part, finding triable issues of fact for all named Plaintiffs’ off-the-clock 20 claims for work performed prior to clocking in, Plaintiff Hueneberg, Gibbs, and Quick’s 21 meal break claims, and Plaintiff Gibbs’ rest break claims, and any related wage statement 22 and waiting time claims. (ECF No. 70). Therefore, class certification will only be 23 addressed with respect to those claims. 24 II. DISCUSSION 25 “The class action is ‘an exception to the usual rule that litigation is conducted by and 26 on behalf of the individual named parties only.’” Wal-Mart Stores, Inc. v. Dukes, 564 U.S. 27 338, 131 S.Ct. 2541, 2550, 180 L.Ed.2d 374 (2011). “A party seeking class certification 28 must satisfy the requirements of Federal Rule of Civil Procedure 23(a) and the 1 requirements of at least one of the categories under Rule 23(b).” Wang v. Chinese Daily 2 News, Inc., 709 F.3d 829, 832 (9th Cir.

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Fuller v. TWC Administration, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/fuller-v-twc-administration-llc-casd-2020.