FTC v. American Screening, LLC

105 F.4th 1098
CourtCourt of Appeals for the Eighth Circuit
DecidedJune 27, 2024
Docket23-1616
StatusPublished
Cited by1 cases

This text of 105 F.4th 1098 (FTC v. American Screening, LLC) is published on Counsel Stack Legal Research, covering Court of Appeals for the Eighth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
FTC v. American Screening, LLC, 105 F.4th 1098 (8th Cir. 2024).

Opinion

United States Court of Appeals For the Eighth Circuit ___________________________

No. 23-1616 ___________________________

Federal Trade Commission

lllllllllllllllllllllPlaintiff - Appellee

v.

American Screening, LLC, a Louisiana limited liability company; Ron Kilgarlin, Jr., individually and as an officer of American Screening, LLC; Shawn Kilgarlin, individually and as officer of American Screening, LLC

lllllllllllllllllllllDefendants - Appellants ____________

Appeal from United States District Court for the Eastern District of Missouri - St. Louis ____________

Submitted: April 9, 2024 Filed: June 27, 2024 ____________

Before BENTON, ARNOLD, and STRAS, Circuit Judges. ____________

ARNOLD, Circuit Judge.

At the outset of the COVID-19 pandemic, American Screening, LLC, promised buyers that it would ship personal protective equipment, or PPE, more quickly than it actually did. The Federal Trade Commission sued American Screening, alleging that its shipping policies and practices had violated the FTC Act and the Mail, Internet, or Telephone Order Merchandise Rule—a rule known as MITOR. The district court1 granted the FTC summary judgment and ordered American Screening to return almost $14.7 million to consumers and permanently enjoined it from advertising or selling PPE. American Screening challenges the district court's ordered remedies on appeal, but we affirm.

American Screening is a Louisiana company that sold much of its products online. Before the pandemic, it mostly sold medical tests and equipment, though it also sold some PPE, including masks, gloves, disinfectant, and hand sanitizer. In March 2020, American Screening advertised PPE on Google and through emails to consumers, and its volume of PPE sales increased significantly. When customers purchased PPE from American Screening's website, their accounts were charged as soon as they submitted their orders. The website contained a shipping policy that provided that "[o]rders received before 2:00 pm CST will be processed that day and in some cases orders called in by 4:00 pm CST can be processed that day. All shipping occurs 24-48 hours after processing, pending product availability." Several customers referred to this shipping policy in their communications with American Screening.

At some point, most likely in mid-to-late March 2020 though the exact date is uncertain, American Screening began to advise on its website that "[p]roducts may ship 7-10 business days after order has been placed." It told the district court that this "'7-10 day' language can be seen at the top of every [American Screening] webpage." But it appears that American Screening did not delete the earlier assertion on its website that "[a]ll shipping occurs 24–48 hours after processing," meaning that consumers received mixed messages about when products would ship. An FTC investigator submitted a declaration that contained screenshots of American

1 The Honorable Ronnie L. White, United States District Judge for the Eastern District of Missouri.

-2- Screening's website from June 18, 2020, and on the very page that contained American Screening's 24–48-hour shipping policy, the top of the page asserted that "[p]roducts may ship 7–10 days after order has been placed." The parties do not point to any place in the record showing that American Screening ever removed any reference to its 24–48-hour shipping policy.

American Screening also represented on its website that many products were in stock and available to ship, but consumers discovered that they weren't. As the district court noted, the parties dispute how frequently this happened, but American Screening appears to admit that it received complaints from many consumers about products being listed "in stock" when the consumer ordered them, only to find out after payment that the product was not in stock but had been backordered. In addition, American Screening's website on occasion noted that some items were out of stock, and for some of those items, American Screening provided estimated shipping dates. So, for example, on one page of American Screening's website purportedly captured on June 18, 2020, a specific kind of hand sanitizer gel is listed as out of stock but could be expected to ship between June 22 to June 27.

American Screening struggled to fill the influx of PPE orders. Its manager of customer service testified that, despite the company's promises about early shipment, in practice it took about six weeks for PPE to be shipped after the customer had purchased it. American Screening also filled some orders for unavailable products with similar, available items that the buyer didn't order. And for some orders American Screening simply never shipped anything. Many customers complained. The customer service manager estimated that, throughout 2020, American Screening got about 1500 emails and 500 calls daily regarding customer orders. She explained that "all the customers sa[id] pretty much the same thing: Where is my order?"

American Screening did not call all its affected customers to determine whether they wanted a refund or would consent to shipping delays in lieu of a refund, nor did

-3- it cancel orders absent a customer request. But even when a customer requested a refund American Screening often declined to provide it. One employee testified that American Screening had denied most refund requests and that, if customers requested a refund because they hadn't received the products they ordered, American Screening would ship them the product instead. As founder, CEO, and president Ron Kilgarlin noted in an email to employees, "we don't won't [sic] cancelled orders." Many customers attempted to get their money back by pursuing chargebacks with credit card companies, and the manager of customer service said that there were so many chargebacks to investigate that it became her "primary focus."

The FTC brought suit against American Screening in August 2020, alleging that it had committed deceptive acts or practices by making "false, misleading, or unsubstantiated" representations about product availability and shipping times in violation of the FTC Act. See 15 U.S.C. § 45(a)(1). It also alleged three violations of MITOR, which imposes certain relevant obligations on sellers. First, MITOR requires that, when a seller solicits online purchases, it must have "a reasonable basis to expect that it will be able to ship any ordered merchandise" within the time clearly and conspicuously stated in the solicitation or, if no such time is stated, within thirty days after receiving an order. See 16 C.F.R. § 435.2(a)(1). Second, when a seller fails to ship merchandise within these time requirements, it must offer the buyer, without a demand, "an option either to consent to a delay in shipping or to cancel the buyer's order and receive a prompt refund." See id. § 435.2(b)(1). Third, a seller must cancel an order and promptly refund money to a buyer when it fails to give the buyer the option to consent to a shipping delay and hasn't shipped the item within the applicable time requirements. See id. § 435.2(c)(5).

In awarding the FTC summary judgment, the district court held that American Screening had violated these three provisions of MITOR as well as the FTC Act itself. American Screening does not appear to challenge these determinations on appeal. Over American Screening's objection, the district court also ordered that it

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105 F.4th 1098, Counsel Stack Legal Research, https://law.counselstack.com/opinion/ftc-v-american-screening-llc-ca8-2024.