Fowler v. Bank of America

Court of Appeals for the Tenth Circuit·Decided August 14, 2018·No. 16-1346·Unpublished

Opinion

FILED

United States Court of Appeals UNITED STATES COURT OF APPEALS Tenth Circuit

FOR THE TENTH CIRCUIT August 14, 2018

Elisabeth A. Shumaker

Clerk of Court

ALBERT FOWLER; ANDREA FOWLER,

Plaintiffs - Appellants, No. 16-1346

v. (D.C. No. 1:15-CV-01797-MJW)

(D. Colo.)

BANK OF AMERICA, CORPORATION; BANK OF AMERICA, N.A.; BAC HOME LOANS SERVICING, LP, f/k/a Countrywide Home Loans Inc.,

Defendants - Appellees.

ORDER AND JUDGMENT*

Before MORITZ, KELLY, and MURPHY, Circuit Judges.

Plaintiffs Albert and Andrea Fowler sued Bank of America and its affiliates (collectively, Bank of America)1 for violating the Real Estate Settlement Procedures Act (RESPA) of 1974, 12 U.S.C. §§ 2601–2617, as well as various Colorado state laws. In support, the Fowlers alleged that Bank of America failed to adequately

*

This order and judgment isn’t binding precedent, except under the doctrines of law of the case, res judicata, and collateral estoppel. But it may be cited for its persuasive value. See Fed. R. App. P. 32.1; 10th Cir. R. 32.1.

1 The Fowlers named Bank of America, Corporation; Bank of America, N.A.;

and BAC Home Loans Servicing, LP as defendants. Bank of America, N.A. is a wholly owned subsidiary of Bank of America Corporation. BAC Home Loans Servicing, LP has merged into Bank of America, N.A. and ceased independent corporate existence.

respond to hundreds of letters the Fowlers sent Bank of America regarding their home loan. The district court dismissed the Fowlers’ complaint for failure to state a claim and denied their motion to amend. See Fed. R. Civ. P. 12(b)(6). We affirm.

Background

We derive the following facts from the Fowlers’ complaint and view those facts in the light most favorable to them. See Smith v. United States, 561 F.3d 1090, 1098 (10th Cir. 2009) (“[F]or purposes of resolving a Rule 12(b)(6) motion, we accept as true all well-pleaded factual allegations in a complaint and view these allegations in the light most favorable to the plaintiff.”).

Bank of America owned and serviced a mortgage on the Fowlers’ home. The Fowlers’ loan fell into delinquency from 2009 to 2014, which subjected their home to foreclosure. In 2012, the Fowlers began sending a series of letters about their loan to Bank of America and continued sending these letters until July 2015, the month before they filed their complaint. In total, the Fowlers allege they sent at least 867 letters to Bank of America at various addresses.

The Fowlers filed this action in the district court on August 20, 2015—a little more than one month after they sent the last of their letters. They alleged that RESPA and its Colorado analog, Colo. Rev. Stat. Ann. § 38-40-103(2), required Bank of America to substantively and timely respond to each of their letters. And although the Fowlers concede that Bank of America sent many response letters, they nevertheless contend that, with one exception, those responses either weren’t sufficiently substantive or weren’t sent within RESPA’s prescribed timeframe. The Fowlers also

alleged that these 866 nonresponses, late responses, and inadequate responses (1) were an unfair trade practice prohibited by the Colorado Consumer Protection Act (CCPA), Colo. Rev. Stat. Ann. §§ 6-1-101–115, and (2) amounted to intentional infliction of emotional distress.2 Bank of America moved to dismiss and the Fowlers moved for leave to amend their complaint. The district court—via a magistrate judge presiding by consent—granted Bank of America’s motion and denied the Fowlers’ motion as futile. The Fowlers appeal.

Analysis

The Fowlers argue that the district court erred in dismissing their complaint because it states a claim under four separate legal theories. We analyze their arguments de novo, looking only to the face of the complaint and the documents incorporated therein by reference. See TMJ Implants, Inc. v. Aetna, Inc., 498 F.3d 1175, 1180 (10th Cir. 2007). I. Real Estate Settlement Procedures Act The Fowlers’ primary claim is that Bank of America violated RESPA by failing to properly respond to their letters. But, as elaborated below, the Fowlers don’t point to any specific, actionable RESPA violation. Instead, they broadly allege that Bank of America had a duty to respond to each of their letters, that Bank of America failed to timely and substantively do so, and that each nonresponse caused

2 The Fowlers also brought claims under the Truth in Lending Act (TILA) of 1968, 15 U.S.C. §§ 1601–1667f, and for common-law fraud and promissory estoppel. The district court dismissed these claims as well, and the Fowlers concede that they don’t challenge this aspect of the district court’s ruling on appeal.

them harm. We conclude that such general allegations are insufficient to state a RESPA claim.

RESPA provides a mechanism for borrowers to seek information from and protest errors to their mortgage servicers. Specifically, RESPA requires servicers to respond to a borrower’s qualified written request (QWR). A QWR is a “written correspondence” from the borrower to the servicer that (1) identifies the borrower and the borrower’s account; and (2) either (a) asserts an error in the borrower’s account or (b) requests information related to the servicing of the borrower’s account. 12 U.S.C. § 2605(e)(1).3 Once a servicer receives a QWR, it must “provide a written response acknowledging receipt of the correspondence within 5 [business] days.” § 2605(e)(1)(A). Then, within 30 business days, the servicer must (1) correct the asserted error; (2) explain why it believes the account isn’t in error; (3) provide the requested information; or (4) explain why the requested information is unavailable. § 2605(e)(2).4

3 RESPA’s implementing regulations distinguish between these two types of QWRs as “[n]otice[s] of errors” (NOE) and “[r]equests for information” (RFI). 12 C.F.R. §§ 1024.35(a), 1024.36. The Fowlers lament that the district court considered their QWRs “but failed to discuss or even mention” their NOEs or RFIs. Aplt. Br. 24. But because NOEs and RFIs are both types of QWRs, we see no harm with referring to them all as QWR’s. We, like the district court, take this approach.

4 On January 10, 2014—while the relevant events were ongoing—the period of time in which a servicer must respond to a QWR changed from 20 days for an acknowledgment and 60 days for a substantive response to the current requirement of 5 days for an acknowledgement and 30 days for a substantive response. See Berneike v. CitiMortgage, Inc., 708 F.3d 1141, 1145 n.3 (10th Cir. 2013). Here, the Fowlers allege violations under both the old and new rule.

But a servicer’s statutory duty to respond to a borrower’s communication doesn’t “arise with respect to all inquiries or complaints from borrowers to servicers.” Medrano v. Flagstar Bank, FSB, 704 F.3d 661, 666 (9th Cir. 2012). Rather, a letter isn’t a QWR—and thus doesn’t trigger the servicer’s duty to respond—unless it “relat[es] to servicing,” which RESPA defines as “receiving any scheduled periodic payments from a borrower pursuant to the terms of any loan, including amounts for escrow accounts . . . , and making the payments of principal and interest and such other payments.”5 Id. (omission in original) (quoting § 2605(i)(3)). Further, RESPA’s implementing regulations allow servicers to designate an address to which all QWRs must be sent before they will trigger the servicer’s duties under RESPA. 12 C.F.R. § 1024.36(b); see also Berneike, 708 F.3d at 1149 (holding that servicers have no duty to respond to QWRs not sent to designated address). And the regulations also excuse a servicer from its duty to respond to a QWR if the servicer determines the QWR makes a request that is duplicative or overbroad. § 1024.36(f)(1). But in such a case, the “servicer shall

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