Fisher v. Michigan Bell Telephone Company

665 F. Supp. 2d 819, 2009 U.S. Dist. LEXIS 98146, 2009 WL 3427048
CourtDistrict Court, E.D. Michigan
DecidedOctober 22, 2009
DocketCase 09-10802
StatusPublished
Cited by37 cases

This text of 665 F. Supp. 2d 819 (Fisher v. Michigan Bell Telephone Company) is published on Counsel Stack Legal Research, covering District Court, E.D. Michigan primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Fisher v. Michigan Bell Telephone Company, 665 F. Supp. 2d 819, 2009 U.S. Dist. LEXIS 98146, 2009 WL 3427048 (E.D. Mich. 2009).

Opinion

ORDER GRANTING PLAINTIFFS’ MOTION FOR CONDITIONAL CLASS CERTIFICATION AND JUDICIAL NOTICE [21]

NANCY G. EDMUNDS, District Judge.

This action is brought by two named Plaintiffs, Scott A. Fisher and Jessie J. LaForest, on behalf of themselves and other similarly situated employees, against their employer, Defendant Michigan Bell Telephone Company, and it is joined by 104 current and former call center employees of Defendant (collectively “Plaintiffs”). Plaintiffs allege that Defendant violated the Fair Labor Standards Act of 1938 (“FLSA”), 29 U.S.C. § 201, et seq., by failing to pay them and other similarly situated employees at Defendant’s Saginaw, Southfield, Detroit, Ralamazoo, and Port Huron call center locations for time spent performing necessary work tasks before and after their scheduled shifts and during their unpaid lunch break.

This matter comes before the Court on Plaintiffs’ motion asking the Court to conditionally certify the proposed class, as *822 permitted under Section 216(b) of the FLSA; to approve the proposed notice to putative class members; and to require Defendant to produce a list, in Excel format, of certain information pertaining to all persons employed by Defendant Michigan Bell Telephone Company (“Michigan Bell”) in sales, service, and similar positions in any of Defendant’s Detroit, South-field, Saginaw, Kalamazoo, or Port Huron call centers during the three years preceding the date of an order conditionally certifying the class. For the reasons stated more fully below, this Court GRANTS Plaintiffs’ motion.

I. Facts

A. Parties

Plaintiffs and those “similarly situated” to Plaintiffs are individuals who were or currently are employed by Defendant in customer service, sales, and similar positions in Defendant’s call centers who allege that they were not paid for some or all of their pre-shift, lunch break, and post-shift work activities. (Am. Compl. at ¶ 8.) Defendant Michigan Bell is a subsidiary of AT & T, Inc. Defendant’s call centers involved in this litigation are located at: (1) 4075 Bay Road, Saginaw, Michigan 48603 (“Saginaw call center”); (2) 16025 North-land Drive, Southfield, Michigan 48075 (former location) and 23500 Northwestern Highway, Southfield, Michigan 48075 (new location) (collectively “Southfield call centers”); (3) 105 E. Bathune Street, Detroit, Michigan 48202 (“E. Bathune Detroit call center”); (4) 444 Michigan Avenue, Detroit, Michigan 48226 (“Michigan Ave. Detroit call center”); (5) 133 W. Lovell, Kalamazoo, Michigan 49007 (“Kalamazoo call center”); and (6) 112 Grand River Ave., Port Huron, Michigan 48060 (“Port Huron call center”). (Brennan Aff. at ¶ 2.) Plaintiffs have or are working at the above call centers. The breakdown is as follows: 7 in Defendant’s Southfield call center; 98 in Defendant’s Saginaw call center; 1 in Defendant’s E. Bathune Detroit call center; and 1 also worked in Defendant’s Kalamazoo call center before the proposed class period. 1 (Pls.’ Ex. 1, 104 Consent Forms.)

B. Plaintiffs’ Supporting Declarations

In support of their motion, Plaintiffs also submit the Declarations of 67 of the consent filers. (Pls.’ Ex. 2, 67 Decl.) Of these Declarants, 6 work/worked in Defendant’s Southfield call center; 60 work/worked in Defendant’s Saginaw call center; 1 work/ worked in Defendant’s E. Bathune Detroit call center; and 1 also worked in Defendant’s Kalamazoo call center before the proposed class period. (Id.) These 67 Declarations similarly aver the following.

Regardless of their titles or locations, Plaintiffs performed the same types of jobs in call centers that were structured in the same way; e.g., taking incoming calls from customers who wish to start, add, change or disconnect service; helping callers with equipment and billing questions; and selling AT & T equipment, services, and upgrades. Plaintiffs are paid a base hourly wage plus incentive-based bonuses. (Pls.’ Ex. 2, Decl. ¶ 3.)

Plaintiffs are subject to the same policies and practices of Defendant. Defendant refers to Plaintiffs’ scheduled shift as a “tour,” and each scheduled tour is eight hours long plus an additional unpaid lunch break. (Id. at ¶ 4.) Defendant requires Plaintiffs to meet a strict “adherence” requirement, which is a measure of how closely the work activity of each hourly employee taking calls from customers *823 matches his or her scheduled tour. (Id. at ¶ 5.) Defendant issues “Adherence Reports” that reflect this correlation. (Id.) Defendant also requires Plaintiffs to meet an acceptable score on their Personal Achievement Review (“PAR”) — a measurement that reflects sales of AT & T services and equipment, duration of phone calls, and effectiveness with customers — which it monitors and reviews on a monthly basis. (Id. at ¶ 6.) Defendant pays Plaintiffs based on their scheduled tours. (Id. at ¶ 13.) A tour is either nine hours long, including a sixty minute unpaid break, or eight and one-half hours long, including a thirty minute unpaid break. (Id. at ¶4.)

1. Pre-ShiftWork

Plaintiffs performed the same off-the-clock work for the same reasons. Defendant’s managers told Plaintiffs that they needed to arrive early and log in to the computer systems so they were able to take phone calls promptly at the scheduled start of their shifts. (Id. at ¶ 7.) A Plaintiffs adherence suffers if he or she is not logged into the phone system at the beginning of his or her tour. (Id.) The managers also instructed Plaintiffs to have certain software applications open to properly service customers. (Id.) As a result, Plaintiffs logged onto numerous software applications before the start of their tours. (Id.) It takes approximately ten to fifteen minutes to load the computer and these software applications. (Id.) Once Plaintiffs had these applications open and it was time for their scheduled tour to begin, they logged into Defendant’s phone system and began taking calls from customers. (Id.) Failing to do so could negatively affect their PAR and further subject them to possible written warnings that could ultimately result in suspension or termination. (Id.)

2. Work Over Unpaid Lunch Break

During lunch breaks, most Plaintiffs frequently had to finish updating notes on customers’ accounts, read company emails in order to keep up to date with the latest sales promotions, and perform other tasks to meet quotas established by Defendant. Plaintiffs were not paid for this work. (Id. at ¶ 8.)

3. Post-ShiftWork

Plaintiffs are also frequently caught on incoming calls that last beyond the end of their scheduled tour. (Id. at ¶ 9.) Defendant’s “rounding” policy is that, if such a call extends more than seven minutes past the end of a tour, a Plaintiff will be compensated for 15 minutes.

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665 F. Supp. 2d 819, 2009 U.S. Dist. LEXIS 98146, 2009 WL 3427048, Counsel Stack Legal Research, https://law.counselstack.com/opinion/fisher-v-michigan-bell-telephone-company-mied-2009.