First Quality Carpets, Inc. v. Kirschbaum

2012 VT 41, 54 A.3d 465, 192 Vt. 28, 2012 WL 1918404, 2012 Vt. LEXIS 35
CourtSupreme Court of Vermont
DecidedMay 17, 2012
Docket2010-312
StatusPublished
Cited by7 cases

This text of 2012 VT 41 (First Quality Carpets, Inc. v. Kirschbaum) is published on Counsel Stack Legal Research, covering Supreme Court of Vermont primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
First Quality Carpets, Inc. v. Kirschbaum, 2012 VT 41, 54 A.3d 465, 192 Vt. 28, 2012 WL 1918404, 2012 Vt. LEXIS 35 (Vt. 2012).

Opinion

Burgess, J.

¶ 1. Appellants Warren and Wynne Kirschbaum (the Kirschbaums) appeal the ruling of the Chittenden Civil Division in favor of appellee First Quality Carpets, Inc. (First Quality) in a dispute over carpet installed in 2007. The Kirschbaums argue that the civil division erred in awarding First Quality attorney’s fees under 9 Y.S.A. § 4007(c) of the Prompt Pay Act because that section of the statute authorizing attorney’s fees recovery effec *31 tively expired in 1996 pursuant to a sunset provision included in the Act. Alternatively, the Kirschbaums argue that because they withheld payment to First Quality in good faith, they were entitled to a directed verdict and that First Quality should not have been awarded attorney’s fees under § 4007(c). Finally, the Kirschbaums argue that the court erred in denying their counterclaim under the Consumer Fraud Act. We affirm in all respects.

¶ 2. The trial court’s findings are summarized as follows. In July 2007, the Kirschbaums bought carpeting and tile from First Quality and hired First Quality to install the carpet in their home. Contrary to the common practice of requiring full payment at the time of sale, First Quality agreed to accept payment in three parts: the first at the time of sale, the second when the carpet arrived from the manufacturer, and the third after it was installed. According to this agreement, the Kirschbaums paid First Quality $4867 at the time of sale. First Quality’s salesman explained to the Kirschbaums that the carpet carried a 120-day warranty, under which the Kirschbaums “could decide [they] did not want the carpet for any reason at all and [First Quality] would take it out and reinstall different carpet for no charge.” First Quality’s salesman took measurements and prepared for installation of the carpet, and the Kirschbaums made their initial payment on July 9 with an American Express card.

¶ 3. On August 2, the carpet arrived from the manufacturer, Mohawk, and the Kirschbaums made their second payment, again using American Express. First Quality’s owner, William George Woltjen, Jr., inspected the carpet prior to installation, which began on August 8. On August 9, the second roll of carpet to be installed was found by First Quality to be defective. First Quality contacted Mohawk, which advised First Quality to return the defective carpet and that Mohawk would send replacement carpet by August 25. Upon learning of this delay, the Kirschbaums were irate but, after being shown the defective carpet, insisted that First Quality install the defective carpet as planned so that the installation would be completed before a bar mitzvah at their home scheduled for September 8.

¶ 4. Contrary to their policy of not installing a defective product and after initially refusing to do so, First Quality agreed to proceed with the installation as requested, on the condition that it replace the defective carpet with the new carpet once it arrived. First Quality agreed to this arrangement to please the Kirsch *32 baums at an added cost of $1700 to itself. On August 13 and 14, First Quality installed the defective carpet, but not to the Kirschbaums’ satisfaction. On August 13, Mrs. Kirschbaum called Mr. Woltjen to complain that seams were visible in the carpeting, as a result, in her mind, of poor installation on First Quality’s part. Mr. Woltjen disputed this assertion, responding that the carpet’s installation was fine and that if there were visible seams, it was the result of the type of carpet chosen by the Kirschbaums and could not be helped. Mr. Woltjen reiterated that the carpet had the 120-day warranty and informed Mrs. Kirschbaum that the carpeting carried with it a lifetime warranty against any seam defects. Opting not to invoke the warranty, the Kirschbaums nevertheless proceeded on August 14 to contact American Express to dispute their first two payments for the carpeting, falsely claiming that they had “not received the order.”

¶ 5. The dispute between the Kirschbaums and First Quality escalated after the previously ordered replacement carpeting arrived on September 14. After cutting the new carpet to fit the Kirschbaums’ home, First Quality sought to schedule the removal and replacement of the defective carpeting. Mr. Kirschbaum asked if, instead, they could keep the original carpeting and receive a credit in place of the replacement. When Mr. Woltjen said no on account of the new carpet having already been cut — foreclosing the possibility of its return to Mohawk — the Kirschbaums balked at scheduling installation of the replacement carpet.

¶ 6. The Kirschbaums neither scheduled installation of the new carpet, nor made final payment under their agreement with First Quality, but they did file a new complaint with American Express, falsely alleging that their credit card charges were unauthorized. On December 4, 2007, American Express reversed and deducted the two carpeting charges from First Quality’s account totaling $9734. Mohawk then hired Green Mountain Flooring Inspections to examine the carpeting in the Kirschbaums’ home. The inspector identified various issues with the carpeting, including visible seams and shade variations that were due to manufacturing defects and not the result of poor installation. He also found one 3/16-inch gap where no seam sealer had been used, an apparent installation defect. These seam issues could have been fixed using various methods, or possibly could have gone away over time, but the inspector agreed that no seam can be made invisible and said that different carpets show seams differently.

*33 ¶ 7. In August 2008, First Quality filed a complaint in the Chittenden Civil Division seeking full payment for the installed carpet, interest and attorney’s fees under the Prompt Pay Act. It also asserted claims for unjust enrichment and quantum meruit. 1 The Kirschbaums counterclaimed, alleging consumer fraud, breach of contract, breach of the duty of good faith and fair dealing, breach of express warranty, and breach of implied warranty. They also claimed a right to return the carpet pursuant to 9A V.S.A. § 2-714 and sought their legal fees under the Consumer Fraud Act.

¶ 8. The court held a bench trial on May 6, 2010. At the close of First Quality’s case, the Kirschbaums moved for a directed verdict on First Quality’s claim under the Prompt Pay Act on the basis that they had a good faith basis to withhold payment for the carpet. The court reserved ruling on the motion, and, on the basis of the foregoing facts, ultimately ruled in favor of First Quality on its Prompt Pay Act claim. The court specifically concluded that the Kirschbaums “had no good faith basis on which to cancel the earlier [two] payments” for the installed carpet — totaling $9734 — and therefore that First Quality was entitled to those payments, plus interest. The court further held that First Quality was not entitled to the final payment because that payment was contingent on the ill-fated installation of the replacement carpet, which never took place. It also awarded First Quality, as the substantially prevailing party, attorney’s fees under § 4007(c). Finally, the court rejected the Kirschbaums’ consumer fraud claim, finding that First Quality made no misrepresentations and did not mislead the Kirschbaums. The Kirschbaums appealed.

¶ 9.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Langrock, Sperry & Wool, LLP v. Felis
Vermont Superior Court, 2015
Old Railroad Bed, LLC v. Marcus
2014 VT 23 (Supreme Court of Vermont, 2014)
Gabba v. DAAT, Inc.
Vermont Superior Court, 2013
Logan Nutter v. Charles R. Fenoff, Jr.
Supreme Court of Vermont, 2013
Muther v. CitiMortgage, Inc. (In re Muther)
479 B.R. 316 (D. Vermont, 2012)

Cite This Page — Counsel Stack

Bluebook (online)
2012 VT 41, 54 A.3d 465, 192 Vt. 28, 2012 WL 1918404, 2012 Vt. LEXIS 35, Counsel Stack Legal Research, https://law.counselstack.com/opinion/first-quality-carpets-inc-v-kirschbaum-vt-2012.