Felicia Alford v. Pasco-Pinellas Hillsborough Community Health System, Inc. d/b/a AdventHealth Wesley Chapel

CourtDistrict Court, M.D. Florida
DecidedJune 4, 2026
Docket8:25-cv-00094
StatusUnknown

This text of Felicia Alford v. Pasco-Pinellas Hillsborough Community Health System, Inc. d/b/a AdventHealth Wesley Chapel (Felicia Alford v. Pasco-Pinellas Hillsborough Community Health System, Inc. d/b/a AdventHealth Wesley Chapel) is published on Counsel Stack Legal Research, covering District Court, M.D. Florida primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Felicia Alford v. Pasco-Pinellas Hillsborough Community Health System, Inc. d/b/a AdventHealth Wesley Chapel, (M.D. Fla. 2026).

Opinion

UNITED STATES DISTRICT COURT MIDDLE DISTRICT OF FLORIDA TAMPA DIVISION

FELICIA ALFORD,

Plaintiff,

v. Case No. 8:25-cv-94-VMC-SPF

PASCO-PINELLAS HILLSBOROUGH COMMUNITY HEALTH SYSTEM, INC. d/b/a ADVENTHEALTH WESLEY CHAPEL,

Defendant. /

ORDER This matter is before the Court on consideration of Defendant Pasco-Pinellas Hillsborough Community Health System, Inc.’s (“AdventHealth”) Motion for Summary Judgment (Doc. # 72), filed on March 9, 2026. Plaintiff Felicia Alford responded on April 16, 2026 (Doc. # 80), AdventHealth filed a reply on April 30, 2026 (Doc. # 84), and Ms. Alford filed a sur-reply, with leave of Court, on May 8, 2026. (Doc. # 87). For the reasons that follow, the Motion is granted. I. Background:

A. The Parties According to the complaint, Ms. Alford is a Black woman. (Doc. # 45 at ¶ 3). Ms. Alford worked as a “PRN Social Work Care Manager” at AdventHealth’s hospital in Wesley Chapel from February 2021 until her termination in June 2024. (Doc. # 72-2 at 23:2-9, 186:11-2; Doc. # 72-20 at ¶ 5; Doc. # 72- 21 at ¶ 1). Ms. Alford’s immediate supervisor was Sheila Hammond. (Doc. # 72-21 at ¶ 9). AdventHealth’s Director of

Care Management, Jennifer Iglesias, was Ms. Alford’s second- level manager. (Id. at ¶¶ 2-3). B. AdventHealth’s Policies AdventHealth’s Rules of Conduct require employees “to observe all AdventHealth’s rules, policies, and procedures.” (Doc. # 72-20 at ¶ 7). Employees “can face discipline and termination for insubordination, disrespectful behavior, failure to follow a supervisor’s instructions or to perform assigned work, or poor performance.” (Id.). “Pursuant to its Corrective Action Policy, AdventHealth has discretion to administer any level of discipline to correct violations or performance concerns, and disciplinary steps may include a

Documented Discussion, a Written Warning, a Final Warning, and termination, in any order.” (Id. at ¶ 8). “PRN means pro re nata, or ‘as needed’ or ‘when necessary.’” (Doc. # 72-21 at ¶ 4). A PRN employee “is not guaranteed shifts and may not always get her preferred shifts.” (Id. at ¶ 29). It is undisputed that, pursuant to AdventHealth’s written Policy CW HR 244, PRN employees are required to “be available to work” at least four shifts per month. (Doc. # 75-12 at 1). But the parties disagree as to what being “available to work” means. According to AdventHealth, PRN employees “are required to work at least four shifts per month . . . in order to maintain their PRN

status.” (Doc. # 72-21 at ¶ 29; Doc. # 72-22 at ¶ 11). At her deposition, Ms. Alford initially agreed that PRN employees had to work “[f]our shifts per month.” (Doc. # 72-2 at 90:7- 10). However, Ms. Alford later testified that Policy CW HR 244 merely required PRN employees to submit four days in which they were available to work during a month. (Id. at 235:12- 237:13). According to Ms. Alford, if she was not scheduled on the dates she submitted, she did not have to pick up any additional shifts offered to her to satisfy the four-shifts- per-month requirement. (Id. at 236:19-237:13, 267:4-7, 268:16-24). However, Ms. Alford did not dispute that, regardless of the language of Policy CW HR 244, AdventHealth

required PRN employees to work four shifts per month. See (Id. at 306:13-23) (acknowledging that AdventHealth terminated her for failing to comply with its requirement that PRN employees work four shifts per month). C. Ms. Alford’s Tenure at AdventHealth Ms. Alford had various documented performance issues while working for AdventHealth. In July 2021, Ms. Alford received a written “corrective action” after she failed to report for a scheduled shift and did not secure coverage. (Doc. # 72-9 at 1; Doc. # 72-21 at ¶¶ 6-8). On May 24, 2022, Ms. Alford told Ms. Iglesias that she needed to leave early to take her father to a doctor’s appointment. (Doc. # 72-21

at ¶ 10). The situation became tense when Ms. Iglesias told Ms. Alford that “there was no coverage that we could arrange last minute,” and Ms. Alford ultimately left without securing coverage. (Id. at ¶¶ 10, 12). On June 22, 2022, Ms. Alford complained to HR that Ms. Iglesias was bullying and retaliating against her, but did not identify any instances of bullying or retaliation. (Doc. # 75-15 at 4-8). On June 24, 2022, Ms. Alford received a corrective action for the May 2022 incident. (Doc. # 72-10; Doc. 72-21 at ¶¶ 9-12). After the June 2022 corrective action, Ms. Alford and Ms. Iglesias had a conversation in which they discussed their issues and “moved forward.” (Doc. # 72-2 at 170:2-25). Ms. Alford did

not have any conflict with Ms. Iglesias for approximately one year and a half. (Id. at 170:2-171:7). In fall 2023, Ms. Iglesias “issued Ms. Alford an annual written performance evaluation,” which stated that Ms. Alford and Ms. Iglesias had “an in-person performance discussion” on November 5, 2023. (Doc. # 72-21 at ¶ 17). On December 17, 2023, Ms. Alford complained to HR that the evaluation inaccurately stated that she and Ms. Iglesias had an in- person conversation. (Doc. # 72-20 at ¶ 13). “Separately, Ms. Alford also complained that Ms. Iglesias treated her ‘differently’ from other PRNs when Ms. Iglesias: (1) warned Ms. Alford that she would be removed from the schedule if she

failed to complete her overdue [AdventHealth Learning Network trainings], and (2) made her sit with Ms. Hammond for training on an updated part of the initial evaluation within the electronic health record software called EPIC.” (Id. at ¶ 14). Regional Employee Relations Specialist Telia Dowdell scheduled a meeting with Ms. Alford to discuss her complaints after the holidays. (Id. at ¶¶ 1, 14). On January 4, 2024, Ms. Alford sarcastically told a coworker that she was going to quit. (Doc. # 72-2 at 196:7- 197:7). Ms. Alford later overheard Ms. Iglesias discussing the comment with the department’s scheduler. (Id. at 197:9- 14; Doc. # 72-21 at ¶ 18). According to Ms. Alford, Ms.

Iglesias stated that she wished Ms. Alford would quit because Ms. Iglesias “was so over her.” (Doc. # 72-2 at 197:11-14). Ms. Alford approached the scheduler’s cubicle and asked Ms. Iglesias why she was discussing her “personal business with the secretary.” (Id. at 197:15-17). Ms. Iglesias said they were “talking about the schedules.” (Id. at 197:17-18). Ms. Alford said they did not “have to go back and forth” and that she would “just call HR.” (Id. at 197:18-21). Ms. Iglesias told Ms. Alford to go upstairs and speak to HR in person. (Id. at 197:21-24). Ms. Alford then “went to grab the phone to call” HR, but Ms. Iglesias “grabbed [her] arm and said, I told you to go upstairs.” (Id. at 197:25-198:3). Ms. Iglesias

“pushed [Ms. Alford] out of the way,” repeating that Ms. Alford should go upstairs.” (Id. at 198:4-7).1 Ms. Iglesias then called security and asked them “to escort Ms. Alford to HR.” (Doc. # 72-21 at ¶ 19). Ms. Alford reported the incident to HR. (Doc. # 72-22 at ¶ 6). Employee Relations investigated Ms. Alford’s claims regarding the January 4, 2024, incident. (Id. at ¶ 7). On January 17, 2024, Ms. Alford, Ms. Iglesias, Ms. Dowdell, and Human Resources Director Jasmine Ramnarine met to discuss Ms. Alford’s complaints. (Doc. # 72-20 at ¶ 18; Doc. # 72-22 at ¶ 2). Ms. Alford was told that AdventHealth “could not substantiate her allegations that Ms. Iglesias had physically

assaulted her.” (Doc. # 72-20 at ¶ 18). However, AdventHealth proposed that Ms. Alford “address her work-related concerns directly with her immediate supervisor, Ms. Hammond, going forward to cut out any unnecessary contact with Ms. Iglesias”

1 Ms. Iglesias disputes Ms. Alford’s characterization of the incident. According to Ms. Iglesias, she “told the scheduler something along the lines of that I wished Ms. Alford would talk to me personally if she was planning to quit.” (Doc. # 72-21 at ¶ 18). Ms. Iglesias denies grabbing Ms.

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Felicia Alford v. Pasco-Pinellas Hillsborough Community Health System, Inc. d/b/a AdventHealth Wesley Chapel, Counsel Stack Legal Research, https://law.counselstack.com/opinion/felicia-alford-v-pasco-pinellas-hillsborough-community-health-system-inc-flmd-2026.