Federal Trade Commission v. Match Group Inc

CourtDistrict Court, N.D. Texas
DecidedMarch 24, 2022
Docket3:19-cv-02281
StatusUnknown

This text of Federal Trade Commission v. Match Group Inc (Federal Trade Commission v. Match Group Inc) is published on Counsel Stack Legal Research, covering District Court, N.D. Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Federal Trade Commission v. Match Group Inc, (N.D. Tex. 2022).

Opinion

IN THE UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF TEXAS DALLAS DIVISION

FEDERAL TRADE COMMISSION, § § Plaintiff, § § v. § Civil Action No. 3:19-CV-2281-K § MATCH GROUP, INC., § § Defendant. §

MEMORANDUM OPINION AND ORDER

Before the Court are: (1) Defendant Match Group, Inc.’s Motion to Dismiss (“Motion to Dismiss”) (Doc. No. 20); (2) Plaintiff Federal Trade Commission’s Motion to Exclude Matters Outside the Pleadings Pursuant to Fed. R. Civ. P. 12(d) (“Motion to Exclude”) (Doc. No. 26); and (3) Plaintiff Federal Trade Commission’s Motion for Leave to File Sur-Reply (“Motion for Leave”) (Doc. No. 32). The Court has carefully considered each of the motions, the responses, the replies, the supporting appendices, the applicable law, and the relevant portions of the record. For the reasons set forth in Section II, the Court GRANTS in part and DENIES in part Match Group, Inc.’s Motion to Dismiss. For the reasons set forth in Sections III and IV, the Court DENIES Plaintiff Federal Trade Commission’s Motion to Exclude and Motion for Leave, respectively.

ORDER – PAGE 1 I. Factual and Procedural Background Defendant Match Group, Inc. (“Match”) is “the dominant online dating service

provider in the United States” and it owns, operates, and controls Match.com. Compl. (Doc. No. 1) at 3, ¶¶10-11. Match “primarily generates revenue on Match.com by selling subscriptions to consumers in 25 countries, including the United States.” Id. Consumers of online dating services, such as Match.com, are given access to the service’s database of other users to find a romantic partner. Id. at 4, ¶13. Consumers

create profiles containing certain information about themselves, and it is these profiles which other users are able to view. Id. at ¶14. Consumers are able to communicate with one another through various means; on Match.com this includes “likes”, “winks” (until May 2018), and personalized “emails”. Id. at ¶13; 6, ¶20. The types of

communications a consumer can send and also read depend upon whether they are a subscriber or not. Id. at ¶¶20-21. Plaintiff Federal Trade Commission (the “FTC”) alleges that online dating services such as those Match owns, operates, and controls, are “often misused to

facilitate fraud or to promote dubious or unlawful products or services to consumers.” Id. at ¶15. This includes romance scams such as gifting or loaning the culprit money, stealing the consumer’s personal information, and obtaining through extortion compromising videos or pictures of the consumer. Id. at ¶15; 5, ¶19. These schemes

ORDER – PAGE 2 have allegedly resulted in substantial injury to consumers of online dating services. Id. at ¶16. The FTC alleges that, between 2015 and 2017, consumers reported to the FTC

and the Federal Bureau of Investigation losses totaling an estimated $884 million. Id. Match.com offers subscriptions in 1-, 3-, 6-, or 12-month packages, and all packages automatically renew. Id. at 5, ¶17. Consumers can also create a free “nonsubscriber” profile which gives them limited access to services. Id. Consumers using Match.com’s services are not able to identify whether another user is a subscriber

or nonsubscriber. Id. at ¶18. The FTC alleges that, from 2013 to mid-2018, nonsubscribers were unaware that “as many as 25-30 percent of Match.com members who registered each day were using Match.com to perpetrate scams.” Id. at ¶19. The FTC alleges that Match knew, or suspected, certain users were engaging in fraud. Id.

at 10, ¶36. Knowing that, Match allegedly used communications from these fraudulent accounts to induce nonsubscribers to purchase a subscription, touting the communications as romantic interest from a legitimate user, which then exposed these consumers to a “risk of falling victim to a romantic scam or other form of fraud” when

accessing these fraudulent communications. Id. at 6-7, ¶¶22-26; 10, ¶34-37. The FTC also alleges that, until mid-2019, Match marketed a deceptive “match GUARANTEE” to users purchasing a six-month Match.com subscription service. Id. at 11, ¶38. The “match GUARANTEE” promised these subscribers a free six-month

ORDER – PAGE 3 subscription if they did not “meet someone special” during the paid six-month subscription. Id. at ¶39. Match “did not disclose that the guarantee is subject to any

additional terms or conditions” even though several requirements set forth in “a lengthy ‘Program Rules’ section” must be satisfied in order to receive the guarantee. Id. at ¶¶40-43. The FTC alleges that few subscribers actually received a free six-month subscription because Match did not clearly state the requirements of the “match GUARANTEE” or the required process by which to claim it. Id. at 15-17, ¶¶46, 48,

51-52. The FTC also alleges that Match has a confusing and complicated subscription cancellation process. Match.com subscriptions have a “negative option renewal”, meaning the subscription automatically renews and the subscriber is charged unless he

affirmatively cancels the subscription. Id. at 17, ¶¶53-54. The cancellation process allegedly has “several steps”, including two pages of “survey questions”, consumers must complete before reaching the actual confirmation cancellation page. Id. at ¶¶55- 56. The FTC alleges this practice has resulted in Match billing “thousands of

consumers” for subscription auto-renewals “after they believed they effectively canceled their Match.com subscriptions.” Id. at 19, ¶58. The FTC also alleges Match has deceptive billing practices, in particular those related to Match.com billing disputes and access to paid-for subscription services or accounts. Id. at ¶¶61-63.

ORDER – PAGE 4 The FTC initiated action against Match directly in federal court. In filing this suit, the FTC alleges, generally, that Match violated 15 U.S.C. § 45(a) by: (1)

misleading users that “dating communications” were sent from legitimate user accounts when Match knew the account was fraudulent or flagged for review as set up by a third- party for illegitimate purposes; (2) exposing legitimate customers to fraud because Match failed to investigate these fake accounts before sending notification of those communications; (3) offering a “money back guarantee” that was deceptive; and (4)

unfairly denying customers access to paid-for accounts in relation to billing disputes. The FTC also alleges that Match violated the Restore Online Shoppers’ Confidence Act (“ROSCA”) in (5) failing to provide a simple way for customers to cancel recurring charges. In its Complaint, the FTC seeks injunctive relief, disgorgement, restitution,

monetary civil penalties, costs, and any other relief to which it is entitled. Match filed the instant Motion to Dismiss in response to the Complaint. The FTC then filed its Motion to Exclude and Motion for Leave to file Sur-reply. Before the Court ruled on those motions, Match filed a motion to stay the case

pending the Supreme Court’s resolution of a key issue before the Court in this case— whether the Federal Trade Commission Act (the “Act”) permits the FTC to seek equitable monetary relief directly in federal court. See generally Mot. to Stay (Doc. No. 51). This Court granted the stay. See Order Staying Case (Doc. No. 54). The Supreme

ORDER – PAGE 5 Court issued its decision in AMG Cap. Mgmt., LLC v. Fed. Trade Comm’n, — U.S. —, 141 S. Ct. 1341 (2021), on April 22, 2021. The Supreme Court held that Section

13(b) of the Act explicitly authorizes the FTC to seek injunctive relief in federal court, including, “in proper cases”, a “permanent injunction”, but this authorization does not extend to equitable monetary relief. Id. at 1344.

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Federal Trade Commission v. Match Group Inc, Counsel Stack Legal Research, https://law.counselstack.com/opinion/federal-trade-commission-v-match-group-inc-txnd-2022.