Farrell v. General Motors Corp.

815 P.2d 538, 249 Kan. 231, 16 U.C.C. Rep. Serv. 2d (West) 96, 1991 Kan. LEXIS 150
CourtSupreme Court of Kansas
DecidedJuly 15, 1991
Docket65,398
StatusPublished
Cited by26 cases

This text of 815 P.2d 538 (Farrell v. General Motors Corp.) is published on Counsel Stack Legal Research, covering Supreme Court of Kansas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Farrell v. General Motors Corp., 815 P.2d 538, 249 Kan. 231, 16 U.C.C. Rep. Serv. 2d (West) 96, 1991 Kan. LEXIS 150 (kan 1991).

Opinion

The opinion of the court was delivered by

Abbott, J.:

General Motors Corporation (GM) and Don Hattan Chevrolet, Inc., (Hattan) appeal from judgments against them and in favor of Joseph and Carla Farrell (Farrells).

The Farrells purchased a 1986 Chevrolet Astro Van from a friend. The friend had purchased the van new (but not from Hattan) and had also purchased the General Motors Protection Plan (GMPP) service contract. The Farrells purchased the GMPP from their friend for $700 and paid GM the $25 transfer fee. Although we will refer to GM and GMPP throughout the opinion because different duties and contract provisions apply, it should be kept in mind that the GMPP is a contract with GM so that GM is the defendant and the one who pays any judgment based on a breach of contract or statutory violation whether we speak of GM or GMPP.

On October 23, 1988, while the Farrells were driving the van, one of their daughters bumped the power door lock switch. The locks began locking and unlocking, but stopped when Joseph Farrell jiggled the switch. Two days later, when Carla Farrell left the house in the morning, she discovered that a fire had *233 damaged the van s interior during the previous night. The front panel of the passenger door and the seat on the passenger’s side were burned, and the molding along the door and the console had melted. The passenger side door lock switch was on the floor. Hattan ultimately repaired the damage for $3,827.

The Farrells had the van towed to Hattan. As noted earlier, the van had not been originally purchased from Hattan. On October 26, the Farrells went to Hattan to discuss the fire. They spoke with the assistant service manager, Pat Patterson. They told Patterson they were suspicious that the door locks were responsible for the fire. The Farrells asked whether the GMPP would cover the loss and asked whether they would be provided with a replacement vehicle, pursuant to the GMPP contract. The GMPP provided for $30 a day, not to exceed a total of $150 per repair, for a replacement vehicle.

Patterson told the Farrells that the Farrells’ own insurance adjuster would first have to look at the van. He told them that they would also have to determine the cause of the fire to determine if the GMPP would cover the loss. Patterson said he would call the GM branch office in Kansas City to find out if the GMPP covered the loss. Patterson testified he called the office that administers the GMPP and confirmed that the Farrells’ van had GMPP coverage. He testified: “I told them that we had a fire and they told me that they do not cover fire damages or consequential damages of fire, and even if it had been a covered part, only that part that was covered would be covered by the GMPP.”

The GMPP provided, in part: “We will not pay anything under this Agreement: . . . [f]or a Failure caused by collision, fire, theft, freezing, vandalism, riot or explosion.”

The next day Joseph Farrell stopped to talk with Patterson. Patterson said that the Farrells’ insurance adjuster had inspected the van and authorized repairs and payment. The Farrells were insured with Farmers Insurance Group. The Farrells had full coverage and Farmers Insurance Group would have paid to have the Farrells’ van repaired. Patterson told Joseph Farrell that “[t]hey didn’t determine the cause of the fire and GM wasn’t interested in investigating it.” Patterson said it was a problem *234 for the Farrells’ own insurance. The Farrells testified they were concerned about the cause of the fire for safety reasons.

The Farrells had elected not to have replacement vehicle coverage loss, without a deductible, so if Farmers had paid the loss, it would not have furnished a replacement vehicle.

The 1986 Warranty and Owner’s Assistance manual that came with the van has a page entitled “Owner Assistance” that outlines a “3-Step Satisfaction Procedure.” The first step is to discuss the problem with a member of the dealership management. The second step is to “contact the Chevrolet Zone Office closest to you.”

The Farrells called the GM Zone Office and were referred to an 800 number in Michigan. The Farrells called the number and advised GM of the problem and asked whether there would be coverage under the GMPP.

GM told the Farrells that nothing could be done about a rental car or anything else until the fire was investigated. The Farrells were told that someone from the zone office would investigate the fire and that the Farrells should contact the dealership and tell them not to start repairs.

When the Farrells told Patterson what they had done, Patterson got angry and told them that if they did not want him to do the repairs to take the van off the lot. The Farrells called Jim Hattan, owner of Hattan, and related Patterson’s comments to him. Hat-tan told the Farrells to deal with Jack Tanner, the service manager, in the future.

On October 31, Hattan called Carla Farrell and advised her that no one from the zone office was going to come to investigate the fire, but, instead, the damaged parts would be shipped to Kansas City, along with photos of the damage. Hattan said GM had denied coverage, so a replacement vehicle would not be available, but that he would rent them a car for $15 a day. The same day, the Farrells advised their insurance company, Farmers Insurance Group, that they did not want it involved since they felt it was an electrical fire that should be covered by the GMPP.

On November 6, the Farrells took the third step of the three-step satisfaction procedure — they drafted letters to GM, Hattan, and the Better Business Bureau, requesting arbitration. They sent these, along with the arbitration request form found in the owner’s manual. On November 21, the Farrells received a letter from *235 GM thanking them for writing and referring them back to the GM office in Kansas City. No mention was ever made by GM of arbitration. No one ever advised the Farrells of the results of any fife investigation.

Next, the Farrells received a call from Tanner asking them to meet that evening. Tanner presented the Farrells with a release and told them that if they signed it, GM would pay the cost of the repairs. The release released GM, Chevrolet, and its dealers “from any and all claims and causes of action for any injuries, losses and damages to my person and/or property which may have been caused by, or at which any time arise out of, or in connection with the incident involving my 1986 Chevrolet Astro Van and its power door locks.” It also listed the mileage of the van as of the date of the lire. Tanner stated that GM was not admitting that it was the door locks that caused the fire.

The Farrells asked whether a free replacement vehicle would be provided. Tanner told them he would check. The next day, Tanner called the Farrells and told them that a rental vehicle would be provided. Tanner told the Farrells that the offer by GM to repair the van and provide a rental car was a goodwill gesture and was not being handled as a claim under the GMPP. No limit was placed on the length of time a replacement vehicle would be furnished to the Farrells.

The Farrells refused to sign the release.

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Bluebook (online)
815 P.2d 538, 249 Kan. 231, 16 U.C.C. Rep. Serv. 2d (West) 96, 1991 Kan. LEXIS 150, Counsel Stack Legal Research, https://law.counselstack.com/opinion/farrell-v-general-motors-corp-kan-1991.