Faren v. Zenimax Online Studios, LLC

CourtDistrict Court, D. Maryland
DecidedMarch 29, 2024
Docket1:23-cv-01270
StatusUnknown

This text of Faren v. Zenimax Online Studios, LLC (Faren v. Zenimax Online Studios, LLC) is published on Counsel Stack Legal Research, covering District Court, D. Maryland primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Faren v. Zenimax Online Studios, LLC, (D. Md. 2024).

Opinion

UNITED STATES DISTRICT COURT FOR THE DISTRICT OF MARYLAND

LEONA FAREN, *

Plaintiff, *

v. * Civil Action No.: EA-23-1270

ZENIMAX ONLINE STUDIOS, LLC, * et al., * Defendants. *

MEMORANDUM OPINION Plaintiff Leona Faren initiated the above-captioned action on May 14, 2023, asserting violations of the Employee Retirement Income Security Act of 1974 (ERISA), 29 U.S.C. § 1001 et seq., based on the alleged failure of Defendants ZeniMax Online Studios, LLC (ZOS) and AP Benefit Advisors, LLC (AP) to provide her healthcare continuation coverage, and seeking damages, injunctive relief, equitable remedies, and attorney’s fees and costs. ECF No. 1. Pending before the Court is ZOS’s Motion to Dismiss and to Strike. ECF No. 34. ZOS seeks to dismiss the Amended Complaint (ECF No. 31-1) in its entirety and, in the alternative, to strike Ms. Faren’s demand for a jury trial. ECF No. 34 at 1.1 The issues are fully briefed (ECF Nos. 34, 37, and 40), and no hearing is necessary. Local Rule 105.6 (D. Md. 2023). For the reasons set forth below, ZOS’s motion (ECF No. 34) is granted in part and denied in part as moot. I. Background2 In 2018, Ms. Faren started working at ZOS as a media artist. ECF No. 31-1 ¶ 9. While Ms. Faren was employed at ZOS, CareFirst Blue Cross Blue Shield (BCBS) provided her

1 Page numbers refer to the pagination of the Court’s Case Management/Electronic Case Files system printed at the top of the cited document.

2 This factual summary is drawn from the allegations in the Amended Complaint (ECF No. 31-1), which are accepted as true for the purposes of deciding this motion. E.I. du Pont de medical benefits. Id. at ¶ 20. AP served as the third-party administrator for the group healthcare plan that ZOS’s parent company, ZeniMax Media Inc. (ZMI), sponsors to provide health benefits to its and ZOS’s employees. Id. at ¶¶ 5 and 19. After being outed as transgender by her supervisor, Ms. Faren was forced to come out in January 2021. Id. at ¶ 11. In April 2021, following approximately four months of daily harassment by her supervisor and certain employees based on Ms. Faren’s gender identity and expression, Ms. Faren reported the issue to human resources. Id. at ¶¶ 12-13.

In January 2022, ZOS offered Ms. Faren a severance agreement (ECF No. 35-1), advising that the agreement was a one-time offer.3 Id. at ¶¶ 14-15. The severance agreement was offered on the condition that Ms. Faren would not bring a lawsuit. Id. at ¶ 16. The severance agreement provided Ms. Faren with 18 months of continuation coverage of medical, dental, and vision benefits under the Consolidated Omnibus Budget Reconciliation Act (COBRA), starting on June 1, 2022, and ending on November 30, 2023. Id. at ¶¶ 17-18. The agreement also provided that ZMI would pay the employee portion of Ms. Faren’s COBRA premium for four months, starting on June 1, 2022, and ending on September 30, 2022. Id. at

Nemours & Co. v. Kolon Indus., Inc., 637 F.3d 435, 440 (4th Cir. 2011). As discussed in greater detail in Section II, infra, the factual summary also incorporates information from the severance agreement (ECF No. 35-1, Exhibit A to ZOS’s motion) and correspondence between Ms. Faren and ZeniMax Media Inc. personnel (ECF No. 34-6, Exhibit C to ZOS’s motion), as those documents are integral to the Amended Complaint and their authenticity is unchallenged. United States ex rel. Oberg v. Pa. Higher Educ. Assistance Agency, 745 F.3d 131, 136 (4th Cir. 2014).

3 The severance agreement was presented with a performance improvement plan (PIP). ECF No. 31-1 ¶ 15. Further details regarding the PIP are not alleged in the Amended Complaint other than assertions that “[a]fter months of pressure from the PIP Ms. Faren executed the [severance] [a]greement,” and that “ZOS acted as a fiduciary when it presented the [severance] [a]greement to Ms. Faren under the threat of a PIP.” Id. at ¶¶ 17 and 63. ¶¶ 18-19. Ms. Faren signed the severance agreement on May 13, 2022, thereby terminating her employment at ZOS. Id. at ¶¶ 17 and 21. On May 27, 2022, AP sent Ms. Faren a notice summarizing her COBRA rights, terms of the group healthcare plan, and information regarding how to elect continuation coverage. Id. at ¶¶ 19 and 22. Ms. Faren elected to continue coverage on May 31, 2022, and she paid her first month’s premium to AP. Id. at ¶ 23. Thereafter, the medical clinic through which Ms. Faren planned to undergo certain surgeries alerted her that the pre-authorizations had been canceled

due to a lack of insurance coverage. Id. at ¶ 24. The medical clinic further advised Ms. Faren that it needed active insurance information to restart the authorization process, which could take weeks. Id. BCBS and AP told Ms. Faren that her insurance had been canceled and directed her to contact her former employer’s Human Resources Department. Id. at ¶ 25. On June 2, 2022, Ms. Faren emailed ZMI’s Human Resources Director for assistance with her insurance, who in turn added ZMI’s Benefits Director to the conversation. Id. at ¶ 26. ZMI’s Benefits Director sent an “urgent message” to BCBS to identify when its system would be updated. Id. at ¶ 27. ZMI’s Benefits Director was told that the problem stemmed from the timing associated with sending the file from AP to BCBS. Id. ZMI’s Benefits Director informed Ms. Faren that they were working to set up her insurance by the close of business; that coverage

would be retroactive to June 1, 2022; and that BCBS had represented it would try to reactivate any prior authorizations. Id. at ¶¶ 28-29. Although Ms. Faren’s medical clinic attempted to resubmit authorizations, its system would not permit the submission while her insurance was inactive. Id. at ¶ 30. On June 3, 2022, Ms. Faren again emailed ZMI’s Human Resources Director for assistance because she was unable to refill a prescription because her insurance was not up to date. Id. at ¶ 32. The Human Resources Director replied: I am truly sorry to hear that you are experiencing these difficulties, but please understand that like you, [ZOS] has done all that it was supposed to so that your benefits could be continued through COBRA and this issue is outside of the Company’s control. ECF No. 34-6 at 2; see also ECF No. 31-1 ¶ 32.

The Human Resources Director further wrote that BCBS was “working diligently” to set up Ms. Faren’s COBRA coverage; that the enrollment process was being “expedited” at the Company’s request; and that the insurance benefits would be retroactive to June 1, 2022. ECF No. 34-6 at 2. The Human Resources Director noted: We have repeatedly responded to your concerns and attempted to help you, and will continue to try to do so. To that end, please find an attached letter that we have drafted to confirm your COBRA coverage, in the hopes that this will assist you. If there is anything further that we can do, please let me know. Id.

A letter confirming Ms. Faren’s COBRA coverage was attached to the reply email. Id. at 3; ECF No. 31-1 ¶ 32. In mid-June 2022, Ms. Faren confirmed her coverage under ZMI’s group plan with BCBS and scheduled her surgeries for July 2022. Id. at ¶ 35. After her surgeries, Ms. Faren received medical bills stating that she was not, in fact, covered because the “[e]xpenses [were] incurred after coverage terminated.” Id. at ¶ 37. Ms. Faren’s coverage under the group healthcare plan was no longer effective after June 1, 2022. Id. at ¶ 41. Ms. Faren did not receive a benefit denial letter “when BCBS reversed the previously approved charges,” nor did she receive any notice beyond her medical bills that her health coverage had been retroactively terminated. Id. at ¶ 38-39. Ms.

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