Eugene Edmond v. Amazon.com Services, LLC

District Court, N.D. Illinois·Decided August 3, 2026·No. 1:23-cv-02735·Unknown

Opinion

UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS EASTERN DIVISION

EUGENE EDMOND, ) ) Plaintiff, ) Case No. 23-cv-2735 ) v. ) Hon. Steven C. Seeger ) AMAZON.COM SERVICES, LLC, ) ) Defendant. ) ____________________________________)

MEMORANDUM OPINION AND ORDER Eugene Edmond lost his job at an Amazon fulfillment center after stealing a sandwich and a soda from the cafeteria. Video footage showed him scanning the items, but he made no attempt to pay for them. Instead, he simply walked off. That incident wasn’t the only problematic episode at the self-service kiosk, either. Before terminating him, Amazon confronted Edmond with security footage showing a separate incident. One month earlier, video showed Edmond taking a bag of chips and a soda from the cafeteria without paying for them. But Edmond believed that he did, in fact, pay for those items. Edmond stole once, and maybe twice. So the company let him go. As the saying goes, there is no such thing as a free lunch. Edmond paid for it by getting fired. Edmond doesn’t buy Amazon’s reason for firing him. He believes that, in practice, Amazon doesn’t fire employees after they steal once or twice. Instead, he contends that Amazon follows an unwritten rule: the company fires employees only after they steal three times. Edmond cries foul because the company called him out before he had three strikes. Edmond believes that Amazon terminated him and treated him more harshly because he is black. So Edmond sued Amazon and alleged race discrimination and a hostile work environment. After discovery, Amazon moved for summary judgment. For the reasons stated below, Amazon’s motion for summary judgment is granted. Background

I. Life at Amazon Amazon operates fulfillment centers where employees store, package, and ship lord-knows-how-many goods destined for doorsteps from sea to shining sea. See Pl.’s Resp. to Def.’s Statement of Facts, at ¶ 1 (Dckt. No. 140). Eugene Edmond started working at an Amazon fulfillment center in Illinois in September 2016. Id. at ¶ 2. He began as an entry-level “Tier 1 associate.” Id. at ¶ 66. Over the next four years, Amazon promoted Edmond three times, eventually making him a “Level 5 area manager.” Id. Edmond basically managed other employees at the fulfillment center. Id. at ¶ 3. As Napolean once said, an army marches on its stomach. And apparently, Amazon

workers do too. In the lunchroom, employees can buy food and drinks from a self-service kiosk. See Pl.’s Resp. to Def.’s Statement of Facts, at ¶ 14 (Dckt. No. 140). It operates like a mini grocery store self-checkout. The kiosk area has shelves and coolers stocked with food and beverages. Id. at ¶ 15. When employees pick out their items, they go through a self-service checkout area. Id. At checkout, employees scan their items using a barcode scanner, make their payment, and can choose to get a receipt. Id. at ¶¶ 15–16. A third party, not Amazon, owns the kiosks. Id. at ¶ 14. But Amazon requires employees to pay for items that they take from the kiosk. Id. at ¶ 18. If an employee’s payment goes through, the payment terminal makes a confirmation sound, and the screen displays a message confirming the payment. Id. at ¶ 16. But not all checkouts lead to success. If you’ve ever tried your luck at a self-service checkout, you know the feeling. A transaction can fail for several reasons. For example, a transaction can fail if an

employee cancels the transaction, or if the form of payment doesn’t go through, or if the system times out because the employee took too long. Id. at ¶ 17. Securitas, a third-party security firm, reviews cancelled transactions. Id. at ¶ 21. Securitas looks at security footage of the kiosk area to see whether an employee returned an item, or tried to pay for it again, or simply kept it after a transaction failed. Id. at ¶ 23. When Securitas suspects that an employee took an item without paying, it records the non-payment. Id. at ¶ 24. If an employee fails to pay a second time, Securitas compiles the records from both incidents into a document called a “Market Report.” Id. at ¶ 25. Then, Securitas sends the Market Report to Amazon’s Loss Prevention team. Id.

Perry Smolinski served as Amazon’s Regional Loss Prevention Manager during Edmond’s time at the company. Id. at ¶ 20. Smolinski investigated Securitas’s Market Reports, and often interviewed the employees. Id. at ¶ 28. Leigh Copeland represented Amazon’s Human Resources in kiosk theft investigations. Id. at ¶ 29. Smolinski and Copeland worked together to determine whether an employee violated Amazon’s Standards of Conduct or any other policy. Id. at ¶ 28. Amazon requires employees to follow the Company’s Standards of Conduct, which are company policies found in its “Owner’s Manual and Guide to Employment.” Id. at ¶ 8. Needless to say, Amazon doesn’t look favorably on employee theft. The Standards of Conduct include theft as an infraction that can lead to “termination of employment.” Id. at ¶ 12. According to Edmond, Amazon’s practice isn’t quite as simple as steal-and-you’re-fired. Edmond argues that Amazon normally followed an informal “three strikes” practice. That is, the company fired an employee only after three incidents of kiosk theft. See Def.’s Resp. to Pl.’s

Statement of Additional Facts, at ¶¶ 1–3, 5 (Dckt. No. 144).1 The three-strikes practice ensured that an employee actually stole before Amazon fired them, since the kiosk system could make a mistake. Id. at ¶ 3; Ex. 4, Leader Dep., at 49:4-17 (Dckt. No. 139-5). Amazon disagrees. The Standards of Conduct say that an employee can be fired for one instance of theft. Id. at ¶ 13. According to Amazon, in practice, they investigate employees for kiosk theft only after two suspected non-payments. Id. at ¶ 30. But there are no freebies. II. Edmond’s Termination Edmond typically bought food or drinks from the kiosk two to four times a week. See Pl.’s Resp. to Def.’s Statement of Facts, at ¶ 33 (Dckt. No. 140).

Edmond had the munchies on March 3, 2021. So he went to the cafeteria and grabbed a 12 oz. Cherry Bubly drink and a bag of Lay’s Cheddar Jalapeno chips. Id. at ¶ 36. He scanned the items and put his credit card into the payment terminal. See Def.’s Resp. to Pl.’s Statement of Additional Facts, at ¶ 11 (Dckt. No. 144). The parties disagree about whether the transaction successfully went through.

1 Amazon argues that some of the facts Edmond offers about the three-strikes policy are based on inadmissible hearsay. See Def.’s Resp. to Pl.’s Statement of Additional Facts, at ¶¶ 1–5 (Dckt. No. 144). The Court agrees that some of the testimony is inadmissible. See Ex. 1, Dietz Dep., at 86:2-18 (Dckt. No. 139-2) (“I believe I was told [Amazon had] a three-strike policy.”). But some witnesses’ testimony about the three-strikes policy did not rely on hearsay. See Ex. 2, Flores Dep., at 45:7 – 46:2 (Dckt. No. 139-3) (saying that he knew about the three-strikes policy because it was “the Amazon standard for their investigations”); Ex. 4, Leader Dep., at 48:11 – 49:6, 87:15 – 88:24 (Dckt. No. 139-5). According to Edmond, he heard the normal sound the machine makes when a transaction goes through, and he believed he paid for the items. Id. But in Amazon’s view, the transaction failed, and the kiosk recorded a cancelled transaction. See Pl.’s Resp. to Def.’s Statement of Facts, at ¶ 34 (Dckt. No. 140). Either way, Edmond left with the food and drink, and snacked away. Id. at ¶ 36.

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