Epstein v. Toys-R-Us Delaware, Inc.

277 F. Supp. 2d 1266, 2003 U.S. Dist. LEXIS 19864, 2003 WL 21960317
CourtDistrict Court, S.D. Florida
DecidedApril 14, 2003
Docket02-60057-CIV-GRAHAM
StatusPublished
Cited by6 cases

This text of 277 F. Supp. 2d 1266 (Epstein v. Toys-R-Us Delaware, Inc.) is published on Counsel Stack Legal Research, covering District Court, S.D. Florida primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Epstein v. Toys-R-Us Delaware, Inc., 277 F. Supp. 2d 1266, 2003 U.S. Dist. LEXIS 19864, 2003 WL 21960317 (S.D. Fla. 2003).

Opinion

ORDER

GRAHAM, District Judge.

THIS CAUSE came before the Court upon the Defendant City of Coral Springs’s Motion for Summary Judgment (D.E.103); Defendants Milenkovic’s and Coldros’s Motion for Summary Judgment(D.E.118); Defendant Toys-R-Us’s Motion for Summary Judgment (D.E.126); and Plaintiffs Motion for Partial Summary Judgment (D.E.127).

THE COURT has considered the motions, the pertinent portions of the record, and is otherwise duly advised in the premises.

I. FACTUAL BACKGROUND

On January 5, 1998, Plaintiff Mitchell Epstein (“Epstein”) went to a Toys-R-Us store in Coral Springs, Florida to return a toy. See D.E. 107, M. Epstein Depo. at 54. Epstein was told by an employee at the return counter that he could not get a cash refund but could only get “Geoffrey Dollars,” a form of store credit. Id. at 65-66. Epstein “explained his dilemma” to one of the people working at the return counter, namely that he did not want Geoffrey Dollars because he claimed that the item was defective and there was nothing else in the store that his son wanted. Id.

The Toys-R-Us employee advised him that because the receipt indicated that the item had been purchased with Geoffrey Dollars, the refund could only be provided in Geoffrey Dollars. Id. at 66. Epstein stated in his deposition testimony that his demeanor toward the Toys-R-Us employee was “loud, but firm.” Id. at 67. He requested to speak with a manager. Id. at 67, 68.

A few minutes later, another Toys-R-Us employee approached Mitchell Epstein. Id. at 68-69. Epstein explained the situation to this person and again was told that he could only receive Geoffrey Dollars. Id. at 69. At this point, Epstein stated he was “a little bit frustrated” because he “couldn’t convey [his] problem to anybody who would understand.” Id. at 69. His voice with the second employee was as loud as it had been with the first employee. Id. at 69-70.

In response to the second employee advising him that he could only receive Geoffrey Dollars, Mitchell Epstein refused to accept Toys-R-Us’s return policy, and informed the store employee that he would take the Geoffrey Dollars, buy small items under one dollar individually and return them one at a time until he got his money back. Id. at 71. According to Mitchell Epstein, although the store policy involves Geoffrey dollars, “there is no such thing as Geoffrey change,” so by purchasing individual items under one dollar and returning them separately, he believed that he could receive his full refund in United States currency. Id. at 71-72 (emphasis supplied).

In an effort to execute his plan, Plaintiff then began to purchase birthday candles with Geoffrey Dollars, at either 67 or 79 cents each, and began to return them separately to receive change in U.S. currency. Id. at 72-74. After processing two transactions, the Toys-R-Us employee working the return counter declined to continue to refund the candles in separate transactions and indicated that she needed to call the manager. Id. at 74. Epstein acknowledges that at this juncture, he was possibly cursing at the employees working at *1269 the return counter. Id. at 76. He also “reprimanded” the employees. Id. at 77.

Approximately 10 minutes later, Karen Vick, the store manager, approached Epstein. Id. at 80. Epstein explained the situation to Ms. Vick. Id. at 82. Ms. Vick advised Epstein of the store’s return policy, just as the other store employees had, and further advised him that the store would not allow him to purchase and return any more candles for purposes of receiving change in U.S. currency. Id. at 88. Epstein acknowledges that he was “slightly agitated” at this point. Id. at 88.

Accordingly, Epstein then devised another plan. He decided to approach customers in line and attempt to exchange his Geoffrey Dollars for United States currency. Id. at 85-90. There were about eight or nine customers in line at the time, to whom Epstein expressed his displeasure with the return policy. Id. at 86-87. Epstein exchanged about $45 in Geoffrey Dollars for United States currency. Id. at 90.

Plaintiff admits that Ms. Vick then asked him to leave the store. Id. at 94. Epstein refused to leave. Id. at 95. Ms. Vick then advised Epstein that she was calling the police. Id. at 95. Ms. Vick picked up the telephone and dialed; Epstein heard her say “words to the effect of violent, fear for the safety of my employees and the customers, dangerous big man ...” Id. at 95-96.

Epstein still refused to leave the store, and yelled out that he himself was calling 911 on his cellular telephone. Id. at 96. The transcript of Epstein’s 911 call reveals the following exchange between Mitchell Epstein (“ME”) and the dispatch officer (“DO”):

ME: Well I returned something and they gave me Jeffrey [sic] money. Now I’m asking people that are in the store, my son’s shopping.
DO: Uh-huh.
ME: Meanwhile I’m asking people that are buying things if they would buy some of the Jeffrey [sic] money with cash, and they have no problem with it. But the manager is being a real [expletive] and doesn’t want me to do the exchange so I can get rid of my Jeffrey dollars that I don’t want. So, and I’m not bothering anybody and I’m buying things. I have stuff in my arms that I already purchased that I want to return but they refuse to pay back which is against all policies.
DO: Okay.
ME: I’m not interrupting. I’m not harassing anybody and there’s no scene. So they have no business bothering me. They have a real pain in the [expletive] manager that’s trying to make a point.
DO: Right, but the whole thing is ... private property and she can ask you....
ME No it isn’t. It is not.
DO: Yes it is. It is private property.
ME: You’ll have to pull me out of here then. ■

Id., Ex. 1 (emphasis supplied).

Just after Epstein hung up with 911, Officer Coldros arrived. Id. at 99. Epstein observed Officer Coldros and Ms. Vick speaking together. Id. at 100. About three or four minutes later, Officer Milenkovic arrived and walked up to where Ms. Vick and Officer Coldros were speaking. Id. at 100-101. Almost immediately, Epstein moved closer to where the officers were speaking with Ms. Vick. Id. at 101. Officer Milenkovic told him to stand by until he was finished with Ms. Vick. D.E. 112, L. Coldros Depo. at 24.

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Cite This Page — Counsel Stack

Bluebook (online)
277 F. Supp. 2d 1266, 2003 U.S. Dist. LEXIS 19864, 2003 WL 21960317, Counsel Stack Legal Research, https://law.counselstack.com/opinion/epstein-v-toys-r-us-delaware-inc-flsd-2003.