Ellen Sullivan v. Broadening Horizons, Inc.

CourtCourt of Appeals of Kentucky
DecidedMarch 13, 2026
Docket2025-CA-0601
StatusUnpublished

This text of Ellen Sullivan v. Broadening Horizons, Inc. (Ellen Sullivan v. Broadening Horizons, Inc.) is published on Counsel Stack Legal Research, covering Court of Appeals of Kentucky primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Ellen Sullivan v. Broadening Horizons, Inc., (Ky. Ct. App. 2026).

Opinion

RENDERED: MARCH 13, 2026; 10:00 A.M. NOT TO BE PUBLISHED

Commonwealth of Kentucky Court of Appeals NO. 2025-CA-0601-MR

ELLEN SULLIVAN APPELLANT

APPEAL FROM PULASKI CIRCUIT COURT v. HONORABLE TERESA WHITAKER, JUDGE ACTION NO. 23-CI-00486

BROADENING HORIZONS, INC.; AMANDA TROXTELL, IN HER CAPACITY AS COORDINATOR FOR BROADENING HORIZONS, INC.; AND KAREN WHITAKER, IN HER CAPACITY AS PRESIDENT AND DIRECTOR OF BROADENING HORIZONS, INC. APPELLEES

OPINION AFFIRMING

** ** ** ** **

BEFORE: COMBS, ECKERLE, AND MOYNAHAN, JUDGES.

ECKERLE, JUDGE: Appellant, Ellen Sullivan (“Sullivan”), seeks relief from an

order of the Pulaski Circuit Court granting summary judgment to Appellees,

Broadening Horizons, Inc. (“Broadening Horizons”), Executive Director Karen Whitaker (“Whitaker”), and Coordinator Amanda Troxtell (“Troxtell”). After

careful review, we affirm.

I. Factual and Procedural History

In 2017, Sullivan contracted with Broadening Horizons as a family

home provider under the Medicaid Supports for Community Living (“SCL”)

waiver program. It is undisputed that the contract identifies the relationship as one

of an independent contractor agreeing to provide care within the guidelines and

regulations governing that program. By early 2022, Sullivan had three participants

in her home through individual placement agreements with Broadening Horizons.

The underlying claims in this case arise out of a medication error that

occurred in May of 2022. The parties agree that Sullivan’s job included filling,

picking up, and administering medications to the participants in accordance with

their physicians’ orders and Broadening Horizons’ internal policies. They also

agree that Sullivan had received yearly retraining on these duties, which included

required steps to verify, administer, and document the medication administered

accurately and in compliance with state and federal regulations. Broadening

Horizons retained control over financial accounts for participants and paid

pharmacy bills on their behalf.

Appellees and Sullivan offer competing explanations for the

underlying cause of the medication error, but there are a number of facts on which

-2- the parties do agree. First, all concede that Sullivan switched her participants’

prescriptions to the Sav-Rite Pharmacy in Somerset in March of 2022. This act fell

within her discretion to do as a family home provider. Second, they also

acknowledge that the balances for the prescriptions filled on the accounts of

Sullivan’s three participants were not paid in March, April, or the first three weeks

in May of 2022.1 Third, participant B.P. had a prescription refill for cetirizine

(“Zyrtec”) due on May 13, 2022, one day before he received his last remaining

dose from the previous prescription filled on April 14, 2022. This prescription was

not acquired on May 13, 2022.2 Fourth, the parties concede that participant B.P.

did not receive any doses of Zyrtec for eight days until the medication was

retrieved and administered on May 23, 2022.

Significant disagreement exists regarding the communication between

Sullivan and Broadening Horizons during those eight days. In her deposition

testimony, Sullivan asserts that she spoke daily with Troxtell, who managed the

family home providers for Broadening Horizons, and that Sullivan had conveyed

that the lack of payment had resulted in a hold from the pharmacy on her

participants’ medications. However, Troxtell insisted in her deposition that she had

1 The cause of this failure to pay the required bills is the subject of significant deposition testimony and speculation by all parties, but it is ultimately not material to the claims at issue in this case. 2 The cause of the failure to obtain the medication that day is also hotly contested by the parties, with each alleging wrongdoing by the other. -3- not understood that there was an issue in obtaining the medication from the

pharmacy, and that she did not know that the participant had not been receiving his

medication. She testified that she believed the problem rested with the

prescription, and she counseled following up with the prescribing provider.

Regardless of these disputed facts, the parties agree that Sullivan

eventually picked up all prescriptions for her participants on May 23, 2022, and

she informed Executive Director Whitaker of the issue on the following day after

encountering her in the parking lot at Broadening Horizons. The sequence of

events that occurred after this report is the subject of the underlying tort claims in

this case.

First, Appellees confirmed with the pharmacy that there were

outstanding balances that had not been paid. However, the pharmacy stated that no

prescriptions were considered to be on hold at that time and noted that Sullivan had

picked up all the medications prior to payment of the outstanding bills.3 Invoices

from the pharmacy confirm that the bills were not due until May 27, 2022. The

letter from Sav-Rite Pharmacy confirms that its procedure would be to refuse to fill

3 At the request of Broadening Horizons, Kimberly Windham, the owner and manager of Sav- Rite Pharmacy in South Somerset, prepared a letter dated May 31, 2022, detailing the pharmacy’s account of the medication issue and the pharmacy technician’s recollections of interactions with Sullivan and the staff of Broadening Horizons. See Appellant’s Brief Tab 3. -4- any further medications in June if the bill had not been paid by that date; but the

May prescriptions could still be picked up prior to payment.

After learning of this information, Broadening Horizons opened an

investigation into the reported medication error. Kristopher Godby (“Godby”), the

Program Director of Broadening Horizons, made necessary notifications to the

participant’s guardian and case manager before submitting required reports to

Adult Protective Services (“APS”) and the Department of Community Based

Services (“DCBS”) as required for any instances of suspected abuse, neglect, or

exploitation of a participant. In deposition testimony offered on behalf of

Broadening Horizons, Godby explained that one of the required reports classified

the medication error as a “critical” incident under the regulations.4 With the

assignment of a critical incident, Godby testified that he and Whitaker determined

that all of Sullivan’s participants would need to be removed pursuant to

Broadening Horizons’ policies to ensure the safety of the participants.5

4 Exhibit C of the Motion for Summary Judgment includes copies of the reports filed with APS and DCBS for the participants in Sullivan’s home. This includes a “Risk Mitigation and Incident Report” that details the steps taken to protect the other participants who had no known medication errors at that time. 5 Exhibit D of the Motion for Summary Judgment documents Broadening Horizons’ policies and procedures in the event of suspected abuse, neglect, or exploitation. These include reporting mandates, investigation requirements, and safety of participants during the pendency of the investigation process. -5- Although APS declined to pursue the medication error further,

Broadening Horizons conducted its own internal investigation as part of the

mitigation efforts reported to DCBS. Because of the number of missed doses

involved in the medication error, Broadening Horizons determined that Sullivan

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Northeast Health Management, Inc. v. Cotton
56 S.W.3d 440 (Court of Appeals of Kentucky, 2001)
CMI, Inc. v. Intoximeters, Inc.
918 F. Supp. 1068 (W.D. Kentucky, 1995)
Farmer v. City of Newport
748 S.W.2d 162 (Court of Appeals of Kentucky, 1988)
Steelvest, Inc. v. Scansteel Service Center, Inc.
807 S.W.2d 476 (Kentucky Supreme Court, 1991)
Firestone Textile Co. Division v. Meadows
666 S.W.2d 730 (Kentucky Supreme Court, 1983)
Welch v. American Publishing Co. of Kentucky
3 S.W.3d 724 (Kentucky Supreme Court, 1999)
Hill v. Kentucky Lottery Corp.
327 S.W.3d 412 (Kentucky Supreme Court, 2010)
Hammons v. Hammons
327 S.W.3d 444 (Kentucky Supreme Court, 2010)
Harstad v. Whiteman
338 S.W.3d 804 (Court of Appeals of Kentucky, 2011)
Craft v. Rice
671 S.W.2d 247 (Kentucky Supreme Court, 1984)
Grzyb v. Evans
700 S.W.2d 399 (Kentucky Supreme Court, 1985)
Philadelphia Indemnity Insurance Company, Inc. v. Richard Tryon
502 S.W.3d 585 (Kentucky Supreme Court, 2016)
Jefferson County Board of Education v. Fell ex rel. L.F.
391 S.W.3d 713 (Kentucky Supreme Court, 2012)
Osborne v. Keeney
399 S.W.3d 1 (Kentucky Supreme Court, 2012)
PBI Bank, Inc. v. Signature Point Condominiums LLC
535 S.W.3d 700 (Court of Appeals of Kentucky, 2016)

Cite This Page — Counsel Stack

Bluebook (online)
Ellen Sullivan v. Broadening Horizons, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/ellen-sullivan-v-broadening-horizons-inc-kyctapp-2026.