Ella Pruett v. Wal-Mart Stores

Court of Appeals of Tennessee·Decided November 25, 1997·No. 02A01-9610-CH-00266·Published

Opinion

IN THE COURT OF APPEALS OF TENNESSEE WESTERN SECTION AT JACKSON

FILED

ELLA FRANCES PRUETT, )

) November 25, 1997 Plaintiff/Appellant, ) Madison Chancery No. 50067 Cecil Crowson, Jr.

)

Appellate C ourt Clerk

vs. )

)

WAL-MART STORES, INC., ) Appeal No. 02A01-9610-CH-00266 )

Defendant/Appellee. )

APPEAL FROM THE CHANCERY COURT OF MADISON COUNTY AT JACKSON, TENNESSEE

THE HONORABLE JOE C. MORRIS, CHANCELLOR

For the Plaintiff/Appellant: For the Defendant/Appellee:

Hite McLean, Jr. Charles H. Barnett, III Memphis, Tennessee Justin S. Gilbert Jackson, Tennessee

AFFIRMED IN PART, REVERSED IN PART, AND REMANDED

HOLLY KIRBY LILLARD, J.

CONCUR:

W. FRANK CRAWFORD, P.J., W.S.

DAVID R. FARMER, J.

OPINION

This is an employment discrimination case. The plaintiff, an employee of a department store, developed problems with her feet and was unable to stand or walk for long periods. She contends that the defendant store refused to assign her to a position answering the telephone, alleging discrimination on the basis of age and disability, as well as an intent to take away her medical insurance benefits. The trial court granted summary judgment to the employer. We affirm in part, reverse in part, and remand.

Plaintiff/Appellant Ella Frances Pruett (“Pruett”) was hired by Defendant/Appellee Wal-Mart Stores, Inc. (“Wal-Mart”) in 1985, at the age of 52. She was hired to work as a cashier. For several years she worked as either a cashier or a sales clerk. During some of this time period, she worked in the domestics department. In 1988, Pruett injured her foot. For several weeks she was assigned the job of answering the telephones. When she had recuperated she returned to her previous duties.

After Pruett returned to her regular duties, when Pruett worked in domestics, she worked under the supervision of George Hobson. Hobson felt Pruett was a very good employee. During this same time period, the department manager over domestics, Shirley Flake, complained repeatedly about Pruett to the store manager, John Hillis. During March, 1993, Hobson was out on an extended sick leave. His replacement during that time filed two written reprimands, termed “coaching records,” regarding Pruett’s negative attitude and other work problems. In late March, 1993, because of these problems, Pruett was transferred from domestics to the checkout area.

Meanwhile, Pruett once again developed foot problems. Eventually, in September 1993, Pruett underwent surgery to treat degenerative bone and joint disease in her foot. She was again assigned to answer the phones at the store during her recovery. After three weeks of answering the phones, Wal-Mart reassigned Pruett to her original position as cashier, which required her to stand for long periods. This exacerbated her foot problems, and Pruett left work for several months. In February, 1994, Pruett underwent another foot surgery. While recuperating from her second surgery, Pruett learned of Wal-Mart’s plans to open a new store in the area in August of 1994. In May 1994, while still off work recuperating, she applied for a job answering phones at the new store. Pruett alleges that the store manager, John Hillis, promised her the job.

Pruett returned to work on June 27, 1994, and was assigned to answer the telephones.

Pruett’s job performance in this position is in dispute. On July 1, 1994, Hillis made the decision to transfer Pruett from the telephone position.

Pruett was then assigned to a position hanging apparel in the stock room. Because of the stress to her feet, Pruett could only work in the stock room for four hours a day. In late July, Pruett obtained a doctor’s note specifying she could only work while sitting, and Hillis informed her there were no such jobs available. In August, Pruett learned that she did not receive the telephone operator position in the new store. From August 1, 1994, until August 28, 1995, Pruett did not work. She collected social security disability payments during this time. After Pruett tendered Wal-Mart a letter of resignation, Wal-Mart offered Pruett a job at the new Supercenter at the cosmetics counter where she could use a stool to relieve the stress on her feet. This job did not exist at the old Wal- Mart store. The record indicates that Pruett has since continued her employment at Wal-Mart, though not in a position answering telephones.

Pruett filed this lawsuit on January 25, 1995, alleging violations of the federal Americans with Disabilities Act (“ADA”), the federal Age Discrimination in Employment Act (“ADEA”), the federal Employee Retirement Income and Security Act (“ERISA”), and the Tennessee Human Rights Act (“THRA”). Pruett alleged that Wal-Mart did not award her the job answering phones in the new store because of her age and/or her disability. Pruett claimed that Wal-Mart failed to accommodate her disability because it did not reassign her to the telephone position, a job that allowed her to sit while working. Pruett also asserted a third claim under ERISA: she maintained that Wal-Mart removed her from the job answering the phone, which she could perform eight hours a day, and put her in a job she could work only four hours a day, so that she would no longer be eligible for coverage under Wal-Mart’s medical insurance plan. She asserted that Wal-Mart did this to avoid paying her future medical benefits.

Wal-Mart filed a motion for summary judgment, asserting that it had a legitimate, non-

discriminatory reason for not assigning Pruett to a position answering telephones. In an affidavit submitted by Wal-Mart in support of its motion, store manager Hillis asserted that, in Pruett’s employment history since 1985, some employees had difficulty getting along with her. Regarding Pruett’s job performance answering telephones, Hillis stated that he had received complaints from others about Pruett “cutting them off.” Hillis also stated that he had heard Pruett relay messages on the store’s public address (PA) system, and asserted that:

. . . she was not tactful, she was impatient, and she was callous. For example, if a Wal-Mart associate did not answer her first call, Pruett would call again with a piercing tone that I believe did not project favorably on Wal-Mart’s public image.

I personally counseled Pruett several times about her tone and her brashness.

Hillis also indicated that Pruett’s duties on the telephone included reference checks, and that Pruett asked inappropriate questions. Hillis noted that the telephone system at the new Supercenter was much more complex than that at the old store. He stated that, considering Pruett’s problems on the smaller telephone system and his “perception of her inability to maintain an appropriate public demeanor,” he did not assign Pruett to a telephone position at the new Supercenter. Hillis denied any discrimination.

Free access — add to your briefcase to read the full text and ask questions with AI

Ella Pruett v. Wal-Mart Stores, (Tenn. Ct. App. 1997).

Ella Pruett v. Wal-Mart Stores (Ella Pruett v. Wal-Mart Stores) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

Related

Rizzo v. Children's World Learning Centers, Inc.
84 F.3d 758 (Fifth Circuit, 1996)
Texas Department of Community Affairs v. Burdine
450 U.S. 248 (Supreme Court, 1981)
St. Mary's Honor Center v. Hicks
509 U.S. 502 (Supreme Court, 1993)
Abraham WELDON, Appellant, v. KRAFT, INC.
896 F.2d 793 (Third Circuit, 1990)
Robert Goldman v. First National Bank of Boston
985 F.2d 1113 (First Circuit, 1993)
William McNabola v. Chicago Transit Authority
10 F.3d 501 (Seventh Circuit, 1993)
Jimmie E. Woods v. Friction Materials, Inc.
30 F.3d 255 (First Circuit, 1994)
Douglas v. PHH FleetAmerica Corp.
832 F. Supp. 1002 (D. Maryland, 1993)
Miller v. Dept. of Corrections of State of Illinois
916 F. Supp. 863 (C.D. Illinois, 1996)
Watkins v. Shared Hospital Services Corp.
852 F. Supp. 640 (M.D. Tennessee, 1994)
Carvell v. Bottoms
900 S.W.2d 23 (Tennessee Supreme Court, 1995)